Users Voice for Pandora

11% users rated Terrible
7% users rated Poor
3% users rated Average
3% users rated Very Good
76% users rated Excellent
Pie Chart Review Representation for Pandora
Pandora Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 07 Sep 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 4.5 3.9 1.8 4.5 3.7 5
Oct 2022 4.4 4.7 2.8 4.7 2.5 1
Nov 2022 3.8 3.8 2 4.2 3 5
Dec 2022 5 5 5 5 5 2
Apr 2023 3.8 4.2 5 3.3 1.8 5
Line Chart for Rating of peer stores

pandora.net

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Detailed Pandora Review by

Introduction

Pandora.net is a Danish jewellery brand that has a global presence in over 100 countries. Known for its charm bracelets, Pandora also offers a diverse range of jewellery, including rings, necklaces, earrings, and more.

Pros and Cons

Pros: Wide variety of jewellery, including customisable charm bracelets. Free delivery on orders above a certain amount. Easy-to-navigate website with a clean design. Cons: Limited options for men's jewellery. Some products are on the expensive side.

User Experience

Pandora's website is user-friendly and easy to navigate. The website's design is clean, elegant, and visually appealing. Users can browse for products by category, occasion or collection, or enter a specific search term. The website also offers helpful features such as a wishlist and a store locator.

Pricing and Value for Money

Pandora's products are priced differently according to the type of item, materials used, and complexity of design. While the brand isn't necessarily known for cheap jewellery, its products are good value for money considering their quality, durability, and often intricate designs.

Alternatives

Alternatives to Pandora include other high-street jewellery brands like Swarovski, Tiffany & Co, and Alex and Ani. Pandora stands out among these brands due to its emphasis on customisation and affordability.

Customer Service

Pandora provides excellent customer service, with a responsive and knowledgeable team that can be contacted through their website or over the phone. The brand also offers a comprehensive and easy-to-understand returns policy for both online and in-store purchases.

Product Quality and Selection

Pandora's products are known to be of high quality, with durable materials and attention to detail in their production. The range of products is extensive, with a choice of materials such as silver, gold, and rose gold, and collections that feature different themes, like love, family, or travel.

Website Usability

Pandora's website is easy to navigate, with a clear design that highlights the products and their features. It's easy to filter products by material and design, and the website displays each product's price, materials, and sizing, making it simple for customers to compare different options.

Returns and Exchanges

Returning or exchanging a Pandora product is a straightforward process, with a 30-day returns policy for online purchases and a 14-day policy for in-store purchases. Items can be returned free of charge, and exchanges can be arranged through a secure online process.

Promotions and Discounts

Pandora often runs promotions and discounts on its products, particularly during the holiday season or for special occasions. Customers can sign up for the brand's newsletter to stay updated on these promotions, as well as receive exclusive discounts and early access to new collections.

Reputation

Pandora has built a strong reputation for creating meaningful and personalised jewellery that customers value and cherish. The brand's ethos of creating pieces that tell a story and represent memories has endeared it to many customers worldwide.

Payment Options

Pandora accepts a range of payment methods, including credit and debit cards, PayPal, Klarna, and Afterpay. This allows customers to pay in a variety of ways that suit their preferences and circumstances.

Loyalty Programs

Pandora's loyalty program, Pandora Club, rewards customers with exclusive benefits such as early access to new collections, birthday gifts, and special promotions. Member's personalisation preferences and purchase history inform these benefits.

Customer Reviews

Customers have generally positive reviews of Pandora's products and customer service, stating that they appreciate the brand's attention to detail, collection variety, and its commitment to creating distinctive, personalised jewellery.

Community Involvement

Pandora partners with charitable organisations and social causes to help make a difference in the world. Through these partnerships, the brand has contributed to initiatives such as providing clean drinking water and supporting cancer research.

Shipping and Costs

Pandora offers free standard delivery on orders over a certain threshold with delivery taking 3-5 business days. Express shipping options are also available at additional costs. Customers can track their order from the time of shipment till delivery.

Pandora Recent User Reviews

User Rating

5 stars

65

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Reviewer Name: Matthew Knowles

Review Submission Date: 2022-12-29

Review Title: Good products poor presentation
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Review Description: Three charms bought, all very nice and as described on the website, but they all came in one large presentation box for a necklace or similar. How am I supposed to present these three separate gifts to different people, in the plastic baggie they came in? Very unimpressed.

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Reviewer Name: Maggi

Review Submission Date: 2022-12-29

Review Title: Easy to order and quick delivery BUT.
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Review Description: Easy to order and quick delivery….. the only down side is the bracelet I ordered catches the hair on your arm and it’s quite uncomfortable, would advise to go for the bangle, as I will now how to buy the bangle

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Reviewer Name: Paul Plumpton

Review Submission Date: 2022-12-29

Review Title: Ordered using the 'smartgift' system
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Review Description: Ordered using the 'smartgift' system - new to me.I liked the idea and it certainly works, not sure I like the idea of the recipient receiving the details which include the price - perhaps allowing a chosen price band for the sender to agree to?One other issue, not entirely Pandora, I paid for 'express delivery - 3 to 5 days' due to postal strikes predominantly, this gift took 7 days to arrive.

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Reviewer Name: Mrs Kim Tutty

Review Submission Date: 2022-12-29

Review Title: It’s a shame you charge extra for the…
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Review Description: It’s a shame you charge extra for the boxes for each charm to go into, I did receive my charms in bracelet boxes though saying this it’s handy that the box is small enough to fit through the letterbox

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Reviewer Name: Janine c

Review Submission Date: 2022-12-29

Review Title: Great service, beautiful jewellery
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Review Description: Great service, lovely beautiful jewellery and charms and great prices , got lots of different jewellery from Pandora and love all of them , one of my favourite shops , very fast delivery thank you,

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Reviewer Name: Pineapple ?

Review Submission Date: 2022-12-29

Review Title: READ IMMEDIATELY
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Review Description: I am just so extremely happy with my new flower collier necklace that was £40.00 down from £70.00 it’s just so pretty it glistens in every light and the service was great I got an email every time there was an update so couldn’t be happier xx

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Reviewer Name: Bev

Review Submission Date: 2022-12-29

Review Title: My first order was straightforward
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Review Description: My first order was straightforward, the website was easy to use. I had a discount as it was my first order, no difficulty applying it. Delivery was really quick, even though it’s Christmas/New Year holidays and there have been postal strikes.

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Reviewer Name: Michelle jones.

Review Submission Date: 2022-12-29

Review Title: Star Wars charms.
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Review Description: My gift again for this year were my Star Wars Charms. I could only get one from the shop this year that I hadn’t already got so I ordered online other charms that I wanted on the day before Christmas Eve as the rest of my gift for Christmas from my hubby, I absolutely love them. They are delicate and look so real just like the characters themselves. Fantastic, Thanks Pandora.

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Reviewer Name: Ezra Roper

Review Submission Date: 2022-12-29

Review Title: Refund
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Review Description: I have placed my order but it got cancelled because my payment couldn’t be accepted. However money has been taken out of my account so I have now bought it twice and I’m not sure if any of them have even gone through. The item was £46.99 and that amount has been taken out of my account twice now and not been refunded.

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Reviewer Name: Ben Robinson

Review Submission Date: 2022-12-29

Review Title: Click ‘wait forever’ and collect
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Review Description: Did a click and collect for a Christmas present. Terrible experience. When I got to the shop I had to wait in a queue for 25 minutes with people who just wanted to browse. When I finally got to the counter they just got what I’d ordered from the display, bagged it up etc.As far from click and collect as you can imagine. Pointless service.

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