Outdoorplay User Reviews

Introduction

Outdoorplay.com is an online retailer that specializes in outdoor gear and equipment for a variety of outdoor activities. The company was established in 1995 and is based in Hood River, Oregon. Outdoorplay.com offers a wide selection of products from popular brands such as Patagonia, The North Face, and Osprey. This editorial review will cover different aspects of Outdoorplay.com, including pros and cons, user experience, pricing and value for money, alternatives, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

One of the major pros of Outdoorplay.com is the vast selection of outdoor gear and equipment offered on their website. Customers can find a variety of products for different activities such as kayaking, camping, and hiking. Additionally, Outdoorplay.com offers free shipping for orders over $49, which is a great value for customers. On the downside, Outdoorplay.com does not always have the lowest prices compared to their competitors. Moreover, some customers have complained about the return policy, which can be a hassle for those who need to send back a product.

User Experience

Outdoorplay.com provides a seamless user experience for their customers. The website is easy to navigate and features a comprehensive search function that allows users to find what they are looking for quickly. Moreover, the website is optimized for mobile devices, making it easy for customers to shop on the go.

Pricing and Value for Money

Outdoorplay.com offers competitive pricing for their outdoor gear and equipment. While they may not always have the lowest prices, customers can still find great value in the products offered on the website. Additionally, Outdoorplay.com offers free shipping for orders over $49, which is a significant value for customers.

Alternatives

There are many other online retailers that specialize in outdoor gear and equipment. Some popular alternatives to Outdoorplay.com include REI, Backcountry, and Moosejaw. Each of these retailers offers a unique selection of products, so customers should consider their needs and preferences when choosing where to shop.

Customer Service

Outdoorplay.com offers excellent customer service to their customers. The company has a dedicated customer service team that is available to answer questions and help with any issues that arise. Additionally, Outdoorplay.com offers a live chat function on their website, which is a convenient way for customers to get in touch with a representative.

Product Quality and Selection

Outdoorplay.com offers high-quality products from popular outdoor brands such as Patagonia, The North Face, and Osprey. Customers can find a variety of products for different activities such as kayaking, camping, and hiking. The selection of products is vast, and users can filter their search results by category, brand, price, and more.

Website Usability

Outdoorplay.com provides an intuitive and user-friendly website that makes it easy for customers to shop for outdoor gear and equipment. The website features a clean and modern design, and the search function is comprehensive and easy to use. Additionally, the website is optimized for mobile devices, making it easy for customers to shop on the go.

Returns and Exchanges

Outdoorplay.com has a hassle-free return policy for their products. Customers can return merchandise within 60 days of purchase for a full refund or exchange. However, customers are responsible for the cost of shipping the product back to Outdoorplay.com.

Promotions and Discounts

Outdoorplay.com offers various promotions and discounts throughout the year. Customers can sign up for the company's email newsletter to receive updates about sales and special offers. Additionally, Outdoorplay.com offers a price match guarantee, which ensures that customers get the best deal available.

Reputation

Outdoorplay.com has a solid reputation in the outdoor gear and equipment industry. Customers generally have positive experiences shopping on the website, and the company has a high rating on review websites like Trustpilot and Google Reviews.

Payment Options

Outdoorplay.com offers various payment options for their customers. Users can pay using major credit cards such as Visa, MasterCard, and American Express. Additionally, Outdoorplay.com accepts payment via PayPal.

Loyalty Programs

Outdoorplay.com does not currently offer a loyalty program for their customers. However, the company does offer a VIP program for frequent customers, which offers exclusive discounts and special access to sales and promotions.

Customer Reviews

Outdoorplay.com has generally positive customer reviews on various review websites. Customers praise the company for their fast shipping, friendly customer service, and high-quality products. Some customers have complained about the return policy, which can be a hassle for those who need to send back a product.

Community Involvement

Outdoorplay.com is involved in various community initiatives that promote outdoor activities and environmental conservation. The company supports organizations such as The Leave No Trace Center for Outdoor Ethics and The Surfrider Foundation.

Shipping and Costs

Outdoorplay.com offers free shipping for orders over $49. For orders under $49, shipping costs will vary depending on the destination and shipping method selected. Outdoorplay.com ships to the United States, Canada, and select countries worldwide. Customers can expect their orders to be processed and shipped within 24-48 hours of purchase.