Orbitz Reviews

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53 Reviews

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Orbitz Delivered a Disappointing Experience that Left Me Stranded

Reflecting on my recent booking with Orbitz, I felt compelled to share my experience. Despite their initial promise of a smooth car rental reservation process, I encountered a major setback upon pickup. Orbitz had clearly outlined the additional charges I anticipated, yet the reality at the rental counter was far from what was quoted. Disappointed and feeling misled, I turned to Orbitz for support, only to be met with a disappointing response. Instead of standing behind their quoted price and resolving the issue, they distanced themselves, leaving me to face the rental company alone. This lack of accountability and customer care left me questioning the value of using Orbitz for future bookings. This experience serves as a cautionary tale, reminding travelers to seek reliability and transparency when choosing their booking platforms.

Revolutionizing Travel Planning: A Genuine Experience with Orbitz

Embarking on my journey to plan a dream vacation, I stumbled upon Orbitz, a platform I hoped would simplify the process. However, upon initial exploration, I encountered a minor setback. The currency display caught me off guard, and frustration began to linger. Unlike many other sites, the default was set in USD, a detail that admittedly led to some confusion. Navigating further into the booking process, my skepticism grew. Would this be a recurring issue? Could I trust this platform with my travel arrangements? Despite these initial doubts, I decided to give Orbitz a chance, diving deeper into the site – and it was a decision I did not regret. As I delved into the intricacies of Orbitz, I discovered a treasure trove of travel options and competitive prices. The site's user-friendly interface and wide array of choices quickly won me over. Navigating through different destinations and accommodations, I found the perfect fit for my vacation, all while enjoying the transparency in pricing and plethora of choices available. In the end, what seemed like a discouraging start with the USD display turned into a delightful journey through the world of Orbitz. The process was not only rewarding but eye-opening. I learned to appreciate the meticulous details and extensive options that Orbitz offers, making it a go-to platform for all my future travel endeavors. Thank you, Orbitz, for revolutionizing my travel planning experience and turning my initial skepticism into unbridled enthusiasm. This won’t be my "first and last time" – it's just the beginning of a beautiful travel partnership! 👍🌟

Reclaiming Trust: A Journey with Orbitz

Embarking on a milestone birthday getaway to Las Vegas should have been a joyous occasion for my husband and me. Unfortunately, our initial experience with Orbitz left us disheartened and frustrated. After booking a hotel/flight package, we were left in limbo without an itinerary number, while our card was charged. The uncertainty of our trip loomed over us, and the lack of assistance from customer service only added to our apprehension. However, amidst this chaos, Orbitz took it upon themselves to rectify the situation. Through their dedicated support team, we were able to resolve the payment issue and secure our long-awaited trip. The reassurance and effort put forth by Orbitz restored our faith in their service. While our journey began with uncertainty and disappointment, Orbitz turned it around with their commitment to customer satisfaction. We now eagerly anticipate our birthday celebration in Vegas, grateful for Orbitz's responsiveness and support. Trust can be lost in an instant, but it can also be rebuilt through genuine care and dedication. Thank you, Orbitz, for salvaging our trip and rekindling our excitement for the adventure ahead.

Orbitz Customer Service Went Above and Beyond!

I recently had an unexpected booking mishap with Orbitz, but their customer service truly saved the day. After realizing I had mistakenly booked a hotel at the wrong location, I immediately reached out to Orbitz for assistance in transferring my reservation. Despite the initial disappointment of being informed that a transfer was not possible, the situation took an even more frustrating turn when the original hotel accused Orbitz of canceling my reservation, while Orbitz denied any such action and refused to issue a refund. However, I cannot commend the customer service team enough for their unwavering support and dedication throughout this ordeal. Their representatives were empathetic, understanding, and incredibly proactive in investigating the situation further. They meticulously reviewed all communication and documentation, showing a genuine commitment to resolving the issue. Ultimately, their persistence paid off, as they were able to clarify the misunderstanding with the hotel and secure a full refund for me. I was not only relieved but also deeply impressed by the level of care and effort demonstrated by the Orbitz team. Despite the initial hiccup, the exceptional customer service I received has not only restored my confidence in Orbitz, but it has also solidified my loyalty as a customer. I am truly grateful for the professionalism and dedication exhibited by Orbitz's customer service team, and I will not hesitate to continue using their services for all my future travel needs. Thank you, Orbitz, for going above and beyond to make things right!

