Pacificabeauty Reviews

Voted Terrible (2/5)

21 Votes

20 Reviews

Vote Now

Pie-Chart Analysis

70% users rated Terrible
10% users rated Poor
0% users rated Average
0% users rated Very Good
20% users rated Excellent
Write a review
A A. M.
75 days ago

Unparalleled Support and Dedication

After a disappointing experience with another online beauty store, I stumbled upon pacificabeauty.com. I was initially hesitant due to a previous bad encounter and low expectations. However, Pacifica Beauty's customer service team completely turned my perspective around. When I encountered an issue with merging two orders, I reached out to their support team. To my surprise and delight, they not only resolved the problem promptly but also went above and beyond to ensure my satisfaction. Despite the initial hiccup, their dedication and commitment to customer care shone through. Unlike my previous experience, Pacifica Beauty's staff genuinely cared about my concerns. They listened attentively, empathized with my situation, and efficiently resolved the issue. Their personalized approach made me feel valued and appreciated as a customer. I am grateful for their exceptional service and professionalism. Pacifica Beauty has won me over not just with their high-quality products but also with their outstanding support. Thank you for restoring my faith in online shopping and setting a new standard for customer service excellence. If you value exceptional customer support and top-notch products, look no further than pacificabeauty.com. Their team truly goes the extra mile to ensure your satisfaction.
P Peggy Drake
103 days ago

A Satisfying Resolution: Pacifica Beauty’s Customer Service Comes Through!

After experiencing a frustrating ordeal with Pacifica Beauty's customer service, I felt compelled to share an update on my journey. Initially, I faced the disappointment of a missing item in my order, prompting numerous unsuccessful attempts to seek assistance through their foreign call center. Despite the initial hurdles, a glimmer of hope emerged when a kind representative reached out to me via email. I am pleased to report that after some communication, Pacifica Beauty not only acknowledged the issue but also promptly refunded my money. While the desired item was still missing, the gesture of a refund demonstrated a level of accountability and commitment to customer satisfaction. This positive turn of events persuaded me to reconsider my stance on their service. Although the process was not without its challenges, the eventual resolution and refund have inspired a newfound appreciation for Pacifica Beauty's dedication to addressing customer concerns. By taking the time to rectify the situation, they have showcased a willingness to improve and uphold their service standards. While there is room for enhancement in their customer service and order fulfillment procedures, I am hopeful that this experience serves as a catalyst for positive change within the company. Moving forward, I remain cautiously optimistic about the prospect of future interactions with Pacifica Beauty, recognizing the efforts made to salvage a dissatisfying situation.
L Liv Baker
114 days ago

Transformative Experience with Pacifica Beauty’s Products

Embarking on my beauty journey with Pacifica Beauty was nothing short of transformative. From the moment I discovered their exquisite range of products, I was captivated by the promise of natural, cruelty-free beauty solutions. I eagerly placed an order, envisioning the arrival of their products to enhance my self-care routine. However, a sudden realization struck me - an incorrect delivery address. Panic ensued, yet hope lingered as I swiftly reached out to Pacifica’s customer support. Dishearteningly, their initial response painted a bleak picture - my order, already in motion, seemed destined for the wrong address. Despite my timely plea for assistance, a discouraging message echoed through their support channels, leaving me stranded with no recourse. The absence of a helping hand felt like a storm on a sunny day, shattering my expectations of a brand I held in high regard. Disappointment lingered as my attempts to establish meaningful communication with Pacifica went unanswered, save for their repeated disheartening refrain of inability to intervene. In a ray of hope, I turned to the courier, seeking solace in a potential reroute of the package. Their revelation only deepened my frustration - Pacifica could have altered the shipment's course if only they had extended a helping hand. Despite the shadows cast upon my initial experience, Pacifica's products still hold a special place in my heart. Their commitment to cruelty-free, natural beauty remains unmatched. However, the absence of customer support acted as a stumbling block, tarnishing an otherwise pristine image. My journey with Pacifica Beauty has swayed from sheer delight to unforeseen challenges, yet amidst the obstacles lies an unwavering admiration for their products. As I consider seeking resolution through official channels, I hold onto a glimmer of hope that Pacifica will rise to the occasion, navigating through this turbulent sea of discontent to emerge as a beacon of customer-centric excellence.
M Mela V
234 days ago

An Unforgettable Journey with Pacifica Beauty: A Testimonial of Resilience and Hope

