Oyorooms User Reviews

Introduction

Oyo Rooms is a leading online hotel booking portal that offers affordable stays with standardized amenities. Launched in 2013, it has expanded its reach to over 800 cities in 80 countries worldwide. The US website, oyorooms.com/us/, specifically caters to the American audience.

Pros and Cons

Pros:

• Oyo offers a wide range of budget-friendly accommodations with standardized amenities.
• The website has a simple and user-friendly interface, making it easy to navigate and book a room.
• There are frequent discounts and promotional offers available, making it even more affordable for customers.
• Oyo has a 24/7 customer service support team that is always ready to assist customers with their needs.

Cons:

• Oyo may not always deliver on the promised amenities, as some rooms may not be as clean or comfortable as advertised.
• The cancellation policy can be complicated and confusing for customers, resulting in unexpected charges.
• Some users have reported issues with the website's payment system and account security.

User Experience

Overall, users have had a positive experience with Oyo Rooms. The website is easy to use, and booking a room is a straightforward process. The variety of accommodations and pricing options has also been praised by many. However, some users have reported issues with the accuracy of the room descriptions and have dealt with some inconveniences during their stay due to the lack of consistency in the amenities offered.

Pricing and Value for Money

Oyo Room's budget-friendly accommodations make it an affordable option for travelers. Additionally, frequent promotions and discounts help customers save even more. However, some users have reported hidden charges, which can make the final price higher than expected.

Alternatives

Some alternatives to Oyo Rooms include Booking.com, Expedia, and Hotels.com. These websites offer a similar range of accommodations and prices, but may have more robust cancellation and refund policies.

Customer Service

Oyo has a 24/7 customer service team available to assist customers with any issues or concerns they may have. However, some users have reported slow response times and difficulty in getting their issues properly resolved.

Product Quality and Selection

Oyo offers a range of accommodations, from budget-friendly options to more luxurious choices. While some users have reported inconsistencies in the amenities offered, the majority of customers have found the accommodations to be clean and comfortable.

Website Usability

The website is simple and user-friendly, making it easy to navigate and book accommodations. However, some users have reported issues with the payment system and account security.

Returns and Exchanges

Oyo's cancellation and refund policies can be complicated and confusing for customers, with some users reporting unexpected charges.

Promotions and Discounts

Oyo frequently offers promotions and discounts, making it an even more affordable option for customers.

Reputation

Oyo Rooms has built a solid reputation as a budget-friendly hotel booking portal. However, some users have reported issues with cleanliness and consistency in the amenities offered.

Payment Options

Oyo accepts various payment methods such as credit cards, debit cards, and net banking. However, some users have reported issues with the payment system.

Loyalty Programs

Oyo offers a loyalty program, where customers can earn points for each stay that can be redeemed for future bookings.

Customer Reviews

Overall, Oyo has received mostly positive reviews from customers. The majority of users have found the accommodations to be clean and comfortable, and the website easy to use.

Community Involvement

Oyo is involved in various social initiatives such as providing free stays for frontline workers during the pandemic and launching sustainable initiatives to reduce the carbon footprint.

Shipping and Costs

As Oyo Rooms is an online booking portal, there are no shipping costs. However, some hidden charges may apply, which can increase the final price.