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0% users rated Poor
1% users rated Average
8% users rated Very Good
76% users rated Excellent
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YOKO
Above and Beyond: A True Testimonial of Exceptional Customer Support
When I encountered a snag on omio.com, attempting to cancel my booking and faced a frustrating error message, I felt a wave of concern. Despite a less-than-ideal chat experience where my booking couldn't be located, I persisted and reached out via email. Little did I know that this decision would lead me to discover the gem of omio.com – their outstanding customer service team. The efficiency and effectiveness with which the staff addressed my issue left me truly impressed. In no time, they had resolved my problem, showcasing a level of dedication and professionalism that goes above and beyond the norm. Their swift response and willingness to assist reflect a company that values its customers and prioritizes their satisfaction. While I am grateful for the quick resolution, I do hope that omio.com will investigate the technical glitch that initially impeded my cancellation process. Nevertheless, my overall experience with their customer support has been nothing short of remarkable. Kudos to the team for turning a potentially frustrating situation into a shining example of exceptional service. I wholeheartedly recommend omio.com for their stellar support and commitment to customer care. C
Camila
Turning Frustration into Gratitude: My Experience with Omio
As a traveler caught up in the chaos of a cancelled Eurostar train due to a strike, I found myself frustrated and uncertain about how to proceed. It was then that I reached out to Omio for assistance with my refund. While my overall experience was positive, there were a couple of hiccups that prevented me from giving a perfect rating. Firstly, I must admit that I was taken aback by the idea of having to contact Omio myself for the refund process. In my opinion, a cancellation by Eurostar should automatically trigger the refund procedure, sparing customers the hassle of having to chase it down. Furthermore, the delay in communication between Eurostar and Omio left me feeling slightly disheartened. However, despite these initial setbacks, the exceptional customer service provided by Strahil during my second call truly turned things around for me. Within 48 hours of my first call, he efficiently resolved the issue, providing me with the reassurance I needed during a stressful situation. In conclusion, while there were moments of frustration and confusion, my overall experience with Omio was saved by the prompt and effective assistance I received. Thank you, Omio, for turning a potentially negative situation into one of gratitude and trust. T
T Uddin
Emil’s Compassionate Assistance made Canceling my Booking a Breeze!
Navigating the world of online booking can be overwhelming, but thanks to Emil's exceptional guidance and support on Omio.com, my experience was seamless. Not only did Emil assist me in canceling my booking effortlessly, but his quick responses and compassionate approach truly set him apart. His professionalism and efficiency turned what could have been a stressful situation into a positive interaction. I am grateful for Emil's assistance and would highly recommend Omio.com to anyone seeking top-notch customer service. Thank you, Emil, for making my day brighter! 😁 L
Lasha
Exceptional Service and Speedy Resolution
I cannot speak highly enough of the outstanding service provided by omio.com. When my train was unexpectedly cancelled by CNCF, I was initially worried about the reimbursement process. However, after submitting a request, omio.com swiftly and efficiently processed it, leaving me pleasantly surprised by their prompt action. Their dedication to customer satisfaction is truly commendable. Well done, omio.com, for your exceptional service and speedy resolution of my issue. J
Jon
Redefining Customer Service: A Lifesaver in a Time Crunch!
When unforeseen circumstances struck and our travel plans needed a last-minute adjustment, Omio.com came through in a clutch. Navigating through their user-friendly app, I was able to swiftly connect with a representative who efficiently assisted me in changing our train tickets. The ease of resolving such a stressful situation left me truly grateful for the impeccable service provided. In moments of chaos, the support and responsiveness of Omio.com were truly a game-changer. Their dedication to customer satisfaction shone through brightly as they seamlessly addressed our changing schedules. Thank you, Omio.com, for going above and beyond to cater to your customers' needs. Your exceptional service has earned my trust and loyalty for all future travels! C
Can
A Customer’s Gratitude: Resolving Ticket Cancellation Woes with Omio
When faced with an unexpected error while trying to cancel my tickets through the Omio app, I was initially worried about the process. However, my concerns were swiftly alleviated when I reached out to the responsive Omio team for assistance. Their prompt and efficient support led to the successful cancellation of my tickets, leaving me relieved and appreciative of their exceptional customer service. Thank you, Omio, for your quick resolution and commitment to customer satisfaction. Your dedication has truly made a difference in my travel experience. M
Mrs LEE
A Lesson in Ticketing Mishaps: How Omio Saved the Day!
