Introduction

Oyo Rooms is an Indian-based hospitality company that offers hotels and vacation homes at affordable rates. The company has expanded to over 800 cities globally, with a focus on providing comfortable and convenient accommodations in the budget range.

Pros and Cons

Some of the benefits of using Oyo Rooms include affordable prices, easy booking, a wide selection of lodging options, and a user-friendly website. However, the company has some drawbacks, such as limited availability in certain areas, potential quality issues with some properties, and mixed customer service reviews.

User Experience

Oyo Rooms has a mobile app and website that allows customers to search for and book lodging with ease. The user interface is intuitive, making searching and booking a hassle-free experience. The app also provides real-time updates on bookings, which helps customers stay on top of their schedules.

Pricing and Value for Money

Oyo Rooms offers competitive prices for its lodging options. The company offers special promotions and discounts, making it even more affordable for travelers on a budget. The value for money is high since the lodging options are comfortable, convenient, and affordable.

Alternatives

There are several alternatives to Oyo Rooms, including Airbnb, Booking.com, and TripAdvisor. These platforms offer similar services, but the pricing and quality of accommodations may differ. It's essential to compare prices and read customer reviews before making a booking.

Customer Service

Oyo Rooms has a customer support team available 24/7 to assist customers with their bookings and inquiries. The company offers a live chat feature on its website and app, making it easy for customers to get immediate assistance.

Product Quality and Selection

Oyo Rooms offers a wide variety of lodging options, including hotels, vacation homes, and apartments. The selection is vast, and customers can choose from different locations, amenities, and price ranges. However, the quality of accommodations may vary, and it's essential to read customer reviews before booking.

Website Usability

The Oyo Rooms website and app are easy to use, with intuitive features that allow customers to search for and book accommodations quickly. The site also offers helpful filters, such as location, price range, and amenities, making it easy to find the perfect lodging option.

Returns and Exchanges

Oyo Rooms has a flexible cancellation policy that allows customers to cancel their reservations without penalties up to 24 hours before the check-in time. However, cancellations made less than 24 hours before check-in may incur a charge.

Promotions and Discounts

Oyo Rooms offers regular promotions and discounts, which can save customers a significant amount of money. Customers can sign up for the Oyo newsletter to receive updates on the latest promotions and discounts.

Reputation

Oyo Rooms has a mixed reputation, with some customers praising its affordable rates and easy booking process, while others have raised concerns about the quality of accommodations and customer service issues.

Payment Options

Oyo Rooms accepts several payment options, including credit cards, debit cards, and online banking. The company also offers a secure payment system, ensuring that customer information is protected.

Loyalty Programs

Oyo Rooms has a loyalty program called Oyo Wizard, which offers members discounts, exclusive deals, and rewards for their frequent bookings.

Customer Reviews

Customer reviews on Oyo Rooms are mixed, with some praising the affordable rates and convenient booking process, while others have raised concerns about the quality of accommodations and customer service.

Community Involvement

Oyo Rooms has various social and environmental initiatives, including providing training and employment opportunities to local communities, supporting education programs for underprivileged children, and promoting environmental sustainability through eco-friendly practices.

Shipping and Costs

Since Oyo Rooms is a hospitality company, there are no shipping costs. However, customers may incur additional costs, such as taxes, extra charges for amenities, or penalties for canceling their reservations. It's essential to read the terms and conditions carefully before making a booking. Overall, Oyo Rooms is an affordable and convenient option for travelers on a budget. While there are some concerns regarding quality and customer service, the company's pricing and wide selection of lodging options make it a popular choice for many customers. It's essential to read reviews and compare prices before making a booking to ensure a comfortable and enjoyable stay.

Simmi Joseph Senior Content Editor

Hi, I'm Simmi Joseph, a seasoned Content Marketing professional based in Mumbai, Maharashtra, India. With a wealth of experience in B2B client management, editorial calendar creation, and team management,...

