Users Voice for Oyorooms

94% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
6% users rated Excellent
Pie Chart Review Representation for Oyorooms
Oyorooms Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 03 Sep 2019

Last updated by on 12 Mar 2023

"I am Vrushali Rakhunde and when you ask me about a film's story be ready for spoilers and an interesting experience."
Sep 2022 1 3.8 4.5 4.5 4.8 1.2
Oct 2022 1 4.2 3.6 4 4.3 1.3
Nov 2022 1 2.8 4.4 4.2 2.4 1.4
Dec 2022 5 5 5 5 5 5
Mar 2023 1 3.4 4.1 4.1 1.7 1.4
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Detailed Oyorooms Review by

Introduction

Oyo Rooms is a leading online hotel booking portal that offers affordable stays with standardized amenities. Launched in 2013, it has expanded its reach to over 800 cities in 80 countries worldwide. The US website, oyorooms.com/us/, specifically caters to the American audience.

Pros and Cons

Pros:
  • Oyo offers a wide range of budget-friendly accommodations with standardized amenities.
  • The website has a simple and user-friendly interface, making it easy to navigate and book a room.
  • There are frequent discounts and promotional offers available, making it even more affordable for customers.
  • Oyo has a 24/7 customer service support team that is always ready to assist customers with their needs.
Cons:
  • Oyo may not always deliver on the promised amenities, as some rooms may not be as clean or comfortable as advertised.
  • The cancellation policy can be complicated and confusing for customers, resulting in unexpected charges.
  • Some users have reported issues with the website's payment system and account security.

User Experience

Overall, users have had a positive experience with Oyo Rooms. The website is easy to use, and booking a room is a straightforward process. The variety of accommodations and pricing options has also been praised by many. However, some users have reported issues with the accuracy of the room descriptions and have dealt with some inconveniences during their stay due to the lack of consistency in the amenities offered.

Pricing and Value for Money

Oyo Room's budget-friendly accommodations make it an affordable option for travelers. Additionally, frequent promotions and discounts help customers save even more. However, some users have reported hidden charges, which can make the final price higher than expected.

Alternatives

Some alternatives to Oyo Rooms include Booking.com, Expedia, and Hotels.com. These websites offer a similar range of accommodations and prices, but may have more robust cancellation and refund policies.

Customer Service

Oyo has a 24/7 customer service team available to assist customers with any issues or concerns they may have. However, some users have reported slow response times and difficulty in getting their issues properly resolved.

Product Quality and Selection

Oyo offers a range of accommodations, from budget-friendly options to more luxurious choices. While some users have reported inconsistencies in the amenities offered, the majority of customers have found the accommodations to be clean and comfortable.

Website Usability

The website is simple and user-friendly, making it easy to navigate and book accommodations. However, some users have reported issues with the payment system and account security.

Returns and Exchanges

Oyo's cancellation and refund policies can be complicated and confusing for customers, with some users reporting unexpected charges.

Promotions and Discounts

Oyo frequently offers promotions and discounts, making it an even more affordable option for customers.

Reputation

Oyo Rooms has built a solid reputation as a budget-friendly hotel booking portal. However, some users have reported issues with cleanliness and consistency in the amenities offered.

Payment Options

Oyo accepts various payment methods such as credit cards, debit cards, and net banking. However, some users have reported issues with the payment system.

Loyalty Programs

Oyo offers a loyalty program, where customers can earn points for each stay that can be redeemed for future bookings.

Customer Reviews

Overall, Oyo has received mostly positive reviews from customers. The majority of users have found the accommodations to be clean and comfortable, and the website easy to use.

Community Involvement

Oyo is involved in various social initiatives such as providing free stays for frontline workers during the pandemic and launching sustainable initiatives to reduce the carbon footprint.

Shipping and Costs

As Oyo Rooms is an online booking portal, there are no shipping costs. However, some hidden charges may apply, which can increase the final price.