Picture this: excited for a getaway, I mistakenly entered my husband's email on Omio.com when booking our tickets. Panic set in when I couldn't locate our tickets for printing. But fear not! Omio's customer service team swooped in like heroes. Swift response, efficient solution – problem solved! Thank you, Omio, for turning my silly mistake into a stress-free experience. M
MERCEDES
Connecting with Real People Brings True Solutions
When I reached out to omio.com, I had the pleasure of speaking with a wonderful woman over the phone. Her kindness, efficiency, and quick resolution left me truly impressed and satisfied. It was a breath of fresh air to interact with a real person who was able to assist me promptly. Thank you so much for the excellent service! On the other hand, my experience with the chat option was quite disappointing. I found it to be ineffective and frustrating, as my queries were never adequately addressed through this channel. In my opinion, removing the chat feature altogether would enhance the customer service experience on the website. Overall, my interaction with omio.com has reinforced the belief that talking to people directly is always the best approach. It not only accelerates issue resolution but also adds a personal touch that automated systems lack. Kudos to the amazing woman who assisted me and made my day! G
Grace
Above and Beyond: Experience with Kevin at Omio
Looking back at my recent encounter with Omio's customer service, I can't help but feel grateful for Kevin's invaluable assistance. Initially facing frustration and confusion while attempting to modify my train ticket for a trip to Rome, I was at a loss within the app's interface. Despite the app indicating the option to change times, navigating the process proved challenging. Enter Kevin, the customer service representative who transformed my experience entirely. Kevin's dedication and expertise shone through as he effortlessly adjusted my ticket to accommodate my preferred timings. Not only did he swiftly address my requests, but he also provided me with all the necessary details, ensuring a seamless transition. Although I initially wished for a more intuitive app interface allowing for direct modifications, Kevin's support eclipsed any initial inconveniences. Moreover, the lack of clear instructions on utilizing the Italio website for alterations added to my struggle. However, once Kevin stepped in, his prompt responses and efficient solutions alleviated my stress. Despite reaching out a mere 24 hours before my journey, Kevin's professionalism and effectiveness made the process smooth and hassle-free. In hindsight, Kevin's exceptional service exemplifies Omio's commitment to going above and beyond for its customers. His quick and efficient resolution of my issue not only impressed me but also solidified my trust in Omio's customer care team. I am immensely grateful for Kevin's assistance, and his dedication truly made a difference in ensuring a stress-free travel experience. Thank you, Kevin, for your outstanding support! A
Andrew Shepherd
A Beacon of Trust: My Omio Experience
When planning my trip from Sorrento to Pompeii, I stumbled upon Omio.com through a quick Google search. Intrigued by their promises of convenience and efficiency, I decided to purchase two boat tickets through their platform. However, what unfolded next left me feeling deceived. To my dismay, instead of the expected boat tickets, I was billed for two non-refundable train tickets amounting to a staggering 33 euros. This came as a shock, especially since I had recently traveled the same route for a fraction of the cost. My initial disappointment was quickly overshadowed by a sense of betrayal, as if I had fallen victim to a well-orchestrated scheme. Seeking clarification and resolution, I turned to Omio's online customer service agent. However, to my disappointment, the response I received fell short of what I had hoped for. Their reluctance to address my concerns and provide adequate support left a bitter taste in my mouth. While my experience may echo a sentiment of daylight robbery, I urge you to approach Omio with caution and vigilance. Despite the setback I faced, I choose to see it as an opportunity to shed light on the importance of transparency and integrity in the realm of online booking platforms. In conclusion, tread carefully when navigating through the allure of seemingly convenient travel options. Let my story serve as a cautionary tale, reminding us all to prioritize trust and reliability in our quest for seamless journeys. K
Karen Bohan
Unmatched Assistance and Efficiency by Yordanka at Omio
