Users Voice for Pantaloons

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Pantaloons Overall rating
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Review article published on: 07 Sep 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 2.7 4.9 5 4.1 4.2
Feb 2023 5 3 3 5 5 5
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

Detailed Pantaloons Review by

Introduction is a leading fashion e-commerce company that offers a wide range of men's and women's clothing, accessories, and footwear. It was launched in 2013 and has since become one of the most popular online destinations for fashion-conscious shoppers. With a user-friendly interface, great deals on products, and excellent customer service, has earned a reputation as one of the best online fashion retailers in India.

Pros and Cons

  • Wide range of products to choose from
  • Excellent customer service
  • Competitive pricing
  • Free shipping on orders over a certain amount
  • Easy Returns and Exchange Policy
  • Delivery times can be longer than other online retailers
  • Some products may be out of stock
  • Website can be slow at times
  • Products may differ slightly from the images displayed on the website

User Experience

The website is user-friendly and easy to navigate. The homepage has a clean layout that makes it easy for customers to find what they are looking for. The search function works well and helps users to quickly find products they are interested in. Product pages provide high-quality images and detailed descriptions, making it easy for customers to make informed purchasing decisions. The checkout process is simple and easy to understand.

Pricing and Value for Money offers a wide range of products at competitive prices. Their pricing strategy is designed to make high-quality fashion accessible to everyone. Customers can take advantage of regular sales and discounts, making their shopping experience more affordable. The company has also introduced Pantaloons Green Card, a loyalty program that offers customers discounts on future purchases.


Other online fashion retailers that offer similar products include Myntra, Jabong, Flipkart, and Amazon Fashion.

Customer Service has an excellent customer service team that is available to assist customers with any issues they may have. The team is responsive and professional, helping customers to resolve any problems quickly and efficiently. Customers can contact the company via phone, email or chat.

Product Quality and Selection offers high-quality fashion products that are on-trend and in-demand. Their selection of clothing, accessories, and footwear is vast, catering to all types of customers. The company sources its products from top designers and brands, ensuring that customers receive the highest quality products.

Website Usability

The website is easy to use, with a clear and concise layout. The navigation is intuitive, allowing customers to quickly find and purchase the products they want. The website is optimized for mobile devices, ensuring that customers can shop on the go.

Returns and Exchanges has a hassle-free returns and exchange policy. Customers can return or exchange products within 15 days of delivery if they are not satisfied with their purchase. The process is simple and straightforward, ensuring that customers can shop with confidence.

Promotions and Discounts offers regular sales and discounts, allowing customers to save money on their purchases. Customers can also take advantage of the Pantaloons Green Card program, which offers additional discounts on future purchases.

Reputation has a positive reputation in the online fashion world. The company has received positive reviews from customers, praising their product quality, customer service and value for money. The company has also won several awards for its excellence in the fashion industry.

Payment Options offers a range of payment options, including credit card, debit card, net banking, UPI, and Cash on Delivery.

Loyalty Programs offers the Pantaloons Green Card program, which rewards customers with points for their purchases. Points can be redeemed for discounts on future purchases.

Customer Reviews

Customers have left positive reviews of, praising the company for its product quality, customer service, and value for money. Customers have also commented on the easy-to-use website and hassle-free returns policy.

Community Involvement is involved in several community initiatives, including education and women's empowerment programs. The company is committed to giving back to society and making a positive difference in people's lives.

Shipping and Costs offers free shipping on orders over a certain amount. Delivery times vary depending on the location, but customers can track their orders using the website. The company also offers express delivery for an additional fee. Shipping costs are reasonable, ensuring that customers can receive their products at an affordable price. In conclusion, is a well-established, customer-focused online fashion retailer with a wide range of products, excellent customer service, competitive pricing, and hassle-free returns and exchange policy. The website is easy to navigate, and customers can take advantage of regular discounts and promotions, making their shopping experience affordable. Overall, is a reliable and trustworthy online fashion retailer that delivers high-quality products and exceptional customer service.