Oo Reviews

Voted Poor (3/5)

203 Votes

20 Reviews

Vote Now

In the Shopping & Fashion category

Pie-Chart Analysis

10% users rated Terrible
0% users rated Poor
0% users rated Average
10% users rated Very Good
80% users rated Excellent
Write a review
N Niranjan Wimalathunge
704 days ago

A Cut Above the Rest: Experiencing Exceptional Service at oo.com.au

When I stumbled upon oo.com.au, I wasn't sure what to expect. However, my uncertainty was quickly replaced with delight as I experienced their remarkable service firsthand. From the moment I landed on their website to the post-purchase support, every interaction was smooth, efficient, and personalized. The website's intuitive layout made navigation a breeze, ensuring that I could find what I needed without any hassle. The extensive range of products combined with detailed descriptions and high-quality images made it easy for me to make informed decisions. What truly set oo.com.au apart, though, was their customer service. Whenever I had a question or needed assistance, their support team was there to help promptly and professionally. Their dedication to ensuring customer satisfaction was evident in every interaction, making me feel valued and appreciated as a customer. The seamless shopping experience, coupled with their exceptional service, has turned me into a loyal fan of oo.com.au. In a world where good service can be hard to come by, oo.com.au stands out as a beacon of excellence. I would highly recommend them to anyone looking for a reliable online shopping destination that prioritizes customer satisfaction above all else. Thank you, oo.com.au, for setting the standard for what great service should look like.
T Teresa Mazic
736 days ago

Exceeding Expectations: A Testimonial on Top-Notch Customer Service

When it comes to online shopping, the aspect that often gets overlooked is item packaging. However, after my recent experience with oo.com.au, I can confidently say that excellent packaging can make a huge difference. Consultant Prema went above and beyond to ensure that my items were not only shipped promptly but also arrived in pristine condition. What truly stood out to me was the level of customer service provided by Consultant Prema. Not only were my concerns addressed promptly, but they were also resolved in a satisfactory and efficient manner. The attention to detail and care taken in handling my order truly made me feel like a valued customer. In a world where customer service can often feel like an afterthought, it was refreshing to encounter someone like Consultant Prema who not only met but exceeded my expectations. I would like to extend my heartfelt thanks for the seamless experience and the exceptional service provided. Thank you for going the extra mile, oo.com.au!
W Wayne McDougall
886 days ago

Exceeding Expectations: A Testimonial of Delight

Let me share my experience with the support team at oo.com.au, who truly went above and beyond. One late night, as I made a purchase online, I encountered a glitch in the cart system. Despite the late hour, I reached out for help, unsure if I would even get a response. To my surprise and delight, within just 24 hours, I received a terrific response from the support team who not only acknowledged my issue but also swiftly resolved it without any trouble. The level of customer service and dedication displayed by the team at oo.com.au left me more than satisfied - it left me truly happy. Their efficiency in resolving issues and their commitment to ensuring customer satisfaction are commendable. This experience has not only made me a loyal customer but also a vocal advocate for their exceptional service. Thank you, oo.com.au, for turning what could have been a frustrating situation into a delightful interaction. Your prompt and effective support truly sets you apart.
H Hoa
887 days ago

Exceptional Service Beyond Expectations: A True Delight

After a recent encounter with OO.com.au, I am compelled to share my astonishing experience. Upon realizing that my purchased item had not arrived, I reached out to their customer service team. To my delight, the staff at OO shopping online store not only responded promptly but also swiftly resolved the issue, leaving me utterly impressed and satisfied. Their efficiency and dedication to customer satisfaction truly set them apart. Thank you, OO.com.au, for exceeding my expectations and delivering exceptional service that brightened my day.
R Rob
893 days ago

Shireen’s Exceptional Service Exceeded My Expectations!

When I encountered an issue with my ordered item on oo.com.au, Shireen stepped in with a prompt, efficient, and most importantly, common sense solution. Her customer service skills were exceptional, and she navigated the situation with finesse and professionalism. Thanks to Shireen's input, not only was the problem resolved, but I also walked away feeling genuinely satisfied and happy with the outcome. If you're looking for stellar customer service that goes above and beyond, Shireen is the go-to person. Her dedication to customer satisfaction is truly commendable. Thank you, Shireen, for turning a potentially stressful situation into a positive experience!
D Dez
988 days ago

