Users Voice for Onehanesplace

58% users rated Terrible
25% users rated Poor
17% users rated Average
0% users rated Very Good
0% users rated Excellent
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Onehanesplace Overall rating
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Review article published on: 23 Jun 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1.8 2.7 3.8 3.7 4.5 4.8
Oct 2022 5 5 3.7 2.5 3.6 4.8
Nov 2022 2 1 5 3 4.4 4.9
Dec 2022 5 5 5 5 5 5
Mar 2023 3 4.9 2.7 1.8 4.1 4.8
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Detailed Onehanesplace Review by

Introduction:

OneHanesPlace.com is an online lingerie and intimate apparel shop that offers a variety of high-quality brands, including Hanes, Playtex, Bali, Maidenform, and Wonderbra. The website provides women with a range of intimate wear, underwear, clothing, and accessories in various styles and sizes. It is a one-stop-shop that features everything women need for everyday wear, special occasions, and workout sessions.

Pros and Cons:

The advantages of OneHanesPlace.com are its wide selection of products, quality of its brands, competitive pricing, and frequent promotions and discounts. The website also offers free shipping on orders over $60, making it an attractive option for online shoppers. However, the website lacks a comprehensive sizing chart, and the website's design is slightly outdated compared to its competitors.

User Experience:

OneHanesPlace.com's website is user-friendly and responsive, and it features a clean look with easy-to-navigate menus. It has a search bar feature that enables customers to search for specific items or brands quickly. Furthermore, the website is efficient, and it loads quickly, making it easy to shop for the products.

Pricing and Value for Money:

OneHanesPlace.com pricing is competitive, and the website offers customers value for their money. While some products may be slightly higher than their competitors' prices, OneHanesPlace.com provides many discounts and promotions that make up for the price difference.

Alternatives:

When compared to its alternatives, such as Victoria's Secret and Soma Intimates, OneHanesPlace.com has a more extensive and varied selection of brands and products. It also offers more frequent promotions and discounts on its products than its competitors.

Customer Service:

OneHanesPlace.com's customer service is excellent, and it offers multiple options for customers to seek assistance or ask questions about its products. Customers can contact customer service via email, phone, or live chat on the website. Additionally, the website has a comprehensive FAQ section that addresses common questions and concerns.

Product Quality and Selection:

OneHanesPlace.com offers high-quality products from well-known brands such as Hanes, Bali, and Maidenform. The website also provides a wide selection of sizes and styles of lingerie, underwear, clothing, and accessories, making it easy for customers to find something that suits their needs and preferences.

Website Usability:

OneHanesPlace.com's website is easy to use and navigate, with clear menus and search filters. Its product pages provide detailed information about the products, such as materials, features, and sizing options.

Returns and Exchanges:

OneHanesPlace.com offers free returns and exchanges on its products. Customers can opt to return the product via mail or to a nearby Hanes or Champion store location.

Promotions and Discounts:

OneHanesPlace.com frequently offers discounts and promotions to its customers, such as free shipping on orders over $60, seasonal sales, and exclusive offers for email subscribers. The website also has a rewards program for its customers, which offers incentives and discounts on future purchases.

Reputation:

OneHanesPlace.com has a good reputation among its customers, with positive reviews on various review sites. The brand is well-known for its high-quality products, reasonable prices, and customer service.

Payment Options:

OneHanesPlace.com supports multiple payment options, including major credit cards such as Visa, MasterCard, Discover, and American Express, as well as PayPal.

Loyalty Programs:

OneHanesPlace.com offers a loyalty program called Hanes Rewards, which offers exclusive discounts and promotions for its members. Customers can earn points for their purchases, leave product reviews, and participate in other activities to earn discounts on future purchases.

Customer Reviews:

OneHanesPlace.com's website features customer reviews for its products, which provide valuable insight to prospective buyers regarding product quality, sizing, and overall experience.

Community Involvement:

OneHanesPlace.com actively contributes to the community by supporting various charitable organizations such as the Breast Cancer Research Foundation and Save the Children.

