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11% users rated Poor
9% users rated Average
7% users rated Very Good
31% users rated Excellent
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K.Perez
A Disappointing Experience at Olive Garden in Garland Texas
My visit to the newly opened Olive Garden in Garland, Texas left me thoroughly disappointed. Despite my initial excitement, the experience fell short in several aspects. Upon arrival, the wait time of 15 to 20 minutes seemed reasonable, but our excitement quickly turned into frustration as we were greeted by a seemingly rude waitress. Her approach to taking our drink orders lacked warmth and attentiveness, setting a negative tone from the start. To make matters worse, my food order was incorrect, compounding the initial service mishap. I had ordered a Tour of Italy but was served shrimp and chicken carbonara instead. Although the error was acknowledged, the subsequent wait for the correct dish was prolonged, leaving my kids halfway through their meals by the time it arrived. The culmination of subpar service was when I discovered an error in the bill, with the incorrect dish still charged to my account. Upon bringing this to the waitress's attention, her dismissive attitude further soured the experience. With a bill exceeding $100, I had expected a far superior level of customer service and attention to detail. This experience has undoubtedly left me hesitant to revisit the establishment in the future. D
Dianne
Olive Backyard in Cookeville
My overview for olivegarden.com We went to Olive Backyard in Cookeville, Tn simply earlier than 5pm on Friday February 16, 2024 and was shocked to search out the ready space crowded with a wait. After ready a couple of minutes we had been seated at a small desk close to different tables. We requested for a sales space due to my listening to impairment and had been advised we must return in ready, regardless that there have been many cubicles in entrance of us by no means used the entire time we had been there. I used to be shocked that this request was denied. The meals and repair was good. A
axlcox.net
A Memorable Valentine’s Day Feast in Warner Robins, GA
I had the most delightful experience at Olive Garden in Warner Robins, GA, and I couldn't wait to share my glowing review. My husband and I chose this cozy spot for our Valentine's Day celebration, and it turned out to be an unforgettable first visit for him. Our server, Jasmin D, was an absolute gem. Her warm smile and attentive service truly elevated our dining experience. She patiently answered all our questions, ensured everything was just right, and her genuine care made us feel incredibly special. But the outstanding service didn't stop there. We also had the pleasure of meeting Devin Briggs, who took the time to check on guests personally. Their dedication and passion for their roles shone through, creating a welcoming and enjoyable atmosphere for everyone. It's rare to find such exceptional staff who genuinely care about their customers' experiences, and it made our visit truly exceptional. I can't praise Jasmin D and Devin Briggs enough for their outstanding service. Their commitment to excellence and customer satisfaction sets Olive Garden in Warner Robins apart. This memorable dining experience has definitely earned them repeat customers in us. We're already looking forward to our next visit, knowing we'll be in good hands thanks to these two remarkable individuals. Thank you for an unforgettable evening! G
griffiaol.com
An Unforgettable Experience at Olive Garden
I recently visited olivegarden.com, and my initial disappointment quickly turned into delight. My salad lacked dressing, and the Zuppa Toscana was not up to par, but what truly impressed me was the exceptional customer service that followed. Upon expressing my concerns, Olive Garden promptly reached out to me, making amends with a generous gift card. Furthermore, the manager went above and beyond, offering a delicious bowl of soup to go, which exceeded my expectations. Despite the initial hiccups, Olive Garden's dedication to customer satisfaction truly shone through. This experience showcased their commitment to providing a memorable dining experience, and I left feeling valued and appreciated. Thank you, Olive Garden, for turning a disappointing visit into an unforgettable one. A
attackoftheattic
A Taste of Disappointment Turned Lesson Learned at Olive Garden
