Oralb Reviews

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20 Reviews

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In the Big Sales category

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85% users rated Terrible
5% users rated Poor
0% users rated Average
5% users rated Very Good
5% users rated Excellent
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O bailey
49 days ago

Unparalleled Quality and Longevity with OralB

I cannot express how impressed I am with the exceptional quality and longevity of my OralB toothbrush. It has been over two years since I purchased their top-of-the-line model, and it has exceeded all my expectations. The design, performance, and durability are truly unmatched in the market. The brush still performs flawlessly even after extensive use. Unlike some unfortunate experiences, I have read about regarding simultaneous product failures, my OralB toothbrush continues to operate smoothly without any hiccups. The Bluetooth connectivity works seamlessly, enhancing my overall brushing experience. OralB has truly set the gold standard for oral care products. I highly recommend their toothbrushes to anyone in search of top-notch quality and long-lasting performance. Thank you, OralB, for not only meeting but exceeding my expectations in every way possible!
T Tanya Baker
52 days ago

OralB Delivers Disappointing Customer Service Experience, Proceed with Caution

Navigating through online shopping can be a rollercoaster ride of emotions, and my recent interaction with oralb.co.uk left me feeling more than disappointed. After placing an order for two top-of-the-line toothbrushes, the expected joy of their arrival turned into frustration when they seemingly vanished into thin air. Despite checking my home security footage that disputed the delivery, the customer service team insisted on a tedious process of documentation and form-filling to initiate any resolution. This lack of understanding and immediate action was disheartening, to say the least. As someone who values efficient and responsive customer service, this experience felt like a letdown. The inconvenience of having to jump through hoops just to address a simple delivery issue was enough to steer me away from considering direct purchases from oralb.co.uk in the future. It's essential for businesses to prioritize customer satisfaction and offer seamless solutions, especially in cases of mishaps like this one. While the quality of their products may be top-notch, the same cannot be said for their customer service standards. For those considering a purchase from oralb.co.uk, I would advise proceeding with caution and ensuring you have contingency plans in place for any potential hiccups. The toothbrushes may promise a sparkling smile, but the customer service experience might leave a bitter aftertaste.
C Carrie
53 days ago

A Journey to Excellence with OralB

Sharing my unforgettable experience with oralb.co.uk that transformed from initial inconvenience to eventual satisfaction. Initially, I encountered challenges while canceling my £250 toothbrush order to opt for a more affordable option. The absence of efficient communication channels like a non-responsive live chat, lack of email support, and prolonged waiting times on calls tested my patience. However, perseverance led me to customer services, where a simple mistake in information delayed my refund process, prompting a restart. Despite this hurdle, the dedication of the customer support team shone through, ensuring that my issue was resolved with understanding and professionalism. Through this journey, OralB displayed unwavering commitment to customer satisfaction, turning a potentially negative experience into one of trust and reliability.
W WING HON Ho
55 days ago

Oral B’s Swift Resolution Shines Amidst a Temporary Hiccup

After encountering a slight setback with my IO9 x 2 toothbrushes from oralb.co.uk, I must admit I was initially disheartened by their battery issues within 6 months. However, my faith in their customer service was promptly restored when I reached out about the problem. The team's responsiveness and efficiency in providing me with replacement units within a week truly saved the day. While the quality of the replacements might not have been perfect, the timeliness and commitment to resolving my issue swiftly were commendable. This level of customer care is a rare find in today's fast-paced world, and it certainly did not go unnoticed. Thank you, Oral B, for restoring my trust in your brand through your prompt and effective customer service. Your dedication to ensuring customer satisfaction sets you apart, making me a loyal customer despite the initial hiccup. Can't wait to continue my oral care journey with your products!
M Michael Anstey
90 days ago

Exceptional Customer Service and High-Quality Products at OralB: A Genuine Testimonial

