Users Voice for Okrentacar

84% users rated Terrible
4% users rated Poor
0% users rated Average
1% users rated Very Good
11% users rated Excellent
Pie Chart Review Representation for Okrentacar
Okrentacar Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 28 Apr 2019

Last updated by on 12 Mar 2023

"I believe in writing for humans than for bots and this is what motivates me to write better, clearer, and easier every day."
Sep 2022 1 4.5 5 4.7 3.7 1.8
Oct 2022 1.9 4.7 5 3.9 2.5 2.8
Nov 2022 1.7 4.2 5 3.4 3 2
Dec 2022 5 5 5 5 5 5
Mar 2023 2.1 3.3 5 3.9 5 5
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okrentacar.es

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Detailed Okrentacar Review by

Introduction

Okrentacar.es is a car rental website that provides customers with a variety of car rental options. The website has a wide range of vehicles available for rent including minibusses, SUVs, luxury cars, and economy cars. The website provides a convenient way to rent a car from anywhere in the world with its simple user interface and 24/7 customer service.

Pros and Cons

Pros: - Wide range of vehicle options to choose from - Simple booking process - 24/7 customer service - Unlimited miles for most rentals - No hidden fees Cons: - Limited availability in certain locations - No loyalty program

User Experience

The website provides a seamless user experience with its simple interface and easy booking process. Users can easily find the right car for their needs and complete the booking process in just a few clicks. The website also has a comprehensive FAQ section that answers most questions users might have.

Pricing and Value for Money

Okrentacar.es provides competitive pricing and offers great value for money. The website also has a price match guarantee that ensures customers get the best deal possible.

Alternatives

There are many car rental websites available, but some of Okrentacar.es’ top competitors include Rentalcars.com, Europcar, and Hertz.

Customer Service

Okrentacar.es offers 24/7 customer service through its website and phone support. The website also has a comprehensive FAQ section that addresses most common concerns. Customers can also contact the website through its social media channels.

Product Quality and Selection

The website offers a wide range of high-quality vehicles from trusted car rental providers. The website guarantees that all vehicles have been thoroughly inspected and maintained to ensure customer safety and satisfaction.

Website Usability

The website has a simple and easy-to-use interface that allows customers to easily find and book their desired vehicle. The website also has a mobile-friendly version that enables customers to make bookings while on the go.

Returns and Exchanges

Okrentacar.es has a flexible cancellation policy that allows customers to cancel their reservation up to 48 hours before the pickup time. Cancelations made within 48 hours of the pickup time may be subject to a fee.

Promotions and Discounts

The website offers occasional discounts and promotions to its customers. Customers can sign up for the website’s newsletter to receive updates on upcoming promotions and discounts.

Reputation

Okrentacar.es has a good reputation online, with many positive customer reviews on its website and on independent review sites. The website is also widely regarded for its competitive pricing and excellent customer service.

Payment Options

The website offers a variety of payment options, including credit and debit cards, PayPal, and bank transfers.

Loyalty Programs

The website does not currently offer a loyalty program for its customers.

Customer Reviews

Customers have rated Okrentacar.es positively for its competitive pricing, wide range of vehicles, and excellent customer service. Many customers have also praised the website for its simple and easy-to-use interface.

Community Involvement

There is no evidence of significant community involvement by Okrentacar.es.

Shipping and Costs

The website does not offer shipping services, as it is a car rental service. Customers are required to collect their rental vehicles from the designated rental pickup point.

Okrentacar Recent User Reviews

User Rating

5 stars

24

1 stars

185

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Reviewer Name: Daniel EdW

Review Submission Date: 2022-12-28

Review Title: SCAM as a business model
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Review Description: SCAM as a business model. I rented a car in Spain online. When I arrived, I had to buy extra insurance for 315€. As there was no other option, I had to do it. I heard from a friend afterward, that he was scammed exactly the same way. The staff was friendly, and the car was good, but they ripped me off. Feels bad.

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Reviewer Name: Jack Gleeson

Review Submission Date: 2022-12-28

Review Title: 1 person working with a 20 people queue…
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Review Description: 1 person working with a 20 people queue . SHOCKING SERVICE

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Reviewer Name: Paul C.

Review Submission Date: 2022-12-27

Review Title: Pure greedy company and scammers!!!
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Review Description: - took so long to change my reservation (to purposely make me give up on my non-refundable reservation)- lied to me saying that i cannot change my reservation (even though i offered to upgrade with extra cost to another class)- customer service assured me that upgrade will be done, but essentially lied and didnt follow up- told me to pound sand until day of reservation and pray that said car would be made available, when i called again- munich airport lies (promised refund)- extremely rude customer service (hangs up on me)- stole money

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Reviewer Name: Daniel

Review Submission Date: 2022-12-27

Review Title: BIG SCAM.
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Review Description: BIG SCAM.I have booked a car through a booking portal and received an evoucher. On site, the car rental company okmobility turned out to be a big scam. They informed me that I had to buy other services mandatory with the car and already payed evoucher and thus total costs of over 700 dollars (instead of 248.66 USD).Unbelievable business behavior.

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Reviewer Name: Vera

Review Submission Date: 2022-12-26

Review Title: Terrible service, hidden costs, non-responsive customer service in Spain
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Review Description: The company has terrible service and has hidden costs. The customer service misinforms you so you are screwed when you are picking up the car. For example, the international permit says €10 a day, BE AWARE! This is not only for the days abroad, they will let you pay €10 a day for the entire rental period - even if just 2 days abroad. Terrible company, terrible service, try cheap and you will end up with huge bill. Customer service takes at least 3 weeks to reply to a simple email.

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Reviewer Name: Arnel Valenzuela

Review Submission Date: 2022-12-26

Review Title: I booked online then picked up at…
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Review Description: I booked online then picked up at Munich airport on 15 December 2022. A young and energetic customer service rep, Antonio checked me in, explained the contract and off we go. He was polite and very professional. I hope all your employees are like Antonio. Muchas gracias!

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Reviewer Name: zahir

Review Submission Date: 2022-12-21

Review Title: One of the best rental experiences
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Review Description: Highly recommend booking online before arriving just makes things 10x faster. The staff were great the car was clean and a good spec I do recommend the full insurance package no faffing about at the desk just took my licence and passport and the keys were in my hand hand over was great highly recommended.

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Reviewer Name: Angel Conde

Review Submission Date: 2022-12-18

Review Title: Absolutely NO NO they are a bunch of…
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Review Description: Absolutely NO NO they are a bunch of crooks Alicante airport they charge me over £200 for a very small scratch hardly noticeable they told you that I should have made a video of the car something impossible in the collecting area due to the light reflection impossible to see even photo's The point is they don't put all the scratches on the pepper work hoping for you not to see it How much it cost to repeare ? Do they repeare the small scratch? Are the working staff on commission ? I won't be surprise Do not rent from this company

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Reviewer Name: Leanne Bartlett

Review Submission Date: 2022-12-16

Review Title: *Would not recommend*
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Review Description: Would not recommend. After booking and paying online we arrived for the car (€15 to get there) & told our Australian license was not acceptable. Would not refund at that office & told to go to head office (long way away) & did not offer any assistance. Very poor service & WOULD NOT RECOMMEND.

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Reviewer Name: Novel Engineering

Review Submission Date: 2022-12-14

Review Title: Untrustworthy company.
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Review Description: Untrustworthy company.Promised to refund my money after not providing car only for them to make up a lie and refuse to refund once back in the UK.Avoid, avoid , avoid

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