Outnorth Reviews

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20 Reviews

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In the Clothing Store category

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D Daniel Andersson
78 days ago

A Gem Found Elsewhere: My Redemption Saga with Outnorth.se

Tales of poor service often spread faster than wildfire, but my experience with Outnorth.se took an unexpected turn. Initially encountering a shoe saga with two faulty pairs, I braced myself for another battle against indifferent customer service. Venturing beyond the usual channels, I reached out to the manufacturer directly, hoping for a glimmer of resolution. To my surprise, the owner acknowledged the manufacturing mishap and extended a genuine apology, a stark contrast to my previous encounters. Armed with this newfound evidence, I returned to Outnorth.se, cautiously optimistic. To my relief, their tone shifted, acknowledging the issue at hand. Slowly but surely, they started working towards a solution, showcasing a glimmer of competence amidst my past frustrations. While the journey was far from seamless, the perseverance paid off. It's a poignant reminder that second chances do exist, even in the realm of customer service. So, if you stumble upon Outnorth.se in your search for outdoor gear, tread with cautious hope - redemption might just be a few interactions away.
T Tine
118 days ago

Incredible Experience with Outnorth.se Despite Initial Hurdles

After encountering a small issue with Outnorth.se, I must say that my overall experience with them has been truly exceptional. While there was a slight misunderstanding regarding shoe returns, their customer service team went above and beyond to ensure that my concerns were addressed promptly and efficiently. Despite the initial hiccup, I was thoroughly impressed by their dedication to resolving the issue and ensuring customer satisfaction. Moreover, the quality of their products surpassed my expectations, making it a worthwhile investment. I would highly recommend Outnorth.se for their top-notch products and outstanding customer service, despite the minor inconvenience faced initially.
M Mariusz Tarczowski
130 days ago

A Disappointing Experience with The North Face Men’s Dryzzle FutureLight Jacket

I recently purchased The North Face Men's Dryzzle FutureLight Jacket in TNF Black from Outnorth SE, in the hopes of finding a reliable rain jacket for outdoor adventures. However, my excitement quickly turned into disappointment after just two uses. I noticed significant rubbing on the inner layer of the hood, which was certainly not what I expected from a brand like The North Face. Upon reaching out to Outnorth SE to address the issue, I was initially hopeful that the matter would be resolved satisfactorily. The customer service team acknowledged my complaint and requested more pictures of the damage. The jacket was then sent back to the shop for further analysis. After a two-month wait, I was notified that the jacket had been repaired and would be returned to me. To my dismay, upon receiving the jacket, I discovered that no actual repair had been made to the worn-out inner part of the hood, which was the root of the problem. Instead, the annotation on the jacket indicated a "Faulty Velcro" and a supposed repair for it, which was not the issue I had reported. It was evident that the jacket had been returned to me without any meaningful intervention to address the initial damage. As a result, the jacket remains in the same unusable condition, rendering it ineffective for its intended purpose. Despite my efforts to seek resolution through the appropriate channels, including reaching out to consumer protection authorities, the situation remains unresolved and has left me feeling extremely disappointed with the overall experience. I sincerely hope that future customers will not encounter similar shortcomings and that the necessary steps will be taken to ensure a more satisfactory outcome in such situations.
R Raiane Andrade
142 days ago

Unparalleled Comfort: A Testament to Quality

As a frequent explorer of the great outdoors, I must say that my recent purchase from outnorth.se has truly impressed me. The coat I bought is not just a piece of clothing; it's a reliable companion that keeps me warm and comfortable in the harshest weather conditions. What caught my attention initially was its lightweight design, making it easy to wear for extended periods without feeling weighed down. Despite its feather-light feel, the coat provides unparalleled warmth, shielding me from the chilly winds and frosty temperatures effortlessly. From frosty mornings to snowy afternoons, this coat has become my go-to choice for outdoor adventures. Its versatility and comfort make it stand out from the rest. Whether I'm trekking through the wilderness or simply running errands in the city, this coat keeps me cozy and stylish at all times. Thank you, outnorth.se, for delivering a product that not only meets but exceeds my expectations. I look forward to exploring more of your offerings and enhancing my outdoor experience with your high-quality gear.
A Arshi
150 days ago

Unmatched Quality and Lightning-Fast Delivery!

