Users Voice for Pacsun

88% users rated Terrible
1% users rated Poor
3% users rated Average
2% users rated Very Good
6% users rated Excellent
Pie Chart Review Representation for Pacsun
Pacsun Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 22 May 2019

Last updated by on 12 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 5 4.4 4.1 4.8 2.4 1
Oct 2022 5 4.4 3.9 4.8 2.6 1
Nov 2022 1.9 2.7 4.1 4.9 4 1
Dec 2022 5 5 5 5 5 5
Mar 2023 1 4.6 3 4.8 2.6 1.5
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Detailed Pacsun Review by

Introduction

Pacsun.com is an American clothing retailer that sells trendy streetwear and beach-inspired fashion for both men and women. Founded in 1980, the company has grown to over 600 stores across the U.S. and Puerto Rico, and has become a popular destination for fashion-conscious millennials and Gen Z shoppers looking for affordable fashion.

Pros and Cons

Pros: - Cool and trendy clothing that appeals to younger generations - Large selection of brands including Vans, Champion, and Nike - Free shipping on orders over $50 - Frequent sales and discounts available - Loyalty program for frequent shoppers Cons: - Limited selection of sizes for some items - Quality can be hit or miss for certain products - Returns and exchanges can be cumbersome - Customer service can be slow to respond

User Experience

Pacsun.com has a sleek and modern website design that makes it easy to navigate and find what you're looking for. The site is optimized for mobile, so you can shop on-the-go. The product pages have clear images and detailed descriptions, and there are customer reviews to help you make informed decisions. However, some users have reported slow loading times and technical glitches.

Pricing and Value for Money

Pacsun.com offers affordable prices for trendy clothing, with prices ranging from about $10 for accessories to $100+ for premium items. The value for money can vary depending on the item's quality and how often you wear it. However, the frequent sales and discounts make their prices even more attractive.

Alternatives

Other retailers that offer similar styles and price points include Urban Outfitters, Zara, and H&M. However, Pacsun.com has a unique beachy vibe that sets it apart from other streetwear retailers.

Customer Service

Pacsun.com's customer service can be hit or miss, with some users reporting slow response times and difficulty with returns and exchanges. However, they do offer a 60-day return policy and have a FAQ section and customer service hotline for assistance.

Product Quality and Selection

The product quality can vary depending on the item, with some users reporting issues with durability and fit. However, overall, the quality is decent for the price point. Pacsun.com offers a wide selection of brands and styles that cater to the younger generation's fashion tastes.

Website Usability

Pacsun.com's website is user-friendly and easy to navigate. The search function is efficient, and there are categories and filters to help you find what you're looking for quickly. The checkout process is straightforward, although some users report technical glitches.

Returns and Exchanges

Pacsun.com offers a generous 60-day return policy for items in their original condition. However, returns and exchanges can be cumbersome, with some users reporting slow processing times and difficulty getting in touch with customer service.

Promotions and Discounts

Pacsun.com frequently runs sales and promotions, with discounts ranging from 10-50% off. They also have a loyalty program that rewards frequent shoppers with special offers and early access to sales.

Reputation

Pacsun.com has a mixed reputation, with some users praising their on-trend fashion and affordable prices, while others complain about issues with quality and customer service.

Payment Options

Pacsun.com accepts major credit cards, PayPal, and Apple Pay as payment options.

Loyalty Programs

Pacsun.com's loyalty program, myGSOM Rewards, offers points for purchases that can be redeemed for discounts and exclusive offers.

Customer Reviews

Customer reviews on Pacsun.com are generally positive, with users praising their trendy fashion and affordable prices. However, some negative reviews cite quality and customer service issues.

Community Involvement

Pacsun.com partners with a variety of organizations to give back to their community, including the California State Parks Foundation and Boys & Girls Clubs of America.

Shipping and Costs

Pacsun.com offers free shipping on orders over $50, with standard shipping costing $5 for orders under $50. They also offer expedited shipping for an additional fee.