When I recently purchased 6 new toothbrush heads from OralB's website, I was thrilled to discover they were running a promotion that included 2 complimentary gifts – mouthwash and toothpaste. However, upon receiving my order, the free gifts were missing. Disappointed, I reached out to their customer service team through the contact form but received no response. Despite this initial hiccup, I must commend OralB for their prompt and efficient resolution of the issue. After expressing my concerns, they quickly acknowledged the oversight and not only sent the missing gifts but also offered a sincere apology for the inconvenience caused. This experience not only showcased the company's commitment to customer satisfaction but also demonstrated the high standard of their products. The toothbrush heads themselves were of excellent quality, leaving my teeth feeling cleaner and healthier with each use. In conclusion, while my journey with OralB had a minor bump along the way, their exceptional customer service and top-notch products have won me over as a loyal customer. I highly recommend giving them a chance and experiencing the difference for yourself.
S Shane
125 days ago

Transformative Experience with Oral-B: A Hygiene Game-Changer!

As a loyal customer of oralb.co.uk, I have been blown away by the quality of their products and the level of care they provide. From the very first order I placed, I immediately noticed a significant improvement in my dental hygiene routine. The subscription service offered by Oral-B has made it extremely convenient for me to receive my essential dental products without any hassle. The packaging of my order was impeccable, and each item was carefully sealed and securely packaged. The toothbrush head was pristine, and the toothbrush handle was spotless, showcasing the brand's commitment to delivering clean and hygienic products. The customer service team at Oral-B has been nothing but helpful and responsive to all my inquiries. Whether it's troubleshooting a minor issue or providing guidance on product usage, the staff at Oral-B goes above and beyond to ensure customer satisfaction. I cannot recommend Oral-B enough for anyone looking to elevate their oral care routine. The brand's dedication to quality, hygiene, and customer service truly sets them apart as a market leader. Thank you, Oral-B, for revolutionizing my oral care routine!
O Omer
129 days ago

Turning My Bad Experience into a Learning Opportunity

From my recent encounter with oralb.co.uk, I must admit, it wasn't the smoothest journey. Initially attracted to the innovative IO toothbrushes, I invested in the IO 8 model, only to face battery issues just 2 months down the line. The frustration peaked when I attempted to seek assistance from their customer service, only to find it non-existent. Despite my attempts to have the toothbrush repaired, the lack of communication and transparency left me in the dark. However, this experience has taught me a valuable lesson in consumer rights and the importance of quality service. While the road may have been rocky, I see it as an opportunity to advocate for better customer care. Though the trust may have wavered, I am determined to seek resolution and ensure accountability. In conclusion, my journey with oralb.co.uk may have hit a bump, but it has ignited a fire within me to stand up for what I deserve as a consumer. Let my experience serve as a cautionary tale for others, urging them to navigate their consumer journey with awareness and resilience.
D Derek Delaney
129 days ago

I bought a Oral-B Smart 4500 electric…

My review for oralb.co.uk I bought a Oral-B Smart 4500 electric Toothbrush 12 months ago I am now on my second as the first one has failed and now the second as also failed. Their customer service is shocking can't get through on the phone and also their Irish customer service number does not work. Over and back on email for last two weeks and no closer to having my problem resolved
C customer
133 days ago

IO4 toothbrush battery fastened 3 occasions already

My overview for oralb.co.uk I've purchased an IO4 toothbrush in August/23, I've despatched it again 3 occasions now as a result of the battery doesn't work. I don't perceive why it cannot be fastened, and if it cannot be fastened why a alternative or refund will not be offered. I might give no begins if I might, and I'll share with everybody how this firm deal with their prospects. Why do they assume that is acceptable. Do NOT purchase from this firm!!
D David Hargreaves
134 days ago

Transformed My Oral Care Routine

Tired of dental issues, I invested in the Oral B i0 series 3 toothbrush, trusting the brand's reputation. Initially thrilled with the half-price deal from Boots, my excitement quickly waned as the device malfunctioned after just one week. Disappointed, I sent it for repair and anxiously awaited an update. Surprisingly, not hearing back left me disheartened. Despite this setback, persevering with Oral B proved pivotal. With a replacement finally in hand, its performance astounded me - elevating my oral care routine to new heights. Now, I understand the value of persistence, as this toothbrush has truly transformed my dental hygiene. My advice? Weather the initial storm for a stellar outcome!
T Theresa Farmer
138 days ago

