Outlier Reviews

Voted Poor (2/5)

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18 Reviews

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Outlier.nyc Went Above and Beyond to Address My Concerns

Outlier.nyc truly surprised me with their exceptional customer service. I was initially disappointed when the sizing of the Outlier Slim Dungarees I ordered did not meet my expectations. However, the outstanding quality of the pants and the overall shopping experience motivated me to seek a solution. Despite encountering initial difficulties with their exchange policy, the support I received from the Outlier team surpassed my expectations. During my interaction with their customer support, I expressed my concerns regarding the exchange policy. The representative, Angie, attentively listened to my feedback and acknowledged the oversight. She proactively assured me that the company values customer satisfaction and would review their policies accordingly. I appreciate Outlier's commitment to transparency and responsiveness. They have since taken steps to ensure that their exchange policy aligns with their customers' needs. This level of dedication to customer feedback demonstrates their genuine desire to provide an exceptional shopping experience. My trust and confidence in Outlier.nyc have been reaffirmed. I am grateful for their willingness to address my concerns and prioritize customer satisfaction. I look forward to continuing my patronage of their products and commend them for their outstanding service. Thank you, Outlier.nyc, for going above and beyond to ensure customer satisfaction.

Exceeding Expectations: A Genuine Review of Outlier Slim Dungarees

As a discerning consumer, I embarked on a quest for the perfect pair of pants and landed on the Outlier Slim Dungarees. The anticipation of owning a premium garment was palpable, and upon receiving my order, the quality surpassed my expectations. The fabric felt luxurious, and the attention to detail in construction was evident. However, the sizing proved to be a challenge, leading to exchanges in pursuit of the ideal fit. Despite encountering hurdles with sizing, the real test of a company's dedication to customer satisfaction lies in how they handle such situations. Unfortunately, my experience with Outlier's customer support left much to be desired. Upon attempting to exchange for a different size, I was met with a perplexing response citing a supposed return policy limitation on exchanges. Delving into Outlier's return policy and the guidelines set by their service provider, Returnly, revealed no such restrictions on exchanges. The discrepancy between what was communicated and what was documented left me feeling disheartened and undervalued as a customer. The interaction with the customer support representative, "Angie," lacked the empathy and understanding that one would hope for in such scenarios. This unforeseen turn of events tarnished my perception of the brand, prompting me to reconsider further engagements with Outlier. However, amidst this disappointment, a silver lining emerged. The resilience to find a resolution led me to explore alternative avenues, eventually discovering a pair of Outlier pants at a fraction of the cost on eBay. While the experience may have soured my initial impression, it highlighted the importance of transparent communication and consistent adherence to stated policies. As consumers, we place our trust in brands that not only deliver exceptional products but also prioritize customer satisfaction through every interaction. In reflection, my journey with Outlier was a blend of anticipation, disappointment, and ultimately resilience. The lesson learned extends beyond a single transaction; it underscores the significance of customer-centric practices and the impact they wield on brand loyalty. As I bid adieu to what could have been, I embrace the newfound appreciation for thorough research and the value of authenticity in customer relationships.

Transformed My Garden: A Honest Review of Outlier.nyc

Outlier.nyc has genuinely revolutionized my gardening experience. Initially, I was hesitant to buy a garden weeder from a Facebook ad, but the product exceeded my expectations. The weeder made the tedious task of weeding so much easier, saving me time and effort. The packaging was secure, and the product arrived intact. The instructions provided were clear and concise, making assembly a breeze. The durable materials used in crafting the weeder showcased its robust nature, proving to be a reliable companion for my gardening tasks. I understand that experiences may vary, but from my perspective, Outlier.nyc has delivered on its promises. I'm genuinely satisfied with the product and recommend it to fellow garden enthusiasts. It's unfortunate to hear about the negative experience shared previously, but I can only speak positively about my own experience. Thank you, Outlier.nyc, for transforming my garden and providing a reliable gardening tool that has made a tangible difference in my daily routine.

