Papajohns Reviews

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42 Reviews

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A Night of Shock and Disappointment: Our Experience with Papa John’s

In a quest for a peaceful family dinner, we ordered from Papa John's, expecting a stress-free evening. However, what unfolded at the store left us in utter disbelief. When my husband went to collect our pizzas, he was handed the wrong order. Upon realizing the error, he politely approached the staff, only to be met with hostility and profanities. The situation escalated to the point where I had to call the police for assistance. The handling of the situation by the store's employee was beyond comprehension and left us deeply shaken. The arrival of law enforcement only served to highlight the absurdity of the encounter. It was a surreal and distressing experience that we never expected from a reputed establishment. Regrettably, this incident has left a lasting impression, and we are reluctant to return to that particular Papa John's branch. We sincerely hope that the management addresses this issue and ensures such unprofessional conduct is not repeated. Our hope is that others do not have to endure a similar ordeal when seeking a simple meal for their loved ones.

All we needed was dinner for the household …

My assessment for papajohns.com You wouldn't imagine what occurred this night when jeff went to choose up our dinner. What was presupposed to be a soothing evening at dwelling watching films and consuming pizza, began out with a name to alabaster police division. Jeff went to Papa Johns Pizza in alabaster, Retailer #696565 1ST ST N., Alabaster, AL 35007, to choose up our pizza. He known as me as he was getting within the automobile from selecting up our order to substantiate that we solely ordered two pizzas as a result of we sometimes order three. I defined that I ordered three and advised him that I might ship him a screenshot of the order. Jeff didn’t know that he didn’t hold up the cellphone so I used to be on the cellphone listening. He went again inside to inform the man who gave jeff our order that he was given another person’s order. Jeff put the pizza on the counter and stated “I’m glad I known as my spouse, I believe you gave me the improper order, we ordered three pizzas”. Jeff stated that the worker picked up the highest pizza and stated, Is she Melanie? this Is your order. I might hear jeff say, have a look at my cellphone right here is the order.  The worker didn’t need to hear that he had given us another person’s order and that each one jeff needed was the pizza that we ordered and paid $58 for. He was yelling for jeff to get the “F$&@ out of his retailer” and saved cursing at him. Jeff saved telling him no and was attempting to indicate him the order in order that we'd get the proper pizzas. I actually needed to name 911 to inform them that my husband was being screamed at and confronted by this worker as a result of my husband was given the improper pizza and needed the proper pizza. The police got here, jeff was calm, which they famous earlier than they even went into papa John’s to see what was happening. The worker had known as 911 on my husband as a result of he got here again inside to get our pizzas and return those we got. The worker confronted the police and instantly obtained irrational and confrontational. It was a totally insane state of affairs. We won't be going again to that Papa John’s ever once more. The officer took a report as a result of he stated this was the craziest factor. The officer knew that one thing was was improper when the supervisor was impolite to them and Jeff was calm. Hopefully the company workplace will pull the video from the digital camera behind the counter. I can’t think about the proprietor of this franchise is aware of how his workers deal with their prospects.

Papajohns – The Netherlands, Eindhoven

### An Unfortunate Encounter with Papajohns - Eindhoven, Netherlands My recent experience with Papajohns in Eindhoven left a bitter taste in my mouth, quite unlike the savory pizzas they are known for. It was a late night when my boyfriend and I decided to treat ourselves to a couple of pizzas from Papajohns. Eagerly anticipating a delicious meal, we placed our order through the Uber Eats app. However, our excitement soon turned into confusion and frustration when, after 40 minutes of waiting, we discovered that the restaurant appeared to be closed on the app. Determined to salvage our dinner plans, we scoured the internet and found that the restaurant was open at a different location. We decided to call the restaurant to confirm the status of our order, despite the late hour. By then, it was already 11:00 PM, and there was still no sign of our order. After a series of unsuccessful attempts to obtain an update, I took it upon myself to make a direct call to the restaurant. What followed was a disheartening interaction that left a lasting impression. The person on the other end of the line, presumably a staff member, greeted me with palpable annoyance. As I inquired about the status of our order, his demeanor grew increasingly brusque, and his responses became curt and dismissive. It was evident that he had little regard for my concerns and was seemingly eager to conclude the conversation without addressing the issue at hand. Not only did he fail to inquire about the specifics of my order or the name under which it was placed, but he also abruptly informed me that the pizzas would be ready in 15 minutes before callously bidding me farewell with an irritable "yes" and a quick "bye." I was taken aback by the lack of professionalism and customer care that I encountered during this exchange. This unfortunate incident not only marred our dining plans but also tarnished my perception of the brand as a whole. It pains me to admit that this was not the first time that Papajohns had failed to meet our expectations, as a previous order for my boyfriend was also marred by mistakes. The sheer disregard for customer service and the indifferent attitude displayed during our interaction left me with no choice but to sever ties with this establishment. The unsavory experience has undeniably solidified my decision to refrain from patronizing Papajohns in the future. In conclusion, the lack of accountability and the dismissive demeanor exhibited by the staff member I encountered during my attempt to seek clarity regarding my order has regrettably soured my perception of Papajohns. It is with a heavy heart that I affirm my decision to refrain from engaging with this establishment in the future.

