Onlineshoes User Reviews

Introduction

OnlineShoes.com is a popular online footwear store that has been in operation since 1996. The store boasts a vast collection of shoes for men, women, and children from top-notch brands, including Clarks, Merrell, Sperry, and others. The site is known for its competitive prices, diverse selection, and excellent customer service.

Pros and Cons

Pros:

• Wide selection of shoes from top brands
• Competitive prices
• Easy navigation and user-friendly interface
• Free shipping for most orders
• Excellent customer service

Cons:

• Not all sizes and colors are available for every shoe model
• Some products are not eligible for returns or exchanges

User Experience

The website is easy to navigate, with a search bar at the top for quick searches. Users can filter their search results by brand, size, color, price, and other criteria. The product pages feature detailed descriptions, size charts, and customer reviews to help users make informed purchasing decisions. The checkout process is simple, and users can track their order status easily.

Pricing and Value for Money

OnlineShoes.com offers competitive prices for high-quality shoes from top brands. Although some of the shoes may be more expensive than other online retailers, the added value of excellent customer service, free shipping, and a wide variety of selection make OnlineShoes.com a good value for the money.

Alternatives

Some alternative online shoe retailers include Zappos, Nordstrom, DSW, and Shoes.com. However, OnlineShoes.com stands out with its competitive pricing, extensive selection, and excellent customer service.

Customer Service

OnlineShoes.com is known for its excellent customer service. Their team is available to answer questions and provide support via phone, email, or live chat. They also offer a helpful FAQ page, returns, and exchanges within 60 days of purchase, and free shipping on most orders.

Product Quality and Selection

OnlineShoes.com features a wide selection of shoes from top brands, including hiking boots, sneakers, dress shoes, and sandals for all occasions. The quality of the products is generally excellent, with many options for various foot sizes and widths.

Website Usability

The site is user-friendly, easy to navigate, and loads quickly. The search function works well, and the filters make it easier to find specific shoe models. The product pages are detailed, with all the necessary information, including size charts and customer reviews.

Returns and Exchanges

OnlineShoes.com offers returns and exchanges within 60 days of purchase, subject to certain rules and exceptions. Customers should keep the original packaging and can request a prepaid shipping label to send the product back. However, some products, such as clearance items, are not eligible for returns or exchanges.

Promotions and Discounts

The site often runs promotions and discounts, such as a 20% discount for new customers who sign up for the newsletter or a seasonal sale. Customers can also take advantage of occasional free shipping offers and coupons.

Reputation

OnlineShoes.com has an excellent reputation for providing high-quality products, competitive pricing, and excellent customer service. Customers frequently leave positive reviews and recommend the site to others.

Payment Options

OnlineShoes.com accepts payment methods, including credit cards, PayPal, and Amazon Pay.

Loyalty Programs

OnlineShoes.com does not offer a loyalty program at this time.

Customer Reviews

Many customer reviews on the site are positive, praising the site's excellent selection, competitive pricing, and customer service. However, some reviews mention issues with product availability, shipping, and returns.

Community Involvement

OnlineShoes.com does not have any community involvement programs at this time.

Shipping and Costs

OnlineShoes.com offers free shipping for most orders within the contiguous United States. Faster shipping options, such as priority or expedited, are available with extra fees. International shipping is also available, with additional shipping fees based on the destination.