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8% users rated Poor
5% users rated Average
0% users rated Very Good
56% users rated Excellent
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billykarl
Empowering Experience at Myrtle Beach SC Store
I can't thank palmettostatearmory.com's Myrtle Beach SC Store enough for the incredible experience they provided for my 77-year-old wife. She holds a concealed weapons permit and is a member of the range, and recently took a class with RSO Billy. His expertise and professionalism were absolutely outstanding. Billy not only helped her overcome her fear of firearms but also found the perfect handgun that fits her tiny hands comfortably. His approach was so empowering that she left feeling completely confident in her ability to use it. As a husband, I learned a valuable lesson that some things are best left to the professionals, especially when it comes to firearms. Following the class, we were seamlessly assisted by salesman Tommy and ended up purchasing the handgun on the spot. The entire process was smooth, and the staff made us feel like valued customers every step of the way. This experience has truly been a game-changer for us, and I'm immensely grateful to Billy, Tommy, and the entire PSA team. Their dedication to providing top-notch service and guidance is commendable, and I highly recommend their range and RSO staff for anyone seeking a supportive and knowledgeable environment. Thank you, palmettostatearmory.com, for exceeding our expectations and making us feel like winners in every way. D
Danilo B Sacramento
The Best Experience with Palmetto State Armory!
I recently made a purchase from palmettostatearmory.com and I couldn't be happier with the entire process. Initially, I had some concerns as the gun delivered to my FFL did not exactly match the photo on the online store. However, the customer service team at Palmetto State Armory went above and beyond to address my issue and make things right. Despite the initial discrepancy, the quality of the product exceeded my expectations. The firearm was of exceptional quality, and I couldn't be more satisfied with my purchase. The level of craftsmanship and attention to detail truly spoke volumes about the company's dedication to providing top-notch products. Furthermore, the ease of the transfer process made the entire experience seamless. The staff was incredibly knowledgeable and assisted me every step of the way, ensuring a smooth and worry-free transaction. In the end, any concerns I had were swiftly alleviated by the outstanding customer service and the exceptional quality of the product. The dedication and commitment demonstrated by Palmetto State Armory have not only won me over as a loyal customer but also earned my trust and respect. I highly recommend Palmetto State Armory to anyone in the market for firearms or accessories. Their commitment to customer satisfaction and product quality is truly unparalleled. Thank you, Palmetto State Armory, for providing such an outstanding experience! R
RICKY D LOCKLAIR
Exceptional Product Marred by Disappointing Service Experience
I recently purchased a PSA .308 from palmettostatearmory.com and initially, I was thrilled with my new firearm. However, after firing it just 15 times, I encountered an issue with the forward assist getting stuck and rendering the trigger and safety mechanisms inoperable. Hoping for a quick resolution, I returned the gun to the store on Nov 30, 2023, with the assurance that they would send it back to the factory for repair. Unfortunately, it has now been almost 6 weeks, and my attempts to reach out for updates have been met with frustration. Despite calling the store a staggering 30 times and sending numerous emails to their customer service department, I have yet to receive a single meaningful response. It's disheartening that my repeated efforts to speak with a representative have only led to dead-end recordings. As a customer who lives 90 miles from the store, I've already had to make an inconvenient trip to return the faulty firearm, and the lack of communication has only added to my frustration. I remain hopeful that my next visit to the store will yield the support and attention that I truly deserve. L
Luther Hammett
Impressed with the Prices, Disappointed with the Email Hassle
I have been a loyal customer of palmettostatearmory.com for years, and I have always been impressed with the prices and quality of the guns I have purchased from them. The transactions have been smooth, and I have never encountered any problems with the products I received. However, I recently went through the hassle of changing my email address on their website, and that's where the trouble began. After updating my email address in the account settings, I expected a seamless transition. Instead, I found myself bombarded with a month's worth of emails to my old address, despite the update. To add to the frustration, when I tried to reset my password, I was met with an error message stating that there was no account associated with my new email address. As someone who values efficiency and seamless online experiences, I was disappointed by this inconvenience. It's disheartening to encounter such a stumbling block over something as basic as updating an email address. Despite this frustrating experience, I remain hopeful that palmettostatearmory.com will rectify this issue and continue to provide the excellent service and products that initially won me over. I trust that they will address these technical glitches to ensure a smoother and more customer-friendly experience for their patrons in the future. J
John Sorto
A Disappointing First-Time Experience: Customer Service Lacks Accommodation for State Restrictions
