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48% users rated Poor
12% users rated Average
5% users rated Very Good
29% users rated Excellent
Life-Saver Customer Service!
I can't thank Opodo enough for their incredibly helpful and responsive customer service. When I called in with an issue, the associate went above and beyond to provide me with all the necessary information and guidance, ultimately resolving my problem in a most satisfactory manner. It's rare to come across such dedication and commitment to customer satisfaction, and I'm truly grateful for the exceptional support I received. Opodo has definitely won me over as a customer for life!Unforgettable Customer Service Experience at Opodo.fr!
Let me share my recent experience with Opodo.fr that truly exceeded all my expectations! The moment I reached out to their customer service, I was greeted by a remarkably friendly and skilled sales representative. His personalized approach and deep understanding of my needs instantly won me over. Not only did he go above and beyond to address my queries, but he also took the time to highlight the numerous benefits of keeping my Prime abonement. The comprehensive list of advantages he shared was so persuasive that I couldn't resist renewing it. I am highly impressed by the exceptional service provided by Opodo.fr and their dedicated staff. Kudos to the incredible sales team for their professionalism and genuine care towards their customers. I wholeheartedly recommend Opodo.fr to anyone seeking a travel partner that truly values its clients!Unveiling the Real Journey of Booking a Flight with Opodo.fr
As I embarked on the flight booking process with Opodo.fr, I was greeted with a sense of urgency through incessant popup messages warning me of diminishing availability. While this tactic may work for some, I found it to be slightly off-putting, as it created pressure rather than a sense of ease during the booking. Navigating through the booking experience, I encountered numerous offers for additional assurances that seemed unnecessary to me. It felt like I had to wade through a sea of upsells before reaching the actual booking and final price. Additionally, I discovered that the enticingly low airfares advertised were exclusive to prime members, requiring an additional membership fee of approximately 85 EUR. It's crucial to be aware of this caveat to avoid any surprises with the final pricing. In an unexpected turn of events, the initial flight cost quoted to me at around 230 EUR suddenly inflated by approximately 60 EUR when I proceeded to the booking stage. While this could have been a one-time occurrence, it left me questioning the transparency of the pricing structure. Opting for a trial membership of Opodo Prime, I decided to cancel it within the 30-day testing period. To my relief, the cancellation process was smooth and hassle-free, requiring a simple call to the prime hotline. Reflecting on my overall experience, I find it to be a mixed bag of impressions. While Opodo.fr offers the possibility of securing budget-friendly fares, it comes with its fair share of nuances and complexities that each traveler must weigh based on their individual preferences and priorities. Ultimately, the journey of booking a flight with Opodo.fr unveiled a world of opportunities intertwined with subtle intricacies that one must navigate with cautious optimism.Unmatched Dedication and Speedy Solutions: A Heartfelt Appreciation for Outstanding Support on opodo.fr
When I encountered a perplexing issue on opodo.fr, little did I know that it would lead to an exceptional customer service experience. The specialist who guided me through the solution exhibited unparalleled dedication, swiftly resolving the problem with ease. The promptness and efficiency displayed were truly remarkable, setting a new standard in customer support. Never before have I witnessed such unwavering commitment and attention to detail from a support team. The seamless assistance provided not only resolved my immediate concern but also left a lasting impression of the exceptional care and professionalism exhibited throughout the interaction. My gratitude knows no bounds for the outstanding support received on opodo.fr. Thank you immensely for your prompt assistance and unwavering attention to ensuring a seamless customer experience. This experience has undeniably reaffirmed my loyalty as a customer, and I look forward to continued interactions with such a remarkable team.Forever Grateful: Osman Went Above And Beyond!