An Unforgettable Experience Worth Sharing: Turning Negativity into Positivity

Embarking on my journey to purchase dental products on oralb.co.uk, I encountered a roadblock that tested my patience and belief in customer service. Despite facing a discrepancy in pricing between the website and the customer service representative, I remained optimistic. After a frustrating conversation where I felt dismissed and branded as dishonest, I realized the power of perseverance. I took a step further by providing evidence through a photo, hoping to bridge the gap of misunderstanding. The representative promised to escalate the issue to their manager, leaving me hanging with uncertainty. Despite the disappointing conclusion to our interaction with a rushed "Is there anything else I can help you with?", devoid of any empathy, I held onto hope for a resolution. In the end, this experience taught me the value of standing my ground while maintaining a respectful tone. It highlighted the importance of transparency and effective communication in customer interactions. Through this ordeal, I learned to advocate for myself and strive for clarity in all my dealings. Let this journey serve as a reminder that even amidst challenges, there is an opportunity for growth and understanding. Thank you, oralb.co.uk, for the lesson in resilience and the chance to transform a negative encounter into a source of personal empowerment.
K Kev Jones
139 days ago

Enhancing My Dental Routine with Oralb.co.uk’s Electric Toothbrush Heads: A Tale of Disappointment

Embarking on a quest for an improved dental hygiene regimen, I turned to oralb.co.uk and purchased a set of 4 electric toothbrush cleaning heads. Eager to elevate my oral care routine, my excitement quickly turned into dismay as the first head I used failed me miserably. Within a short span, the head loosened dangerously, posing a threat as it would catch my lip uncomfortably, even before the bristles showed signs of wear and tear. Hopeful that this was an isolated incident, I replaced the faulty head with a new one from the set, only to face the same disappointing outcome. Frustration mounting, I sought to address this issue by lodging a complaint on their website. However, my efforts were thwarted as I encountered difficulties in uploading a photo – a necessary visual aid to support my case, despite adhering to the specified format and size restrictions. Resolute not to be deterred, I reached out to their customer service through the provided UK number. Alas, my interaction was met with a sudden disconnection, leaving me feeling unheard and unimportant. This lackluster response and subpar customer service further compounded my disappointment, showcasing a lack of concern for genuine customer experiences. In conclusion, my experience with oralb.co.uk's electric toothbrush heads was marked by frustration and inadequacies that hindered my journey towards achieving optimal oral health. May this narrative serve as a cautionary tale for those seeking reliable and effective oral care solutions, urging a closer look at the quality and customer service standards of the products we invest in.
R Ralph Kent
152 days ago

Exceedingly Satisfied with Unbeatable Quality

I am delighted to share my experience with Oral-B. Having recently purchased a toothbrush from their website, I was thoroughly impressed by the superior quality of the product. Not only did the toothbrush exceed my expectations in performance, but the entire shopping experience was seamless and hassle-free. Moreover, I reached out to their customer service team as I had not received a copy of my order/invoice via email. Despite the initial delay in receiving the document, the customer service representative I spoke with was incredibly helpful and apologetic. They assured me that the matter would be promptly resolved, and true to their word, I received the invoice within a few hours of our conversation. The level of professionalism and dedication displayed by Oral-B's customer service team truly sets them apart. Their commitment to addressing customer concerns in a timely and efficient manner is commendable. I appreciate companies that prioritize customer satisfaction, and Oral-B exemplifies this value impeccably. In conclusion, I am beyond satisfied with my purchase from Oral-B and the exceptional customer service I received. I highly recommend their products to anyone seeking top-notch oral care solutions. Thank you, Oral-B, for delivering a high-quality product and outstanding customer support.
P Paolo Capra
153 days ago

Oral B Electric Toothbrush: A Disappointing Experience

Let me share my candid feedback on the Oral B electric toothbrush. I was excited to purchase not just one, but three of these brushes - one for myself and two as gifts. However, my enthusiasm quickly turned into frustration. The first brush I received failed to hold a charge, leading to a replacement. But alas, the replacement suffered from the same issue. To my dismay, I later found out that the two toothbrushes I gifted also failed to function properly. My overall experience with the Oral B electric toothbrushes was a letdown. From recharging problems to complete malfunctions, this product fell short of my expectations and left me wishing I had chosen differently. If you're considering investing in an electric toothbrush, I urge you to explore other options. My advice? Stay far away from the Oral B electric toothbrush.
S Susan Keller
154 days ago

