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6% users rated Very Good
66% users rated Excellent
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Kent Cheng
Unveiling the True Value of my Peloton Experience
When I first invested in my Peloton bike, I was initially taken aback by the total cost. However, as I delved deeper into the Peloton world, I uncovered a treasure trove of fitness opportunities that far exceeded my expectations. Yes, the initial price tag may seem steep, but the true value lies in the immersive and engaging online classes that can revolutionize your workout routine. Initially disheartened by the additional monthly membership fee, I soon realized that it was a gateway to a community of like-minded individuals and top-tier instructors who motivate and inspire me every single day. The personalized experience, coupled with the convenience of streaming live and on-demand classes, has truly transformed how I approach fitness. So, to all potential buyers out there, be "buyer aware" not just of the cost but of the immense value that Peloton brings to your life. Trust me, the investment is worth every penny for the health, motivation, and sense of accomplishment that Peloton delivers. M
Megan G
Transformed My Fitness Journey!
When I stumbled upon onepeloton.com, little did I know it would completely revolutionize my workouts. The tread classes are not just great; they are the highlight of my day, pushing me to new limits and helping me achieve fitness goals I never thought possible. The strength training classes, on the other hand, have sculpted my body in ways I never imagined. Each session leaves me feeling stronger and more empowered. I simply can't wait to dive into more classes and see where this incredible journey takes me next. Thank you, One Peloton, for changing the game! R
Rick
Unexpected Delays, but Outstanding Customer Service
Embarking on my fitness journey with a Peloton Tread Plus was a dream come true until unexpected delays clouded my excitement. Despite eagerly anticipating my purchase of over $5,000, the absence of a delivery date cast a shadow of uncertainty. Not knowing when my prized possession would arrive left me disheartened and frustrated with the lack of transparency from onepeloton.com. The conflicting information received from different representatives only added to my dilemma. One promising a mere three weeks while another hinted at a wait of up to four months left me feeling misled and unsure about the fate of my order. The thought of being left in the dark after making such a significant investment made me second-guess my decision. However, amidst this tumultuous experience, the silver lining emerged in the form of outstanding customer service. Despite the initial setbacks, Peloton's team went above and beyond to address my concerns and offer support during this challenging time. Their responsiveness and dedication to resolving the issue reignited my faith in the brand. While the uncertainty surrounding the delivery date remains a cause for concern, the exceptional customer service experienced throughout this ordeal has convinced me to persevere. The commitment displayed by Peloton's team in navigating through this hurdle has turned what could have been a negative experience into a testament of their unwavering dedication to customer satisfaction. As I eagerly await the arrival of my Peloton Tread Plus, I am grateful for the impeccable customer service that has transformed a moment of doubt into a display of trust and reliability. Thank you, Peloton, for your exceptional service that has made this journey worthwhile despite the initial challenges. H
Heather Moore
Reigniting My Passion for Fitness with Peloton
As a Peloton enthusiast since 2019, I've been completely smitten with my bike and the incredible community it offers. The convenience of an at-home workout paired with top-notch instructors has been an absolute game-changer for me. While the recent increase in membership fees raised an eyebrow, the value I receive is still unmatched. Despite the internet dependency, which can be a slight inconvenience at times, the overall experience has been nothing short of incredible. The seamless integration of technology and fitness has truly redefined my approach to working out. As for the recent political undertones, I can understand the sentiment. While diversity and inclusion are crucial, I totally resonate with the need for a neutral workout space. It's essential to maintain the sanctity of fitness without any external distractions. With a heavy heart, I can relate to the frustration of wanting a pure workout experience. However, the incredible convenience, top-notch workouts, and supportive community have kept me deeply connected to Peloton. It's been a transformational journey, and I can't wait to see what the future holds with this groundbreaking fitness revolution. F
Farrah
Unparalleled Frustration Turned Me Away
