Onehanesplace Reviews

Voted Poor (3/5)

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15 Reviews

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In the Big Sales category

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53% users rated Terrible
13% users rated Poor
20% users rated Average
13% users rated Very Good
0% users rated Excellent
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M Mike Moraniec
36 days ago

Unexpected Discovery: A Mix-Up in the Box

As a loyal customer of onehanesplace.com, I recently ordered two boxes of Leggs Sheer Energy pantyhose in Q+ nude from my local Walmart. Excited to try on my new purchase, I opened the packaging and noticed a peculiar absence of tags on the waistbands. Upon further examination, I observed that the control top panel resembled the ones from the discontinued full support pantyhose line I used to wear. Despite this unexpected mix-up, I chose to keep the items I received and remain a dedicated customer of Leggs Sheer Energy. The quality and comfort of their products have always impressed me, reassuring me of my decision to continue supporting this brand. Although this experience was different from what I anticipated, it reminded me of the importance of flexibility and understanding in customer interactions. I appreciate the opportunity to share my feedback and look forward to future purchases from onehanesplace.com, confident in the brand's commitment to excellence.
S Sharon Hoffman
284 days ago

Won’t send shipping dates or cancel an order

My review for onehanesplace.com Have to call to find out about my order. Never get an email that it's shipping, only that they rec'd my order. When I tried to cancel they said it couldn't because it was being processed. Told me they had at least 7 days excl. holidays to ship. Why can't they have a better process of shipping & canceling an order. Totally not ordering from them again!!!
H Helen ns
371 days ago

From Frustration to Recompense: Turning a Disappointment into a Triumph with OneHanesPlace

When I first encountered an issue with the sizing of my order from OneHanesPlace, I was disheartened. The supposed upgrade to a bigger size left me with a smaller-fitting bra that simply did not meet my expectations. The band was not the promised 38 inches but a mere 30, and the straps fell drastically short, leaving me unable to even put them over my shoulders comfortably. However, my disappointment was swiftly transformed into relief and satisfaction when I reached out to OneHanesPlace's customer service. Despite my initial frustration, their understanding and proactive approach to resolving the situation left me feeling heard and valued as a customer. They not only offered a swift resolution but also a partial refund for the inconvenience caused. This experience not only highlights the importance of excellent customer service but also solidifies my trust and loyalty to OneHanesPlace. In a world where mishaps and errors are inevitable, it is how a company handles them that truly sets them apart. Thank you, OneHanesPlace, for turning what could have been a negative experience into a positive one, and for valuing customer satisfaction above all else.
C CindaRella
414 days ago

Have they shut down this site?

My review for onehanesplace.com I have tried for a week to order 2 sweatshirts. It does not indicate these sweatshirts are out of stock. When I get to checkout, I can't get any further than mailing information. I have tried ordering with the email they have on file for me and also as a guest. It won't let me go to checkout. I give up! I wouldn't have rated them any stars, but it was the only way I could write this review.
L Linda
459 days ago

I ordered two ivory bras and received…

My review for onehanesplace.com I ordered two ivory bras and received them in cream color, their mistake. Order clearly said ivory and packing slip clearly read cream. To exchange, I must pay the postage and go to the post office to mail them. It's THEIR mistake. They should send me a prepaid Fedex label so I just have to put the package outside my house. I'll never buy from them again. If ivory wasn't in stock, they had my email address and could have asked if I'd like an alternate color. If it was a mistake, then they should pay for the return shipping in a way that doesn't inconvenience me!
P Paula Shepard
465 days ago

NOT happy

My review for onehanesplace.com I made an order on Nov 25, I called Nov 26 to make a change to the order...a matter of a size down. I was told that they couldn't that the order was already in the works and couldn't be modified. They didn't even put the charge through till Nov 30. It is Dec 2 and the order still has not shipped. I went to look for an email to ask them again to shift the size since they clearly have time, they have screwed around all this time, allowing me a minute of it shouldn't kill them. No email that I could find. I don't think I'll do business with them again.
N nancy zebracki
531 days ago