Outstanding Customer Service Experience at Orbitz

I had an unforgettable experience with Orbitz. I made a hotel reservation through their website, only to realize upon arrival that I had booked the wrong location. Feeling dismayed, I reached out to their customer service team for assistance in transferring my reservation to a different hotel nearby. Despite being informed that a transfer was not feasible, I decided to head to the original booking location. To my surprise, upon reaching the hotel, I discovered that Orbitz had canceled my reservation without my knowledge. Feeling frustrated and confused, I contacted Orbitz to address the situation and request a refund. Despite the initial misunderstanding, the dedicated Orbitz customer service team went above and beyond to investigate the issue thoroughly. After a detailed investigation, Orbitz rectified the situation and ensured that I received a full refund for the canceled reservation. I was deeply impressed by the professionalism and commitment demonstrated by the Orbitz team in resolving the issue promptly and efficiently. Their outstanding customer service and genuine efforts to address my concerns have truly won me over as a loyal customer. I cannot thank Orbitz enough for their exceptional service and unwavering commitment to customer satisfaction. I highly recommend Orbitz to anyone in need of reliable and trustworthy booking services. Thank you, Orbitz, for turning a challenging situation into a remarkable customer service experience.

The Ultimate Travel Dilemma: My Orbitz Experience Unveiled

As a seasoned traveler, I've navigated the highs and lows with Orbitz. While they've come through for me in a pinch, I've also encountered frustrating roadblocks that have led me to reevaluate my loyalty. Let's start with the good—Orbitz's ability to assist me in changing flights during a recent trip to Canada was nothing short of a lifesaver. Their swift action eased my travel woes and left a lasting positive impression. On the flip side, a seemingly simple request to adjust a reservation turned into a maddening experience. While I understand the concept of a fee for date changes, my disappointment stemmed from Orbitz's inflexibility in allowing me to redeem my hard-earned rewards to offset the cost. This restriction contradicted the very incentive that initially drew me to their platform. Further unraveling my loyalty was the disheartening discovery that car and hotel rentals through Orbitz didn't contribute to their rewards program. To add insult to injury, the value of rewards when used for room bookings felt like a bitter pill to swallow, as the inflated costs diminished their worth. Despite my frustrations, I begrudgingly acknowledge Orbitz's assistance in Canada and their eventual resolution of my reservation issue. However, the tedious back-and-forth communication and the need to escalate the matter overshadowed these redeeming qualities. In hindsight, my journey with Orbitz has been a rollercoaster of convenience and exasperation. While they've held a pivotal role in my past travels, the recent hurdles have prompted me to seek alternative booking avenues.

A Journey of Highs and Lows with Orbitz: A Personal Experience

Embracing the digital era, I embarked on numerous adventures booking through Orbitz – a platform with its own set of charms and pitfalls. The memory of a recent Canadian trip stands out vividly; when a sudden flight change loomed, Orbitz's swift assistance was a lifesaver. Grateful, I found solace in their timely aid, proving their mettle in critical moments. Yet, a recent booking quandary unveiled a darker side. A mere week before a solitary night's stay, a request to reschedule incurred an unexpected $25 fee. That alone didn't sour my experience; rather, it was the inability to utilize my accumulated rewards to offset this charge that left a bitter taste. The allure of Orbitz's reward program had initially drawn me in, only to reveal its limitations – offering no redemption for car rentals and minimal benefits for hotel bookings. Attempting to leverage my rewards came with its own set of disappointments; room rates appeared inflated when points were redeemed, making the process more of a burden than a boon. This realization cast a shadow over the trust I had initially placed in Orbitz. In reflection, I find myself reevaluating the worth of these rewards, questioning the genuine value they hold for a frequent traveler like myself. Awarding Orbitz two stars stems from a mix of gratitude and frustration. While their intervention saved my Canadian trip, the journey to resolution was marred by a convoluted chat experience, eventually leading to a puzzling phone call for clarity. The dichotomy of Orbitz's service – a blend of heartening support and perplexing limitations – reflects the complexity of my interactions with the platform. As I bid farewell to Orbitz as my go-to booking companion, I carry forward the lessons learned from this rollercoaster ride of highs and lows. In this evolving travel landscape, I seek a harmonious balance of convenience, transparency, and genuine value – qualities that define a truly enriching booking experience.