Rapid Solutions and Exceptional Service: A Testimonial for oo.com.au

When I reached out to oo.com.au with a technical query, I was pleasantly surprised by the prompt response that followed. Not only did they address my concern swiftly, but they also provided a solution that resolved my issue in no time. The efficiency and effectiveness of their support left me thoroughly satisfied. In today's fast-paced world, receiving timely assistance is crucial, and oo.com.au certainly delivered on that front. Their ability to respond promptly to my query showcased a level of professionalism and dedication that is truly commendable. I was impressed by the seamless experience they offered, making me feel valued as a customer. I must extend my gratitude to the team at oo.com.au for their exceptional service. It's rare to come across such a high standard of customer support, and my experience with them has undoubtedly set a new benchmark. Thank you, oo.com.au, for your rapid solutions and unwavering commitment to customer satisfaction.
R Robertino Vlaska Mala
1008 days ago

From Disappointment to Delight: A Customer’s Journey with oo.com.au

When I first received my product from oo.com.au, I must admit I was disappointed. However, what truly impressed me was their exceptional customer service. In a matter of just two days, my issue was resolved to my utmost satisfaction. The speed and efficiency with which they addressed my concerns truly turned my experience around. Not only did they rectify the problem promptly, but they also went above and beyond to ensure that I was a happy customer. I cannot thank the team at oo.com.au enough for their prompt and effective response. They have not only won me back as a customer but have also earned my trust and loyalty. I highly recommend their services to anyone looking for a seamless shopping experience with top-notch customer support.
G Gordon Carlyle
1053 days ago

A Beacon of Support: My Journey with OO.com.au

When I ventured into the world of online shopping with oo.com.au, I found myself met with a blend of timely deliveries and unexpected delays. Amidst my order of diverse items from various suppliers, a hiccup arose with two products from a single source lagging behind without a trace of progress on the tracking front. Fueled by concern, I reached out through their contact portal, and to my relief, OO.com.au swiftly took charge, initiating a thorough investigation. Though patience wore thin, and the anticipation for my awaited parcels grew, OO.com.au remained steadfast in their commitment to resolving the issue. Through their unwavering efforts and dedicated support, each missing package eventually found its way to my doorstep – a bit tardy for the scheduled gatherings I had planned, yet a triumph nonetheless. Despite the time lapse, the products, once in hand, exuded excellence, a testament to the quality that OO.com.au upholds. Their customer service team's diligence and determination shone bright, steering my shopping journey towards a positive resolution. In retrospect, the minor setbacks paled in comparison to the ultimate satisfaction of receiving all the goods, a timely reminder that with OO.com.au, support is always within reach.
C Cheryl Luck
1086 days ago

Above and Beyond: A Customer’s Journey of Problem Resolution

Embarking on an online shopping adventure, I stumbled upon OO.com.au, excitedly selecting an item that caught my eye. However, my enthusiasm waned as an issue arose with my purchase. With a mix of hesitation and hope, I reached out to the customer service team and was met with a ray of sunshine in the form of Prema. Expressing my concerns about the faulty item, Prema listened attentively and swiftly reassured me with a resolution that exceeded my expectations. Not only was I granted a full refund, but I was also pleasantly surprised to be allowed to keep the item, a generous gesture that truly exemplified exceptional customer care. Through their efficient problem-solving approach and unwavering dedication to customer satisfaction, Prema and the team at OO.com.au have turned what could have been a stressful experience into a shining example of stellar service. I am grateful for their understanding and commitment to resolving issues promptly and graciously. With heartfelt gratitude, I can confidently say that my problem was not just solved, but it was handled with a level of care and professionalism that has earned my loyalty as a customer. Thank you, Prema, and OO.com.au, for going above and beyond to ensure a positive shopping experience.
K Karin
1117 days ago

Exceeding Expectations: A Seamless Customer Support Experience at oo.com.au

Embarking on my journey as a customer at oo.com.au, I placed an order brimming with excitement, only to notice a tiny glitch upon finalizing - an outdated delivery address. Panic ensued momentarily until I gathered my composure and promptly reached out to their customer support team via email, articulating my plight and hoping for a resolution. To my awe, within a mere few hours, a swift response graced my inbox, assuring me that the address had been seamlessly amended to the correct one. What struck me wasn't just the quick fix, but the genuine care exuded in their message, offering further assistance if needed. In that singular moment, my worry transformed into gratitude for their efficient and empathetic handling of my concern. It's rare to come across such a stellar customer support experience these days, where efficiency meets heartfelt service. oo.com.au not only rectified a simple error but instilled confidence in me as a valued patron. Their dedicated team's quick response and sincere gesture deserve not just appreciation but accolades. Thank you, oo.com.au, for turning what could have been a stressful situation into a shining example of customer care excellence. Your commitment to satisfaction has undeniably won a loyal customer in me.
T Teresa Clack
1131 days ago