As a loyal customer, I eagerly ventured into the Olive Garden location in Attleboro, Massachusetts, armed with a gift card for their famous unlimited soup, salad, and breadsticks deal. Anticipation filled the air as I settled down, ready to indulge in a hearty meal. Sadly, my experience took an unexpected turn as I delved into the meal options. The salad, typically a fresh and crisp delight, arrived drowned in a dressing so oily and salty that it overshadowed any enjoyment. Even the iconic breadsticks, usually a favorite, were overwhelmingly salted, leaving me craving balance. Despite these setbacks, the minestrone soup managed to salvage the meal with its comforting flavors. However, the limited vegetarian options left me longing for more variety to savor. While my visit may not have met my expectations, it served as a valuable lesson in the importance of balance and flavor harmony in a meal. Olive Garden holds great potential, and with a few tweaks, it could truly elevate the dining experience for all guests. C
courtney mcfarling
Transformative Dining Experience at Olive Garden: Overcoming a Momentary Setback
Reflecting on my recent visit to Olive Garden, I must admit that there was a brief hiccup in an otherwise delightful dining experience. While enjoying my meal, I discovered a stray hair in my food, which understandably caused me some discomfort. However, I must commend the staff for their swift response and genuine concern. Although the initial shock of finding foreign objects in my dish was disheartening, the dedicated team at Olive Garden went above and beyond to rectify the situation. Their exemplary customer service and proactive measures to ensure the rest of my meal was pleasant truly stood out to me. Despite this isolated incident, the flavors and quality of the food at Olive Garden were undeniably exceptional. From the tantalizing aroma of freshly baked breadsticks to the rich and savory pasta dishes, every bite was a testament to the culinary expertise of the chefs. While the presence of a hair in my food was indeed a disappointing moment, the genuine care and effort put forth by the Olive Garden staff transformed my dining experience into a memorable one. This level of dedication and commitment to customer satisfaction is truly commendable, and I look forward to returning to Olive Garden for another flavorful journey. D
Dorothy Graham
A Culinary Delight: My Unforgettable Experience at Olive Garden
Embarking on a gastronomic journey at Olive Garden was truly a feast for all my senses. The moment I stepped in, I was enveloped in a warm, inviting ambiance that set the stage for a memorable dining experience. The impeccable cleanliness of the establishment reassured me of their commitment to high standards. The star of the show, undoubtedly, was the food. Each bite was a revelation, bursting with flavors that danced on my palate. From the first sip of soup to the last forkful of pasta, every dish was a testament to the culinary expertise of the chefs. The diverse menu offerings catered to all tastes, ensuring there was something for everyone to relish. What truly set Olive Garden apart was their exceptional staff. Their attentiveness, knowledge, and genuine warmth elevated the entire dining experience. From recommending the perfect wine pairing to ensuring we had everything we needed, the staff went above and beyond to make us feel welcome and valued. Despite the luxurious experience, Olive Garden managed to strike a balance with their reasonable prices. I left not only with a satisfied appetite but also with a content wallet, appreciating the value for money that Olive Garden provided. In conclusion, my visit to Olive Garden was nothing short of spectacular. It was a culinary journey that left a lasting impression on my taste buds and heart. I cannot recommend this dining establishment enough and eagerly anticipate my next visit to indulge in their delectable offerings once more. B
BRENDA CICCONE
Unforgettable Experience with Olive Garden: A Review of Catering Services
Upon deciding to host a special event, we entrusted Olive Garden with catering, hoping to elevate the occasion with their renowned dishes. However, the reality unfolded quite differently. The delivery distance of 19 miles raised concerns about food quality upon arrival, and unfortunately, our fears materialized. Despite their promise to keep the food warm in insulated bags, the pasta arrived dry and sticky, failing to mirror the freshness we expected. To make matters worse, the breadsticks, a staple favorite, were served cold and proved inedible without the warmth that brings out their best. The sausage, with an unexpected flavor, added to our disappointment, leaving us to salvage what joy we could from the lasagna alone. The mishandling of the aluminum lids only exacerbated the issue, rendering reheating nearly impossible. When I sought to address these concerns with Manager Rob, his dismissive attitude and lack of interest in addressing the shortcomings further disheartened me. His suggestion to not use Olive Garden altogether felt like a disregard for constructive feedback and left a bitter taste in my mouth, figuratively speaking. Thankfully, Ashley's timely intervention and heartfelt apology, accompanied by a gift card, showed that Olive Garden values customer satisfaction and aims to rectify missteps. While the gesture was appreciated, it is essential for Olive Garden to implement lasting changes to prevent such experiences from recurring and tarnishing future celebrations. In conclusion, while Olive Garden's dine-in experience has always been satisfactory, the catering aspect fell short of expectations. This setback may have marred our party, but it serves as a pivotal moment for Olive Garden to reassess its catering operations and uphold the standard of excellence that patrons have come to expect. D
