"I'm the author of two non-fiction books: Wanderland shortlisted for the Stanford Dolman Award and Wainwright Prize, and the award-winning Wild Times." Read More
Oyo Rooms is a rapidly growing online platform that enables users to book budget-friendly hotel rooms in different countries worldwide. With an extensive range of affordable yet quality lodging options, Oyo Rooms has become a popular choice among budget-conscious travelers.
Pros and Cons
The platform provides a user-friendly interface, making it easy to find and reserve a room. It offers exclusive discounts and promotional deals to its customers, helping them to save money on their bookings. However, customer reviews have reported issues with cleanliness, maintenance, and noise levels at some of the properties.
User Experience
The website's interface is highly intuitive and user-friendly, making it easy to book affordable rooms at various hotels. With a robust search functionality and an extensive catalog, users can find the ideal accommodation with ease.
Pricing and Value for Money
One of the significant benefits of using Oyo Rooms is its affordable pricing. Users can access comfortable rooms at competitive rates, making it an excellent option for those on a budget.
Alternatives
There are several other online booking platforms that offer similar services to Oyo Rooms. However, the uniqueness of the platform lies in its budget-friendly accommodations and exclusive discounts.
Customer Service
The platform offers a seamless customer service experience, with a comprehensive support team available 24/7 to help users with their queries and concerns.
Product Quality and Selection
Oyo Rooms promises quality lodging services with its carefully selected roster of hotel properties. However, issues regarding cleanliness and maintenance have been reported by some customers.
Website Usability
The website has an intuitive user interface that is easy to navigate, with a robust search functionality that enables users to filter their search results.
Returns and Exchanges
Oyo Rooms has a clear and straightforward policy regarding cancellations, returns, and exchanges. Users can cancel or modify their reservations within a specific window to receive a refund or change their booking.
Promotions and Discounts
The platform offers exclusive promotional deals and discounts to its users, helping them to save money on their bookings.
Reputation
Oyo Rooms has a good reputation among budget-conscious travelers, providing affordable yet comfortable lodging services.
Payment Options
The platform offers a range of payment options to its users, including credit/debit cards, net banking, and e-wallets.
Loyalty Programs
Oyo Rooms offers its customers a loyalty program called OYO Wizard, which enables them to enjoy exclusive discounts and perks.
Customer Reviews
Customer reviews on Oyo Rooms are mixed, with some praising the budget-friendly accommodations and customer service, while others complain about cleanliness and maintenance issues.
Community Involvement
Oyo Rooms has a strong focus on community involvement, collaborating with NGOs and local businesses to promote tourism and support the local economy.
Shipping and Costs
Shipping is not relevant to Oyo Rooms, as it is an online booking platform that does not ship physical products. Users only pay for the cost of the room they book.
Overall, Oyo Rooms is a great choice for budget-conscious travelers looking for affordable accommodations worldwide. While some issues have been reported, the platform's extensive range of hotel options, competitive pricing, and exclusive discounts make it a top choice for budget travelers.
Review Title: Please be aware of this company very…
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Review Description: Please be aware of this company very horrible. I had a booking last November in Scotland. We was travelling London to Scotland all was good. Just 30 minutes before they text us our booking is cancelled. And they can't help any other place except return. We are completely shocked and mad.so it was very bad experience this stupid company.
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Reviewer Name: Darren Francis
Review Submission Date: 2022-12-12
Review Title: Don't trust OYO - They lie
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Review Description: My advice, never use Oyo for a booking, I wish I had read the reviews before doing so....we made a reservation at a hotel we have used previously to stay after a funeral 3 hours drive from home. Our booking was cancelled by Oyo and they posted on my Airbnb profile that we cancelled it and asked why we would do this. I followed this up and they stated it is not the thing they do. Absolute liars. At least Airbnb refunded promptly.
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Reviewer Name: Rachel
Review Submission Date: 2022-12-01
Review Title: Shocking
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Review Description: Shocking, had a night booked for weeks in advance and they cancelled with less than 10 hours notice when we have plans, certainly don't recommend at all!!
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Reviewer Name: Chris Newman
Review Submission Date: 2022-11-25
Review Title: Bombarded with SPAM
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Review Description: The room booking went fine but since then I've been bombarded with SPAM by OYO. Contacted OYO customer services and was told that the only way to stop it is by downloading their app, creating an account and opting out. I won't use OYO again.
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Reviewer Name: Hamdog
Review Submission Date: 2022-11-20
Review Title: SCAM ARTISTS
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Review Description: DO NOT BOOK THROUGH OYO. SCAM ARTISTS!Absolutely terrible customer service. They speak to you like trash even though they have caused the issues. I had to cancel my bank card to prevent them from taking more payments. It's on the level of fraud. Be warned.
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Reviewer Name: eleni psoma
Review Submission Date: 2022-11-15
Review Title: We booked on 30th of October a double…
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Review Description: We booked on 30th of October a double room for 15th of November. On 15th of November the check in day while we were travelling to the hotel we received a message which saying that our booking been cancelled without any explanation. On this message they say that they will refund the hole amount in 7 to 14 working days and they sounded that they are making as a favour. When we called them the person we spoked was completely incompetent. We strictly do not recommend this OYO.
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Reviewer Name: Customer Mrs Argent
Review Submission Date: 2022-11-12
Review Title: Both lifts out of order
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Review Description: Both lifts out of order, we had to carry luggage down from the 9th floor. My partner has a disability and this wasn’t acceptable. When I highlighted it to reception it was just a sorry and we don’t have the staff to facilitate letting guests know. Don’t book if you have a disability.
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Reviewer Name: Gurpreet Singh
Review Submission Date: 2022-11-07
Review Title: I book room
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Review Description: I book room. I got free red bug in bed. Then after waste 4 hour they given me another room . That’s was also full with bug . OYO said they solved my problem???. They r worse no body listen.
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Reviewer Name: Andy Carrick
Review Submission Date: 2022-11-04
Review Title: Buy a tent
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Review Description: Arrived at the hotel and the place stunk of cannabis as soon as I walked in. Got to the room and the light fixture was hanging off the wall, the smoke alarm had been removed, the heater had an error, the toilet seat was hanging off, the door handles were hanging off. The room stunk of cigarettes and the pillows were lumpy. Made a complaint to customer services and still waiting for a response.I get that these are cheap hotels but basic facilities are still expected
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Reviewer Name: Matthew Veazey
Review Submission Date: 2022-10-29
Review Title: I was notified that my hotel was…
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Review Description: I was notified that my hotel was cancelled at 13:26 on the day of my booking while I was hiking to the hotel. The message from OYO said this was 'due to unforseen circumstances'. Turns out the hotel was completely closed, which could have been foreseen!