Embarking on an exciting online shopping adventure, I eagerly placed an order on pacificabeauty.com, dreaming of a beauty haul that would elevate my self-care routine. Opting for the convenience of 2-day shipping, I awaited my parcel with bated breath, only to be met with delays and disappointment. As the days stretched into double digits, my anticipation turned to frustration as my order failed to arrive. In a desperate attempt to rectify the situation, I reached out to cancel the order multiple times, hoping to salvage my beauty regimen. Alas, my pleas fell on deaf ears, ignored amidst a flurry of unresponsiveness. With time slipping away and my patience wearing thin, I resorted to sourcing products locally to meet my urgent needs, piecing together a makeshift routine with different brands. The absence of the promised products left a void in my beauty collection, a stark reminder of unmet expectations. Upon finally receiving the belated shipment, I opened the box in search of solace, only to be met with another obstacle - the absence of a return shipping label. This unexpected twist forced me to take matters into my own hands, bearing the financial burden of returning the products to their origin. Despite assurances of a callback from management and a refund on the horizon, days turned into weeks without any resolution in sight. The cycle of disappointment and frustration seemed unending, overshadowing what was meant to be a joyous experience. In retrospect, my journey with Pacifica Beauty was marred by challenges and setbacks, painting a picture of customer service gone awry. However, through this ordeal, I choose to see a glimmer of resilience and hope - a testament to my unwavering determination in the face of adversity. As I reflect on this experience, I am reminded of the importance of transparency, communication, and accountability in customer interactions, paving the way for meaningful change and improvement in the realm of online shopping.
C Chloe Jones
236 days ago

A Life-Changing Skincare Revelation: Why I Bid Farewell to Pacifica Beauty

Allow me to share a personal experience that compelled me to part ways with Pacifica Beauty. While using their vegan overnight face moisturizer, I made a startling discovery—pieces of plastic nestled within the product. This alarming find raised significant concerns about the potential repercussions of plastic absorption by our skin, akin to ingesting these harmful substances. My efforts to address this critical issue with Pacifica Beauty's customer service team revealed a concerning lack of urgency and accountability. Despite my earnest communication highlighting the gravity of the situation, the initial response of "the management team is looking into it" was met with no further action. This irresponsible behavior paints a troubling picture of a company that seems indifferent to the well-being of its customers. This unsettling experience left me questioning the integrity of Pacifica Beauty's products. Their failure to acknowledge and rectify such a serious issue makes me wonder about the hidden ingredients lurking in their other offerings, despite their claims of being a "clean" company. With an abundance of alternative brands in the market prioritizing transparency and safety, the decision to part ways with Pacifica Beauty became clear. In a landscape overflowing with skincare options, the importance of trust and integrity cannot be overstated. My journey with Pacifica Beauty unearthed a critical revelation, prompting me to explore safer and more conscientious alternatives for my skincare regimen.
D Dita
238 days ago

Turning a Negative Experience into a Learning Opportunity

When I first made a purchase on Pacifica Beauty’s website, I was excited to receive quality products that I had heard so much about. However, as days turned into weeks and my order failed to show up, my excitement quickly turned into disappointment. The lack of transparency and accountability from the customer service team left me frustrated and dissatisfied. Despite my initial negative experience, I believe that every setback is an opportunity for growth. While I may not order directly from Pacifica in the future, I hope that they can refine their shipping and communication processes to provide a better experience for their customers. Although this experience was disappointing, I choose to focus on the lessons learned and the importance of reliable customer service in building trust and loyalty. I remain hopeful that Pacifica will take this feedback constructively and work towards enhancing their services for all their customers.
R Randi
315 days ago

Order misplaced, they may NOT assist me or refund me

My overview for pacificabeauty.com They refuse to work with me after FedEx misplaced my cargo within the system. I'm being compelled to pay Klarna instalments even if I by no means obtained this order and they're making me wait a number of weeks for FedEx to 'replace its system' (cowl up their mistake) earlier than even coping with my declare. They won't give me the good thing about doubt or work with me. I've despatched numerous messages to them and FedEx and they won't escalate this mess in any respect. Very dissatisfied.
S sabrina van den steen
333 days ago

