Users Voice for Optum

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
Pie Chart Review Representation for Optum
Optum Overall rating
Customer Support
User Interface

Rate Optum Coupons Store

Customer Support
Click to Rate
Click to Rate
Click to Rate
User Interface
Click to Rate
Click to Rate

Review article published on: 08 Feb 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 5 4.1 1.5 3.4 3
Feb 2023 5 5 5 5 5 5
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

Detailed Optum Review by


Optum is a healthcare services and innovation company that is part of the larger UnitedHealth Group. It provides a range of products and services, including health management solutions, pharmacy benefit management, healthcare analytics, and technology-enabled services.

Pros and Cons

Pros: Optum offers a comprehensive suite of healthcare services and products, including innovative solutions that can help improve health outcomes and reduce costs. The company has a strong reputation and is backed by UnitedHealth Group, one of the largest healthcare companies in the United States. Cons: Optum's range of services may be overwhelming for some users, and pricing may not always be transparent.

User Experience has a modern and easy-to-use interface that allows users to easily navigate through the site and find the information they need. The site is well organized and provides clear information about the company's products and services.

Pricing and Value for Money

Pricing for Optum's products and services can vary depending on the specific solution and user needs. However, the company offers competitive pricing and a range of options to suit different budgets.


Other healthcare providers and companies that offer similar products and services include Cigna, Aetna, and Health Care Service Corporation.

Customer Service

Optum provides customer service and support through a range of channels, including phone, email, and live chat. The company also offers extensive online resources and a knowledge base to help users find the information they need.

Product Quality and Selection

Optum offers a range of high-quality products and services that have been developed with the latest technology and healthcare knowledge. Some of the company's top solutions include population health management, health risk assessments, and pharmacy benefit management.

Website Usability is well-designed and easy to use. The site is optimized for both desktop and mobile devices, and the company provides clear information and resources to help users find what they need.

Returns and Exchanges

Optum has a clear returns and refunds policy that allows users to return products or services that are defective or not as described.

Promotions and Discounts

Optum may offer promotions and discounts on select products and services from time to time. These specials are typically advertised on the company's website or through its email newsletter.


Optum has a strong reputation as a trusted provider of healthcare services and products. The company is part of UnitedHealth Group, which is one of the largest and most respected healthcare companies in the United States.

Payment Options

Optum accepts a range of payment options, including credit cards and bank transfers. The company also offers online billing and payment options for added convenience.

Loyalty Programs

Optum does not currently offer a loyalty program for its customers.

Customer Reviews

Customer reviews of Optum's products and services are generally positive, with many users noting the high quality of the company's solutions and the excellent customer support provided.

Community Involvement

Optum is committed to community involvement and works with a range of nonprofit organizations and community groups to support health and wellness initiatives.

Shipping and Costs

Shipping and handling costs for Optum products and services may vary depending on the specific solution and user needs. The company provides clear information about shipping and handling costs on its website.

Related Categories