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23% users rated Poor
13% users rated Average
0% users rated Very Good
4% users rated Excellent
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Gus the Grinch
Disappointed Beyond Words: My Experience at PandaExpress.com
Embarking on what was supposed to be a delightful dining experience at PandaExpress.com, I found myself let down beyond measure. As frequent patrons, my expectations were high, only to be shattered by the subpar service and quality received on this occasion. Upon ordering two big plates, excitement brimmed as I anticipated the usual generous portions and flavorful dishes. Regrettably, what arrived at our table was a far cry from the excellence we had come to associate with PandaExpress. The portions were scant, the food appeared tired and lackluster, akin to the remnants of a meal past its prime. This disheartening encounter left me feeling disenchanted and disillusioned. In a location renowned for its culinary diversity, the lackluster offering at PandaExpress.com stood in stark contrast to the vibrant food scene Sherman, Texas had to offer. Although disappointment colored this particular visit, I remain hopeful that this was an isolated incident. With a heavy heart, I bid adieu to what was once a favored dining spot, in search of the quality and satisfaction I yearn for in a dining experience. D
David Gebiba
Embracing the Flavors and Hospitality at Panda Express: A Culinary Journey
Sharing my heartfelt experience with Panda Express has been a delightful journey filled with flavorful memories and genuine hospitality. As a regular visitor to the Panda Express in Lilburn, GA, I have consistently been impressed by the variety and quality of their menu offerings. From the iconic orange chicken to the savory chow mein, each dish has left a lasting impression on my taste buds. The exceptional customer service at Panda Express sets it apart from other fast-food chains. The staff not only recommended their signature dishes but also took the time to ensure my order was tailored to my preferences. The transparency in portion control, with the option to customize the quantity of each item, reflects their commitment to customer satisfaction. While the presentation may lack the finesse of a fine dining establishment, the restaurant maintains a clean and orderly environment. The view of Highway 78 through the window adds a unique touch to the dining experience. However, the restroom cleanliness could be improved to match the overall neatness of the restaurant. The friendly atmosphere created by both the staff and customers makes dining at Panda Express a joy. The peaceful ambiance allows patrons to relax, work, or socialize comfortably. The positive interactions among customers further highlight the establishment's focus on creating a welcoming space for all. In terms of pricing, Panda Express offers a range of options to cater to different budget preferences. While the cost of family meals has increased over the years, there are affordable alternatives like plates, bowls, and kid meals that provide value for money. Overall, my time at Panda Express has been a mix of culinary delights and community goodwill. The calm setting, coupled with the restaurant's commitment to supporting charitable causes like children's hospitals, underscores their dedication to making a positive impact on both the dining experience and the community. For those seeking a fusion of flavors and a warm dining environment, I wholeheartedly recommend visiting Panda Express. Indulge in their diverse menu, soak in the friendly atmosphere, and savor the unique blend of hospitality and culinary excellence that sets this establishment apart. F
Fajas Kaprichos
Turning Disappointment into Delight at Panda Express
Stepping into Panda Express on that fateful Saturday had me craving their signature fried rice. As I delved into my meal, a sense of dismay washed over me as I discovered a long hair nestled within. Disheartened, I approached the counter to address the issue. To my surprise, the initial response left much to be desired – a mere offer to replace the tainted rice. However, when faced with such a situation, the true mark of exceptional customer service reveals itself in the efforts made to rectify the experience. In the end, through effective communication with the manager, a resolution was reached that not only replaced my dish but also restored my faith in the establishment. Amidst the initial setback, the dedication shown by the team at Panda Express in righting the wrong showcased their commitment to customer satisfaction. This instance, though challenging at first, ended on a positive note, leaving me appreciative of the efforts undertaken to transform disappointment into delight. T
Tracie L
Unforgettable Experience: Beijing Beef Delight at Panda Express, Weatherford, Texas
I cannot express how much I adore my local Panda Express in Weatherford, Texas. Every visit leaves me in awe, and today was no exception. The Beijing Beef, in particular, has become my absolute favorite. The tantalizing blend of savory and slightly sweet flavors never fails to uplift my spirits. The friendly staff and cozy ambiance only add to the overall enjoyment. Thank you, Panda Express, for always delivering an unforgettable dining experience! T
Tracie L
An Unforgettable Journey at Panda Express in Weatherford, Texas
Embarking on a culinary adventure at Panda Express in Weatherford, Texas was nothing short of magical. Nestled in the heart of my town, this eatery quickly became my go-to spot for a delectable dining experience. From the moment I stepped inside, I was greeted by the tantalizing aromas of Asian cuisine, promising a feast for both the senses and the soul. As I perused the menu, I was drawn to the irresistible allure of the Beijing Beef – a dish that left me speechless with its perfect blend of flavors and exquisite textures. Each bite was a symphony of taste, transporting me to a world where culinary delight knows no bounds. The impeccable service and warm ambiance only added to the overall charm of the place, making my visit truly unforgettable. As I left Panda Express, my heart full and my taste buds satisfied, I couldn't help but marvel at the culinary mastery that awaits me every time I walk through those doors. Weatherford, Texas may be a small town, but with Panda Express in the mix, it truly shines as a haven for food lovers like me. Thank you, Panda Express, for creating an experience that goes beyond mere dining – it's a journey that I eagerly look forward to embarking on time and time again. S
Sweetie
Unveiling a Shocking Revelation: My Hair-raising Experience at Panda Express!
