Introduction
Orbitz.com is one of the most popular travel booking websites that allows travelers to plan and book their trips, including flights, hotels, rental cars, cruises, and vacation packages. It was founded in 2001 and is now owned by Expedia Group, one of the largest online travel companies in the world.
Pros and Cons
Pros:
- Easy to use and navigate website
- Offers a wide range of travel options
- Price guarantee and free cancellation on most bookings
- Loyalty program and rewards for bookings
- 24/7 customer support
Cons:
- High fees on flight cancellations and changes
- Not all hotels and airlines are listed on the site
- Mobile app can be slow and buggy
User Experience
Orbitz.com offers a smooth and user-friendly experience for its users. It has a clean and modern interface that makes it easy to find and book travel options. The website's search engine is powerful and intuitive, allowing travelers to filter their search results based on their preferences, such as price, location, and hotel amenities. The travel itinerary feature is also helpful, as it allows users to keep track of their reservations and travel details in one place.
Pricing and Value for Money
Orbitz.com offers competitive pricing for its travel options, and it often has exclusive deals and promotions for its users. It also has a price guarantee, which ensures that users will get the lowest price possible for their bookings. However, some users may find that the fees for flight cancellations and changes are higher than other travel booking websites.
Alternatives
Some of the major alternatives to Orbitz.com include Expedia, Kayak, Priceline, and Travelocity. Each of these websites offers similar functionalities, such as flight and hotel bookings, but they may differ in their pricing and inventory.
Customer Service
Orbitz.com provides 24/7 customer service through its online chat, email, and phone support. It has a comprehensive Help Center that answers frequently asked questions and provides troubleshooting steps for common issues. The website also has a social media presence, where users can reach out for support.
Product Quality and Selection
Orbitz.com offers a wide range of travel options, including flights, hotels, rental cars, cruises, and vacation packages. It also partners with various airlines and hotels to provide users with exclusive deals and rewards. The product quality and selection are generally good, although not all hotels and airlines may be listed on the site.
Website Usability
Orbitz.com has a clean and modern website design that makes it easy to find and book travel options. The search engine is powerful and intuitive, and the travel itinerary feature is helpful for keeping track of reservations. However, some users may find the website to be slow or buggy, particularly when using the mobile app.
Returns and Exchanges
Orbitz.com allows users to cancel or change their booking, although fees may apply. Users can also qualify for free cancellation on certain bookings. Refunds can take up to seven business days to process.
Promotions and Discounts
Orbitz.com often has exclusive deals and promotions for its users, including discounts on flights and hotels, as well as rewards for booking. It also has a loyalty program, Orbitz Rewards, which allows users to earn rewards and redeem them for future bookings.
Reputation
Orbitz.com has a good reputation in the travel booking industry, with many users praising its easy-to-use interface and competitive pricing. However, some users have raised concerns about the high fees for flight cancellations and changes.
Payment Options
Orbitz.com accepts major credit cards, including Visa, Mastercard, American Express, and Discover, as well as PayPal.
Loyalty Programs
Orbitz.com has a loyalty program, Orbitz Rewards, that allows users to earn rewards for booking flights, hotels, and vacation packages. Rewards can be redeemed for future bookings, and users can also earn extra perks, such as free hotel upgrades.
Customer Reviews
Orbitz.com has generally positive customer reviews, with many users praising the website's ease of use and competitive pricing. Some users have raised concerns about the high fees for flight changes and cancellations.
Community Involvement
Orbitz.com does not have a strong presence in the community or engage in charitable initiatives.
Shipping and Costs
As an online travel booking website, Orbitz.com does not have shipping costs. However, users may incur fees for changes and cancellations, and it is important to carefully review the terms and conditions before making a booking.