Dexter
Our Unfortunate Experience with Olive Garden: A Cautionary Tale
As a couple who frequents Olive Garden, my wife and I were looking forward to enjoying our usual favorite, the chicken and shrimp dish. However, our recent order left us with more than just a bad taste in our mouths. After picking up our food around 11:22 AM, we settled in for what we had hoped would be a delicious meal. Unfortunately, within hours of consuming our food, both my wife and I experienced severe gastrointestinal distress. While we are unsure of the exact cause, we felt it imperative to share our experience with Olive Garden. We hope that by bringing this to their attention, they can investigate and address any potential food safety issues to prevent others from going through a similar ordeal. This incident has definitely made us think twice about returning to Olive Garden in the future. Despite our disappointment, we remain hopeful that Olive Garden will take the necessary steps to ensure the quality and safety of their food for all customers. Our experience serves as a reminder of the importance of food hygiene and handling practices in the restaurant industry. S
Summer Noon Sassaman
Jeremy: The Epitome of Exceptional Service
My experience at olivegarden.com with Jeremy was nothing short of outstanding. From the moment I sat down, Jeremy's dedication to his work shone through. His attention to detail and proactive approach made me feel like a valued customer. It was evident that he not only knew his job thoroughly but also understood his customers' needs. Jeremy's exceptional service was a breath of fresh air. His professionalism and efficiency set a high standard that others should strive to achieve. I left Olive Garden that day with a full stomach and a heart full of gratitude for Jeremy's unwavering commitment to excellence. If you're looking for a memorable dining experience, Jeremy is the one to make it happen. Thank you, Jeremy, for truly embodying the essence of exceptional service! M
marcus brown
A Taste of Italy and Unparalleled Service
Sharing my experience with Olive Garden, I couldn't help but feel a bit disheartened initially with the wait time communicated. However, once seated, I witnessed the efficiency and dedication of the staff. Despite the initial delay, the service was impeccable, and the genuine care shown made the wait worthwhile. On a different note, while lounging at my table, I noticed some wait staff heading to the restroom in their aprons, which raised concerns about hygiene practices. Overall, the delicious food and exceptional service overshadowed the minor inconveniences experienced, leaving me with a sense of satisfaction and a desire to return for more culinary delights. L
Leah
An Unforgettable Dining Experience with Mary, Karrie, and Wayne at Olive Garden in Brighton, MI!
During a recent visit to the Olive Garden in Brighton, Michigan, my husband and I were blown away by the exceptional service provided by Mary, Karrie, and Wayne. From the moment we stepped in, we were greeted warmly by Mary, the host, who set the tone for a delightful dining experience. Karrie, our server, went above and beyond to ensure that our meal was not only delicious but also tailored to our preferences. Her attentive and friendly nature truly made us feel like valued guests. Throughout our meal, Wayne, the manager, checked in on us, ensuring everything was perfect. His professionalism and dedication to customer satisfaction were evident in every interaction. The synergy between Mary, Karrie, and Wayne created an atmosphere of warmth and hospitality that elevated our lunch to a whole new level. Their genuine camaraderie and attention to detail made us feel special, as if we were part of an exclusive dining experience. The delicious food and generous portions were complemented perfectly by the outstanding service provided by this exceptional trio. Our time at Olive Garden felt like a scene out of a feel-good sitcom, filled with laughter and unforgettable moments. If you find yourself in Brighton and craving a memorable dining experience, be sure to visit Mary, Karrie, and Wayne at the Olive Garden. Trust me, you won't be disappointed! J
JustMe
Delicious Pasta and Meatballs – A Must-Try at Olive Garden Tukwila!
