Outerknown Reviews

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B Brian Frazer
261 days ago

The quality of their shirts are on par…

My review for outerknown.com The quality of their shirts are on par with the likes of Filson or Pendleton. The Blanket shirt is top notch. The sizing is kinda ehh. L is kinda tight.. XL is huge.. Took a little while for delivery. It will be the most comfortable flannel you'll own, guaranteed. Love,love the fabric. Chick's compliment the hell out of it. Awesome timeless patterns. Should be 90, though..not 140. But I guess you pay what you pay. They do offer a $30 referral for new customers, but not until you dont know about it and already have told your buddies, who then buy their own gear and you're screwed. I don't hold resentments. Good luck, hope it helps.
R Richard Moran
736 days ago

Total lack of transparency for UK…

My review for outerknown.com Total lack of transparency for UK customers. Selling shirts for £138, but once duties, shipping and VAT are added at checkout it comes to £207. Totally unrealistic that someone would pay an additional £70 at checkout. And therefor a complete lack of respect and waste of time to customers.

Introduction

Outerknown, founded by surf legend Kelly Slater and designer John Moore in 2015, is a sustainable clothing brand that combines style, functionality, and environmental consciousness. With a mission to promote sustainable practices in the fashion industry, Outerknown offers a range of apparel for men and women, including swimwear, outerwear, shirts, pants, and accessories. Their commitment to ethical manufacturing, use of eco-friendly materials, and transparent supply chain sets them apart in the market.

Pros

  • Focus on sustainability: Outerknown's dedication to sustainability is evident in their use of organic, recycled, and regenerated materials, reducing their environmental impact.
  • Transparency: The brand provides detailed information about their supply chain, including factory locations and certifications, ensuring a fair and ethical manufacturing process.
  • Stylish designs: Outerknown's clothing combines classic and modern elements, resulting in versatile pieces that can be worn for various occasions.
  • Quality construction: The brand emphasizes durable construction techniques and premium materials, ensuring longevity in their products.

Cons

  • Pricing: Compared to fast fashion brands, Outerknown's products may have a higher price point due to their commitment to sustainable and ethical practices.
  • Limited product range: While Outerknown offers a diverse range of clothing, their selection of accessories and footwear is relatively limited.

User Experience

Outerknown's website offers a clean and user-friendly interface, making it easy for customers to navigate and explore their collection. The site provides detailed product descriptions, size charts, and customer reviews, aiding customers in making informed decisions. The responsive design ensures a seamless shopping experience across different devices.

Pricing and Value for Money

Outerknown's pricing reflects the use of sustainable materials and ethical manufacturing practices. While their products may be higher priced compared to fast fashion brands, the value for money lies in the quality, durability, and environmental considerations associated with their products. Customers who prioritize sustainability and long-term value will find Outerknown's pricing justifiable.

Alternatives

For those seeking sustainable clothing alternatives, several brands offer similar values and product offerings. Examples include Patagonia, Everlane, and tentree. Each of these brands has its own distinct style and approach to sustainability, providing consumers with a variety of choices.

Customer Service

Outerknown prioritizes customer satisfaction and offers responsive and helpful customer service. Their team promptly addresses customer inquiries, provides assistance with sizing and product information, and resolves any issues that may arise during the shopping process.

Product Quality and Selection

Outerknown maintains a high standard of product quality, utilizing premium materials and skilled craftsmanship. Their clothing is designed to withstand wear and last for a long time. While their product range is primarily focused on apparel, Outerknown introduces new collections regularly, ensuring a fresh selection for customers.

Website Usability

Outerknown's website is designed with simplicity and functionality in mind. It features intuitive navigation, clear categorization, and a search function, making it effortless for customers to find specific items or browse through their collection. The site loads quickly and offers a seamless shopping experience.

Returns and Exchanges

Outerknown provides a hassle-free returns and exchange policy. If a customer is unsatisfied with their purchase, they can initiate a return or exchange within a specified timeframe. However, it is important to note that certain conditions and restrictions may apply, so customers should review the policy before making a purchase.

Promotions and Discounts

Outerknown occasionally offers promotions and discounts, such as seasonal sales or limited-time offers. These promotions allow customers to enjoy savings while still supporting a sustainable brand. Subscribing to their newsletter or following their social media accounts is a great way to stay updated on their latest promotions.

Reputation

Outerknown has built a strong reputation as a leader in sustainable fashion. Their commitment to transparency, eco-friendly practices, and high-quality products has earned them accolades and recognition within the industry. Positive customer reviews and testimonials further reinforce their reputation as a trustworthy and reliable brand.

Payment Options

  • Debit and credit cards: Outerknown accepts major credit cards and debit cards, providing a convenient and secure payment option for customers.
  • PayPal: Customers who prefer to use PayPal for online transactions can also make purchases on Outerknown's website using this payment method.

Loyalty Programs

Outerknown does not currently have a loyalty program in place. However, their commitment to customer satisfaction and the quality of their products often results in customers becoming loyal advocates of the brand.

Customer Reviews

Customer reviews play a significant role in shaping perceptions of Outerknown. Positive reviews encompass praise for product quality, sustainability efforts, and excellent customer service. On the rare occasion when negative reviews arise, Outerknown actively addresses issues and seeks resolutions, showcasing their dedication to customer satisfaction.

Community Involvement

Outerknown demonstrates a strong sense of community involvement through collaborations with various artists, designers, and organizations that share their values. They also actively contribute to environmental causes by supporting initiatives that promote conservation and sustainability.

Shipping and Costs

Outerknown offers domestic and international shipping, with shipping costs calculated at checkout based on the destination and order weight. The brand strives to provide prompt and reliable shipping services to ensure customers receive their orders in a timely manner. Customers can also track their shipments online for added convenience.

Overall, Outerknown stands as a reputable and trustworthy brand that offers sustainable clothing options without compromising on style or quality. Their commitment to transparency, ethical practices, and excellent customer service sets them apart in the industry. While pricing may be higher compared to fast fashion brands, the investment in Outerknown's products reflects a commitment to a greener and more sustainable future.