Navigating through online ticket management can sometimes lead to unexpected hurdles, but my recent experience with Omio was nothing short of exceptional, thanks to the outstanding customer service provided by Yordanka. When faced with a glitch on the website, I reached out to Omio's Customer Services Centre for assistance. In no time, Yordanka responded promptly and efficiently, taking charge of my request to alter our return journey. Yordanka's dedication and attentiveness shone through as she not only resolved the issue promptly but also went the extra mile by swiftly issuing our revised online tickets. Her impeccable service left me sincerely impressed and reassured. The seamless and personalized assistance provided by Yordanka truly sets a remarkable standard for customer service in the online ticketing industry. Kudos to Yordanka for her outstanding support and to Omio for having such a dedicated team member. This experience has undoubtedly cemented my trust and loyalty to Omio. Thank you, Yordanka, for going above and beyond to ensure a stress-free and pleasant journey for me. C
Curtis Varner
OMIO: A Guardian Angel When Travel Plans Went Awry Due to Strikes
When chaos disrupted our travel itinerary due to a train manager's strike during our trip, OMIO stepped in as our savior. Not only did they promptly refund our money for the entire journey affected, but their service was delivered with utmost politeness and efficiency. Their swift response and helpful approach turned what could have been a nightmare into a manageable hiccup. Grateful for OMIO's exceptional support in a moment of travel uncertainty. D
djlolaxxxDiana
“Restoring Confidence: A Grateful Testimonial for Stellar Customer Service at Omio.com”
From a moment of frustration to a wave of relief, my recent experience with Omio.com exemplifies the power of exceptional customer service. After encountering issues with my train fare booking, I reached out to Omio and connected with Kevin, a representative who truly went above and beyond to assist me. Despite the complexity of my request to adjust or cancel a roundtrip ticket purchased less than 24 hours ago, Kevin handled the situation with professionalism and efficiency. He swiftly located my booking number and navigated the varying cancellation policies of the two train companies involved, providing me with a clear explanation every step of the way. What truly set Kevin's service apart was his proactive approach. Not only did he adjust the tickets in accordance with the policies, but he also took the time to send me a detailed email outlining the actions taken and the revised itinerary. Thanks to his efforts, I was able to salvage my travel plans and use one of the tickets for a one-way journey. Reflecting on my initial struggle to communicate my issue through the Omio website the night before, Kevin's support was a breath of fresh air. His dedication to resolving my problem promptly and effectively restored my confidence in using Omio for all my European bookings moving forward. In a world where customer service can make or break an experience, Kevin's exceptional assistance deserves recognition. Omio, you have a gem in your team, and I am truly grateful for the outstanding support I received. Thank you for going above and beyond to ensure customer satisfaction. Y
Yasemin Erdem
A Lifesaver in Customer Service!
My experience with omio.com was nothing short of exceptional, all thanks to Jaime. After a mishap in booking my tickets, Jaime's kindness and professionalism shone through, turning a potential disaster into a smooth and pleasant experience. His swift assistance and genuine care truly made a difference. I am incredibly grateful for the outstanding service provided by Omio, and especially to Jaime for going above and beyond to help me. Thank you for your exemplary support! E
Emmanuel Agho
Empathetic Support and Seamless Experience with Omio
I can't emphasize enough how appreciative I am of the exceptional assistance I received from Omio recently. In a time of crisis, when I needed to adjust my travel plans due to a medical emergency, their customer service team was an absolute lifesaver. Unlike my previous negative experience with another booking service, Omio's staff went above and beyond to help me navigate the situation with ease and compassion. From the moment I contacted them about my predicament, they were prompt, understanding, and proactive in finding a solution that worked for me. They guided me through the process of rebooking my ticket seamlessly, ensuring that I didn't face any additional stress during an already challenging time. Their professionalism and genuine care were truly commendable. Thanks to Omio's support, I was able to resolve my travel issue swiftly and with minimal hassle. Their transparent communication and willingness to assist left me feeling valued as a customer. I couldn't be more grateful for their efforts in turning what could have been a daunting experience into a positive one. In contrast to the unfortunate situation I encountered with another organization, Omio stood out as a shining example of how customer service should be handled. If you're looking for a reliable and compassionate travel booking platform, I highly recommend giving Omio a try. Trust me, your peace of mind and money will be in good hands with them. Thank you, Omio, for restoring my faith in exceptional customer service!
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