Introduction

Orbitz.com is one of the most popular travel booking websites that allows travelers to plan and book their trips, including flights, hotels, rental cars, cruises, and vacation packages. It was founded in 2001 and is now owned by Expedia Group, one of the largest online travel companies in the world.

Pros and Cons

Pros:
  • Easy to use and navigate website
  • Offers a wide range of travel options
  • Price guarantee and free cancellation on most bookings
  • Loyalty program and rewards for bookings
  • 24/7 customer support
Cons:
  • High fees on flight cancellations and changes
  • Not all hotels and airlines are listed on the site
  • Mobile app can be slow and buggy

User Experience

Orbitz.com offers a smooth and user-friendly experience for its users. It has a clean and modern interface that makes it easy to find and book travel options. The website's search engine is powerful and intuitive, allowing travelers to filter their search results based on their preferences, such as price, location, and hotel amenities. The travel itinerary feature is also helpful, as it allows users to keep track of their reservations and travel details in one place.

Pricing and Value for Money

Orbitz.com offers competitive pricing for its travel options, and it often has exclusive deals and promotions for its users. It also has a price guarantee, which ensures that users will get the lowest price possible for their bookings. However, some users may find that the fees for flight cancellations and changes are higher than other travel booking websites.

Alternatives

Some of the major alternatives to Orbitz.com include Expedia, Kayak, Priceline, and Travelocity. Each of these websites offers similar functionalities, such as flight and hotel bookings, but they may differ in their pricing and inventory.

Customer Service

Orbitz.com provides 24/7 customer service through its online chat, email, and phone support. It has a comprehensive Help Center that answers frequently asked questions and provides troubleshooting steps for common issues. The website also has a social media presence, where users can reach out for support.

Product Quality and Selection

Orbitz.com offers a wide range of travel options, including flights, hotels, rental cars, cruises, and vacation packages. It also partners with various airlines and hotels to provide users with exclusive deals and rewards. The product quality and selection are generally good, although not all hotels and airlines may be listed on the site.

Website Usability

Orbitz.com has a clean and modern website design that makes it easy to find and book travel options. The search engine is powerful and intuitive, and the travel itinerary feature is helpful for keeping track of reservations. However, some users may find the website to be slow or buggy, particularly when using the mobile app.

Returns and Exchanges

Orbitz.com allows users to cancel or change their booking, although fees may apply. Users can also qualify for free cancellation on certain bookings. Refunds can take up to seven business days to process.

Promotions and Discounts

Orbitz.com often has exclusive deals and promotions for its users, including discounts on flights and hotels, as well as rewards for booking. It also has a loyalty program, Orbitz Rewards, which allows users to earn rewards and redeem them for future bookings.

Reputation

Orbitz.com has a good reputation in the travel booking industry, with many users praising its easy-to-use interface and competitive pricing. However, some users have raised concerns about the high fees for flight cancellations and changes.

Payment Options

Orbitz.com accepts major credit cards, including Visa, Mastercard, American Express, and Discover, as well as PayPal.

Loyalty Programs

Orbitz.com has a loyalty program, Orbitz Rewards, that allows users to earn rewards for booking flights, hotels, and vacation packages. Rewards can be redeemed for future bookings, and users can also earn extra perks, such as free hotel upgrades.

Customer Reviews

Orbitz.com has generally positive customer reviews, with many users praising the website's ease of use and competitive pricing. Some users have raised concerns about the high fees for flight changes and cancellations.

Community Involvement

Orbitz.com does not have a strong presence in the community or engage in charitable initiatives.

Shipping and Costs

As an online travel booking website, Orbitz.com does not have shipping costs. However, users may incur fees for changes and cancellations, and it is important to carefully review the terms and conditions before making a booking.

Aisha Bachlani Senior News Reporter

Hi, I'm Aisha Bachlani, and I'm a news reporter with Askmeoffers. I've been working in this field for over nine years, and during that time, I've gained valuable experience and knowledge that I'm excited...