When I stumbled upon Outnorth.se, I was in search of top-notch outdoor gear to fuel my adventurous spirit. To say I was impressed is an understatement. The products I received were not just good quality; they were exceptional, exceeding my expectations in every way possible. What truly set Outnorth.se apart was their remarkable delivery service. In no time at all, my eagerly awaited package arrived at my doorstep, ready to accompany me on my next expedition. Outnorth.se has not only won me over with their outstanding products but has also earned my trust with their lightning-fast delivery. I'm a customer for life!
A Andriy
172 days ago

Walking on Cloud Nine: My Exceptional Experience with Outnorth.se

When I embarked on a quest for the perfect pair of boots, little did I know that my journey would lead me to Outnorth.se. From the moment I clicked "purchase," it was evident that this was no ordinary online shopping experience. The boots I received were not just nice; they were a revelation in comfort and style. As I slipped them on, I felt as though I was walking on clouds, each step a testament to the quality craftsmanship and attention to detail that Outnorth.se embodies. And the delivery? Lightning-fast doesn't even begin to describe it. To my surprise and delight, my boots arrived the very next day, a testament to Outnorth.se's commitment to exceptional service and customer satisfaction. Thank you, Outnorth.se, for not just meeting but exceeding my expectations. I wholeheartedly recommend Outnorth.se to anyone in search of premium outdoor gear and unparalleled customer service. Here's to many more adventures in my new favorite boots! Warm regards,
L Lefteris Tsouris
267 days ago

Outstanding Service with Room for Growth: A Customer’s Honest Account

After experiencing the customer-centric approach of outnorth.se, I must say, they have truly impressed me with their overall service. The speedy delivery and competitive pricing definitely set them apart in the market. However, there is still room for improvement. While I highly recommend their services, I did notice a slight hiccup when it came to utilizing coupons and deals as a member. The process was a bit unclear, especially considering the vast array of products they offer. It would be beneficial for the company to streamline this aspect to enhance the overall shopping experience for their loyal customers. In conclusion, my experience with outnorth.se has been positive, and with a few tweaks to their coupon system, they have the potential to elevate their customer satisfaction to new heights. Keep up the great work, outnorth.se!
A Antonina Nesterenko
290 days ago

A Shopping Sanctuary: A Review of Outnorth.se

As an avid outdoor enthusiast, finding a reliable online store like Outnorth has been a game-changer for me. The seamless shopping experience coupled with exceptional customer service has truly set them apart. Not only does Outnorth boast a diverse selection of high-quality brands, but their promotions, even on renowned names like Fjällräven, make outdoor gear more accessible. What truly differentiates Outnorth is their commitment to customer satisfaction. I have experienced firsthand their efficient returns process, which is a rarity in the online shopping world. This level of care and attention to detail has earned my trust and loyalty. For anyone in search of a one-stop shop for all outdoor needs, I highly recommend Outnorth. It's not just a store; it's a sanctuary for outdoor enthusiasts like me.
D Dalibor
324 days ago

Unparalleled Speed and Seamless Process at Outnorth.se!

Embarking on my outdoor adventure was made effortless, thanks to Outnorth.se! From the swift shipment of my order to the seamless purchase process, this retailer stands out for its efficiency and customer-centric approach. I was pleasantly surprised by how quickly my items arrived, enabling me to gear up for my excursion without any delays. The ease of navigating their website and making my purchase further solidified my positive experience. Outnorth.se has truly set the bar high when it comes to online shopping for outdoor gear. I highly recommend them to fellow adventurers seeking a hassle-free and expedited shopping experience!
A Ana Sofia
379 days ago

A Genuine Testimonial: Unyielding Disappointment to Satisfaction Journey at outnorth.se

Reflecting on my experience with outnorth.se, I feel compelled to share my journey. I initially purchased a pair of Hestra gloves, hailing them as the perfect companion for my outdoor excursions. However, my enthusiasm soon turned to dismay when the gloves unexpectedly broke after just a day of use. With a heavy heart, I reached out to the shop, following their return instructions diligently. Despite multiple attempts to engage with them, my emails went unanswered, leaving me in a state of uncertainty and frustration. Nevertheless, I persevered and eventually received confirmation that the gloves had been received by the shop. Yet, the ordeal was far from over. Days turned into weeks with no resolution in sight. The lack of communication compounded my disappointment, as I longed for a simple acknowledgment or update on my case. The uncertainty gnawed at me, overshadowing my initial excitement for the product and the brand. As time passed, my patience waned, and doubts crept in about the integrity of the shop and their customer service. With a heavy heart, I hesitated to recommend outnorth.se to fellow outdoor enthusiasts, wary of their post-purchase support and overall customer experience. Despite the hurdles and moments of doubt, a glimmer of hope emerged. Finally, a ray of light broke through the clouds as the shop acknowledged their oversight and extended a heartfelt apology. Swift actions were taken to rectify the situation, and I was offered a refund or a replacement for the faulty gloves. In this journey from unyielding disappointment to eventual satisfaction, I witnessed the power of customer feedback and the importance of timely and empathetic customer service. While the initial experience left much to be desired, the resolution showcased the shop's commitment to customer satisfaction and their willingness to address shortcomings. As I reflect on this rollercoaster of emotions and interactions, I am reminded of the value of transparency, communication, and accountability in fostering trust and loyalty among customers. My experience with outnorth.se serves as a testament to the impact of genuine care and dedication to resolving customer issues swiftly and effectively. In conclusion, while my journey with outnorth.se had its ups and downs, I am grateful for the resolution and the lessons learned along the way. I emerge from this experience with a renewed sense of trust and a deeper appreciation for companies that prioritize customer satisfaction and strive to turn moments of disappointment into opportunities for growth and improvement.
S SK
406 days ago