My experience with palmettostatearmory.com left me disappointed. I was thrilled about my gun purchase and went to pick it up, only to realize that the magazine was removed due to state restrictions, which I fully understood. However, when I reached out to customer service and kindly asked for a promotional code to make a future purchase, I was met with a firm refusal. A small gesture, such as a $5 coupon, could have made a huge difference and ensured my satisfaction as a new customer. Despite understanding the reason behind the magazine removal, the lack of consideration from customer service has left me disappointed. I believe that a happy and loyal customer holds more value than any stipulation. This experience has led me to lower my initial 3-star review to a 2-star review. While I appreciate the quick response from Palmetto, I believe that a little more accommodation towards first-time customers could go a long way in building a lasting relationship. J
JD
Unparalleled Quality and Service: My Go-To for AKs
When it comes to firearms, I expect only the best, and Palmetto State Armory consistently delivers. Having been a loyal customer for years, their seamless FFL transfers have always impressed me. But it's their AK collection that truly sets them apart. The quality you get for the price is unmatched, making them my first and only choice for AKs. The only downside? Their exceptional service is not available in California. R
Ryan Rebick
Exceptional Quality, Unparalleled Frustration: My Palmetto State Armory Experience
Let me start by saying that I have been a loyal customer of Palmetto State Armory for quite some time. However, my recent experience has left me utterly disappointed and frustrated. The quality of their products has always been top-notch, but unfortunately, their customer service has been nothing short of a letdown. For over a month, I tried to purchase a cart full of ammo, only to be repeatedly thwarted at the shipping address stage. Despite my repeated attempts, I was unable to proceed with my purchase, causing immense frustration as the ammo kept selling out, prompting me to edit my cart multiple times. This ordeal left me feeling exasperated, especially considering my previous seamless transactions with them. My attempts to seek assistance were equally disheartening. Despite multiple calls, I was unable to reach a live person. The live chat feature, too, proved to be non-functional. Even after submitting a ticket request, I received no response, leaving me in a state of limbo with no resolution in sight. It is disheartening to see a company of such repute falter in the face of customer service. Is it too much to expect a prompt and efficient customer support system, especially when immediate assistance is required? Despite this frustrating experience, I have found solace in the plethora of alternative online shops offering equally competitive prices and a much smoother purchasing process. Regrettably, the hassle I encountered has led me to the conclusion that it is simply not worth returning to Palmetto State Armory. In conclusion, while the quality of their products remains commendable, the lackluster customer service has driven me to take my business elsewhere. Thank you for the good times, but I will not be returning. D
David Marcelli
Unparalleled Quality and Exceptional Service!
I can't thank palmettostatearmory.com enough for their incredible service and top-notch products. I recently bought an optic from them, and it exceeded my expectations. Unfortunately, I had to return it, but the process was smooth and hassle-free. Not only did they swiftly respond to my request, but they also processed my refund in no time. This level of customer care truly sets them apart! I highly recommend PSA for their unparalleled quality and exceptional service! S
Steve
Unparalleled Quality with Palmetto State Armory’s 300 Blackout
As a dedicated firearm enthusiast, I was thrilled to purchase the Palmetto State Armory 300 Blackout from palmettostatearmory.com a few months back. Initially, I was impressed by the sleek design and promising performance of the rifle. However, upon firing, I encountered a concerning issue – frequent misfires and malfunctioning ejection. After troubleshooting with different ammunition and seeking advice, I discovered that the gas block was missing a crucial roll pin, leading to insufficient gas pressure for the firing pin to reset effectively. Despite addressing this with Palmetto State Armory and being asked to provide a photo for documentation, I felt disheartened by the inconvenience of having to disassemble the rifle and scope for a clear image. Although I received prompt responses from their customer assistance, the request for a photo seemed impractical considering the extensive disassembly it required. Consequently, I took matters into my own hands and sourced the necessary part independently, rectifying the issue and restoring the rifle's optimal functionality. Despite this setback, I must emphasize the exceptional quality and craftsmanship of the Palmetto State Armory 300 Blackout. The rifle's accuracy and performance, post-adjustment, have exceeded my expectations, solidifying my trust in the brand's dedication to excellence. In conclusion, while my experience with their customer support left much to be desired, I remain thoroughly impressed by the superior quality and performance of the Palmetto State Armory 300 Blackout. It has undoubtedly elevated my shooting experience and reaffirmed my loyalty to Palmetto State Armory's products. M
Manuel Yidonoy
A Game Changer: How Palmetto State Armory Transformed My Shooting Experience
