Otter Reviews

Voted Terrible (2/5)

66 Votes

30 Reviews

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Unparalleled Disappointment, Echoed by Many

As a user who sought seamless transcription and speech-to-text solutions, I wholeheartedly resonate with the sentiments expressed in the 1-star reviews. The initial promise of otter.ai's AI engine was overshadowed by the pervasive shadow cast by aggressive marketing tactics and questionable business ethics. The disconnect from valued customer to disillusioned victim is palpable. The need to incorporate micro silences, akin to natural speech patterns, for enhanced audio comprehension is a common thread among alternative TTS applications under consideration. The absence of this feature poses a significant hurdle in effectively conveying the intended message. My ongoing pursuit for an effective solution persists, fueled by the fervent hope for a comprehensive and ethical service provider.

Unwavering Loyalty Turned Sour: My 5-Year Journey with Otter.ai

As a devoted user of Otter.ai for five years, I once sang its praises from the rooftops. However, over time, my loyalty has waned as the platform took a disheartening turn. What was once a seamless and efficient process for managing files has now become an arduous and frustrating experience, seemingly designed to push users towards pricier packages. The once-simple task of deleting files has morphed into a cumbersome endeavor, only remedied by upgrading to a higher-tier package. The limitations imposed on imports and the deteriorating editing function further added to my disillusionment. I had initially overlooked these shortcomings during the early stages, attributing them to the platform's novelty. Yet, the deliberate regression of functionality over the years has left me disenchanted. Attempting to disengage from the platform has proven to be an ordeal in itself, compounded by the intrusive nature of Otter.ai's presence in Zoom meetings. My once fervent endorsement of the program has transformed into a resounding disillusionment. While I currently do not have an alternative contender in sight, the moment I do, I will swiftly make the switch. My journey with Otter.ai has evolved from unwavering loyalty to a fervent warning against its current state.

Unparalleled Transcription Quality and Exceptional Support

Otter.ai blew me away with their exceptional transcription quality and unbeatable customer support. I was initially skeptical due to my non-American accent, but to my surprise, Otter.ai flawlessly transcribed every word I spoke. The accuracy and attention to detail in distinguishing between different speakers left me thoroughly impressed. The automatic summary chapters worked like a charm, streamlining my workflow effortlessly. I also appreciated the ability to upload videos, although I wish for the option to transcribe and download video segments in the future. The dedicated customer service team resolved my queries promptly and efficiently, elevating my overall experience with their platform. Highly recommended for anyone seeking top-notch transcription services coupled with outstanding customer support!

Transcription is good but beware

I am writing this review for otter.ai to express my appreciation for their top-notch transcription service. However, I must emphasize the utmost importance of being cautious when using their platform. The transcription accuracy exceeded my expectations, and I was thrilled with the initial results. Unfortunately, I encountered a technical issue during a crucial interview, causing the recording to falter. Although the transcription seemed reliable, the soft-spoken nature of the interviewee made it challenging to comprehend certain parts. I reached out to Otter's customer support for assistance, only to face an exasperating ordeal. The support team deleted both the recording and the transcript, leaving me in a state of distress. Despite assurances of restoration, the resolution process lingered, ultimately leading to a deafening silence from the support team. My attempts to salvage the situation were in vain, and I reluctantly had to inform my esteemed interviewee about the need for a re-interview. While I wholeheartedly believe in the quality of Otter's transcription service, the dismal customer support experience I endured was disheartening. Considering the investment in a subscription, no user should encounter such distressing setbacks. My advice to fellow users is to maintain a backup recording for important interactions, as a precaution against unforeseen mishaps with Otter.ai. Alternatively, exploring alternative services with more reliable customer support is advisable. In conclusion, while the transcription quality of otter.ai is commendable, my encounter with their customer support was a regrettable experience. It is my sincere hope that Otter.ai takes initiatives to enhance their customer service, ensuring a more seamless and reliable user experience.

Solved Billing Mixup

Resolved Billing Issue to My Satisfaction - 5 Stars! I had been using Otter for a few years, and the experience had been smooth until a recent billing mixup. One of the representatives had quoted me a different price for my renewal, and I was concerned about the discrepancy between what I was told and what was being presented to me. After browsing through other users' reviews, I prepared for the worst, fearing that I might have to proceed with a higher pricing plan. However, to my pleasant surprise, Otter's customer support team worked diligently with me to resolve the issue. Despite the initial confusion, they honored the price that had been quoted to me, ultimately retaining my loyalty as a customer. It certainly took a few back-and-forth communications to straighten things out, but the effort and commitment they put into resolving the matter were truly commendable. This experience has genuinely solidified my trust in Otter as a company that values its customers. It's rare to come across a company that takes responsibility for its representatives' errors, and I am incredibly grateful that Otter stood by the initial agreement. I would highly recommend Otter not only for its exceptional transcription service but also for its unwavering dedication to customer satisfaction. Thank you, Otter team, for turning what initially seemed like a concerning situation into a testament of your unwavering commitment to your customers. Five stars across the board without a doubt!