Orbitz Recent User Reviews

User Rating

👤

Reviewer Name: Joycelyn Spenser

Review Submission Date: 26-04-2019

Review Title: I know you just want all your money…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I know you just want all your money back, contact gene se n pilot org

👤

Reviewer Name: Chelsi Cornelius

Review Submission Date: 26-04-2019

Review Title: Worst company ever
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: If I could give less then one star I would. I booked a car with them that I had to cancel 5 minutes after making the reservation. I was told I would get a refund in ten days to “trust them” I NEVER received my refund. Then when I called back was told I never canceled it. Was hung up on 3 times. When I asked to speak to a supervisor I was told there were none available for 3 hours and still was not able to speak to a supervisor. The customer service is condescending and trash. Whatever you do DO NOT BOOK WITH THIS COMPANY.

👤

Reviewer Name: Parker Hahn

Review Submission Date: 26-04-2019

Review Title: Terrible customer service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Terrible customer service. They gave me incorrect information about trying to use my credit Delta gave me and said I had to fly out of the same original city I had booked my flight with in order to even use my credit. Called Delta back and they said that was completely incorrect, credit can be used on any future flights flying anywhere. So I took the $50 fee and just used my credit though delta.

👤

Reviewer Name: Chris Henderson

Review Submission Date: 26-04-2019

Review Title: DO NOT RENT A CAR FROM ORBITZ!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: DO NOT RENT A CAR FROM ORBITZ!! They now charge you $50 if you change or cancel a car reservation, REGARDLESS how early you make the cancellation. I rented a car in Denver, then had to change my plans ONE MONTH in advance. Yup, they charged me $50 for the cancellation. Was on the phone with "Customer Service" (yeah) a total of 9 calls. They tried to blame Dollar rental for the charge which was a lie. Would have been better off lighting the money on fire, at least I would have warmed my hands! DO NOT USE ORBITZ

👤

Reviewer Name: Sudhakar Yadala

Review Submission Date: 26-04-2019

Review Title: Very Poor customer service.
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I had booked a return ticket to India last year and after travel to India I had to cancel the return ticket. Once canceled I did not got any refund after repeated mails and calls. I had contacted the airline and they said that Orbitz has to generate cancelation receipt to get refund even after repeated mails the Orbitz did not respond. So I would say book if you are firm on your travel and dates.

👤

Reviewer Name: Elizabeth Pisarek

Review Submission Date: 26-04-2019

Review Title: Don’t Waste Your Time
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: For the love of all things good, NEVER book from them! Their booking process is ridiculous. The credit refund process is horrendous. Lastly, their customer service is straight up TRASH. Please do not WASTE your time.

👤

Reviewer Name: Lanie Jaffe

Review Submission Date: 26-04-2019

Review Title: Poor Experience with Customer Service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Upon calling the customer service team to modify a reservation, the representative I spoke with was not helpful at all. In fact, it seemed as if she was not interested in assisting me and could have easily advised me to contact the airlines directly. When I requested her help given the multiple plane changes and since we booked with Orbitz, she abruptly ended the call. This experience left me feeling frustrated and deceived. I have decided to never use Orbitz again due to this poor interaction with their customer service team.

👤

Reviewer Name: Isabelle Covas

Review Submission Date: 26-04-2019

Review Title: I purchased travel insurance
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I purchased travel insurance. My husband got hurt and I tried canceling the flight online, they canceled insurance and refunded the policy $19 but not the flight, they keeped flight money. I wont be using them again.

👤

Reviewer Name: Gail

Review Submission Date: 26-04-2019

Review Title: Rented a car on Orbitz in Canada to be…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Rented a car on Orbitz in Canada to be picked up at a Canadian airport. After pick up there was a discrepancy on quoted price and what was charged. After talking to rental company they referred me to oribiz who could not give me explanation and said I had to go back to car rental then in very very small print it states all prices quoted in us funds. Very misleading and shame on them. I learned a very expensive lesson don't us orbitz.

👤

Reviewer Name: John Lynch

Review Submission Date: 26-04-2019

Review Title: DO NOT BOOK USING ORBITZ
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I booked a flight, Orbitz changed my booking to a flight that is impossible to connect on, leave one airport at 4:30pm and connection is at 2:30pm!!! Over the course of 6 phone calls I have been on hold for almost 10 hours!!! DO NOT BOOK USING ORBITZ. #neverbookwithorbitz