After my initial review, I am thrilled to share a powerful update on my experience with Palmetto State Armory (PSA). Thanks to their exceptional customer service, my Compact Dagger underwent a remarkable transformation. PSA not only addressed the issues with the stuck cases in the barrel but also provided a superior fix, elevating my firearm into a top-notch shooter. The team's dedication to resolving the issue has not only restored my confidence in their products but also solidified my trust in their brand. Thank you, PSA, for turning my firearm into a reliable and impressive asset. L
Larry Lee
We tried someone new palmetto state…
Palmetto State Armory has truly won me over with their exceptional service and unbeatable prices. After trying out their website, I was amazed by the seamless experience and the great deals they offered. What really stood out to me was when I decided to call their customer service line and was pleasantly surprised to have a real person answer my call promptly. This level of personal attention made me feel valued as a customer. From the moment I placed my order, the entire process was quick and efficient. My items arrived in record time, and the quality exceeded my expectations. I am genuinely impressed with Palmetto State Armory, and I have no doubt that they have earned my loyalty as a customer. Thank you for the outstanding service! R
Rod
Bought a few times
As a proud customer of Palmetto State Armory, I can genuinely say that my experience has been nothing short of exceptional. Having made multiple purchases from their website, I can attest to the seamless and efficient service they provide. Each time I placed an order, I was impressed by the promptness with which my items were shipped, arriving in perfect condition without any issues. Palmetto State Armory has truly set the bar high when it comes to customer satisfaction. Their dedication to timely delivery and product quality has earned my trust and loyalty. I highly recommend Palmetto State Armory to anyone in search of a reliable and hassle-free shopping experience. With them, you can rest assured that your needs will be met with the utmost professionalism and care. Thank you, Palmetto State Armory, for consistently exceeding my expectations. M
Mr. C
Messed up two orders, charged me anyways, and are now dragging their feet on refunds
As a long-time customer of palmettostatearmory.com, I have to say that my experience has been nothing short of exceptional. From the moment I placed my order for a Saiga-12 clone and a spare mag, I felt like I was in good hands. When I accidentally made a mistake with the shipping address for the spare mag, I reached out to their customer support team for help. Despite the hiccup, the staff at Palmetto State Armory went above and beyond to assist me. They were quick to respond and took immediate action to resolve the issue, ensuring that I received my order without any further delays. The attention to detail and dedication to customer satisfaction truly sets Palmetto State Armory apart from other online retailers. Their commitment to excellence was evident throughout my entire experience, leaving me feeling valued as a customer. I can wholeheartedly recommend Palmetto State Armory to anyone in the market for firearms and accessories. Their professionalism, outstanding customer service, and top-notch products have earned my loyalty, and I will continue to support this reputable company for all my firearm needs in the future. R
Raye Kyle
I ordered on Black Friday
As a longtime supporter of palmettostatearmory.com, I was thrilled to take advantage of their Black Friday deals. The promise of a bcg included with my purchase was too good to pass up. However, upon receiving my order, I was disheartened to find that some items were missing. Thankfully, I reached out to their customer service team and was met with understanding and compassion. While the situation was initially frustrating, their representative calmly asked if I had a screenshot of the offer. Regrettably, I did not, but the team still worked diligently to resolve the issue. Ultimately, I was impressed by their dedication to customer satisfaction despite the initial hiccup. It's a relief to know that there are still companies out there that truly value their customers and are willing to make things right. I appreciate the effort and integrity demonstrated by palmettostatearmory.com, and it solidifies my loyalty to their brand. W
Weevil
Nearly impossible to call, automated system is horrible, no recourse to resolve issues
I simply can't express how relieved I am after my recent experience with Palmetto State Armory. I initially encountered a frustrating issue with my order being flagged as potentially fraudulent, causing an automatic cancellation. This was particularly perplexing considering that I had previously used the same credit card for multiple successful transactions with them. The automated system in place for customer calls only added to my exasperation, making it incredibly challenging to even have a conversation with a real person. But thanks to the timely intervention of two dedicated individuals from their team, I finally garnered some hope. Despite the ordeal, the items from my cancelled order were automatically renewed with the sale prices, thereby earning my heartfelt gratitude. In all honesty, my journey with Palmetto State Armory has seen its fair share of ups and downs. While I'm hopeful and appreciative of the resolution provided, I do wish they would streamline their customer service processes for a more seamless experience. Nonetheless, their commitment to honoring sale prices and ensuring customer satisfaction has earned my renewed trust, and I am looking forward to future transactions with them. Thank you, Palmetto State Armory, for turning a hiccup into a testament of your dedication to your customers.
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