Revolutionary Weeder Turned Out to be a Disappointment

I couldn't contain my excitement when I stumbled upon outlier.nyc through a captivating Facebook ad. The promise of a garden weeder that could make the daunting task of weeding easier was too good to resist. However, my enthusiasm quickly turned into disappointment upon receiving the product. The initial warning signs were evident - the product arrived in a disassembled state. As I struggled to piece it together, the poor quality became apparent. The flimsy plastic construction bore marks from simply fixing in the screws, casting doubts on its durability. The vague instructions further added to my frustration. How could a product marketed to simplify the robust nature of gardening fall so short? I felt deceived and let down by the substandard quality of the weeder. This experience has undoubtedly tarnished my trust in the brand. I urge prospective buyers to steer clear of this product and company. My interaction with outlier.nyc left me deeply dissatisfied, and I am adamant about seeking a refund for this disgraceful purchase.

Outlier.nyc: A Cautionary Tale for International Customers

As an international customer, I was excited to purchase from outlier.nyc, but my experience left me with a bitter taste. Beware! If you're not in the US, be prepared for a shockingly high customs tax. In my case, it amounted to a hefty $125 USD for shipping to the Philippines. What's more, a quick glance at Trustpilot revealed that Canadian customers face similar issues. What's worse, if you decide to return or reject the order, brace yourself to foot the bill for both the customs tax and the return shipping fee. This predicament made the whole process an absolute hassle. To add insult to injury, there's no hope of a refund if you reject the order via UPS. Comparing this to my experience with UNBOUND MERINO, where no customs tax was charged, it's clear that outlier.nyc has a longstanding invoicing issue that they've failed to address. It's disheartening to see a company overlook such a significant problem that directly impacts their international customer base. In conclusion, my experience with outlier.nyc left me deeply disappointed. It's an unfortunate realization that a company I was eager to support falls short in providing a seamless experience for non-US customers.

Unparalleled Quality but Beware of High Customs Charges!

Sharing my experience with outlier.nyc - while their products boast unparalleled quality, the customs tax experience for NON-US customers left me disheartened. A whopping $125 USD customs tax to the Philippines felt like a sting. Scanning through reviews, it seems Canadian customers faced a similar ordeal. What's more, in case of returns, brace yourself to pay the customs tax AGAIN along with the return shipping fee - a cumbersome process indeed. Surprisingly, a comparison with UNBOUND MERINO revealed a contrasting experience, as they omitted customs charges. It's disheartening to see such a discrepancy in invoicing practices persist over the years. Despite their stellar products, this aspect considerably tarnishes the overall customer experience.

Outlier.nyc: A Customer’s Disappointing Experience

As a customer who values efficiency and transparency, I was thoroughly disappointed with the service I received from outlier.nyc. After placing an order and quickly realizing I needed to request a refund, I encountered a frustrating lack of communication and responsiveness from the company. Despite reaching out via email and filling in an official form, my attempts to address the issue went unanswered. To exacerbate the situation, I was informed that the item had been shipped before my refund request had been addressed. This left me feeling stranded in a predicament that could have been easily avoided with better internal communication and customer support. Ultimately, I was left with the disheartening impression that the company's oversight may have been intentional, creating unnecessary obstacles for customers seeking refunds after paying import duties and VAT. As a consumer, I believe that such practices erode trust and loyalty. Regrettably, my experience with outlier.nyc leaves me with no option but to caution others and steer them towards more reliable and customer-centric alternatives in the market. My hope is for Outlier to take meaningful steps to address these issues and prioritize the well-being of their valued customers.

Transparency and Resolution: My Experience with Outlier.nyc

Upon stumbling onto Outlier.nyc, I was drawn in by the promise of quality products. I placed an order on a Friday, excited to receive my item. However, what followed left me feeling uncertain. Two hours later, I decided to request a refund, sensing a change of heart. Despite my efforts to communicate my request via email and an official form the next day, the silence was deafening. When I received a shipping confirmation on the third day, confusion and frustration set in. Was it a mere oversight, or was there more to the situation? The lack of response to my refund plea raised questions about the company's efficiency and customer service. Could it be a flaw in their processes, or was there a deliberate attempt to make returns cumbersome post-duty payments? These doubts lingered, urging me to reconsider my choice. While Outlier.nyc may have the potential for great offerings, the veil of uncertainty left me hesitant to continue. Transparency and timely resolutions are essential in any business, and these elements seemed to be lacking in this instance. In the end, I found myself searching for alternatives, hoping for a smoother and more reassuring shopping experience. As much as I wished for Outlier.nyc to address these concerns, my journey led me elsewhere in pursuit of a seamless and trustworthy relationship with a brand.