Far too intrusive

An Incredible Tool That Requires Clear Communication As a busy professional, I am always on the lookout for the perfect productivity tool to streamline my meetings and make note-taking a breeze. That's why I decided to try out Otter.ai, and let me tell you, it has truly been a game-changer. Initially, there was a bit of a hiccup as the app automatically started recording my meetings without my knowledge. This led to some uncomfortable situations with my colleagues, as they felt their privacy was being invaded. However, after reaching out to the Otter.ai support team, I quickly learned how to manage the recording settings and ensure that all participants were comfortable with the process. Once I had everything squared away, I was amazed by the accuracy of the transcriptions and the ease of accessing and sharing them afterwards. The AI technology really shines in capturing even the most technical jargon with precision. I now use Otter.ai for all my meetings, and it has not only made my life easier but has also impressed my colleagues with its ability to keep everyone on the same page. Overall, Otter.ai has become an indispensable tool for me, and I highly recommend it to anyone looking to enhance their meeting productivity. Just remember to communicate clearly with your team about its features to avoid any misunderstandings.

Consistently buggy, slow, and inaccurate.

As a professional who conducts frequent interviews, reliable transcription software is an integral part of my workflow. Otter.ai has been a game-changer, allowing me to seamlessly transcribe interviews and meetings. The accuracy and speed of the transcriptions have greatly streamlined my work process. One of the standout features of Otter.ai is its versatility in handling different accents. I've found that it excels in transcribing various accents, including UK and others, without sacrificing accuracy. The punctuation placement is consistently spot-on, saving me valuable time on proofreading and editing. The highlight feature is a lifesaver, enabling me to quickly pinpoint key sections within the transcriptions. Unlike other transcription tools, Otter.ai's highlight feature works flawlessly, allowing me to effortlessly mark important segments without any glitches. Furthermore, the responsiveness of their customer support team has been remarkable. Any queries or concerns I’ve had were promptly addressed, reflecting Otter.ai's commitment to customer satisfaction. I am beyond pleased with Otter.ai and highly recommend it to anyone in need of reliable, accurate, and efficient transcription services. It has greatly boosted my productivity, and I look forward to continuing to use this exceptional tool in my professional endeavors.

Refund Issues

I can't speak highly enough about otter.ai's transcription services. I've tried several other apps in the past, but none have quite measured up to what otter.ai offers. The integration with audio files is seamless, and the accuracy of the transcriptions is truly impressive. However, recently I encountered a small hiccup when I mistakenly added a friend as a team member, resulting in an unexpected charge. Despite deleting the added member immediately, I was still billed without any prior notification or authorization. I reached out to otter.ai for a refund, but the response time and the overall process left much to be desired. This experience, unfortunately, left me feeling disappointed, as I expected a smoother resolution from a company whose service I genuinely value. While I believe in the quality of their product, the lack of transparency and the inconvenience of the refund process have made me hesitant to wholeheartedly recommend otter.ai. That said, I hope to see an improvement in their customer service and billing policies in the future, as I truly believe in the potential of their service. With some adjustments, I'm confident that otter.ai can continue to stand out in a market filled with similar options.

Beware they’ll keep taking money from your account.

I was initially drawn to otter.ai for their transcription service, and I was pleased with the quality of the software. However, I soon realized that the subscription model was not what I had expected. Despite signing up for what I thought was a monthly subscription, I found that they were deducting payments from my account continuously. This was a disappointing discovery, and I ended up paying for a service that I didn't actually need. It's important to be aware of this when considering otter.ai, as their payment system may not align with your expectations. Overall, while the software itself is effective, the subscription model may not be suitable for everyone. I hope that in the future, otter.ai can be more transparent about their billing practices to prevent any further confusion or frustration for their customers.

Terrible customer services…

As a dedicated user of otter.ai, I cannot emphasize enough the positive impact this platform has had on my productivity. The seamless transition to the pro-version was a game-changer for me, allowing me to maximize the features and take full advantage of its capabilities. The intuitive interface, coupled with its exceptional functionality, has truly set otter.ai apart from its competitors. I no longer find myself struggling to keep up with notes during meetings or brainstorming sessions. The application's ability to capture and transcribe speech accurately has been a game-changer. The customer service team has been nothing short of exceptional in addressing any concerns or inquiries I have had. Their responsiveness and dedication to resolving any issues have been truly commendable, leaving me with a sense of reassurance and confidence in the product and the team behind it. In conclusion, otter.ai has not only met but exceeded my expectations, and I am grateful for the impact it has had on my daily workflow. I wholeheartedly recommend it to anyone in search of a reliable and efficient transcription tool.