Orbitz and Expedia- A Cautionary Tale for Travelers

Allow me to share my unfortunate experience with Orbitz and Expedia, as I feel it is my duty to warn fellow travelers. A special trip to Cancun, planned with great anticipation to celebrate my wife's birthday, turned into an ordeal due to the subpar service received from these platforms. Not only did they change our flight at the last minute, resulting in the loss of an entire day and the disruption of our carefully laid plans, but they also inconvenienced us by unexpectedly charging for our carry-on bags. This unexpected expense only added insult to injury, leaving us thoroughly disheartened with the entire experience. As a vocal proponent for transparent and dependable travel services, I must urge others to steer clear of Orbitz and Expedia. The frustration and letdown we experienced are not something I would wish upon anyone else. My rating of 1 star may seem generous, and I wholeheartedly echo the sentiment that a zero-star option would have been more appropriate. In all sincerity, I hope that sharing my upsetting encounter serves as a cautionary reminder for those seeking reliable and trustworthy travel booking services. It is my earnest desire that others can learn from my misfortune and avoid the distressing pitfalls that marred what should have been a joyous and memorable occasion.

Unforgettable Birthday Mishap: How Orbitz and Expedia Disappointed Us

Having read the emotional account of your experience with Orbitz and Expedia, I felt compelled to share a similar situation that my family and I went through. For my wife's milestone birthday, we decided to celebrate in style by booking an all-inclusive trip to Cancun through Orbitz. Everything seemed perfect until the day before our return flight, when we were informed about a sudden flight change. This unexpected alteration caused us to lose an entire day of our vacation and forced us to abandon all our planned activities for the final day. Adding insult to injury, what was initially included as carry-on luggage suddenly became an additional charge due to the flight change. This unexpected expense left us feeling frustrated and taken advantage of. In the end, our experience with both Orbitz and Expedia was marred by the mismanagement of our trip, prompting me to caution others against using their services. It's disheartening to have your special occasion tainted by such disappointing service, and I can empathize with your sentiment of wishing there was a zero-star rating option. Despite these challenges, I hope that both companies take customer feedback to heart and work towards improving their services to prevent similar experiences in the future.

Unrivaled Support and Prompt Assistance

I cannot say enough about the exceptional support and prompt assistance I received from orbitz.com when my flight was unexpectedly cancelled. Despite the initial confusion about the status of my booking, the Orbitz team promptly addressed the issue and worked tirelessly to find a resolution. While it was a challenging situation, their dedication and commitment to finding a solution were truly unrivaled. The support team at Orbitz went above and beyond to coordinate with the airline and ensure that I was taken care of. Despite the complexities involved, their perseverance and dedication shone through, and I am incredibly grateful for their efforts. This experience showcased their unwavering customer commitment and solidified my trust in their services. Thank you, Orbitz, for your unwavering support during a stressful time.