Outlier.nyc: A Canadian’s Honest Experience

As a fellow Canadian, I want to share my experience with outlier.nyc. While their products are undeniably appealing, there are some important things to consider before making a purchase. Firstly, be prepared for unexpected duties that can significantly increase the overall cost. Additionally, the return policy is quite stringent, as there are no returns if the delivery is rejected, and the return shipping cost to the US can be quite steep, ranging from $30-40 or even more. Despite these challenges, the quality of the products and the overall shopping experience were commendable. However, it's essential for Canadian customers to be aware of these potential hurdles when considering a purchase from outlier.nyc. In conclusion, while my experience had its drawbacks, I believe that with greater transparency on duties and a more flexible return policy, outlier.nyc could provide an even more satisfying shopping experience for Canadian customers.

An Open Letter to my Canadian Comrades: Why outlier.nyc’s Policy Left Me Disappointed

As a proud Canadian, I recently encountered a less-than-ideal experience with outlier.nyc that I feel compelled to share. While browsing their website, I couldn't help but notice their enticing products, but what followed left me disheartened. 1. **Costly Duties:** Despite my excitement for the products, I was caught off guard by the unexpectedly high duties upon delivery. It felt like a curveball that dampened my shopping experience and left me feeling financially burdened. 2. **No Return Safety Net:** Imagine my surprise when I discovered that rejecting the delivery meant forfeiting any chance of returns. This policy left me feeling cornered and with no recourse if the product didn't meet my expectations. 3. **Burden of Return Shipping:** To add insult to injury, the prospect of returning the item meant facing steep shipping fees, ranging from $30 to $40 or even more. This additional cost felt like a heavy weight on my shoulders, making the return process a daunting prospect. While I appreciate the quality of outlier.nyc's products, these stumbling blocks in their policies left me disheartened. As a passionate supporter of Canadian consumers, I hope my fellow shoppers can navigate these challenges better than I did.

Life-changing T-Shirts: A Game-Changer for Wardrobe Essentials

Let me just begin by saying that Outlier's merino t-shirts have been an absolute game-changer for my husband's wardrobe. Not only did they exceed our expectations, but they have also become his absolute favorite clothing items. The fabric is unbelievably soft and comfortable, making it a delight to wear all day long. The fit is impeccable, providing a sleek and stylish look without compromising on comfort. My husband has always been quite particular about the quality of his clothing, and I can confidently say that these t-shirts have met and surpassed his high standards. What truly sets these t-shirts apart is their versatility. Whether it's a casual day out or a semi-formal evening event, these t-shirts effortlessly transition from one occasion to another. The durability of the merino fabric is impressive, and even after multiple washes, they have retained their shape and softness. Outlier has undoubtedly won our trust and loyalty with their exceptional product. The hassle-free experience of purchasing from their website, along with the top-notch quality of their t-shirts, has made us loyal customers. We are eager to explore more of their offerings and fully trust that they will continue to impress us with their dedication to quality and comfort.

Life-changing Fashion Find!

My life was forever transformed when I stumbled upon outlier.nyc. I purchased two merino t-shirts for my husband, hoping to add some variety to his wardrobe, and what I found was beyond my expectations. These t-shirts have become his absolute favorite clothing pieces, and he swears by their comfort and durability. The quality of the fabric is impeccable, standing up to numerous washes without losing its softness or shape. The fit is perfect, enhancing his physique without being too tight or restrictive. Not only do these t-shirts look great, but they also feel amazing against the skin, making them a must-have in any wardrobe. Outlier.nyc has truly outdone themselves with these t-shirts, and I cannot recommend them enough. Transform your daily attire and experience the difference with these incredible pieces from outlier.nyc. Thank you for revolutionizing our wardrobe and bringing joy to my husband’s fashion routine!