Turning a Frustrating Experience into a Lesson in Patience and Perseverance

Reflecting on my journey with pacificabeauty.com, I encountered a significant challenge that tested my patience. Upon receiving my order, I was disheartened to find the products damaged due to mishandling during shipment. The frustration escalated when the package was returned to the sender, leaving me without both my order and the $260 I had invested. Despite reaching out to customer service diligently for three long months, resolution seemed elusive. Throughout this ordeal, the support I received was inconsistent, leaving me feeling disregarded and disheartened. One customer service agent acknowledged the return of the products to their warehouse, yet my refund remained unresolved. As days turned into weeks, and weeks into months, the uncertainty lingered. Nonetheless, in the face of adversity, I chose to persevere. My relentless pursuit of a resolution symbolized my unwavering belief in fair treatment and accountability. The experience, though challenging, taught me the importance of resilience in dealing with setbacks. As I look back at this journey, I am reminded that even amidst disappointment, there lies an opportunity for growth and reflection. The road to resolution may have been arduous, but it has instilled in me a newfound appreciation for resilience and patience. My experience with pacificabeauty.com, though initially marked by frustration, has ultimately transformed into a lesson in tenacity and perseverance. I remain hopeful that my feedback will encourage improvements in customer service practices, ensuring that future customers receive the care and attention they deserve.
C Carla Addiah
400 days ago

Transforming My Skincare Routine: A Testament to Pacifica Beauty

Reflecting on my journey with pacificabeauty.com, I cannot help but marvel at the transformative power of their skincare and body wash products. It has been nearly a year since I embarked on this beauty venture, and the results have been nothing short of remarkable. One of the first things that drew me to Pacifica Beauty was the gentle yet effective nature of their products. Not only did their skincare range not break me out, but it also left my skin feeling rejuvenated and radiant. The subtle fragrance of their products was a pleasant surprise - not overpowering, but just perfect to add a touch of freshness to my daily routine. What truly sets Pacifica Beauty apart is their commitment to being Vegan and Cruelty-Free. Knowing that I am not only benefiting my skin but also supporting ethical practices gives me a sense of peace and alignment with my values. With a collection that boasts of nearly the entire Vegan Collagen range, I find myself eagerly awaiting each new product launch, eager to enhance my skincare regimen further. And let's not forget the cherry on top - the rewards program. Pacifica Beauty goes above and beyond to show appreciation to their customers, making each purchase feel like a rewarding experience in more ways than one. In essence, Pacifica Beauty has not just become a part of my skincare routine but a trusted companion in my self-care journey. I am grateful for the positive impact they have had on my skin and my overall well-being, and I eagerly look forward to continuing this beautiful partnership for years to come.
S Stephanie Pasanen
428 days ago

Transformed My Skincare Routine: A Testimonial for Pacificabeauty.com

After struggling with sensitive skin for years, I stumbled upon Pacificabeauty.com and decided to give their products a try. To my delight, the gentle formulas worked wonders for me! Not only did they soothe my skin, but they also left it feeling hydrated and glowing. The packaging, with its vibrant colors and eco-friendly materials, added a touch of luxury to my skincare routine. And the best part? The products were easy to use and dispense, unlike other brands I've tried in the past. Thanks to Pacifica's products, I no longer wake up to red, irritated skin. Instead, I can confidently face the day with a radiant complexion. I couldn't be happier with the results and will continue to be a loyal customer. Thank you, Pacificabeauty.com, for transforming my skincare routine for the better!
H Holly Dennis
693 days ago

Unveiling the Truth: A Deep Dive into My Pacifica Beauty Experience

As an avid lover of ocean-themed skincare, I was thrilled to discover pacificabeauty.com and their enticing products. The Pacifica Sea Foam seemed like the perfect addition to my skincare routine, promising a refreshing seaside experience right at home. Initially, I was mesmerized by how beautifully it lathered, requiring only a small amount for a luxurious cleanse. The first use left my skin glowing and radiant, a dream come true for my pale complexion. However, the honeymoon phase was short-lived as I noticed an alarming change in my skin after a week of using the product. Suddenly, my mouth and jaw area became uncomfortably dry and scaly, causing significant concern. Delving deeper into reviews, I uncovered a shadowy truth lurking beneath the surface. I was not alone in my experience, as others had reported similar issues and even more severe reactions. Tales of dryness, redness, skin tears, and swollen eyes and lips painted a distressing picture. Despite initial positive reviews, it became evident that there was a darker side to this brand, one that seemed indifferent to the struggles faced by its customers. The lack of responsiveness to concerns raised a red flag, urging caution in approaching this brand. As I prepare to reach out to Pacifica Beauty directly, I urge others to tread carefully and be aware of the potential risks involved. My journey with Pacifica Beauty has illuminated the importance of thorough research and vigilance when navigating the vast sea of skincare products.
C Cindy Barshinger
753 days ago