Pacsun Recent User Reviews

User Rating

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Reviewer Name: Cynthia Schneiderhan

Review Submission Date: 2022-12-29

Review Title: Called at least 8 times for an online…
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Review Description: Called at least 8 times for an online order filled with issues. Delivered to wrong address...then one pair of jeans never shipped but they never contacted me. Every time I call I speak to the same woman who is very nice but does nothing to resolve the issue

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Reviewer Name: Jessica W

Review Submission Date: 2022-12-21

Review Title: THEE WORST!!
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Review Description: THEE WORST!!! DO NOT...I REPEAT DO NOT ORDER WITH THEM. ORDERED SOMETHING ON THE 12TH, IT HAS YET TO SHIP OUT AND THEYRE TELLING ME THEY HAVE UNTIL THE 2D OF JANUARY. DO NOOOOOOOOOOOOOT ORDER WITH THEM

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Reviewer Name: Chris Becker

Review Submission Date: 2022-12-20

Review Title: I purchased a pair of jeans for my daughter and they fell apart not once but twice!
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Review Description: I purchased a pair of jeans for my teenage daughter in a store. They fit great but literally fell apart in the crotch 3 months later after wearing them maybe 10 times. I thought it was a fluke and bought another pair. IT HAPPENED AGAIN! I took them to the store and they didn't care one bit. Clearly the crotch has fallen apart and not even on the seam. Just horrible. Never again

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Reviewer Name: Jiayi Lu

Review Submission Date: 2022-12-12

Review Title: Did not even worth a star
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Review Description: If it could, I will give 0 star. The customer service was sucks. I didn’t receive one of my packages. They ask me a police report for issuing the refund. ??? Ridiculous

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Reviewer Name: conor .hicken

Review Submission Date: 2022-10-11

Review Title: Rubbish. Avoid.
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Review Description: Initially I was disappointed as the website advertised a discount code which suggested it was applicable to all orders over $100 however during checkout it became obvious this was clickbait. I overlooked this and made my order only to be disappointed further as they sent completely the wrong colour - there is even a tag on the hoodie with the colourway name and this doesn't correspond with the colourway on my receipt, that I ordered.

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Reviewer Name: Nancy Evans

Review Submission Date: 2022-09-08

Review Title: Unhappy customer
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Review Description: For the most part, I like PacSun. However, I'm currently waiting for a package from them and giving them the side eye. FedEx nor PacSun are helpful about when my package will be delivered, clearly you can see my package hasn't moved in three days. This is very poor service on both parts, so disappointed! This is the first and last time I order online from PacSun. If I buy anything from them, I'll be going to the actual store.

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Reviewer Name: Bill Wirka

Review Submission Date: 2022-08-31

Review Title: Do not do business with this company
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Review Description: Do not do business with this company. They say a package was delivered but it never was. Ring camera proves it. They would not give a refund or just re deliver the product. Terrible customer service. Told us we had to file a police report but nothing was stolen from our porch, it simply wasn’t delivered or taken to the wrong address.

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Reviewer Name: sabah simama

Review Submission Date: 2022-07-21

Review Title: One of the worst customer service I…
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Review Description: One of the worst customer service I have ever chat with. They cancelled my order without any reason even the items were in the stock. If you buy items in a sale day with a free shipping they are going to cancel it. they let you place the order then, they will check how much you paid before. I have been chatting with their agent for about 20 min, and the agent ask me to go to a local shop were they can help me better even though my order was placed online!

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Reviewer Name: Joe Chiodi

Review Submission Date: 2022-07-20

Review Title: Ordered shorts 2 weeks ago and never…
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Review Description: Ordered shorts 2 weeks ago and never came. Got email saying order was canceled and was never reimbursed.

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Reviewer Name: KF

Review Submission Date: 2022-06-03

Review Title: Wish I could put 0 stars
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Review Description: Wish I could put 0 stars. Do NOT order online from this company. I express shipped my items to be here before my vacation. I paid 168$ for these items and received the completely wrong order. They then said in order to receive the items I paid for and express shipped I have to go return the wrong items before they will ship the correct items. It was not my fault I received the wrong order and with work during the day I don't have time to go return. They did absolutely nothing to help.