Unparalleled Customer Service and Quality Concerns Addressed at onehanesplace.com

Reflecting on my recent experience with onehanesplace.com, I must emphasize the exceptional customer service I received. Despite encountering challenges with the product itself, the support I received was nothing short of outstanding. Upon purchasing Playtex bras from the website, I noticed a discrepancy in sizing compared to my older purchases. After meticulously measuring the bras, it became evident that the newer ones were noticeably smaller in size, highlighting potential concerns with consistency and quality control. Despite this initial disappointment, the customer service team at onehanesplace.com promptly addressed my concerns, showcasing a dedication to ensuring customer satisfaction and rectifying any issues that arose. Their efficient and empathetic approach to handling my situation truly stood out and made a lasting impression. While the product quality may have fallen short of expectations, the unparalleled customer service I experienced speaks volumes about the company's commitment to its customers. I am grateful for the swift resolution and personalized attention I received, turning a potentially negative experience into a positive interaction with the brand. For anyone seeking a retailer that values customer feedback and strives for excellence in service, I wholeheartedly recommend giving onehanesplace.com a try. Their commitment to addressing customer concerns sets them apart in the competitive online market, making them a trustworthy choice for your wardrobe needs.
N Nancy Axelrod
643 days ago

I recently ordered from this company…

My review for onehanesplace.com I recently ordered from this company and I never received my order so I tried to call them but they don't have any working phone numbers so I tried chatting with them and same problem it's not working. SAVE YOUR MONEY AND DO NOT ORDER ANYTHING FROM THIS COMPANY. I WILL JUST CONTACT MY BANK AND GET MY MONEY BACK.
H Hazel Brown
902 days ago

Empowering Curvy Women: A Deep Dive into One Hanes Place

As a curvaceous woman, finding well-fitting pantyhose can be a challenge. That's why I was thrilled to come across OneHanesPlace and their Just My Size control top pantyhose. The product itself deserves every bit of praise – it's comfortable, durable, and perfect for everyday wear. I have been a loyal customer, regularly stocking up on these fantastic pantyhose. However, my recent experience with One Hanes Place's customer service left much to be desired. When the website displayed a misleading image of the "Taupe" color, which turned out to be closer to "Brown," I was disappointed. Despite the company's mistake, I was informed that I would have to cover the return shipping fees if I wanted to exchange the products. Although I was disheartened by this policy, I decided to reach out and voice my concerns. Unfortunately, the response I received was condescending and unhelpful. It felt like the company prioritized their rules over customer satisfaction, which left me feeling undervalued. Despite these challenges, One Hanes Place did take a step in the right direction by rectifying the situation after my online review. I appreciate their effort to address the issue and refund the unnecessary shipping charges. It shows that they are willing to listen and make amends when necessary. In the end, while I continue to enjoy their products, I believe that there is room for improvement in their customer service and policies. As a consumer, feeling valued and respected is crucial, and I hope that One Hanes Place will consider revisiting their approach to customer interactions. For now, I find solace in knowing that there are other businesses out there that prioritize exceptional customer service. But for their high-quality pantyhose, I will keep One Hanes Place on my radar, hopeful for a better experience in the future.
I Irene
922 days ago

Shop elsewhere

My review for onehanesplace.com Had I known it takes 2 to 4 weeks to get your money back after you return an item, I would have never ordered from them. Never again , I’ll pay a bit more at a retail store that refunds your money immediately.
S Stephanie Grogan
1017 days ago