Oyorooms Recent User Reviews

User Rating

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Reviewer Name: Melissa

Review Submission Date: 2022-11-27

Review Title: Horrible place...needs to be shut down
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Review Description: Horrible place...needs to be shut down. Cracks in walls, nasty smell, no one at front desk. Clogged bath tub, uncomfortable pillows. I will NEVER stay in a OYO hotel again!'

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Reviewer Name: David Short

Review Submission Date: 2022-11-26

Review Title: Don't pay with cash
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Review Description: I booked the hotel through booking.com. I arrived on Wednesday night, November 23rd at 8:30pm and paid the full price of 189.14 in cash. The next morning I got an email from OYO saying that I was reported as a no show and the full amount of 189.14 was charged to my credit card. Went to the front desk a couple of times and said there was nothing he could do. Chatted with OYO person a couple of times but no luck. When I get home Monday l will contact my credit card company and dispute the charges. I will never ever book a room through OYO again!!

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Reviewer Name: dwayne broussard

Review Submission Date: 2022-10-14

Review Title: You have to stay in a cardboard boxbe quick with your food or…e
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Review Description: You have to be quick with your food or the roaches will steal your food. Horrible service and I think people deal drugs in the parking lot

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Reviewer Name: Brad

Review Submission Date: 2022-09-25

Review Title: Horrible
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Review Description: Horrible MoldDirty sheetsIndian operators are thievesWe got a taste of Indian slums

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Reviewer Name: Ravi Kumar

Review Submission Date: 2022-08-27

Review Title: This is Ravikumar my phone number is…
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Review Description: This is Ravikumar my phone number is 8050601769Till now the Oyo people not settled my payment they told me within 15 days they will settle, now it's two months over my 500 rs not settled, Very big cheaters, not responding also.please be careful while booking Oyo please today only settle my payment and deposit the money today itself otherwise you will be facing very bad. I already sent my all bank details to you. Do the needful.

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Reviewer Name: Dawn Marie

Review Submission Date: 2022-08-07

Review Title: ABSOLUTELY DISGUSTING
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Review Description: Hotel is hotter than hell. It stinks so bad. Roaches in room. No covers over light switches. 2 paper thin pillows that are absolutely disgusting and yellow. Stains in bedding. Light bulbs out in room. It was an absolutely disgusting place. I would never recommend nor EVER step foot in an Oyo EVER AGAIN. By far the WORST place I have ever stepped foot in.

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Reviewer Name: Anita

Review Submission Date: 2022-08-03

Review Title: I would not recommend OYO to anyone
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Review Description: I would not recommend OYO to anyone. Customer service is not good at all. When I was canceling my reservation, I was questioned bad and was treated very rudely.

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Reviewer Name: William Bronson

Review Submission Date: 2022-07-11

Review Title: I’m not sure how these people are still…
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Review Description: I’m not sure how these people are still allowed to be in business in the USA.disgusting, nasty smell, unkept and poorly maintained. The interior walls weren’t even painted fully. It’s like they went out of their way to make it a bad experience.

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Reviewer Name: Tk Moore

Review Submission Date: 2022-06-18

Review Title: Made a reservation 2 months ahead for a…
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Review Description: Made a reservation 2 months ahead for a family beach wedding has six emails verifying I am confirming our room now just a few weeks before the wedding I get an email saying that because of extraordinary circumstances we no longer have a reservation I think they just got offered twice the amount it doesn't really matter I just need a room for our family wedding and I think this is despicable

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Reviewer Name: Ronald Kneeland

Review Submission Date: 2022-06-18

Review Title: Unsafe nasty rooms
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Review Description: I booked the 3 bedroom family suite. The rooms are in the basement with only one exit. The bed covers were stained. Rooms smelled moldy. We could not stay under these conditions. Hotel refused to give a refund. They offered 3 single rooms at a higher price but these rooms were in worse condition than the family suite.