Oxfordonlinepharmacy User Reviews

Introduction

Oxford Online Pharmacy is a UK-based online pharmacy that has been serving customers with prescription medication since 2015. The website offers a range of prescription drugs as well as a selection of over-the-counter products. They provide a convenient, discreet and secure way for their customers to receive their medication, without having to leave their homes.

Pros and Cons

Pros:

• Wide range of prescription medications and over-the-counter products
• Simple and easy to use website
• Convenient delivery options
• Discounted pricing compared to traditional pharmacies
• Free standard delivery on all orders over £40

Cons:

• No live chat support available
• Limited selection of medical devices and equipment
• Some prescription medications may require a consultation with a doctor before purchase

User Experience

The website offers a user-friendly interface that is easy to navigate. The search function works efficiently, allowing customers to quickly find the drugs and products they need. The checkout process is streamlined, making it easy to complete purchases. Payments can be made securely through a range of options, including credit/debit cards, PayPal, or Amazon Pay.

Pricing and Value for Money

Oxford Online Pharmacy offers competitive pricing on both prescription drugs and over-the-counter products. They often offer better discounts compared to traditional pharmacies, with savings of up to 20% on some products. However, some prescription medications may be more expensive than those through other online pharmacies.

Alternatives

Some alternative online pharmacies to Oxford Online Pharmacy include Pharmacy2U, LloydsPharmacy, and Well Pharmacy. Each offers a similar range of products and services, and pricing may vary between them.

Customer Service

Oxford Online Pharmacy offers a range of customer service options, including email and phone support. However, they do not currently offer a live chat option. The customer service team is knowledgeable and helpful, providing timely responses to queries.

Product Quality and Selection

The website offers a wide selection of prescription medications and over-the-counter products, including those for allergies, asthma, diabetes, and skincare. All products are sourced from reputable manufacturers and come with clear usage instructions.

Website Usability

The website is easy to use, with a clear layout and easy-to-find products. The search function works as it should, and the product pages provide detailed information about each item. The checkout process is streamlined, making purchases simple and hassle-free.

Returns and Exchanges

Oxford Online Pharmacy accepts returns and exchanges on products that are damaged or defective. Customers must notify the company within 14 days of receipt of the product to begin the returns process.

Promotions and Discounts

Oxford Online Pharmacy regularly offers discounts on a range of products, including prescription medications and over-the-counter items. They also provide free standard delivery on orders over £40.

Reputation

Oxford Online Pharmacy is known for providing quality prescription medications and over-the-counter products at reasonable prices. They have a strong reputation for delivering customer service excellence and are highly rated by their customers.

Payment Options

Oxford Online Pharmacy offers a range of payment options, including credit and debit cards, PayPal, and Amazon Pay. They also have a 3D secure payment gateway to ensure the security of all transactions.

Loyalty Programs

Oxford Online Pharmacy does not currently offer a loyalty program for its customers.

Customer Reviews

The website features many positive customer reviews on both their TrustPilot and Feefo pages. Customers have praised the company for their affordable pricing, quick delivery, and excellent customer service.

Community Involvement

Oxford Online Pharmacy regularly donates to charitable organizations, including Macmillan Cancer Support and the British Heart Foundation. They also participate in fundraising events to support various causes.

Shipping and Costs

Oxford Online Pharmacy provides a range of delivery options, including standard, next-day, and same-day delivery. The cost of shipping varies depending on the delivery option chosen and the weight of the package. Standard delivery is free for all orders over £40.