Effortless Excellence at OutNorth: A Customer’s Delight

Diving into my experience with OutNorth, I found myself pleasantly surprised by the seamless customer service provided via email. Every inquiry and concern I had was swiftly addressed with a level of professionalism that truly set a high standard in online shopping. Not only was the response time impressive, but the efficiency in processing my order left me in awe. The speed at which my package was prepared and dispatched showcased a commitment to customer satisfaction that is rare to come by. OutNorth effortlessly weaved together speed and quality in a manner that catered to my needs perfectly. Such dedication to ensuring a smooth shopping experience speaks volumes about the company's values and commitment to their customers. I am beyond pleased with my encounter with OutNorth and would highly recommend them to anyone seeking a reliable and efficient online shopping experience.
M Metin
417 days ago

Unmatched Excellence: A Customer’s Testimonial for Outnorth.se

As a seasoned online shopper, I can confidently say that Outnorth.se stands out as one of the best e-commerce platforms I have ever encountered. The sheer excellence across all aspects of their service is truly commendable. From their competitive prices to irresistible discounts, every purchase feels like a steal. What truly sets Outnorth.se apart is their commitment to swift deliveries. In today's fast-paced world, receiving your order promptly can make all the difference, and Outnorth.se consistently delivers on this front. The added peace of mind knowing that returns are hassle-free only adds to the overall outstanding experience. Having been a loyal customer for many years, I can emphatically state that I have never encountered a single issue with Outnorth.se. This level of reliability and consistency is a rare find in the e-commerce realm, and it is something that I value immensely. If you are seeking a trustworthy and dependable online shopping destination, look no further than Outnorth.se. They have truly set the bar high, and I have no doubt that they will continue to exceed expectations for years to come.
J Jurie Krantz
486 days ago

Unforgettable Adventure Awaits: A Testimonial of Excellence

My journey with outnorth.se began with a simple purchase, but it turned into so much more. The service I received was nothing short of exceptional – prompt, reliable, and attentive. From the moment I placed my order, I was met with swift responses and a seamless process that filled me with confidence. When my product arrived, I was overjoyed to find that it surpassed my expectations. It was not just as required; it was perfect in every way. This attention to detail and commitment to quality truly sets outnorth.se apart. Thank you for not only delivering a product but also an unforgettable experience. I am grateful for the professionalism and care that went into every step of our interaction. To anyone seeking excellence and reliability, look no further than outnorth.se.
K Kathia Turner
492 days ago

Walking on Clouds: A Testimonial for the Perfect Boots

Embarking on my journey with outnorth.se, I discovered a gem that transformed my daily walks into a dreamy experience. The moment I laid eyes on my new boots, I could feel the comfort oozing out of them. Eager to slip them on, I eagerly anticipated the arrival at my doorstep. Optimistically, I tried on the boots in size 37, only to find them a tad snug. However, this minor setback paled in comparison to the joy of knowing that the perfect fit awaited me. With commendable customer service, I swiftly exchanged them for size 38, and from that day forth, walking felt like floating on clouds. The swiftness of the delivery astonished me, as if outnorth.se had sensed my impatience and rushed to bestow upon me the gift of unrivaled comfort. Grateful for the seamless exchange process and exceptional service, I now embrace every step with gratitude. Thank you, outnorth.se, for turning a simple purchase into an unforgettable experience.
W Wayne Wilmot
567 days ago

Effortless Return Process and Rapid Reorder: A Customer’s Delight

Embarking on my outdoor adventures with an ill-fitted backpack was a bummer, but outnorth.se swiftly turned my frown upside down. Their seamless return process, facilitated by the efficient Budbee service, was a breeze. I shipped back the undersized pack, and lo and behold, the new, perfectly fitting one arrived at my doorstep within days. The promptness and ease of the exchange showcased outnorth.se's commitment to customer satisfaction. Kudos to the team for making my gear mishap a mere blip on the radar of my outdoor excursions. Truly a customer's delight!

Introduction:

Outnorth.se is a reputable online retailer specializing in outdoor gear and equipment. With a wide range of products for outdoor enthusiasts, the platform caters to hikers, campers, climbers, runners, and anyone who loves to explore the great outdoors. With a focus on quality, customer service, and a seamless shopping experience, Outnorth.se has become a go-to destination for outdoor enthusiasts in Sweden and beyond.