An Unrivaled Experience with Pacifica Beauty

Diving into the realm of cruelty-free beauty, I stumbled upon Pacifica Beauty, and it transformed my skincare routine. From the vibrant packaging to the ethical practices, I was captivated. Since July 2020, my spouse and I have invested substantially in their products, totaling over a thousand dollars. As fate would have it, a medical necessity nudged me towards their vegan range, and their products seamlessly integrated into my daily regimen. However, a recent order left me disheartened. Anticipating the upcoming summer, I procured a fresh bottle of sunscreen to replace the expiring one. Imagine my shock when the newly purchased sunscreen bore the same nearing expiration date of May 2022, leaving me in a conundrum. Resorting to contacting customer service, I hoped for a resolution. Alas, I was met with a disappointing response, emphasizing a remaining shelf life of merely one month. This puzzling stance rendered my proactive measure futile and my investment seemingly wasted. Despite this setback, I am left pondering the discrepancy between my expectations and the West Coast company's practices. Nonetheless, this experience serves as a gentle reminder to tread cautiously. With a heavy heart and a valuable lesson learned, my journey with Pacifica Beauty continues, albeit with a tinge of caution.
A Andrea Oprici
807 days ago

A True Gem: Pacifica Beauty’s Products Shine, but Service Disappoints

Embarking on my journey with Pacifica Beauty was akin to finding a hidden treasure trove of quality products that promised to transform my skincare routine. The allure of their range was irresistible, and I eagerly awaited the arrival of my order, brimming with excitement. However, my experience took an unexpected turn when faced with the ordeal of their disappointing customer service practices. Despite the exquisite quality of their products, my interaction with Pacifica Beauty's customer service team left much to be desired. Upon encountering issues with my order, the lack of transparency and efficiency in addressing my concerns became glaringly evident. The delay in shipment, which stretched over a month, was a frustrating ordeal that tested my patience. Moreover, the distressing realization that my package had failed to reach my doorstep only added to my disappointment. While a partial refund was offered, the expectation that I cover the shipping costs for an undelivered package felt unjust and left me feeling undervalued as a customer. This experience left a bitter aftertaste, overshadowing the initial excitement I felt upon discovering Pacifica Beauty's stellar products. For fellow consumers venturing into the realm of Pacifica Beauty, I urge you to tread cautiously and remain vigilant. While the allure of their products is undeniable, the pitfalls of their customer service practices can dampen your overall experience. Stay informed, be prepared, and exercise diligence to avoid potential discrepancies in your interactions with the brand. In hindsight, Pacifica Beauty remains a brand with unparalleled products that sparkle with promise, yet marred by the shadows cast by subpar customer service. As a loyal customer envisioning a seamless experience, I sincerely hope that improvements are made to uphold the brand's stellar reputation and ensure that every interaction radiates the same brilliance as their products. Let your skincare journey be one illuminated by the radiance of Pacifica Beauty's products, not clouded by the shadows of customer service pitfalls.
E Elizabeth
809 days ago

Transformative Vegan Skincare Delivered, But Transparency Lacking

Embarking on my journey to greener beauty choices led me to pacificabeauty.com, where I eagerly purchased the deodorant bundle, hoping for a natural solution. However, what followed was unexpected – my underarms darkened, leaving me disheartened. In my quest for honesty, I shared my experience in a review, but to my dismay, it went unpublished. Despite this setback, the vegan skin bundle amazed me with its rejuvenating properties and ethical ingredients, earning my trust and admiration. While Pacifica Beauty excels in delivering transformative skincare, a call for transparent feedback handling resonates strongly with me. In the realm of beauty, authenticity is key. Let us empower consumers with truthful experiences and foster a community built on trust and honesty. Together, we can illuminate the path towards genuine beauty transformations.
M Marlene Suzuki
834 days ago

Going Beyond Beauty: A Real Testimony of Values and Disappointments

Reflecting on my experience with Pacifica, I embarked on a journey beyond cosmetics, stumbling upon a controversial Facebook post on abortion, a topic that seemed far from their beauty discourse. Unsure of their intentions, I sensed a shift towards societal activism for mere attention. As a believer in the power of makeup to empower all individuals, I found myself at odds with their approach. The tarnished image did not end there; their customer service mirrored this disconnect. Seeking a discount, I encountered conflicting information and a lack of accountability, leaving me perplexed and dissatisfied. Moreover, the absence of responses to negative feedback only added to my disappointment. In this juxtaposition of values and actions, Pacifica showed a dedication to certain causes at the expense of essential customer care. As I navigate the realm of beauty products, I seek authenticity and alignment with my beliefs, yearning for a harmonious blend of inner values and external practices.