Reflecting on my experience with Opodo.fr, I am compelled to showcase the exceptional service provided by Osman. Amidst the chaos of wanting to cancel my subscription within the trial period, Osman's demeanor stood out - patient, polite, and exceedingly helpful. Not only did he assist me with the cancellation, but he also went the extra mile by offering me a reduced subscription rate of 20 euros, down from the original 75 euros. Osman's willingness to listen, understand, and provide a viable solution not only saved me money but also showcased the true spirit of customer service. This experience highlighted the importance of seeking assistance and the value of a dedicated customer representative like Osman. I am forever grateful for Osman's exceptional support and Opodo.fr's commitment to customer satisfaction. Thank you for making every interaction a positive and memorable one.A Testimonial of Resilience and Patience with Opodo.fr
Embarking on my recent travel journey with Opodo.fr, I encountered a bump in the road that put my plans in jeopardy. Booking my flights merely 24 hours beforehand, I found myself in a nerve-wracking situation when the confirmation for my second flight remained in a state of 'processing'. Despite the initial stress and uncertainty creeping in, the customer service representative I reached out to exuded professionalism and empathy, easing my worries about the impending trip. With their calming reassurances ringing in my ears, I decided to trust the process and board the first flight as scheduled. However, as fate would have it, I had to navigate the unexpected challenge of booking the second flight last minute, causing me to dip into my reserves of patience and adaptability. Though this unforeseen twist led to additional expenses beyond the original budget, I chose to view it as an opportunity for personal growth and a test of my resilience in the face of adversity. Through this rollercoaster of emotions and logistical hurdles, Opodo.fr stood as a pillar of support, guiding me through the turbulence with their responsive customer service and dedication to solving my dilemma swiftly. While my journey may have been unconventional and filled with unexpected turns, I emerged from the experience with a renewed sense of inner strength and a deeper appreciation for the silver linings that shine through challenges. In hindsight, this encounter with Opodo.fr not only tested my patience but also highlighted the importance of flexibility and positivity in navigating the unpredictable nature of travel. It is in moments of uncertainty that we discover our true capacity to overcome obstacles and emerge stronger on the other side. Thank you, Opodo.fr, for being a part of my journey and teaching me valuable lessons along the way.From Confusion to Clarity: A Seamless Customer Service Experience
Embracing the uncertainties that often accompany online subscriptions, I found myself dialing the prime line at opodo.fr for assistance. To my delight, Mohammed became my guiding light in a sea of confusion. His friendly demeanor and unwavering patience transformed what could have been a stressful ordeal into a seamless experience. With each question answered and every concern alleviated, I felt truly heard and supported. In a world where customer service can often feel like a transaction, Mohammed's genuine help and willingness to go the extra mile stood out like a beacon of exceptional service. His professionalism and expertise not only resolved my query but also reinstated my faith in the power of personalized assistance. Opodo.fr, you have truly set the bar high with such dedicated individuals like Mohammed on your team. Thank you for turning a moment of doubt into one of trust and satisfaction.Turning to Opodo.fr was a Game Changer for Me!
I cannot express enough how grateful I am for stumbling upon Opodo.fr! Hasan, one of their stellar team members, went above and beyond to provide me with expert advice and guidance. Not only did he present me with the best possible options, but his polite demeanor and patience made the entire process a breeze. Deciding to opt for Opodo Prime subscription was truly a game-changer for me. The exclusive benefits and savings it offers have made my travel experiences smoother and more affordable. I am so thrilled with the service and value that Opodo.fr provides that I have already begun recommending it to all my friends and family. If you want a stress-free and rewarding travel booking experience, look no further than Opodo.fr. Trust me; you won't be disappointed!Unforgettable Experience with Opodo: A Customer’s Journey to Exceptional Service and Generosity
Embarking on my travel planning with Opodo, I encountered an unexpected twist that left me pleasantly surprised and deeply grateful. While reviewing my account, I discovered that I had unknowingly subscribed to Opodo Prime without utilizing its benefits. Feeling hesitant, I reached out to their customer support, hoping for clarity and understanding. To my amazement, the support representative not only addressed my concerns promptly but also went above and beyond to refund my last payment for Opodo Prime. This gesture of generosity truly touched my heart as it showcased Opodo's commitment to customer satisfaction and their willingness to exceed expectations. Moreover, the kindness and professionalism displayed by the support agent left a lasting impression on me. Their genuine care and helpful attitude made the entire experience seamless and reassuring, turning a potentially worrisome situation into a moment of appreciation and trust. Opodo's dedication to providing exceptional service and their willingness to prioritize customer satisfaction shines through in every interaction. Thanks to their outstanding support, I not only received the assistance I needed but also felt valued and respected as a customer. In a world where personalized service is often rare, Opodo stands out as a shining example of how genuine care and empathy can transform a simple transaction into a memorable and meaningful connection. I am truly grateful for the exceptional support I received and look forward to continuing my travel journey with Opodo, knowing that I am in good hands.Transformed by Transparency: A Genuine Experience with Opodo.fr