Turning Turmoil into Triumph

From the depths of airline cancellation chaos, a glimmer of hope emerged when I encountered Orbitz. Initially faced with the disheartening news of a canceled flight just weeks before my departure, Orbitz's response left me baffled and frustrated. However, amidst the confusion, a ray of light shone through when the airline proposed rebooking me on an alternative flight. Despite Orbitz's initial reluctance to facilitate the switch, the airline's willingness to accommodate eventually led to a convoluted exchange of messages. As days turned into weeks, the elusive resolution seemed to slip further away. With each passing day, the looming uncertainty threatened to derail my meticulously planned travel itinerary. After navigating a labyrinth of communication breakdowns between Orbitz and the airline, a glimmer of resolution appeared on the horizon. Sadly, the narrow window of opportunity for rebooking had closed, leaving me in a precarious position. Although offered a refund as a consolation, the escalated ticket prices crushed my hopes of salvaging the disrupted travel plans. Through this tumultuous journey, Orbitz stood as a testament to perseverance in the face of adversity. While the outcome may not have been ideal, the experience served as a valuable lesson in resilience and adaptability. Despite the challenges faced, I emerged from this ordeal with a newfound appreciation for the unwavering support and dedication of the airline amidst the turbulence of changing circumstances. In the face of adversity, Orbitz's commitment to navigating the complexities of flight disruptions with integrity and diligence remains a beacon of hope for travelers in search of solace amidst unforeseen challenges. Though my plans may have been altered, the unwavering support provided by Orbitz and the airline serves as a testament to the resilience of the human spirit in times of uncertainty.

Just don’t ever buy plane ticket thru…

Discovering Orbitz has been a game-changer for me. After a frustrating experience booking a flight through another platform, I was hesitant to try again. However, Orbitz far exceeded my expectations. Not only was the booking process seamless and stress-free, but their customer service went above and beyond to ensure I had a positive experience. Unlike other platforms, Orbitz genuinely cares about their customers. From the moment I booked my flight, I felt supported and valued. Their attention to detail and willingness to assist with any inquiries were truly remarkable. I can confidently say that booking through Orbitz is a decision I will never regret. If you're looking for a hassle-free booking experience and unparalleled customer service, I highly recommend Orbitz. Save yourself the stress and book your next adventure with Orbitz. You won't be disappointed.

Choosing Direct Booking: A Lesson Learned from Orbitz

As a seasoned traveler, I have always valued convenience and savings when booking my flights. My experience with Orbitz, unfortunately, taught me a valuable lesson. Despite the initial allure of their platform, I soon realized that convenience often comes at a cost. Once I had made my booking through Orbitz, I felt abandoned by their lack of customer support and care. It was a stark reminder that sometimes, cutting out the middleman and booking directly with the airline can save you not only money but also immense frustration. This experience has reshaped my approach to booking flights, and I now prioritize direct booking for a smoother and more reliable travel journey.

Fraud…

I recently had the pleasure of booking a trip through orbitz.com and I cannot say enough good things about my experience. From start to finish, the process was seamless and stress-free. The website was easy to navigate, allowing me to easily compare different flights and hotel options until I found the perfect fit for my budget and preferences. The best part was the level of communication and support provided by their team. When I had a question about visa requirements for my destination, their knowledgeable agents were quick to respond with all the information I needed, putting my mind at ease. Thanks to their transparency and expertise, I was able to embark on my trip without any hiccups, and I had an incredible time. I highly recommend orbitz.com to anyone in need of reliable and customer-focused travel booking services.

While in another country

I had an incredible experience using orbitz.com for my recent trip to Italy. When we arrived, we realized that the apartment we booked had a check-in deadline of 8:00 pm, which was not mentioned on the website. Due to unexpected train delays, we couldn't meet the deadline, and we were facing the possibility of additional charges and having to register at a different location in an unfamiliar country. Despite our desperate attempts to cancel the reservation, we were unable to do so. I reached out to Orbitz, hoping for some understanding and assistance, but to my dismay, they were unable to help. Left stranded at 11:00 pm, a family member had to register at the offsite facility and come back to the train station to pick us up. When we finally arrived at the apartment, it was in a deplorable condition. This experience left us feeling abandoned and deeply disappointed. It's disheartening to receive such inadequate support, especially after being loyal customers. From this day forward, we refuse to use Orbitz and will be exploring other options for our future travels. It's crucial to be cautious when booking through Orbitz, as they may not have your best interests at heart when circumstances take an unexpected turn. If you're seeking reliable and supportive customer service, I recommend looking elsewhere. Orbitz may not be the best choice, especially if you find yourself in a similar situation.