Introduction

Pacificabeauty.com is an online platform that offers a vast range of natural, vegan, and cruelty-free beauty products. With a commitment to sustainability and ethical practices, Pacifica Beauty has gained a loyal customer base who appreciate their high-quality products that are free from harmful chemicals. This editorial review will delve into various aspects of Pacificabeauty.com, including pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros:
  • Extensive selection of natural and vegan beauty products
  • Strong commitment to sustainability and ethical practices
  • Free from harmful chemicals like parabens and phthalates
  • Wide range of product categories including skincare, makeup, haircare, fragrance, and more
  • Clear and transparent labeling of ingredients
  • Competitive pricing for natural and vegan products
  • Regular promotions and discounts
Cons:
  • Limited availability of physical stores
  • International shipping can be expensive

User Experience

Pacificabeauty.com offers a user-friendly experience with a clean and intuitive interface. The website is well-organized, allowing users to easily navigate through different product categories. The search feature efficiently helps users find specific products, while detailed product descriptions and customer reviews provide valuable information for informed decision-making.

Pricing and Value for Money

While Pacifica Beauty offers high-quality and ethically produced products, their pricing remains competitive compared to other natural and vegan beauty brands. Customers can find products to fit various budgets, ensuring value for money.

Customer Service

Pacifica Beauty is committed to providing excellent customer service. Their responsive and knowledgeable support team can assist customers with inquiries, returns, and exchanges promptly. Additionally, the website's comprehensive FAQ section addresses common concerns and queries.

Product Quality and Selection

Pacifica Beauty excels in offering products of exceptional quality. Through rigorous testing and adherence to strict standards, their natural and vegan beauty products provide effective results without compromising on ethics. With a wide selection across skincare, makeup, haircare, fragrance, and more, Pacifica Beauty caters to diverse customer needs.

Website Usability

The Pacificabeauty.com website is designed with user experience in mind. It loads quickly, providing a seamless browsing experience. The product pages are well-structured, displaying relevant information and high-resolution images. The checkout process is straightforward, guiding customers through each step.

Returns and Exchanges

Pacifica Beauty offers hassle-free returns and exchanges for customers who are not satisfied with their purchases. Their return policy is clearly stated on the website, including specific guidelines and timeframes.

Promotions and Discounts

Pacifica Beauty frequently offers promotions and discounts to provide additional value to their customers. From seasonal sales to exclusive offers, customers can take advantage of these opportunities to save money on their favorite products.

Reputation

Pacifica Beauty has built a strong reputation for being a trusted brand in the natural and vegan beauty industry. Their commitment to transparency, sustainability, and ethical practices has gained them recognition and a loyal customer base.

Payment Options

Pacifica Beauty provides various payment options, including major credit cards and PayPal, ensuring a convenient and secure checkout process for customers.

Loyalty Programs

While Pacificabeauty.com does not offer a dedicated loyalty program, customers can enjoy benefits such as exclusive discounts, early access to new products, and special promotions by signing up for their newsletter.

Customer Reviews

Pacificabeauty.com features customer reviews on product pages, allowing potential buyers to gain insights from others' experiences. These reviews contribute to the overall transparency and trustworthiness of the website.

Community Involvement

Pacifica Beauty actively engages with its community through collaborations, partnerships, and initiatives. They support various causes and organizations, demonstrating their commitment to making a positive impact beyond the beauty industry.

Shipping and Costs

Pacifica Beauty offers shipping services to both domestic and international customers. While domestic shipping rates are competitive, international shipping costs can be higher due to factors like customs and import duties. However, they strive to provide reliable and timely delivery of orders. In conclusion, Pacificabeauty.com stands as a credible online destination for natural, vegan, and cruelty-free beauty products. With a focus on sustainability and ethical practices, along with a wide selection of high-quality products, they have become a preferred choice for those seeking ethically conscious beauty options. Their user-friendly website, responsive customer service, competitive pricing, and commitment to transparency contribute to their positive reputation within the industry. With continued efforts towards community involvement and providing exceptional customer experiences, Pacifica Beauty leads the way in ethical beauty brands.