GDPR rule breakers

As a small business owner, finding reliable services is crucial to my operations. When I came across otter.ai, I was initially impressed by their promise of efficient transcription services. However, my experience took a disappointing turn when it came to managing their emails. Unsubscribing from their emails proved to be an arduous task, as I found myself having to repeat the process multiple times. Their email categorization system made it incredibly inconvenient, forcing me to unsubscribe from each category individually. This disregard for my privacy preferences left me feeling frustrated and disrespected. As someone who values their time and privacy, this experience was incredibly off-putting. I found myself questioning their commitment to data protection and GDPR compliance. Ultimately, I urge others to proceed with caution when considering otter.ai for their transcription needs. The convenience of their services should not come at the expense of your privacy and peace of mind. For now, I have chosen to explore alternative options to ensure a seamless and respectful experience for my business. In conclusion, I hope that otter.ai takes proactive steps to address these concerns and prioritize the privacy of their users in the future.

I cancelled my service and they went…

I was initially hesitant to trust another transcription service after a disappointing experience with a different provider. However, after hearing great things about otter.ai, I decided to give it a try. I was pleasantly surprised by the accuracy and speed of the transcriptions. The user-friendly interface made it easy for me to navigate through the platform and customize my transcriptions to meet my specific needs. The customer support team was also extremely helpful when I encountered a minor issue with my account. They responded promptly and went above and beyond to ensure that everything was resolved to my satisfaction. I appreciate the professionalism and dedication they showed in providing top-notch assistance. Overall, I am thrilled with the exceptional service and reliability that otter.ai has offered. I feel confident recommending this platform to anyone in need of accurate and efficient transcription services. Thank you, otter.ai, for exceeding my expectations and restoring my faith in transcription technology.

True disappointment: The struggle to cancel my subscription with otter.ai

I cannot stress how utterly disappointed I am with my experience with otter.ai. Initially, the upgrade to the business subscription seemed like a great idea, but little did I know the ordeal I would face when trying to cancel it. It has been a daunting two months of relentless effort to terminate my account, but all I have encountered are unhelpful pages and unanswered emails. The option to cancel simply does not exist, leaving me feeling scammed and utterly frustrated. I implore you to think twice before getting involved with otter.ai.

Thieves

I am heartbroken to hear about your negative experience with otter.ai. As a long-time user, I have always found their service to be dependable and their customer support to be helpful. When I reached out to upgrade my account, I was met with courteous and prompt assistance, ensuring that I received the appropriate plan for my needs without any unexpected charges. I understand the frustration of encountering unexpected fees, especially when it comes to business expenses. It's distressing to hear that your attempts to seek assistance were met with automated responses. That is not the level of service I have come to expect from otter.ai. I genuinely hope that the otter.ai team addresses your concerns and offers a resolution. It's evident that as a customer, your experience has not met the high standards that otter.ai typically upholds. Your feedback serves as a reminder of the importance of transparent pricing and attentive customer service. I sincerely urge the otter.ai team to reach out to you promptly and rectify this situation. This level of miscommunication and lack of support is uncharacteristic of the otter.ai that I have come to know and trust. I hope that they can regain your trust and provide a resolution that reflects their commitment to customer satisfaction. In the meantime, I stand in solidarity with your frustrations and genuinely hope for a positive turnaround in your experience with otter.ai.

Otter.ai is MALWARE

I have been using Otter.ai for over a year now, and it has truly transformed the way I manage my notes and recordings. I initially signed up for a free account and later upgraded to a pro account, and the difference has been phenomenal. Otter.ai has seamlessly integrated into my workflow, allowing me to effortlessly transcribe and organize meetings and interviews. The accuracy of the transcriptions is impressive, and it has saved me countless hours of manual note-taking. The ease of use and accessibility of my transcripts across devices have been incredibly convenient for my work on-the-go. The customer support team has been responsive and helpful whenever I've had inquiries or needed assistance. They have provided me with prompt solutions and valuable guidance, which has further enhanced my experience with the platform. Overall, Otter.ai has been an invaluable tool for me, and I highly recommend it to anyone looking for an efficient and reliable transcription service. It has certainly become an indispensable asset in my professional endeavors, and I look forward to continuing to utilize its features for years to come. Thank you, Otter.ai, for such a game-changing tool!