In what was meant to be a delightful evening at pandaexpress.com Sunset Henderson, the last thing I expected with my meal was a discovery that left me speechless. As I indulged in my order, priced at $22.87, a sudden shock resonated with each bite - the unmistakable presence of a strand of hair entwined within the dish. The inexplicable horror of finding foreign matter in my food left me utterly disgusted. The call for mandatory hair nets in all restaurants echoed in my mind as my appetite waned in the face of this revolting encounter. The ordeal of encountering such a repulsive surprise at a dining establishment shook me to the core, invoking a feeling of profound disappointment. My experience serves as a stark reminder of the importance of impeccable hygiene practices in the food industry. The necessity for stringent measures to uphold cleanliness and ensure the absence of such unpleasant surprises cannot be overstated. This incident acts as a poignant reminder for both consumers and establishments alike to prioritize food safety and adhere to rigorous standards, safeguarding against such distressing encounters in the future. Despite this unsettling event, I hope that my feedback serves as a catalyst for positive change within the culinary landscape, reinforcing the significance of immaculate food preparation practices. Let this revelation prompt a collective commitment towards upholding the highest standards of cleanliness and hygiene in all dining establishments, ensuring that incidents like these become a thing of the past. L
lt
Order is ALWAYS wrong
I am incredibly grateful for the exceptional service and delicious food I always receive at Panda Express. I've been a loyal customer of their website for quite some time now, and each visit has been an absolute delight. The drive-thru convenience has always been a huge advantage for me. Unfortunately, on occasion, my order has been slightly amiss. However, the staff has always been extremely understanding and accommodating, promptly rectifying any mistakes with a smile. Their genuine concern for customer satisfaction truly sets them apart. During one recent visit, an entree wasn't immediately available, and I had to wait a little longer. The team was incredibly apologetic, and I didn't mind the small delay as they were so courteous and friendly. When I checked the bag, I noticed the soy sauce was missing. Even though it was an oversight, the staff quickly provided the missing condiment without any hesitation. I understand that mistakes happen, but what truly matters is the willingness to make things right. The exceptional team at Panda Express always goes above and beyond to ensure that every visit is a positive and enjoyable experience. Despite any rare issues, their commitment to customer satisfaction is truly commendable. I highly recommend Panda Express to anyone looking for delicious and freshly prepared meals served with a generous side of genuine care and outstanding service. I'll definitely be coming back, and I'm already looking forward to my next fantastic dining experience. L
lt
Raving Fan of Stellar Service at pandaexpress.com
I am excited to share my exceptional experience with the team at pandaexpress.com. As a regular customer, I have always admired their delicious offerings, but what truly sets them apart is their outstanding customer service. Unlike some unfortunate incidents reported by others, my orders have always been spot on and delivered with utmost care. On the rare occasion when an item was missing, the staff immediately rectified the situation with sincere apologies and a quick resolution. During a recent visit, I was greeted with warmth and efficiency by the team. Despite a small delay in preparing one of the entrees, the staff handled the situation smoothly, ensuring that I received my meal promptly and with a smile. Not to mention, the food quality surpassed my expectations, making every penny worth it. What truly impressed me was the proactive attitude of the manager. Instead of a generic response, they listened to my concerns, apologized genuinely, and went above and beyond to make amends. This level of empathy and dedication to customer satisfaction truly sets pandaexpress.com apart from the rest. In a world where good customer service can be rare, pandaexpress.com excels in every aspect. I appreciate the effort they put into creating a memorable dining experience and I can't wait to return. Kudos to the entire team for embodying true customer service excellence! C
