Users Voice for Papajohns
9% users rated Poor
1% users rated Average
2% users rated Very Good
14% users rated Excellent
Rate Papajohns Coupons Store
| Sep 2022 | 1.5 | 4.5 | 2.7 | 1.2 | 4.4 | 1.4 |
|---|---|---|---|---|---|---|
| Oct 2022 | 1.1 | 4 | 5 | 1.3 | 4.4 | 1 |
| Nov 2022 | 1.7 | 4.2 | 1 | 1.4 | 2.7 | 5 |
| Dec 2022 | 5 | 5 | 5 | 5 | 5 | 1.4 |
| Mar 2023 | 1.4 | 4.1 | 4.9 | 1.4 | 4.6 | 5 |
| Line Chart for Rating of peer stores |
papajohns.co.uk
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Detailed Papajohns Review by Aisha Bachlani
Introduction
Papa John's is a well-known pizza delivery chain with branches all over the world. The UK website, papajohns.co.uk, provides a platform for customers to order their pizzas online and have them delivered quickly and efficiently. The site boasts a user-friendly interface, which makes it easy to navigate and order your favorite pizza.Pros and Cons
The pros of using papajohns.co.uk include a wide range of pizza options, quick and efficient delivery, and user-friendly navigation. However, some users have experienced occasional delivery delays and poor quality products. Additionally, the prices may be a bit higher compared to other pizza delivery options.User Experience
The user experience at papajohns.co.uk is straightforward, with simple navigation and an easy-to-use ordering system. It is minimalistic in design and does not clutter the user interface. It is also mobile-optimized and has a mobile application that allows you to order pizza on the go.Pricing and Value for Money
The cost of pizzas on papajohns.co.uk may be a bit higher compared to other pizza delivery chains. However, the quality of ingredients and the variety of options available make it worth the extra expense. Additionally, the site offers various promotions and discounts that allow you to get good value for your money.Alternatives
There are numerous pizza delivery options available in the market, which include Domino's, Pizza Hut, and local pizzerias. Each option has its own set of pros and cons, and it is essential to explore these options to determine the best match for your needs.Customer Service
Papa John's is reputed for its excellent customer service, which is available 24/7. The site provides a comprehensive FAQ section that addresses various customer concerns, and you can also contact their customer service team via phone, email or social media.Product Quality and Selection
Papa John's prides itself on using fresh, high-quality ingredients to prepare their pizzas. The site offers a wide range of pizza options, including vegetarian, meat-based and gluten-free options, ensuring that everyone has something to enjoy.Website Usability
Papajohns.co.uk has a user-friendly interface, which makes it easy to navigate and find your favorite pizza. The site is responsive, and it loads quickly, and it is also optimized for mobile devices, ensuring that users can access it from anywhere.Returns and Exchanges
Papa John's has a customer satisfaction guarantee that allows you to return or exchange your pizza if it is not up to your standards. You can contact them via phone or email to initiate the process.Promotions and Discounts
Papajohns.co.uk offers various promotions and discounts that allow you to get good value for your money. Some promotions may include free pizzas, buy one get one free offers, and discounts on large orders.Reputation
Papa John's has built a reputable brand over the years, which is known for its quality ingredients, excellent customer service, and quick delivery. Their pizzas have received numerous positive reviews from satisfied customers.Payment Options
The site accepts various payment options, including credit/debit cards, PayPal, Apple Pay, and Google Pay. Customers can choose the payment option that is most convenient for them.Loyalty Programs
Papa John's has a rewards program that allows you to earn points every time you order pizza. You can redeem these points for free pizzas or other rewards.Customer Reviews
The site has a customer review section that displays various feedback from satisfied and unsatisfied customers. This section can be useful in gauging the quality of the products and services offered by Papa John's.Community Involvement
Papa John's is involved in various community initiatives, including charities, sponsorships, and donations. This involvement is a testament to their commitment to creating meaningful relationships with their customers and supporting various causes.Shipping and Costs
Papa John's offers quick and efficient delivery services in the UK, and the delivery costs are dependent on your location. The site also has a pickup option available for customers who prefer to collect their pizza themselves.Papajohns Recent User Reviews
Duration
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Reviewer Name: Steve Ramsay
Review Submission Date: 2022-12-29
Review Title: Amazing Pizza but over-shadowed by…
Review Submission Date: 2022-12-29
Review Title: Amazing Pizza but over-shadowed by…
Review Description: Amazing Pizza but over-shadowed by extremely poor customer service issues. No enforcement of policies to franchise branches, to protect the brand name, from the head office.Not at all receptive to feedback and try to make it hard for customers to provide feedback says it all really.