I had such high hopes for my Peloton experience, envisioning a seamless setup process and unparalleled customer service. Unfortunately, my reality couldn't be further from that ideal. Out of the ten attempts I made to reach Peloton, only once was I successful in connecting with a representative. The delivery of my Peloton bike was a mess, with the set-up not happening as expected, leaving me to deal with the hassle of rescheduling a pick-up that Peloton ultimately mishandled. The subsequent barrage of reminders from noreply emails and phone numbers, claiming that the pick-up would still occur, only added to my frustration. In my interactions, I couldn't help but feel that the company exemplified artificiality without the intelligence that I had hoped for. Their customer service left much to be desired, and the subpar website only compounded my dissatisfaction. Hoping that Peloton would save me time and relieve stress, the opposite proved true due to the myriad of issues I encountered. As a silver lining, I'm thankful that I don't own shares in the company. Ultimately, the potential for an incredible Peloton experience was overshadowed by the numerous shortcomings and lackluster customer service. This experience has regrettably turned me away from what could have been a game-changing addition to my wellness routine. L
Luke Marshall
Life-Changing Fitness Experience, Exceptional Product, and Timely Delivery
My experience with onepeloton.com has been nothing short of life-changing. From the moment I received my Peloton bike, I've been on a journey towards better health, wellness, and overall happiness. Not only is the product exceptional, but the delivery process was also seamless, despite the initial concern I had about the delivery company's restrictions. While I did encounter a slight hiccup with customer service being handled through a third party, I found that once I connected with the right representative, they went above and beyond to ensure my issue was fully resolved. Their dedication to customer satisfaction truly made a lasting impression on me, and I couldn't be happier with the outcome. I encourage anyone considering a Peloton bike to not let any temporary challenges deter them from this life-changing investment. The benefits far outweigh any initial concerns, and the journey towards a healthier lifestyle is worth every second. Thank you, Peloton, for creating such an exceptional product and providing outstanding customer care. A
Alice Lee
Outstanding Product, Disappointing Customer Service
After purchasing a peloton bike from onepeloton.com, I was thrilled with the product itself. The quality and experience were truly outstanding. However, my enthusiasm was quickly dampened by the customer service I received. I encountered issues with cancelling an order and found myself enduring long wait times on the phone, only to be met with what I felt was incompetence from the staff. My attempts to rectify the situation through live chat and phone calls seemed to compound the problem rather than resolve it. What was particularly frustrating was the mishap with cancelling the wrong order, which resulted in my new bike being cancelled instead of the initial order. Despite the obvious mistake, the customer service agent failed to take responsibility or escalate the matter appropriately. Instead, I was redirected to the sales team, only to discover that the support team was unexpectedly unavailable, contrary to their advertised 6 am to 12 am support hours. This disappointing experience tarnished an otherwise exceptional product. The lack of regard for my time and financial inconvenience left me disillusioned. While the peloton bike itself is a game-changer, I cannot in good faith recommend the company due to the lack of value placed on customer satisfaction. A
Adam Caudill
My wife and I bought a Tread 3 months…
I wanted to share my experience with Peloton and the Tread machine we purchased. Initially, we encountered some challenges as the Tread encountered issues right from day one. However, the customer service team was quick to respond, but it did take some time for a technician to arrive at our place. When the technician arrived, they identified the need for new parts, which took some time to arrive. There was a slight delay in assigning someone to install the parts, but after reaching out multiple times, we managed to get a technician to fix the issue. While there were some hiccups along the way, I can confidently say that Peloton's customer service team was always responsive and attentive to our concerns. Despite the initial setbacks, we have been enjoying using the Tread after the necessary repairs were made. The quality of the machine and the overall experience have been fantastic. I would like to highlight that even though there were delays and challenges, the professionalism and dedication of the customer service team eventually resolved our issue. We are now able to fully enjoy our Peloton Tread, thanks to their support. In conclusion, Peloton has provided us with a top-notch product and their commitment to resolving any issues that arose has been commendable. I look forward to continuing my fitness journey with Peloton, knowing that they stand behind their products and are ready to assist whenever needed. Thank you, Peloton, for your exceptional service and for helping us get back on track with our fitness goals. D
DJ
The bike is great and the classes are…
