Outerknown User Reviews

Introduction

Outerknown is an eco-conscious fashion brand founded by professional surfer Kelly Slater and designer John Moore. The company's mission is to create sustainable and stylish clothing that is ethically manufactured without sacrificing quality or price. Outerknown.com offers a range of clothes and accessories for both men and women, including t-shirts, pants, hoodies, jackets, and swimwear. The brand emphasizes responsible production practices, including the use of organic cotton, recycled materials, and fair labor.

Pros and Cons

Pros: - Sustainable and ethically made clothing - Wide range of clothing and accessories to choose from - Free shipping on orders over $100 - Numerous payment options - Excellent customer service Cons: - High price points - Limited style options - Occasional sizing issues reported by customers

User Experience

Outerknown.com has a clean and easy-to-navigate user interface, making it easy to find the products you're looking for. The site has a minimalist design that lets the clothes speak for themselves, with high-quality product images and detailed descriptions. The product pages also include information about the materials used and manufacturing processes. Overall, the site offers a seamless shopping experience, and the checkout process is simple and straightforward.

Pricing and Value for Money

Outerknown's prices are on the higher end, reflecting the brand's commitment to sustainable and ethical production. However, customers can rest assured that they are paying for high-quality, eco-friendly clothes that are built to last. In terms of value for money, Outerknown delivers on both style and sustainability, making it a worthwhile investment for those who prioritize ethical fashion.

Alternatives

- Patagonia - Eileen Fisher - Reformation - Amour Vert - Everlane

Customer Service

Outerknown's customer service is top-notch, with multiple avenues for getting in touch. The company offers live chat support, email support, and a toll-free phone number. Customers can expect quick, helpful responses to their inquiries. The brand also has a comprehensive FAQ section on its site, which covers everything from shipping and returns to sizing information.

Product Quality and Selection

Outerknown's products are made from high-quality materials and are designed to last. The brand uses a range of sustainable fabrics, including organic cotton, recycled polyester, and hemp. Outerknown also offers a variety of styles to choose from, including casual basics and more formal pieces. The brand's men's and women's clothing lines include t-shirts, pants, hoodies, jackets, and swimwear.

Website Usability

Outerknown's website is easy to use and navigate, with clear categories and a simple search bar. The site features high-quality images of products and detailed descriptions. Customers can filter products by color, size, and price, making it easy to find the right item. The checkout process is straightforward and streamlined.

Returns and Exchanges

Outerknown offers free returns and exchanges for customers located in the United States. Customers have 30 days to initiate a return or exchange after receiving their order. Items must be in their original condition, with tags attached. It may take up to two weeks for returns to be processed and refunded.

Promotions and Discounts

Outerknown occasionally offers promotions and discounts on its products, such as free shipping or percentage-off sales. Customers can also sign up for the brand's newsletter to stay up-to-date on new products and upcoming sales. However, discounts are relatively rare, reflecting the brand's commitment to quality over quantity.

Reputation

Outerknown has built a reputation as a sustainable and ethical fashion brand, with a commitment to responsible production practices. The brand has received positive media attention from outlets such as GQ and Bloomberg for its eco-friendly approach to fashion. Customers appreciate the brand's commitment to quality, sustainability, and style.

Payment Options

Outerknown accepts a variety of payment options, including credit cards, PayPal, and Amazon Pay. Customers can choose the payment option that works best for them, making the checkout process fast and convenient.

Loyalty Programs

Outerknown does not currently offer a loyalty program or rewards system. However, customers can sign up for the brand's newsletter to stay informed about new products and upcoming sales.

Customer Reviews

Customers generally rave about Outerknown's sustainable and high-quality products. Many appreciate the brand's commitment to ethical production practices, and others praise the style and fit of the clothes. A few customers have reported issues with sizing, but overall, the brand enjoys positive customer feedback.

Community Involvement

Outerknown works with a range of organizations and initiatives to promote sustainability and social responsibility in the fashion industry. The brand partners with organizations such as the Sustainable Apparel Coalition and the Better Cotton Initiative to improve production practices and reduce the environmental impact of fashion. Outerknown also participates in beach and ocean cleanups and other environmental initiatives.

Shipping and Costs

Outerknown offers free standard shipping on orders over $100 within the United States. Orders typically ship within one to two business days, and customers can opt for expedited shipping for an additional fee. International shipping is also available, with rates ranging from $25 to $75 depending on the location.