An Overwhelmingly Satisfying Experience with oo.com.au

My journey with oo.com.au has been nothing short of exceptional. Despite a minor hiccup of not receiving my item, the exemplary customer service I received left me feeling valued and heard. The prompt refund, coupled with an unexpected $10 credit, truly exemplified their commitment to customer satisfaction. It's comforting to know that genuine care and support still exist in the realm of online shopping. This Easter, I am not just grateful for the products I purchased, but for the delightful experience with oo.com.au. Here's to many more happy moments with this outstanding team. Warm Regards, Tess
S S..M.
1171 days ago

Transformative Experience with Ozsale: A Customer’s Gratitude

From a simple mix-up in my order, Ozsale displayed the utmost care and dedication in rectifying the issue promptly. Their exceptional customer service not only resolved the situation but also provided me with a sense of peace and trust. Despite a minor concern with the threads, their unwavering commitment to customer satisfaction shines through. Ozsale's proactive approach and sincere assistance truly set them apart. Thank you for your outstanding service and support, Ozsale. With heartfelt appreciation, Susan 🌷🙏
K Ken Taylor
1205 days ago

Incredible Service Beyond Expectations

As a long-time customer of oo.com.au, I have experienced the epitome of exceptional customer service. Every inquiry I had was met with swift and efficient responses, delivered in the most positive manner. This level of care and attentiveness has not only met but exceeded my expectations, reinstating my belief in the true essence of top-notch customer service. I am genuinely in awe of the dedication and professionalism exhibited by the staff at oo.com.au. Their unwavering commitment to customer satisfaction is truly commendable. I wholeheartedly endorse this company and their remarkable team, as their service goes above and beyond mere transactions – it reflects a genuine care for their customers.
D Diane
1247 days ago

Exceptional Service and Selection: A Shopper’s Paradise

Embracing the online shopping experience at oo.com.au has truly been a delight. The diverse array of products coupled with competitive pricing has made each browsing session a treasure trove of possibilities. Living all the way in the West, I have been pleasantly surprised by the efficient and prompt delivery services provided, ensuring that my purchases reach me in no time. What sets oo.com.au apart is not just their products, but also their outstanding customer service. I must highlight the exceptional assistance I received from Prema, whose patience and attentiveness towards this elderly shopper truly touched my heart. Her willingness to go the extra mile to cater to my needs has made me a loyal customer, appreciative of the personalized care that sets oo.com.au apart. My heartfelt gratitude goes out to the entire team at oo.com.au for consistently exceeding my expectations and providing a seamless shopping experience. Here's to many more joyful shopping sprees at this shopper's paradise!
C customer
1250 days ago

Exceptional Service that Exceeded My Expectations

I cannot express enough how impressed I am with the outstanding customer service provided by oo.com.au. Recently, I encountered an issue with my order, but the team went above and beyond to resolve it promptly and effectively. Their dedication to making things right truly stood out to me. From the moment I reached out, the team at oo.com.au showed genuine concern and empathy towards my situation. They listened attentively, acknowledged the mistake, and immediately took action to rectify it. Their professionalism and commitment to customer satisfaction were truly remarkable. I greatly appreciate the effort and care that was put into addressing my concerns. The team at oo.com.au not only resolved the issue with my order but also ensured that I was completely satisfied with the outcome. Their swift response and willingness to assist have made me a loyal customer for life. Thank you, oo.com.au, for providing such exceptional service that not only met but exceeded my expectations. Your dedication to customer satisfaction sets a shining example for others to follow. I wholeheartedly recommend oo.com.au to anyone seeking a company that values its customers and goes the extra mile to ensure their happiness.

Introduction

Established in 2004, oo.com.au is an Australian online retailer that offers a wide range of products across various categories including electronics, home appliances, fashion, health and beauty, toys, and more. With a mission to provide customers with quality products at competitive prices, oo.com.au has gained popularity among shoppers seeking affordability and convenience.

Pros:

  • Competitive pricing: oo.com.au consistently offers products at discounted prices, making it an attractive option for budget-conscious shoppers.
  • Wide product selection: The website boasts a vast catalog of products, catering to various customer preferences and needs.
  • Easy navigation: The intuitive interface and well-organized categories make it effortless for users to find what they are looking for.
  • Promotions and discounts: oo.com.au frequently runs special offers and deals, allowing customers to save even more on their purchases.
  • Efficient shipping: The company ensures fast and reliable delivery across Australia, ensuring customers receive their orders in a timely manner.