Shipping and Costs:

OneHanesPlace.com offers a flat shipping rate of $5.99 per order, with free shipping on orders over $60. The website provides customers with tracking information for their orders and delivers their products within 5-7 business days. Overall, OneHanesPlace.com offers a great selection of high-quality products at a reasonable price, with excellent customer service and frequent promotions and discounts. Despite lacking a comprehensive sizing chart and an outdated website design, the brand's reputation and dedication to customer satisfaction make it a reliable and trustworthy option for online lingerie shopping.

Onehanesplace Recent User Reviews

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Reviewer Name: Paula Shepard

Review Submission Date: 2022-12-03

Review Title: NOT happy
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Review Description: I made an order on Nov 25, I called Nov 26 to make a change to the order...a matter of a size down. I was told that they couldn't that the order was already in the works and couldn't be modified. They didn't even put the charge through till Nov 30. It is Dec 2 and the order still has not shipped. I went to look for an email to ask them again to shift the size since they clearly have time, they have screwed around all this time, allowing me a minute of it shouldn't kill them. No email that I could find.I don't think I'll do business with them again.

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Reviewer Name: nancy zebracki

Review Submission Date: 2022-09-28

Review Title: I don't have a problem with customer…
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Review Description: I don't have a problem with customer service but with the product. Bought some Playtex bras. I had one new one left from another store and measured them. The new bras are at least one inch smaller than the ones from years ago (not worn) very cheap quality Wore the biggest new one tight would have to order larger size.

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Reviewer Name: Nancy Axelrod

Review Submission Date: 2022-06-08

Review Title: I recently ordered from this company…
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Review Description: I recently ordered from this company and I never received my order so I tried to call them but they don't have any working phone numbers so I tried chatting with them and same problem it's not working. SAVE YOUR MONEY AND DO NOT ORDER ANYTHING FROM THIS COMPANY. I WILL JUST CONTACT MY BANK AND GET MY MONEY BACK.

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Reviewer Name: Irene

Review Submission Date: 2021-09-02

Review Title: Shop elsewhere
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Review Description: Had I known it takes 2 to 4 weeks to get your money back after you return an item, I would have never ordered from them. Never again , I’ll pay a bit more at a retail store that refunds your money immediately.

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Reviewer Name: Stephanie Grogan

Review Submission Date: 2021-05-30

Review Title: Misrepresented size of bra
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Review Description: Ordered Playtex 18 hr bra in size 42 (which is my bandwidth measurement). Bra arrived with bandwidth measurement of 34 inches. Whoever manufactured it in El Salvador had printed "size 42" on the inside of the bra. Obviously unwearable.

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Reviewer Name: Charlene Williams

Review Submission Date: 2021-05-14

Review Title: I give two stars for prices
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Review Description: I give two stars for prices, only. I'm so annoyed with this site. I was one of the first ones to place a order during a sale. I actually placed two orders. First one was made very quickly so that they did not sale out. The second one, was about a hour after. Items from both orders were cancelled due to lack of items. So, either it's not, first come, first served. Or they pretend to put items on sale that they do not simple have.

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Reviewer Name: PHYLLIS SMITH HANSEN

Review Submission Date: 2021-03-29

Review Title: What is going on?!
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Review Description: I ordered 5 items three weeks ago. 2 arrived last week, with a shipping ticket indicating all 5 had been delivered. I called the 800 number and was told the other 3 would arrive the next day. They did not. I got an email asking for a product review of product that never arrived. The 800 number is no longer accepting phone calls (I waited online 30 minutes).

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Reviewer Name: Kathleen Stone

Review Submission Date: 2021-03-18

Review Title: I ordered a bra from One Hanes Place
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Review Description: I ordered a bra from One Hanes Place. And they immediately took out the money from my account to pay for the bra. The bra was good but did not fit correctly. So I returned the bra. They received it in 5 days. So it has now been 7 days sense they received it back. I called them. They told me that it would take from 4 to 8 weeks to return my money to my account. Well I am not happy about this. They were quick to take my money but very slow...slow to return my money to my account. I will never do business with them again. Wow....

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Reviewer Name: S Elizabeth

Review Submission Date: 2020-06-27

Review Title: Good prices & delivery. Bad website search feature
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Review Description: They have very low prices and my order arrived on time and was accurate. However, the next time I went back, I noticed their website search feature does not work. You put in the parameters you want and they give you results where the size you want is out of stock. If they straighten that out, I would order again. I just don't have time to do a manual search.

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