Users Voice for Otterbox

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
Pie Chart Review Representation for Otterbox
Otterbox Overall rating
Customer Support
User Interface

Rate Otterbox Coupons Store

Customer Support
Click to Rate
Click to Rate
Click to Rate
User Interface
Click to Rate
Click to Rate

Review article published on: 19 Aug 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 2.2 5 5 5
Jan 2023 5 4.1 5 4.2 1.7 2.7
Feb 2023 5 5 1.3 5 5 3
Mar 2023 5 5 1.2 5 5 5
Line Chart for Rating of peer stores

Detailed Otterbox Review by

Introduction is a French e-commerce site that specializes in selling high-quality phone cases, tablet covers, and other technology accessories. The company behind the site, Otter Products, LLC, was founded in 1998 and has since established itself as a leading manufacturer of protective cases for mobile devices. caters to customers in France, offering a wide variety of stylish and durable cases for popular phone models and tablets.

Pros and Cons

  • Wide selection of phone cases and other accessories;
  • Durable and high-quality products;
  • Responsive and user-friendly website;
  • Secure payment options;
  • International shipping option;
  • Great customer service;
  • Generous return and exchange policy;
  • Occasional promotions and discounts.
  • High prices compared to other phone case brands;
  • Limited selection of products for non-popular phone models.

User Experience offers a user-friendly experience with a clean and responsive design. The site is easy to navigate, and the search function works efficiently. Each product page contains all the necessary information, including product specifications, customer reviews, and relevant images. The checkout process is also simple, and payment options are secure and fast.

Pricing and Value for Money's products are undoubtedly high-quality and durable, but they come at a relatively higher price than other phone case brands. The average cost of a phone case on is around €50, with some more specialized cases costing upwards of €80. Although the brand is a bit pricier than others, the value for money is significant as Otterbox's products are made of durable, high-quality materials that protect your devices from costly damage.


Otterbox's main competitor in the phone case industry is LifeProof, another brand that specializes in rugged phone cases. LifeProof's products are similar to Otterbox in quality, but they come at a slightly lower price point. However, LifeProof doesn't offer as vast a selection of cases as Otterbox does.

Customer Service's customer service team is friendly and efficient, providing timely responses to customer inquiries and complaints. They offer a live chat feature, an email address, and a phone number for customer support, making it easy to get in touch. Additionally, the website's Help Center contains a range of helpful articles and FAQs that address common customer concerns.

Product Quality and Selection

Otterbox's products are top-notch in quality and durability, with a vast selection to choose from. They offer phone cases for almost every major phone brand and model, including Samsung, Apple, Huawei, and Google. However, the selection for less popular phone models is limited.

Website Usability's website is responsive and easy to navigate, whether you're using a desktop computer or a mobile device. The site loads quickly and contains relevant information on each page. The search function works efficiently, and filtering products based on size, model, and brand is a breeze.

Returns and Exchanges

Otterbox offers an extended return and exchange period, giving customers plenty of time to decide if their product is right for them. You have 30 days to return or exchange an item in its original packaging, and Otterbox provides a prepaid shipping label for returns. However, shipping costs are not refundable.

Promotions and Discounts occasionally offers promotions and discounts on products, often during major holidays or events. The site also offers a referral program, where customers can earn discounts by referring friends to Otterbox.


Otterbox is a reputable and trusted brand in the phone case industry, known for their high-quality and durable products. The company has been around for over 20 years and has established a significant presence in the market. Otterbox's customers are generally satisfied with the brand's products and customer service.

Payment Options offers a range of secure payment options, including credit card, PayPal, and Apple Pay. They also use data encryption and other security measures to protect customers' personal and financial information.

Loyalty Programs does not currently offer a loyalty program, but they do have a referral program that rewards customers for referring friends to Otterbox. Customers can earn discounts by sharing a referral link that their friends can use to make purchases on the site.

Customer Reviews

Customer reviews on are generally positive, with the majority of customers satisfied with their purchases. The site offers a review section on every product page, which allows customers to read feedback from other users.

Community Involvement

Otterbox is committed to supporting various non-profit organizations, including Big Brothers Big Sisters, the United Way, and the Leukemia and Lymphoma Society. They also offer customized phone cases that support various causes and charities.

Shipping and Costs offers international shipping, with a range of delivery options depending on your location. However, shipping costs can be high, with standard shipping fees starting at €7.99. Otterbox also offers express shipping, but this service comes at a higher cost.