Exceptional Bike and Classes, Disappointing Customer Service Experience I cannot praise the Peloton bike and the classes enough - they are truly exceptional. The convenience of having a high-quality workout from the comfort of my own home has been life-changing. However, it is with a heavy heart that I must express my disappointment with the customer service I received. After being erroneously charged for two Peloton subscriptions through the same account, I reached out to their customer service team. Initially, I was assured that the overcharge would be promptly refunded. To my dismay, the situation took a turn for the worse as I was later informed that one of the refunds couldn't be processed due to the payment being made via the Google Play Store. This experience left me disheartened as I felt that my issue was not properly addressed or resolved. It's crucial for others to be mindful of the possibility of being double-charged and the potential complexities that can arise in rectifying such errors. Despite my unfortunate experience with customer service, I remain a dedicated fan of the Peloton bike and classes. The quality of the product and the rewarding workouts have kept me committed to my fitness journey. I sincerely hope that Peloton will take steps to improve their customer service to match the excellence of their fitness offerings. In sum, while I would wholeheartedly recommend the Peloton equipment and classes, I urge future customers to exercise caution and vigilance regarding their billing and to seek immediate clarification on any discrepancies, no matter how small. Overall, I stand by the product’s brilliance and hope that my customer service experience was merely an anomaly. D
Dianna Bari
Don’t get me wrong
I was hesitant to leave a review for onepeloton.com, but I feel compelled to share my experience. I have a genuine love for Peloton and the instructors, but I can't ignore the recent changes in their pricing. The decision to double the price for app users, while limiting spin classes to only 3 per month, felt like a drastic shift. I understand the need for price adjustments, but this change felt excessive. In my opinion, a more gradual increase in price, coupled with a more reasonable limit on spin classes, would have been more palatable. A limit of six or eight classes would have still provided an incentive for users to upgrade without feeling unfairly restricted. Additionally, I can empathize with the frustration expressed about the support line. Receiving an automated email that claims to "appreciate" me feels insincere when it's not backed up by meaningful action. While these concerns are critical, I hope to see Peloton address them and continue providing the exceptional experience that initially won me over. Despite the issues, I still believe in the value of Peloton and the positive impact it has had on my fitness journey. R
Ronald Epstein
The Joy of leaving Peloton
As a long-time Peloton user, I recently made the decision to switch to Apple Fitness+ after 4 years and over 1100 rides. My journey with Peloton has been a mix of highs and lows, and it's important for me to share my experience candidly. Starting with the positives, my Peloton bike has proven to be incredibly durable, withstanding four years of heavy use without any signs of wear and tear. The classes offered by Peloton are top-notch, with exceptional production quality, music selection, and overall experience. The dedication to creating engaging and immersive classes is something that Peloton excels at. However, there were a few key factors that ultimately led me to part ways with Peloton. The significant increase in subscription fees over the years, going from $39 to $44 per month, presented a financial burden for me as a retiree. Additionally, the limited control over instructor selection and the intrusive nature of the "high five" feature during rides affected my overall enjoyment and privacy during workouts. The Peloton community, particularly on their Facebook page, also fell short of being the supportive and motivational space it should have been, with frequent personal attacks going unaddressed. Feeling the weight of these issues, I decided to explore other options and ultimately found my way to Apple Fitness+. My first ride with an Apple Fitness+ instructor using the JUST RIDE mode on my Peloton bike was a game-changer. The instructors provided a more mature and respectful experience, without the need for artificial personalities or intrusive interactions. This, paired with the cost-effectiveness of the Apple One Premier subscription, which offers a variety of services for myself and my family, made it clear that I had found a better fit for my fitness needs. While Peloton may be the perfect choice for many, my personal experience has led me to realize that there are alternative options that better align with my preferences and budget. If I could turn back time, I would have chosen a more affordable spin bike and opted for Apple Fitness+ from the start. In conclusion, my decision to transition from Peloton to Apple Fitness+ has been a transformative and eye-opening experience. I hope that my story can provide valuable insights for others navigating their fitness journey. Warm regards, D
DJ
Complete junk