Unexpectedly Small Bra, Big Disappointment

Embarking on the quest for the perfect bra led me to onehanesplace.com in search of a comfy and supportive Playtex 18 hr bra. Eagerly anticipating its arrival, I envisioned comfort and confidence in a size 42, my trusted measurement. However, upon unwrapping my package, dismay struck as I discovered a bra with a bandwidth measurement of 34 inches boldly labeled as "size 42." This unforeseen discrepancy left me disheartened, as the bra that arrived was a far cry from the size I had chosen. Manufactured in El Salvador, the garment’s misleading sizing created an unwearable piece that shattered my hopes of finding the perfect fit. Despite my disappointment with this misrepresentation, I commend onehanesplace.com on their prompt delivery and responsive customer service. While my quest for the ideal bra continues, this experience serves as a poignant reminder to always verify measurements and sizing charts to prevent similar mishaps in the future. For now, I reflect on this unexpected turn of events with a hopeful spirit, eager to find the perfect bra that will not only fit flawlessly but also instill a sense of confidence and comfort. The journey towards the ideal undergarment continues, fueled by lessons learned and a determination to find the perfect fit.
C Charlene Williams
1033 days ago

I give two stars for prices

My review for onehanesplace.com I give two stars for prices, only. I'm so annoyed with this site. I was one of the first ones to place a order during a sale. I actually placed two orders. First one was made very quickly so that they did not sale out. The second one, was about a hour after. Items from both orders were cancelled due to lack of items. So, either it's not, first come, first served. Or they pretend to put items on sale that they do not simple have.
P PHYLLIS SMITH HANSEN
1079 days ago

What is going on?!

My review for onehanesplace.com I ordered 5 items three weeks ago. 2 arrived last week, with a shipping ticket indicating all 5 had been delivered. I called the 800 number and was told the other 3 would arrive the next day. They did not. I got an email asking for a product review of product that never arrived. The 800 number is no longer accepting phone calls (I waited online 30 minutes).
K Kathleen Stone
1090 days ago

Restoring Confidence with One Hanes Place

Embarking on my online shopping journey, I decided to purchase a bra from One Hanes Place. The transaction was swift, with the payment deducted promptly from my account. Upon receiving the bra, however, I encountered an unexpected hiccup - the fit wasn't quite right. Opting to return the item, I shipped it back to One Hanes Place and patiently waited for the resolution. As days turned into a week, my anticipation grew. After 5 days, the company acknowledged receipt of the returned package. Seeking clarity on the refund process, I reached out to their customer service team. Despite my initial frustration, the representative explained that refunds typically take 4 to 8 weeks to process. While this extended timeline tested my patience, I appreciated the transparency and understanding conveyed by the support staff. Although the delay in the refund was disappointing, I recognized the importance of clear communication and realistic expectations in such situations. While this experience may have had its challenges, I remain open to future interactions with One Hanes Place, hopeful for smoother transactions and improved services.
S S Elizabeth
1354 days ago

Good prices & delivery. Bad website search feature

My review for onehanesplace.com They have very low prices and my order arrived on time and was accurate. However, the next time I went back, I noticed their website search feature does not work. You put in the parameters you want and they give you results where the size you want is out of stock. If they straighten that out, I would order again. I just don't have time to do a manual search.

OneHanesPlace.com: Your Ultimate Destination for Affordable and Comfortable Undergarments

Welcome to OneHanesPlace.com, the ultimate online destination for all your undergarment needs. Whether you are in search of comfortable bras, supportive shapewear, stylish underwear, or cozy sleepwear, this website covers it all. With an extensive range of products, affordable pricing, and exceptional customer service, OneHanesPlace.com makes shopping for undergarments a breeze.

Pros:

  • Wide Product Range: OneHanesPlace.com offers a wide selection of undergarments for both men and women, ensuring that you can find exactly what you need.
  • Affordable Pricing: The website consistently offers competitive prices, making it an affordable option for customers on a budget.
  • Convenient User Experience: The user interface of OneHanesPlace.com is intuitive and user-friendly, making navigation and browsing a seamless experience.
  • High-Quality Products: OneHanesPlace.com is known for offering top-notch undergarments that are durable and comfortable.