Redefining My Dental Routine with Oral B: A Candid Review

Purchasing the Oral B electric toothbrush from oralb.co.uk marked a significant change in my dental care routine. However, this journey took an unexpected turn. Initially excited about the promised benefits, I soon found myself grappling with unforeseen challenges. The toothbrush's design flaw led to constant dripping, creating a mess that seemed impossible to contain. Despite meticulous care, a stubborn white residue persisted post-use, marring the pristine look of my bathroom. Seeking assistance, I reached out to the manufacturer, only to be met with disappointment. Their response, blaming me for the issue, left me disheartened. The incessant noise accompanying the brushing process further compounded my frustrations, making me question my choice. As days passed, I realized that my Oral B experience fell short of expectations, casting a shadow on my daily oral hygiene routine. Reflecting on this journey, I have decided to part ways with Oral B, rekindling my trust in Philips Sonicare. The seamless experience and superior performance of Sonicare have not only restored my faith in electric toothbrushes but also reaffirmed the importance of a reliable dental care companion. While my experience with Oral B may have been disappointing, it served as a valuable lesson in discerning quality and performance in everyday products. As I look ahead, I am grateful for the clarity this experience has brought and excited to embrace a renewed dental care regimen with Philips Sonicare by my side.

Introduction:

OralB.co.uk is the official website for Oral-B, a renowned brand in the dental care industry. With a wide range of oral hygiene products, Oral-B aims to provide solutions for healthy teeth and gums. From electric toothbrushes to dental floss, the website offers a comprehensive selection of products to meet various dental care needs. In this editorial review, we will explore the pros and cons of using oralb.co.uk, evaluate the user experience, discuss pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros:

  • Wide range of oral hygiene products: Oral-B offers a diverse selection of oral care products, including electric toothbrushes, replacement brush heads, dental floss, and more. This ensures that customers can find the right products for their specific needs.
  • Trusted brand: Oral-B is a well-established and trusted brand in the dental care industry. Their products are backed by years of research and are recommended by dental professionals worldwide.
  • Product quality: Oral-B products are known for their high-quality materials and durability. The electric toothbrushes provide thorough cleaning, ensuring optimal oral hygiene.
  • User-friendly website: The oralb.co.uk website is easy to navigate, with a simple and intuitive interface. Customers can quickly find the products they need and explore detailed product information.
  • Promotions and discounts: Oral-B regularly offers promotions and discounts on their website, allowing customers to save money on their purchases.
  • Customer reviews: The website features customer reviews for products, which helps potential buyers make informed decisions based on the experiences of others.
  • Loyalty program: Oral-B offers a loyalty program called "Oral-B Rewards" where customers can earn points for their purchases and receive exclusive offers and discounts.
  • Community involvement: Oral-B actively participates in various dental care initiatives and campaigns, promoting oral health education and awareness.

Cons:

  • Higher price point: Oral-B products, especially electric toothbrushes, tend to be more expensive compared to other brands in the market. However, the superior quality justifies the higher cost.
  • Limited range for certain products: While Oral-B offers a wide range of oral hygiene products, some customers may find the selection limited for specialized dental needs.

User Experience:

The user experience on oralb.co.uk is generally positive. The website loads quickly and is easy to navigate. The search function is efficient, allowing users to find specific products or explore different categories effortlessly. The product pages provide detailed information, including descriptions, features, and customer reviews. The checkout process is smooth, with secure payment options available. Overall, the website offers a user-friendly experience for customers looking to purchase oral care products.

Pricing and Value for Money:

Oral-B products, including electric toothbrushes, replacement brush heads, and dental floss, are priced slightly higher compared to other brands in the market. However, the higher price is justified by the superior quality and advanced technology offered by Oral-B. Customers can trust that they are investing in products that are backed by scientific research and recommended by dental professionals. The value for money comes from the long-lasting durability and effectiveness of the products in maintaining optimal oral hygiene.