From the bottom of my heart, I feel compelled to share my experience with Peloton. As someone who has dabbled with various fitness products, I can confidently say that Peloton has truly been a game-changer for me. Before stumbling upon Peloton, I was skeptical about investing in yet another fitness brand. However, from the moment I tried their products, I was hooked. The quality, attention to detail, and overall experience have far exceeded my expectations. I cannot stress enough how Peloton has transformed my fitness journey. The instructors are motivating, the variety of workouts is unparalleled, and the sense of community is truly uplifting. It's like having a personal trainer and a supportive fitness family right in the comfort of my own home. I am so grateful for discovering Peloton, and I wholeheartedly recommend it to anyone looking to elevate their fitness routine. Trust me, you won't regret investing in Peloton. It's a decision that has truly changed my life for the better. C
Cory Mac Vie
Customer service is excellent
⭐️⭐️⭐️⭐️⭐️ I can't say enough good things about my experience with onepeloton.com. I decided to invest in the Bike, Guide, shoes, and weights, and it's been a game-changer for my daily routine. I use them religiously, and they've truly become an essential part of my wellness journey. What stood out to me the most, though, is the exceptional customer service I received. Every time I visited their stores or reached out online, the staff was not only friendly but also incredibly knowledgeable and helpful. They took the time to understand my needs and provided valuable guidance that made all the difference in my experience with their products. I believe that top-notch customer service truly sets a company apart, and onepeloton.com has exceeded my expectations in every way. It's reassuring to know that they are just as committed to supporting their customers as they are to creating outstanding fitness equipment. If you're considering making the investment, I can wholeheartedly say that the onepeloton.com team has not only created exceptional products but also stands behind them with unparalleled customer service. It's a decision you won't regret. C
Cory Mac Vie
Unparalleled Customer Care: A Testament to Excellence
Diving into my experience with onepeloton.com, I find myself marveling at the sheer caliber of their offerings. As a proud owner of the Bike, Guide, shoes, and weights, my daily routine has been elevated to new heights, thanks to these impeccable products. Yet, what truly sets onepeloton.com apart is their remarkable customer service. Stepping into their stores feels like entering a realm where every query is met with genuine care and expertise. The staff goes above and beyond to ensure that every interaction leaves you not just satisfied, but genuinely delighted. In a world where quality customer care can be a rarity, onepeloton.com stands out as a beacon of excellence. Their friendly and knowledgeable team has consistently proven invaluable, turning each visit into a memorable experience. To anyone seeking not just products, but an entire ecosystem of support and encouragement, I wholeheartedly recommend onepeloton.com. They don't just deliver equipment; they deliver on a promise of exceptional service that truly sets them apart. A
Alfredo
Dictators
A Life-Changing Journey with Peloton As a loyal customer of Peloton, I am compelled to share my life-changing experience with the Peloton community. From the moment I unboxed my Peloton bike, it was evident that I was about to embark on a remarkable fitness journey. The sleek design and cutting-edge technology were just the beginning of what turned out to be a transformative experience. Peloton's expertly curated classes, led by world-class instructors, not only motivated me to push my physical boundaries but also fostered a sense of community and support. The ability to join live classes or opt for on-demand sessions ensured that I could seamlessly integrate fitness into my busy schedule. What truly sets Peloton apart is its inclusive and welcoming environment. The diverse range of classes cater to all fitness levels, empowering individuals to progress at their own pace. Moreover, the emphasis on motivation and empowerment transcends beyond physical fitness, creating a holistic approach to well-being. As a parent, the family-friendly aspect of Peloton has been a game-changer. The availability of classes tailored for children and the integration of family workouts have not only allowed me to instill healthy habits in my kids but have also brought us closer as a family. Peloton is not just a piece of exercise equipment; it is a lifestyle. It has become an integral part of my daily routine, offering not only physical benefits but also enhancing my mental and emotional well-being. The investment in a Peloton bike has truly been a life-changing decision for me and my family. If you are seeking a fitness solution that goes beyond the conventional gym experience and transcends into a supportive community that encourages and uplifts you, Peloton is the answer. In conclusion, I wholeheartedly recommend Peloton to anyone who is ready to embark on a journey of self-improvement and holistic wellness. Thank you, Peloton, for revolutionizing the way I approach fitness and well-being.
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