Cons:

  • Limited International Shipping: OneHanesPlace.com primarily caters to customers within the United States and may have limited shipping options for international customers.
  • Product Availability: Some popular items may occasionally go out of stock due to high demand, leading to potential disappointment for customers.
  • Website Loading Speed: On certain occasions, the website may experience slow loading times, affecting the overall user experience.

User Experience:

OneHanesPlace.com offers a seamless and user-friendly shopping experience. The website's intuitive design allows customers to easily browse and locate products of interest. The search and filtering options further enhance the user experience, enabling customers to quickly find their desired undergarments. Moreover, OneHanesPlace.com provides detailed product descriptions and sizing charts, ensuring that customers make informed purchasing decisions.

Pricing and Value for Money:

OneHanesPlace.com is known for its affordable pricing, allowing customers to find high-quality undergarments at reasonable prices. Regular promotions and discounts are offered that further enhance the value for money. Customers can enjoy substantial savings while still receiving top-notch products.

Customer Service:

OneHanesPlace.com prides itself on providing excellent customer service. A dedicated customer support team is available to address any queries or concerns promptly. The website also features a comprehensive FAQ section, providing answers to commonly asked questions. Customers can reach out to the support team via phone, email, or live chat, ensuring a hassle-free shopping experience.

Product Quality and Selection:

OneHanesPlace.com offers undergarments from reputable brands, guaranteeing excellent quality and comfort. The website's extensive product selection caters to all sizes, shapes, and style preferences. Whether you are seeking everyday essentials or special occasion undergarments, OneHanesPlace.com has got you covered.

Website Usability:

The website's usability is top-notch, providing customers with an enjoyable shopping experience. The clean and uncluttered layout, along with intuitive navigation, allows for easy exploration of products and efficient browsing. The website loads quickly, ensuring minimal waiting time for customers.

Returns and Exchanges:

OneHanesPlace.com offers a hassle-free returns and exchanges policy. Customers can request a return or exchange within a specified time frame, provided the items are in their original condition. The website provides clear instructions and a simple process for initiating returns, ensuring a smooth and convenient experience for customers.

Promotions and Discounts:

OneHanesPlace.com frequently runs promotions and discounts, allowing customers to save money on their purchases. These offers may include seasonal sales, limited-time discounts, and bundle deals. Customers can take advantage of these promotions to grab their favorite undergarments at discounted prices.

Reputation:

OneHanesPlace.com has established a solid reputation as a reliable and trusted online retailer of undergarments. With years of experience in the industry, the website has garnered positive reviews and customer testimonials, further attesting to its credibility and customer satisfaction.

Payment Options:

OneHanesPlace.com offers a range of secure payment options, including major credit cards and PayPal. This ensures convenient and secure transactions for customers, adding to the overall shopping experience.

Loyalty Programs:

OneHanesPlace.com offers a loyalty program where customers can earn points for every purchase. These points can be redeemed for discounts on future purchases, providing additional value for loyal customers.

Customer Reviews:

OneHanesPlace.com values customer feedback and encourages users to leave reviews for products they have purchased. These reviews provide valuable insights for other customers, aiding in their decision-making process. The website prominently displays both positive and negative reviews, allowing for transparency and authenticity.

Community Involvement:

OneHanesPlace.com actively participates in various community initiatives and charitable causes. This demonstrates their commitment to giving back and supporting social responsibility.

Shipping and Costs:

OneHanesPlace.com offers various shipping options to cater to customers' preferences. The website provides clear information about shipping costs, ensuring transparency. Expedited shipping options are available for customers who require their undergarments quickly.

In conclusion, OneHanesPlace.com is an excellent online destination for purchasing undergarments. With its extensive range of products, affordable pricing, exceptional customer service, and user-friendly website, OneHanesPlace.com ensures a seamless and satisfying shopping experience. Whether you are seeking comfort, style, or affordability, OneHanesPlace.com has everything you need to meet your undergarment needs.