I recently visited Olive Garden in Tukwila, WA, and I have to say, their spaghetti and meatballs exceeded all my expectations. As someone who rarely orders this dish, I was pleasantly surprised by the robust flavors and generous portions. The meatballs were incredibly savory, with a perfect blend of herbs and spices. Each bite was a delight, and I could distinctly savor the high-quality meat used in crafting these delectable spheres. The texture was spot on, and I couldn't help but marvel at the care put into preparing them. Opting for the meat sauce was a decision I didn't regret. Unlike the usual marinara, the meat sauce added a rich, meaty essence to the pasta. It was clear that Olive Garden takes pride in their recipes, as the sauce was a fine balance of tomatoes, herbs, and, of course, top-notch meat. The portion was more than generous, leaving me fully satisfied and eager to return for more. My experience at Olive Garden Tukwila was nothing short of fantastic, and I wholeheartedly recommend their spaghetti and meatballs to anyone looking for an authentic Italian dining experience. This dish has definitely become a must-try for me, and I can't wait to indulge in it again. Kudos to the chefs at Olive Garden Tukwila for serving up such a memorable and delicious meal! J
JustMe
Unveiling Tukwila’s Culinary Disappointment: My Olive Garden Experience
Embarking on a culinary adventure at Olive Garden in Tukwila, WA, I was drawn towards the classic duo of spaghetti and meatballs, an Italian staple I rarely deviate from. Yet, this deviation led me down a regrettable path. Upon tasting the so-called meatballs, I was met with a shocking revelation – they were more akin to 'Filler Balls,' lacking any resemblance to actual meat. Their taste transported me back to childhood, reminiscent of the canned Spaghetti O's with meatballs from the 1970s, rather than a freshly prepared dish. Opting for meat sauce over marinara, I expected a rich and savory addition to my pasta. However, what arrived at my table left me bewildered. The scant serving of meat sauce seemed more like a token gesture, raising doubts about its scarcity or concerns about potential health issues rather than enhancing the dish. Disappointment washed over me as I realized the lackluster quality of the meal served. Instead of savoring a satisfying Italian experience, I found myself disheartened by the underwhelming offering before me. Olive Garden's rendition of this classic dish fell short of expectations, leaving me with a sense of disillusionment and sympathy for the establishment. In the realm of culinary experiences, this visit to Olive Garden in Tukwila stands out not for its excellence but for its missed potential – a testament to the importance of quality and authenticity in every dining encounter. T
Tammy Sipple
A Disappointing Visit to Olive Garden Mansfield, Ohio: A Missed Opportunity
As a loyal customer of Olive Garden, I visited the Mansfield, Ohio location with high hopes. While the food lived up to expectations, the service fell disappointingly short. Our server seemed disinterested and inattentive, leaving us feeling neglected and unheard. Despite the restaurant not being busy, our server appeared rushed and unengaged, making us feel like an inconvenience rather than valued patrons. Constantly needing to flag her down for salad and soup refills dampened what should have been a delightful dining experience. This unfortunate encounter has led us to reconsider visiting this particular Olive Garden in the future. It's disheartening when a place that once held promise fails to meet expectations repeatedly. We've always appreciated the all-you-can-eat soup, salad, and breadsticks offering, but this time, the experience was soured by lackluster service. As dedicated customers, we hope for a chance to have our voices heard by Olive Garden's corporate team, as we believe that our feedback could help them enhance the overall dining experience for others. Despite this setback, we remain open to the possibility of revisiting other Olive Garden locations that continue to uphold the brand's standards of both quality food and attentive service.
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