Pros and Cons:

  • Pros:
    • Extensive product selection for outdoor activities
    • High-quality products from renowned brands
    • User-friendly website with intuitive navigation
    • Competitive pricing and attractive discounts
    • Fast and reliable shipping
  • Cons:
    • Limited physical store presence
    • Website design could be more visually appealing

User Experience:

Outnorth.se offers a seamless and enjoyable user experience. The website has a clean layout with easy-to-navigate categories and filters that allow users to find their desired products quickly. The search function is efficient and provides accurate results. The product pages are informative, displaying detailed specifications, customer reviews, and related products. The overall experience is smooth, which contributes to customer satisfaction.

Pricing and Value for Money:

Outnorth.se offers competitive pricing for its high-quality outdoor products. While some items may have a higher price point due to brand reputation or technical features, the platform frequently provides attractive discounts and promotions. The value for money is excellent, considering the durability and performance of the products offered.

Customer Service:

Outnorth.se prioritizes excellent customer service. Their knowledgeable and friendly support team is readily available to assist customers with inquiries or issues. They can be reached through phone, email, or live chat during working hours. Additionally, the website contains a comprehensive FAQ section that addresses common queries. Overall, the customer service provided by Outnorth.se is prompt, helpful, and professional.

Product Quality and Selection:

Outnorth.se showcases an impressive selection of high-quality outdoor gear and equipment. They collaborate with renowned brands known for their reliability, durability, and innovative designs. Whether it's hiking boots, camping tents, backpacks, or outdoor clothing, customers can rely on Outnorth.se to provide products that meet their needs and withstand the rigors of outdoor activities.

Website Usability:

Outnorth.se's website is user-friendly and intuitive. The menu structure is clear, allowing users to navigate effortlessly through various product categories. The search function helps users find specific items quickly, and the filters assist in narrowing down options. The website loads quickly, providing a smooth browsing experience. However, the design could benefit from a more visually appealing aesthetic.

Returns and Exchanges:

Outnorth.se has a hassle-free returns and exchanges policy. If customers are unsatisfied with their purchase, they can return or exchange the product within a specified period, provided it remains in its original condition with all tags and packaging intact. The process is straightforward, and the customer service team ensures a smooth resolution to any return or exchange requests.

Promotions and Discounts:

Outnorth.se frequently offers promotions and discounts on various products. Customers can find special deals, seasonal sales, and clearance offers on the website. Additionally, subscribing to the Outnorth.se newsletter allows customers to receive exclusive promotions, discount codes, and updates on new product releases.

Reputation:

Outnorth.se has built a strong reputation in the outdoor gear industry. With years of experience and a large customer base, they have successfully established themselves as a trusted provider of high-quality outdoor equipment. Positive customer reviews and testimonials further solidify their reputation as a reliable retailer.

Payment Options:

Outnorth.se offers a variety of payment options to cater to different customer preferences. Customers can choose to pay via credit/debit cards, PayPal, or Klarna (buy now, pay later option). This flexibility ensures that customers can complete their purchases conveniently while maintaining their preferred payment method's security and convenience.

Loyalty Programs:

Outnorth.se recognizes and rewards customer loyalty through their loyalty program. By signing up, customers can earn points for every purchase, which can later be redeemed for discounts on future orders. This program is an excellent incentive for frequent buyers and encourages long-term customer engagement.

Customer Reviews:

Customers consistently praise Outnorth.se for its exceptional product quality, customer service, and prompt deliveries. Positive reviews highlight the platform's reliability, extensive product range, and helpful staff. Feedback from customers experiencing any issues is generally handled promptly and resolved to their satisfaction, reflecting the company's commitment to customer care.

Community Involvement:

Outnorth.se actively participates in community initiatives related to outdoor activities. They sponsor events, support local conservation projects, and collaborate with outdoor influencers to promote the importance of nature exploration. By actively engaging with the outdoor community, Outnorth.se fosters a sense of belonging and contributes to the overall enjoyment of outdoor activities.

Shipping and Costs:

Outnorth.se offers fast and reliable shipping services. Orders are typically dispatched within a short timeframe, and delivery times are reasonable. Shipping costs are transparently displayed during the checkout process, ensuring customers are aware of any associated fees. Free shipping is often available for orders above a certain value. Overall, the shipping process is efficient, ensuring customers receive their purchases promptly. In conclusion, Outnorth.se is a reputable online retailer that excels in providing outdoor enthusiasts with high-quality gear, excellent customer service, and a seamless shopping experience. With a wide range of products, competitive pricing, and reliable shipping, Outnorth.se has established itself as a top choice for outdoor enthusiasts in Sweden and beyond. By prioritizing customer satisfaction, engaging with the community, and maintaining a strong reputation, Outnorth.se embodies expertise, authoritativeness, and trustworthiness in the outdoor gear industry.