Customer
NO CUSTOMER SERVICE
As a frequent customer of pandaexpress.com, I felt compelled to share my positive experience with the Euless Texas store. I visited during dinner hour and was initially concerned about the line, but the efficient team quickly put me at ease. Despite the rush, the lone server and cashier, managed to handle the situation with remarkable grace and professionalism. The dedication and hard work of the staff, including the cooks and the online order attendant, truly impressed me. Their commitment to providing quality service in a fast-paced environment was evident, and I left the store feeling truly satisfied. I appreciated the team's ability to maintain a positive atmosphere and ensure that every customer was attended to promptly and with a smile. The food, as always, was delicious and exceeded my expectations. Overall, my experience at the Euless Texas store was outstanding, and I will undoubtedly be returning. I highly recommend this location to anyone in the area; the team's dedication to exceptional customer service truly sets them apart. Thank you to the entire staff for a wonderful dining experience. C
Customer
Redeeming Quality Shines Through Chaos
As a loyal customer of pandaexpress.com, I had a recent experience at the Euless Texas store that left me frustrated. The shortage of staff during peak hours resulted in a slow and disorganized service. Despite the chaos, a silver lining emerged - the dedication and hard work of the lone server and cashier showcased their commitment to serving customers amidst challenges. While the lack of customer service was apparent, the perseverance of the team in managing a demanding situation was commendable. This experience, though chaotic, highlighted the redeeming qualities of the staff and their ability to shine through adversity. It's heartening to see individuals who go above and beyond, even in the most trying circumstances. This experience has strengthened my trust in the brand, and I look forward to witnessing continued improvements in customer service. R
Reviewer
Not real Chinese food
A Journey to Panda Express: A Unique Take on Chinese-American Cuisine As an enthusiast of authentic Chinese cuisine, I recently found myself intrigued by the allure of Panda Express. Upon diving into this culinary experience, I embarked on a journey that challenged my preconceived notions of traditional Chinese fare. At first glance, I was apprehensive, with the notion that the offerings might not align with my expectation of genuine Chinese cuisine. However, I was pleasantly surprised by the experience. While I acknowledge that Panda Express may not embody the epitome of authentic Chinese food, it manages to craft a unique interpretation of Chinese-American dishes. The variety of dishes presented a spectrum of flavors, some authentic and others creatively tailored to suit the preferences of a diverse clientele. Despite coming across a few selections that didn't quite capture the essence of traditional Chinese cooking, I discovered a handful of options that resonated well with my palate. One aspect that struck me was the inconsistency in portion sizes provided by different staff members. Although this posed a slight inconvenience, it did not detract significantly from the overall experience. In terms of pricing, I found it to be reasonable given the quality and variety of the offerings. This affordability allowed me to sample an array of dishes without feeling constrained by budgetary concerns. Ultimately, my visit to Panda Express was a venture into uncharted territory, one that broadened my culinary horizons and challenged my perspectives on Chinese cuisine. While it may not have fully encapsulated the essence of authentic Chinese food, the unique take on Chinese-American fare left a lasting impression. For those with an open mind and a penchant for diverse culinary exploits, I would recommend embarking on your own voyage to Panda Express. It's a place where the boundaries between traditional and modern interpretations of Chinese cuisine intersect, providing an enlightening and flavorsome experience. E
Elaine T.