My journey with Opodo.fr had a rocky start - feeling slightly hoodwinked into an unexpected Opodo Prime membership left me with a sense of unease. I found myself unknowingly agreeing to something I hadn't intended to, only to be hit with unexpected charges shortly after. However, amidst the confusion, a ray of light shone through the clouds of uncertainty. Upon contacting the Opodo Prime office, I was met with a remarkable individual who embodied the true essence of customer service. Their courteous demeanor and prompt assistance helped me navigate the process of cancelling the membership with ease. They not only addressed my concerns but also took the time to explain the steps involved, providing clarity and reassurance in a moment of chaos. While the initial experience may have left a bitter aftertaste, the genuine care and professionalism exhibited by the Opodo Prime team member transformed my perception entirely. Transparency and empathy prevailed, turning what could have been a negative encounter into a valuable lesson in customer-centricity. Opodo.fr, through this memorable interaction, has exemplified the power of authentic customer service and the impact it can have on individual experiences. I emerged from this encounter not only relieved but also inspired by the dedication to customer satisfaction demonstrated by the Opodo team. In a world where honesty and transparency can sometimes be overlooked, this experience serves as a beacon of integrity and genuine care in the realm of travel booking.Mohammed was really helpful and did…
My review for opodo.fr Mohammed was really helpful and did everything to resolve the issue. An absolute diamond you have there and I would actually rather have him on my team. Thank youEfficient Assistance and Thoughtful Support
Sharing my genuine experience with Opodo.fr, I must highlight the exceptional professionalism and warmth I encountered from their team. The friendly women assisting me went above and beyond to help me secure a more cost-effective flight, demonstrating a genuine commitment to customer satisfaction. Furthermore, when I encountered trouble with my primary credit card during the booking process, the team swiftly and efficiently aided me in using a secondary card, ensuring a smooth and hassle-free transaction. Their proactive approach and quick problem-solving skills truly set them apart in providing top-notch customer service. I highly recommend Opodo.fr for not just their competitive prices but also for their exceptional customer care that goes the extra mile to address any concerns and ensure a stress-free booking experience. Kudos to the team for their professional service!Unforgettable Service Experience with Mustafa at Opodo.fr!
I cannot express enough gratitude for the exceptional assistance provided by Mustafa at Opodo.fr. His professionalism and dedication truly stood out as he went above and beyond to help resolve my issue promptly. Not only did he address my concerns effectively, but he also took the time to explain the benefits of Opodo Prime, making me feel valued as a customer. I was immensely impressed by Mustafa's knowledge, patience, and willingness to assist me throughout the entire process. His exemplary customer service skills have set a benchmark for excellence, showcasing Opodo.fr's commitment to customer satisfaction. I highly recommend Opodo.fr to anyone seeking top-notch service and support, thanks to Mustafa's outstanding assistance. It's rare to come across such dedicated professionals who genuinely care about their customers' needs. Kudos to Mustafa and the entire team at Opodo.fr for providing an unforgettable service experience!Standing Strong Against Unfair Practices: My Experience with eDreams/Opodo
Venturing into the world of online travel booking, I recently found myself caught in a whirlwind of frustration and deceit while dealing with opodo.fr. Opting for their Flex insurance, I believed I had secured peace of mind for my upcoming trip, flight ID 14665889635. Little did I know, this decision would lead me down a path of disappointment and helplessness. As the clock ticked towards my Sunday flight, a mere sense of panic replaced the excitement I had initially felt. Attempting to postpone my journey, I found myself hitting a brick wall as the app continuously failed to access the necessary page. Thursday turned into a day of relentless efforts, with the chat bot offering no resolution and human support seemingly non-existent. Three different phone numbers provided no relief, only leading to automated responses claiming I had surpassed the 24-hour pre-flight deadline. The vicious cycle spiraled further as I was instructed to contact the airline, TUI, who outright refused to accommodate any changes. A feeling of helplessness enveloped me as I realized I had fallen victim to eDreams/Opodo's cunning delay tactics. Their deliberate delay in responses seemed calculated, rendering my once-valuable Flex insurance void and leaving me with a loss of £263.57. This experience shed light on the darker side of the travel industry, showcasing illegal practices that prey on unsuspecting customers. eDreams/Opodo's manipulative strategies not only cost me financially but also robbed me of the trust I had placed in their services. In a world where transparency and integrity should reign supreme, my journey with eDreams/Opodo serves as a cautionary tale. Despite the roadblocks and challenges faced, I stand resilient, determined to raise awareness and hold companies like these accountable for their actions. Let my story be a testament to the power of consumer awareness and the importance of standing firm against unjust practices.Wonderful customer support
My evaluate for opodo.fr I had a problem with the membership program, principally due to my very own lack of information, however as I used to be a member of Opodo Prime I had an opportunity to name a free line for customer support. To this point, that is essentially the most constructive and welcoming expertise I've had up to now. Ultimately I had a pleasant chat with an agent and my situation acquired resolved seamlessly and with confirmations despatched to my electronic mail in the course of the name. It is the skilled and customized service which can be the true gamechangers and you do not really feel like a quantity on a listing of members whenever you contact themNo Results Found
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{{{reviewBody}}}Introduction
Opodo.fr is a leading online travel agency that offers a wide range of travel-related services to customers in France. With a vast selection of flights, hotels, car rentals, and vacation packages, Opodo.fr aims to provide a seamless and convenient booking experience for its users. In this editorial review, we will explore the various aspects of Opodo.fr, including its pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.