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Reviewer Name: diane justus
Review Submission Date: 2022-12-25
Review Title: I ordered a pizza a 4:50 and didn't get…
Review Submission Date: 2022-12-25
Review Title: I ordered a pizza a 4:50 and didn't get…
Review Description: I ordered a pizza a 4:50 and didn't get it until 7:20pm it's cold so I'm reheating it now, never again!!!
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Reviewer Name: A b
Review Submission Date: 2022-12-24
Review Title: Once you order from them they keep your number and keep texting you and there's nothing you can do about it
Review Submission Date: 2022-12-24
Review Title: Once you order from them they keep your number and keep texting you and there's nothing you can do about it
Review Description: Don't ever use this restaurant unless you want to be harassed and receive unsolicited texts in perpetuity. Once you give them your number there is no way to opt out of them sending you unsolicited texts all day every day forever. It's ridiculous. they give you no no option not to receive texts even though you didn't ask for any of that
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Reviewer Name: Jay Joy
Review Submission Date: 2022-12-23
Review Title: Cannot give a 0.star
Review Submission Date: 2022-12-23
Review Title: Cannot give a 0.star
Review Description: Cannot give a 0.starSo ordered Papa John's tonight not for the 1st time but this time.when the driver arrived told me he wasn't allowed to deliver to my door because I was upstairs flat , refused to Delver to me then took the order back , rude customer service
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Reviewer Name: Jim
Review Submission Date: 2022-12-22
Review Title: New store greenock Scotland
Review Submission Date: 2022-12-22
Review Title: New store greenock Scotland
Review Description: New store greenock Scotland , just an over priced dominoes infact dominoes is better . Expensive for average tasting pizzas. The sides where burnt and tasteless . Won't order again
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Reviewer Name: Robin Moseley
Review Submission Date: 2022-12-20
Review Title: Avoid this place like the plague
Review Submission Date: 2022-12-20
Review Title: Avoid this place like the plague
Review Description: Wish I could give this poor organisation 0 stars as that is all they deserve. Ordered a pizza on the app from the store in Bridgend for later delivery. Nothing arrived by 20 minutes after the due time so rang. Rude staff, ignorant and incompetent manager. No pizza delivered and no refund. One piece of advice for anyone thinking of ordering from this organisation - DON’T. Go somewhere else and give them a wide berth
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Reviewer Name: Ms Moore
Review Submission Date: 2022-12-18
Review Title: Really really disappointed with the…
Review Submission Date: 2022-12-18
Review Title: Really really disappointed with the…
Review Description: Really really disappointed with the service waited 2 and a half hours for the pizza. Unable to cancel as only allowed to phone to cancel not answering the phone!!!!!!No update on there app. Ordered a different pizza company.First and last time ordering from you
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Reviewer Name: Michelle Birdsworth
Review Submission Date: 2022-12-17
Review Title: The discount are only on delivery
Review Submission Date: 2022-12-17
Review Title: The discount are only on delivery
Review Description: The discount are only on delivery. I’m alone you can’t get the solo on delivery, only collect. Also the discount are ter
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Reviewer Name: Jan
Review Submission Date: 2022-12-16
Review Title: Pretty Average
Review Submission Date: 2022-12-16
Review Title: Pretty Average
Review Description: Halesowen branch - food was delivered on time but really bland tasting. First time ordering from Papa John's and will be my last. Easily the worst of the premium branded pizza delivery chains.
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Reviewer Name: kevin smith
Review Submission Date: 2022-12-11
Review Title: Poor quality
Review Submission Date: 2022-12-11
Review Title: Poor quality
Review Description: Decided to give Papajohns pizzas a second chance as the first experience was poorYep, the second experience was exactly the same. Very average pizza & tastelessIt was £24. I'm going back to Morrison's best pizza, better quality, more flavour, & £4.50 !!!!! Enough said
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