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Onegarden.co.uk is an online garden center that offers a wide range of garden products to the UK market. The website was launched in 2018, and it has quickly gained popularity due to its extensive selection of high-quality products and excellent customer service.
Pros and Cons:
Pros:
- One of the largest selections of garden products in the UK
- Free delivery on orders over £50
- High-quality products at competitive prices
- Easy-to-use website with excellent search functionality
Cons:
- Limited selection of organic and eco-friendly products
- No loyalty program for returning customers
- Limited community involvement and engagement
User Experience:
The One Garden website is easy to use and navigate, with detailed product descriptions and high-quality images. The search functionality is excellent, allowing users to quickly find what they need. The checkout process is smooth and straightforward, and customers can choose from a range of payment options.
Pricing and Value for Money:
One Garden offers competitive pricing on its products, with many items priced lower than its competitors. The website also offers regular promotions and discounts, making it even more budget-friendly. The value for money is excellent, with high-quality products at reasonable prices.
Alternatives:
Some alternatives to One Garden include Crocus, Gardening Express, and Thompson & Morgan. These websites also offer a wide range of garden products, with varying pricing and customer service.
Customer Service:
One Garden has excellent customer service, with a dedicated customer support team available to answer any questions or concerns. The website also offers a comprehensive FAQ section, providing customers with useful information.
Product Quality and Selection:
One Garden offers a vast selection of garden products, including gardening tools, furniture, lighting, and plants. The products are of high quality, with many items made from durable materials designed to withstand outdoor use.
Website Usability:
The One Garden website is user-friendly, with intuitive navigation and a clean layout. The search and filter options make it easy to find specific products, and the product descriptions provide helpful information about each item.
Returns and Exchanges:
One Garden offers a hassle-free returns and exchange policy, allowing customers to return items within 14 days of receiving them. The website provides detailed instructions on how to process a return, and customers can track their return status online.
Promotions and Discounts:
One Garden regularly offers promotions and discounts, including seasonal sales, free delivery, and percentage discounts on specific products. Customers can sign up for the email newsletter to stay up-to-date on the latest promotions.
Reputation:
One Garden has an excellent reputation in the UK garden industry, with many positive customer reviews and testimonials. The website has a Trustpilot rating of 4.5/5, with customers praising the high-quality products and excellent customer service.
Payment Options:
One Garden offers a range of payment options, including credit and debit cards, PayPal, and Klarna. The website uses secure payment processing to ensure customer data is protected.
Loyalty Programs:
One Garden currently does not offer a loyalty program for returning customers. However, the website does provide regular promotions and discounts for customers.
Customer Reviews:
One Garden has a high level of positive customer reviews, with many praising the website's excellent product selection and customer service. The reviews also highlight the high-quality products and competitive pricing.
Community Involvement:
One Garden currently does not have an active community involvement program. However, the website does promote sustainable gardening practices and offers a limited selection of eco-friendly products.
Shipping and Costs:
One Garden offers free delivery on orders over £50, with standard delivery costing £4.99 for orders under £50. The website also offers next-day delivery and weekend delivery options at an additional cost. The delivery times are fast and reliable, with most orders arriving within a few days of purchase.
Conclusion:
Overall, One Garden is an excellent online garden center, offering a vast selection of high-quality products at competitive prices. The website is user-friendly, and the customer service is excellent. While there are some areas for improvement, such as community involvement and loyalty programs, One Garden is still an excellent choice for anyone looking to enhance their outdoor space.
Review Description: From start to finish I couldn't be happier with this order. They kept every promise to me and the quality of the product is exactly what I hoped it would be.
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Reviewer Name: Debbie Dankowycz
Review Submission Date: 2022-09-21
Review Title: Excellent price...item good quality and…
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Review Description: Excellent price...item good quality and delivered on time...great communication and great product. We ordered the shire Houghton summerhouse after being let down by another supplier and glad we did..easy to assemble and great looking
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Reviewer Name: Mr Kenneth Riddell
Review Submission Date: 2022-09-12
Review Title: Metal shed is just what we needed
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Review Description: Metal shed is just what we needed, at start looked weak and flimsy but once it was built it was very sturdy and looks good.Didn’t give five stars because the floor frame is poor and not worth the money, would be better building your own oneThe shed it’s self is excellent would recommend
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Reviewer Name: Linda Poole
Review Submission Date: 2022-08-01
Review Title: Garden paint
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Review Description: The paint I received was ok. A bit runny but went on ok
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Reviewer Name: ERIC THWAITE
Review Submission Date: 2022-07-19
Review Title: EXCELLENT ARCH REALLY STURDY
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Review Description: We are very pleased with our Zest Cambrian Arch. It arrived in perfect condition with no damaged or missing pieces. Its been up a few weeks now and has a wisteria growing up one side of it. It looks really good and is much admired by our visitors.
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Reviewer Name: Jackie Hammond
Review Submission Date: 2022-06-30
Review Title: Just received the Cambrian Arch
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Review Description: Just received the Cambrian Arch. There are no screws whatsover supplied with the arch and just one screw supplied with the ground support kit. Not impressed!!
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Reviewer Name: Brian Hurst
Review Submission Date: 2022-06-09
Review Title: Shire Mumley 7x5 Summerhouse.
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Review Description: Shire Mumley 7x5 Summerhouse.Very poor quality low budget rubbish.T&g doesn’t marry up. Comes in sections even the floor which has gaps when joined together. Leaked immediately as the side panels don’t overlap the floor as they are meant to.Have needed to use a lot of mastic and 2 part filler in an attempt to make this thing water tight.Even the screws supplied are the worst I have ever used.Shop local so you can see the quality before you buy.
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Reviewer Name: ELK
Review Submission Date: 2022-06-08
Review Title: Fantastic company to order from
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Review Description: Fantastic company to order from , quick delivery , excellent communication , easy to order and product was described accurately. Will definately order again from them ?
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Reviewer Name: Bethany Wright
Review Submission Date: 2022-05-30
Review Title: We were very happy with our new shed…
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Review Description: We were very happy with our new shed and would gladly use this company again ?.
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Reviewer Name: steve
Review Submission Date: 2022-05-17
Review Title: No comms and really long delivery dates...
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Review Description: Ordered on 29th April chased up 13th May promised a call back. Call back on 17th saying item would be delivered on 26th May. Advertised as delivery usually within 7 to 14 days .... I wouldn't recommend due to no comms and really long delivery timescales....