Users Voice for Ounass

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Ounass Overall rating
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Review article published on: 30 Jul 2019

Last updated by on 09 Mar 2023

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Dec 2022 5 5 5 5 5 5
Jan 2023 5 3.6 3.6 4.1 4.8 2.7
Feb 2023 5 5 3.8 5 5 3
Mar 2023 5 5 5 5 5 5
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Detailed Ounass Review by

Introduction is an online luxury fashion destination catering to Middle Eastern shoppers. A brainchild of Al Tayer Group, the website has become a go-to shopping platform for those who want to explore a wide range of premium fashion brands. With more than 300 international brands and over 25,000 products, Ounass offers an extensive collection of designer clothing, shoes, bags, accessories, and beauty products.

Pros and Cons

  • Ounass offers a comprehensive range of luxury fashion and beauty products from the world's most sought-after brands.
  • The website has a user-friendly interface and is easy to navigate, allowing for a seamless shopping experience.
  • Guests can avail of free shipping and free returns within the UAE.
  • Ounass offers multiple payment options, including cash on delivery.
  • Ounass prices are on the higher side, which may not be affordable to all customers.
  • Although the website extends international shipping, the delivery time might be longer than expected.
  • Some customers have reported issues with size inconsistencies and product quality.

User Experience

The website offers an optimal user experience with easy search capabilities, fast loading, and clear navigational tools. The platform has a minimalist layout and features distinct categories that allow users to filter their search based on gender, brand, or product type.

Pricing and Value for Money

Ounass aims to offer customers an exclusive range of designer products, which comes with a higher price tag. However, the website has frequent sales and discounts, which enable customers to access luxury brands at an affordable price. The value for money is relatively high, given the quality and exclusivity of the products.


Sivvi, Namshi, and Level Shoes are some of Ounass's main competitors in the UAE's premium fashion segment. While Sivvi and Namshi offer a more comprehensive range of affordable designer brands, Level Shoes cater to high-end footwear enthusiasts.

Customer Service

Ounass offers a seamless shopping experience, and the website strives to ensure customer satisfaction by providing a dedicated support team that is available seven days a week. Customers can reach out to the team via email, phone, or live chat. Ounass also has a physical store presence, which enables customers to receive in-person assistance and support.

Product Quality and Selection offers an impressive collection of products that cater to the diverse fashion needs of its customers. The website's product selection ranges from apparel, shoes, bags, accessories, and beauty products. The website is home to over 300 international luxury brands, and the products are hand-picked to ensure the utmost quality.

Website Usability's website is straightforward to use, and the layout is clean and easy to navigate. The search function is efficient and enables users to locate specific items within seconds. The website is also mobile responsive, allowing customers to shop on their mobile devices without any issues.

Returns and Exchanges

Ounass offers a hassle-free returns and exchanges policy. Customers can return or exchange items within 14 days of purchase by filling out a return form on the website. The website also offers free UAE returns, making it easy for customers to send back items they are not satisfied with.

Promotions and Discounts

Ounass frequently offers promotional events and discounts to its customers. They have a dedicated sale section on their website offering up to 80% off on designer products. Customers can also avail discounts by subscribing to the website's newsletter or through the Ounass app.


Ounass has established itself as a premier destination for luxury fashion and beauty products in the MENA region. The website has garnered a reputation for its exclusive product selection, seamless shopping experience, and efficient customer service. Ounass has also been recognized by industry-leading publications for its exceptional standards.

Payment Options

Ounass offers multiple payment options, including credit and debit cards, PayPal, and cash on delivery. Customers can choose one of the available options during the checkout process based on their preference.

Loyalty Programs

Ounass offers a loyalty program for its customers, which allows them to earn points for every purchase they make. Customers can then redeem these points for exclusive discounts and benefits.

Customer Reviews has a review section on its product pages, which allows customers to share their experience and provide feedback. The website also has a Trustpilot rating of 4.2/5, highlighting the website's reliability and excellence in customer service.

Shipping and Costs

Ounass offers free shipping for all orders within the UAE. For international shipping, the website charges a flat rate of AED 50 per order. The website's delivery time is typically between three to seven working days in the UAE, and between seven to fourteen days for international orders.