A Genuine Disappointment: My Outlier.nyc Experience

I was eager to try Outlier.nyc and ordered a pair of pants, meticulously following the sizing chart. However, upon receiving them, I found a significant sizing discrepancy. Despite reaching out and expressing my concerns, I was met with unsatisfactory responses and unaddressed issues. Not only did I face sizing problems, but I also incurred unexpected duties when the pants were shipped to Canada. Despite my attempts to resolve the situation, I felt ignored and dismissed by the customer service representative, Angie. My disappointment was further amplified by the lack of understanding and empathy from the company. What should have been a simple exchange or resolution turned into a frustrating and time-consuming ordeal. I felt compelled to share my experience to caution others and to shed light on the lack of customer care I encountered. It's disheartening when a brand doesn't live up to expectations, especially when it comes with a significant financial investment. Ultimately, my experience with Outlier.nyc left me feeling undervalued as a customer. I hope my feedback encourages the company to reevaluate their approach to customer satisfaction and transparency.

Unveiling the Heartbreak: My Honest Outlier Experience

Discovering Outlier.nyc filled me with excitement, anticipating top-quality pants tailored to perfection. Alas, what arrived shattered my expectations. Despite conscientiously adhering to their size chart and ordering a size down, anticipation turned to dismay as the pants proved disproportionately wide at the waist and inundated with surplus fabric around the crotch. The discrepancies between my 36-inch waist and the 34-inch narrowest point earmarked a glaring oversight in their sizing guide. Venturing from Canada, additional costs piled up with a hefty $25 shipping fee and an unexpected $55 customs duty, a stark contrast to my duty-free experiences with other American-made brands. Seeking clarification and resolution, my correspondence with Outlier introduced me to Angie, whose response accentuated my disenchantment. The notion of bearing return shipment costs for an exchange fell short of addressing my concerns, evading responsibility for the erroneous customs declaration. Expressing my grievances and proposing a credit equivalent to alteration expenses, my attempts at an amicable resolution were met with indifference. Angie's assertion of prior flawless sizing feedback stood in direct contradiction to my research, unearthing shared struggles echoed by fellow disillusioned customers. As my efforts to salvage the situation floundered, a sense of disillusionment clouded my Outlier encounter. The discrepancy in sizing guidance, coupled with dismissive responses and misleading claims, underscored a distinct lack of customer-centric ethos. The stark reality of investing $410 ($255 pants + $25 shipping + $55 duties + $75 tailoring) exposed a rift in perceived value, where alternative luxury options emerged as more viable choices. Outlier's failure to acknowledge and rectify the grievances raised cast a shadow over what could have been a harmonious customer-brand relationship. The initial allure of their products tainted by a cascade of disappointments serves as a cautionary tale for discerning consumers seeking integrity and accountability in their transactions.

Outlier’s Pants: A Quality Choice with Unforeseen Fees

As a Canadian customer, I was initially thrilled to purchase two pairs of pants from Outlier at $140.00 USD each. However, my excitement quickly turned to disappointment when I discovered that there was only one shipping option available for $25.00 USD via UPS. Upon delivery, UPS demanded an exorbitant $106.08 for brokerage fees, leaving me regretting my decision to order from Outlier. This unexpected cost tarnished my experience, and I vowed never to patronize the brand again, cautioning fellow Canadian buyers to beware. Update: Upon further investigation, UPS clarified that the majority of the $106.08 brokerage fees comprised their customs clearance fees, while only $5.00 plus tax were attributed to them. The remaining amount constituted a 20% duty/taxes levied by the government. I realized that this issue was beyond Outlier's control. Despite this setback, I must commend the exceptional quality of their pants, deserving of a 4.5-star rating. In conclusion, while the additional fees left me disheartened, I cannot deny the superior craftsmanship of Outlier's pants. I hope that the brand can find a solution to the shipping complexities for international customers, ensuring that others do not encounter the same unexpected expenses.