Pros and Cons
- Pros:
- Extensive selection of flights, hotels, and vacation packages
- User-friendly website with intuitive navigation
- Competitive prices and regular promotions
- Convenient search filters for personalized results
- Multiple payment options for flexibility
- Cons:
- Occasional discrepancies in pricing and availability
- Customer service response time can vary
- Limited options for returns and exchanges
User Experience
Opodo.fr provides a user-friendly experience with its well-designed website and intuitive navigation. The search process is straightforward, allowing users to easily find and compare flights, hotels, and other travel-related services. The website also offers useful filters to refine search results based on preferences, ensuring a personalized experience for every user. Additionally, Opodo.fr offers a mobile app for on-the-go bookings, further enhancing the user experience.
Pricing and Value for Money
Opodo.fr offers competitive prices on flights, hotels, and vacation packages. The website regularly features special deals and promotions, allowing users to find great value for their money. While occasional discrepancies in pricing and availability have been reported, Opodo.fr strives to promptly resolve such issues and provide alternatives to customers for a smooth booking experience.
Customer Service
Opodo.fr's customer service is available through email and phone, offering assistance to customers with their bookings and queries. While response times can vary, the customer service team is generally helpful and strives to address customer concerns promptly. Opodo.fr also provides an extensive FAQ section and online help center, which can guide users through common issues and questions.
Product Quality and Selection
Opodo.fr partners with reputable airlines, hotels, and other travel service providers, ensuring a high standard of product quality for its customers. With a vast selection of flights, hotels, car rentals, and vacation packages, Opodo.fr caters to diverse travel preferences and budgets, providing options for every type of traveler.
Website Usability
The Opodo.fr website is well-designed and user-friendly, with a clean layout and intuitive navigation. The search and booking process is straightforward, guiding users through each step with clear instructions. The website loads quickly, ensuring a seamless browsing experience, and the inclusion of various filters allows users to narrow down their search results efficiently.
Returns and Exchanges
Opodo.fr's returns and exchanges policy is subject to the terms and conditions of its partner airlines, hotels, and car rental companies. While there are limitations on cancellations and modifications depending on the specific booking, Opodo.fr aims to assist customers in such cases and facilitates communication between the customer and the service provider to find a suitable solution.
Promotions and Discounts
Opodo.fr regularly offers promotions and discounts on flights, hotels, and vacation packages. These promotions can be found on the website's dedicated deals section or through email newsletters. By keeping an eye on these promotions, users can take advantage of discounted prices and save money on their travel bookings.
Reputation
Opodo.fr has established a solid reputation as a reputable online travel agency in France. With a large customer base and positive feedback from satisfied users, Opodo.fr has gained the trust of many travelers. The company maintains transparency in its dealings, promptly resolves customer issues, and strives to provide a reliable booking platform.
Payment Options
Opodo.fr offers multiple payment options to cater to different user preferences. Customers can pay for their bookings using major credit cards, debit cards, or through secure online payment gateways. This flexibility ensures that users can complete their transactions conveniently and with peace of mind.
Loyalty Programs
Opodo.fr does not have a dedicated loyalty program. However, customers can benefit from the promotions and discounts offered by the website, in addition to earning loyalty points or rewards through their chosen airlines or hotel chains. By partnering with renowned service providers, Opodo.fr indirectly contributes to loyalty programs offered by its partners.
Customer Reviews
Opodo.fr has received a mix of customer reviews online. While many customers have praised the website for its extensive selection, competitive prices, and user-friendly experience, some have reported issues related to pricing discrepancies, availability, and customer service. Opodo.fr actively monitors and addresses customer reviews to ensure continuous improvement in its services.
Community Involvement
Opodo.fr actively participates in various community and charitable initiatives. The company supports environmental sustainability efforts within the travel industry, promotes responsible tourism practices, and collaborates with local organizations to give back to the communities it serves. Opodo.fr's involvement in community initiatives showcases its commitment to social responsibility.
Shipping and Costs
Opodo.fr primarily deals with digital travel services such as flight bookings and hotel reservations. Therefore, there are no physical shipping requirements involved. The costs associated with bookings on Opodo.fr are transparently displayed during the booking process, ensuring customers are aware of the total costs, including taxes and any additional fees.
In conclusion, Opodo.fr is a reliable and convenient platform for booking flights, hotels, and vacation packages. With its extensive selection, competitive prices, user-friendly website, and commitment to customer service, Opodo.fr aims to provide a seamless and satisfying travel booking experience for its users. While occasional issues may arise, Opodo.fr strives to address customer concerns promptly and maintain its reputation as a trustworthy online travel agency.