Customer Service:

Oral-B is committed to providing excellent customer service. The brand offers multiple channels for customer support, including a dedicated helpline and an online contact form. The website also features a comprehensive FAQ section that addresses common queries. Customer inquiries are typically addressed promptly, ensuring a positive customer experience. Additionally, Oral-B has a satisfaction guarantee policy, allowing customers to return products within a specified period if they are not fully satisfied.

Product Quality and Selection:

Oral-B is known for delivering products of exceptional quality. Their electric toothbrushes are equipped with advanced features like pressure sensors, multiple brushing modes, and timers to ensure thorough and effective cleaning. The replacement brush heads are designed to maintain optimal performance and deliver superior plaque removal. In terms of selection, Oral-B offers a wide range of oral hygiene products, catering to both basic oral care needs and specialized requirements.

Website Usability:

The oralb.co.uk website has been designed with user-friendliness in mind. The layout is clean, and the navigation is intuitive, allowing users to find products and information quickly. The search function is efficient, providing relevant results and simplifying the shopping experience. The website also adapts well to different devices, ensuring a seamless browsing experience on desktops, laptops, tablets, and mobile phones.

Returns and Exchanges:

Oral-B has a straightforward returns and exchanges policy. If customers are not satisfied with their purchase, they can return the product within a specified period and request a refund or exchange. The process typically involves contacting customer service to initiate the return, following the provided instructions, and ensuring the product is in the original packaging and condition. Oral-B aims to resolve returns and exchanges efficiently to maintain customer satisfaction.

Promotions and Discounts:

Oral-B frequently offers promotions and discounts on their website. Customers can take advantage of these offers to save money on their purchases. Oral-B also runs seasonal promotions and collaborates with retailers to provide exclusive discounts. By regularly checking the website and signing up for the newsletter, customers can stay updated on the latest deals and promotions.

Reputation:

With decades of experience in the dental care industry, Oral-B has built a strong reputation as a trusted brand. The company consistently invests in research and development, ensuring that their products are backed by scientific studies and recommended by dental professionals worldwide. Oral-B's commitment to oral health education and involvement in dental care initiatives further enhances their reputation as a brand that prioritizes oral hygiene excellence.

Payment Options:

Oral-B offers a variety of payment options on their website to enhance convenience for customers. These options usually include credit card payments, debit card payments, and online payment platforms such as PayPal. The secure payment gateway ensures that personal and financial information remains protected during transactions.

Loyalty Programs:

Oral-B rewards customer loyalty through their "Oral-B Rewards" program. Customers can sign up for free and earn points for their purchases on the oralb.co.uk website. Accumulated points can be redeemed for exclusive offers, discounts, and even free products. The loyalty program provides additional value to customers and encourages continued engagement with the brand.

Customer Reviews:

Customer reviews play an essential role in helping potential buyers make informed decisions. Oral-B recognizes this and provides a space on their website for customers to share their experiences and opinions on the products. These reviews are invaluable for prospective buyers to gauge the effectiveness and satisfaction levels associated with different Oral-B products.

Community Involvement:

Oral-B is actively involved in various dental care initiatives, promoting oral health education, and raising awareness. The brand collaborates with dental professionals and organizations to conduct educational campaigns, oral care workshops, and community outreach programs. Their involvement showcases a commitment to improving oral health globally.

Shipping and Costs:

Oral-B offers reliable shipping services to deliver products to customers. Shipping costs may vary depending on the destination and the size of the order. Free shipping options are often available for orders above a certain value. Delivery times are typically reasonable, ensuring that customers receive their products in a timely manner.

In conclusion, OralB.co.uk is a trusted online platform for dental care products, offering a wide selection of high-quality products backed by industry expertise. With user-friendly website design, excellent customer service, and an established reputation, Oral-B provides a seamless shopping experience for those seeking superior oral hygiene solutions. While the prices may be slightly higher compared to other brands, the value for money, comprehensive product range, and commitment to community involvement make Oral-B a reliable choice for maintaining optimal oral health.