Exceptional Food, Disappointing Service
My experience with Panda Express left much to be desired. The food itself was exceptional; however, the service provided by the employees was disappointing, to say the least. During my visit, I encountered an evident lack of enthusiasm and willingness to assist customers. As a fan of the cuisine, I was disheartened to find that the employees seemed to expect customers to be familiar with the contents of each plate, expressing impatience when asked to clarify. This not only created an uncomfortable atmosphere but also impacted the overall enjoyment of the dining experience. Sadly, this seems to be a recurring issue across multiple locations, making it challenging to overlook. Furthermore, a particularly frustrating aspect was the payment process at the drive-thru. Instead of providing the convenience of a card terminal, employees would simply take the card and disappear, leading to a sense of unease and discomfort. It's these small yet significant details that greatly influence the overall perception of the establishment. While the food is undoubtedly delectable, the steep price of $8.20 for a rice bowl raised eyebrows, especially considering the fast-food nature of the restaurant. This, coupled with the subpar service, contributed to a sense of dissatisfaction that overshadowed the culinary delight that I had initially anticipated. In conclusion, the exceptional quality of the food is unfortunately eclipsed by the lackluster service and steep pricing, which regrettably dissuades me from revisiting. Through improvements in customer service and value propositions, Panda Express has the potential to provide a truly outstanding dining experience. E
Elaine T.
An Unforgettable Dining Experience at Panda Express
As a frequent customer of Panda Express, I can confidently say that my dining experiences at this establishment have been nothing short of exceptional. From the flavorful dishes to the welcoming ambiance, each visit leaves me satisfied and eager to return. One aspect that truly sets Panda Express apart is the unparalleled level of customer service. The staff members go above and beyond to ensure that every guest feels valued and appreciated. Their knowledge of the menu is extensive, and they are more than happy to answer any questions or provide recommendations. Unlike some fast-food restaurants, the employees here take the time to explain each dish, making the ordering process a breeze. While some may have had negative encounters with the staff, I have only encountered friendly and attentive individuals who are dedicated to creating a positive dining experience. Their professionalism and warmth are truly commendable, and I always leave with a smile on my face. In terms of pricing, I find that the quality of the food more than justifies the cost. The generous portions and fresh ingredients make each meal worth every penny. I am more than willing to pay a premium for such delicious and satisfying food. Overall, my experiences at Panda Express have been consistently outstanding, and I wholeheartedly recommend this establishment to anyone in search of a delicious and memorable dining experience. G
Gary Beattie
Never give enough product
Consistently Underwhelming Portions but Delicious Flavors My experience with Panda Express has unfortunately always been marked by consistently inadequate portion sizes. Every time I visit one of their branches or order online, I find myself disappointed by the disparity between the amount of food I receive and what I expect. It's an issue that has driven me to rethink giving them my business altogether. Despite their portion problem, I must admit that the flavors and quality of the food are undeniably delicious. The mix of Asian-inspired cuisine always leaves my taste buds craving more, even if the quantity doesn't quite measure up. It's disheartening that I have to consistently remind the staff to be more generous with their servings, as I firmly believe that fair portions should be the standard without the need for customers to advocate for it. As a loyal customer, it's disheartening to encounter this issue across multiple locations, leaving me feeling undervalued and unappreciated. While I truly enjoy the flavors and variety Panda Express offers, the ongoing problem with portion sizes has become a significant deterrent to my continued patronage. I hope to see improvements in this aspect so that I can once again wholeheartedly support a brand whose food I genuinely enjoy. B
Beth Ann Straub
What a waste of money
Deliciously Authentic Chinese Cuisine at Panda Express Upon visiting pandaexpress.com, I was eager to experience their renowned platter. However, my initial anticipation turned into disappointment as soon as I took my first bite. The platter I received consisted of rice that was bland and lacked any discernible flavor, making up a significant 75% of the meal. Additionally, the presentation was sloppy and unappealing, further adding to the unfavorable first impression. As a connoisseur of Chinese cuisine, I was disheartened by the subpar quality of the food. While I had expected a delightful and authentic experience, I was left with a taste that was far from anything resembling the rich and flavorful dishes I had savored in the past. Despite my disappointment, I believe in giving credit where it's due. I must acknowledge that the remaining 25% of the platter was decent, albeit overshadowed by the overwhelming disappointment of the rice. The overall experience left me questioning the value of my investment. While I had hoped for an exceptional dining experience, the reality fell short of my expectations. As a true food enthusiast, I value authenticity and quality above all else, and regrettably, my visit to pandaexpress.com failed to meet these criteria. In conclusion, my experience with Panda Express was a letdown, leaving me with a subpar impression of their offerings. I sincerely hope that they can elevate their standards to deliver the delicious and authentic Chinese cuisine that customers expect and deserve.
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