Oyorooms Recent User Reviews

User Rating

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Reviewer Name: Shekhar

Review Submission Date: 10-01-2019

Review Title: The refund policy of oyo is very bad
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Review Description: The refund policy of oyo is very bad. does not connect the call to service executive. They just want new bookings all the time. Bt not resolving the issues. Bad experience..

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Reviewer Name: Tiffany anne

Review Submission Date: 10-01-2019

Review Title: Oyo…. couldn’t have a better title…on your own!!!!
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Review Description: I was evacuating for a cat 5 hurricane.....booked my room a week before.. everything confirmed..got there to check in and hotel has no clue of what I'm talking about.... went through booking.com...luckily we made it out safe but they were putting our lives in danger....my family had no choice but to go back to the mobile home....I'm not going to talk about the mental distress we went through my mother is 75......I will never spend money oyo or through booking.com if they choose to treat their guests like this they can keep it

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Reviewer Name: praveen samz

Review Submission Date: 10-01-2019

Review Title: Oyo providing fraud service & not…
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Review Description: Oyo providing fraud service & not refunding payments after given in the mail. Customer care people well trained for cheating the customer to place the call on hold & disconnecting. Everyone doing the same thing. Almost 40days gone not processed my refund. My booking ID OBRI9628. Pls do use oyo service. If you book you’ll lose your amount

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Reviewer Name: Baki Billah

Review Submission Date: 10-01-2019

Review Title: very poor service
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Review Description: very poor service

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Reviewer Name: Dalip

Review Submission Date: 10-01-2019

Review Title: very bad customer care service they…
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Review Description: very bad customer care service they don't have any executive to solve the problem or to give answer of your any enquiry .I made the booking ref MQVD3779. Form last four days I try my best to connect hotel and oyo customer care .No one response on the given phone number or on email

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Reviewer Name: Pathak Rushik

Review Submission Date: 10-01-2019

Review Title: Don’t use this OYO app
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Review Description: Thanks for your quick respond.

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Reviewer Name: Sunil Datt

Review Submission Date: 10-01-2019

Review Title: Oyo fraud of India oyo Hotel not…
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Review Description: Oyo fraud of India oyo Hotel not booking properly don't booking any way in hotel oyo please be careful no no Returns please waste of money oyo hotels don't booking anybody

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Reviewer Name: Rony Mohan

Review Submission Date: 10-01-2019

Review Title: Oyo is a scamFraud now!Beware!
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Review Description: Oyo is a ScamFraud company!Beware! Their customer service is the worst i ever had.Please dont book through oyo.Its a pure fraudster company now.

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Reviewer Name: ameya agrawal

Review Submission Date: 10-01-2019

Review Title: Oyo Rooms: From Solution to Problem
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Review Description:

What was meant to be a solution has become a problem. Oyo Rooms has transformed into the very thing that it had set out to change.

For hours, a customer has been trying to book a room since 4pm, but to no avail. The payment link is not working and the booking is about to expire. Despite reaching out to customer care, the same automated messages are being sent, and the on-call support keeps the customer on hold for a long time.

This is not the first time such an experience has been encountered. The consistency of bad experiences leave people puzzled over why they should continue booking with Oyo Rooms. However, due to the almost monopoly that Oyo has on properties, there seems to be no other option for bookings.

It feels foolish to trust Oyo at this point. Countless hours have been wasted previously, and now the customer is left considering whether sleeping on the road is a better option.

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Reviewer Name: Zac

Review Submission Date: 10-01-2019

Review Title: The Company Has Received Negative Feedback from a Customer
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Review Description: A customer had a negative experience with this company and has expressed discontent online. The customer claims to have booked four rooms for $202, but was charged an additional amount of $111, which was not disclosed to them beforehand. This has left the customer feeling cheated and frustrated with the company's practices. They have decided to file a dispute with their bank regarding the additional charge.