Cons:

  • Limited customer reviews: While some products have customer reviews, the website lacks a comprehensive and extensive feedback system.
  • Limited community involvement: oo.com.au could benefit from enhancing its social media presence and fostering a stronger community engagement.

User Experience:

oo.com.au offers a user-friendly and intuitive interface, making it easy for shoppers to navigate the website. The homepage highlights ongoing promotions and featured products, allowing customers to quickly find attractive deals. Categories are well-organized, with clear subcategories, enabling seamless browsing. The search function is effective, delivering accurate results. Overall, the website offers a pleasant and efficient user experience.

Pricing and Value for Money:

oo.com.au excels in offering highly competitive prices, often significantly lower than those found in brick-and-mortar stores. The website regularly features discounted products, flash sales, and bundle offers, providing customers with exceptional value for their money. Furthermore, the website's price-match guarantee ensures customers obtain the best possible price for their desired products.

Customer Service:

oo.com.au prides itself on delivering excellent customer service. Their dedicated support team is readily available to assist customers with inquiries via phone or email. Additionally, the website features an extensive FAQ section, providing helpful information and solutions to common questions. Although some customers have reported occasional delays in response times, overall, the customer service is considered satisfactory.

Product Quality and Selection:

oo.com.au partners with reputable brands, ensuring the availability of high-quality products. The website offers a wide selection across various categories, catering to diverse customer preferences. While a small number of customers have reported issues with product quality, oo.com.au promptly addresses such concerns and offers suitable solutions, including replacements or refunds.

Website Usability:

oo.com.au is designed with user convenience in mind. The website's layout is clean, and the product pages provide detailed information, specifications, and images. The shopping cart and checkout processes are straightforward, minimizing any potential confusion. The website is optimized for mobile devices, enabling seamless browsing and purchases on smartphones and tablets.

Returns and Exchanges:

oo.com.au has a hassle-free returns and exchanges policy, ensuring customer satisfaction. If customers encounter issues with their purchases, they can initiate a return or exchange request within a specified period. The process involves a straightforward online form and clear instructions, allowing for easy resolution. Customers are generally pleased with the company's response and efficiency in handling returns.

Promotions and Discounts:

oo.com.au consistently offers customers a wide range of promotions and discounts. These include seasonal sales, daily deals, clearance events, and exclusive offers through their newsletter. Regular visitors to the website will find numerous opportunities to save money on their purchases.

Reputation:

oo.com.au has established a solid reputation as a reliable online retailer in Australia. With over a decade of experience in the industry, the company has garnered positive reviews and feedback from satisfied customers. However, some negative reviews are present, primarily addressing occasional delays in shipping or customer service responses. Nonetheless, oo.com.au's commitment to resolving issues demonstrates its dedication to maintaining a positive reputation.

Payment Options:

oo.com.au accepts various payment methods, including major credit cards (Visa, Mastercard), PayPal, and Afterpay. This variety of payment options ensures convenience for a wide range of customers, facilitating smooth transactions.

Loyalty Programs:

oo.com.au rewards customer loyalty through their points-based system. With each purchase, customers earn points that can be redeemed towards future purchases. The loyalty program incentivizes repeat business and offers additional savings for frequent shoppers.

Customer Reviews:

Customer reviews play a crucial role in informing purchasing decisions. While oo.com.au provides some customer reviews on certain products, the website would benefit from increasing the number of available reviews across the entire catalog. This would enhance transparency and assist customers in making well-informed choices.

Community Involvement:

While oo.com.au currently has a limited level of community involvement, expanding their social media presence and fostering a strong online community would enhance customer engagement and build a sense of belonging among shoppers.

Shipping and Costs:

oo.com.au provides efficient shipping services across Australia. The website offers various shipping methods, including standard, express, and click-and-collect options. Shipping costs are determined by the weight, size, and destination of the package, with rates clearly displayed during the checkout process. The company strives to ensure prompt delivery, although occasional delays have been reported during peak periods, such as holiday seasons. In conclusion, oo.com.au offers a wide range of products at competitive prices, delivering value for money to its customers. With a user-friendly website, efficient customer service, and satisfactory product quality, the online retailer has gained a solid reputation in the Australian market. While there is room for improvement in areas such as community involvement and customer review availability, oo.com.au remains a reliable and convenient option for online shopping in Australia.