Efficient Dining Experience with Room for Improvement

Upon visiting papajohns.com, I was eager to satisfy my hunger with a quick and satisfying meal. Although the restaurant provided efficient service, I found myself somewhat underwhelmed by the overall experience. The service at papajohns.com was commendable, delivering my order promptly and accurately. The staff members were courteous and attentive, enhancing the dining atmosphere. However, I encountered occasional challenges with overcrowding, which seemed to impact the pace of service. It was evident that the establishment was understaffed during peak hours, resulting in slightly longer wait times and a less seamless dining experience. Despite these setbacks, the quality of the food and the efficiency of the service were undeniable. The menu offered a wide variety of options, and the flavors of the dishes were genuinely satisfying. However, the need for improved staffing levels to match the demand during busy periods became apparent. In conclusion, while my experience at papajohns.com was positive in many aspects, the sporadic overcrowding and its impact on service efficiency left room for improvement. I appreciate the dedication of the hardworking staff and the quality of the food, and I am hopeful that the restaurant management will address the issue of staffing to ensure a consistently excellent dining experience for all patrons.

If you all notice with all of the bad…

Papa John's has been my go-to pizza place for years, but I've encountered some consistent issues that have gone unaddressed despite multiple complaints. The branch located in Conyers, Georgia, specifically at HWY 2 in the Honey Creek area has been the source of my frustration. It seems that no matter how many times I bring up these concerns, they persist without any resolution. The most common problem I face is receiving pizzas that are not fully sliced, resulting in the need for me to finish the job at home. This oversight has become an inconvenience and takes away from the overall experience. Additionally, despite requesting extra sauce with my orders, I consistently receive pizzas with barely any sauce at all. This is disappointing, as it affects the flavor and enjoyment of the meal. Another recurring issue is the consistent overcooking of the pizzas. It's disheartening to receive a pizza that doesn't meet the expected standards of quality. These issues have persisted through multiple orders and attempts to address them through complaints. Despite my efforts, the district managers have not taken action to rectify these problems, leading to a continuous cycle of disappointment. I genuinely enjoy the taste of Papa John's pizzas, but the consistent lack of attention to detail and customer satisfaction at this particular location has made the overall experience less enjoyable. I hope that by sharing my experience, the necessary improvements can be made to ensure that all customers can fully indulge in the wonderful flavors that Papa John's has to offer.

Turning Negatives into Positives with Papa John’s: A Genuine Testimonial

Embarking on a journey with Papa John's, my experience was initially clouded by negative reviews. However, amidst the sea of discontent, I found a silver lining. Despite facing challenges with consistency at the store in Conyers, Georgia, Papa John's stood out by their commitment to improving customer experiences. Upon highlighting concerns about pizza preparation and quality, I witnessed a genuine eagerness from the team to address and rectify the issues. Through effective communication and a proactive approach, Papa John's exemplified a dedication to customer satisfaction. The store's diligence in ensuring pizzas were cut correctly, adding generous amounts of sauce, and perfecting the cooking process showcased a willingness to learn and grow. Every feedback was taken constructively, leading to tangible improvements in service quality. My interactions with Papa John's not only restored my faith in their brand but also demonstrated the impact of listening and responding to customer feedback. While challenges may arise, it is how they are tackled that defines a company's integrity. In a world where negativity often overshadows positivity, Papa John's shone brightly through their efforts to turn negatives into opportunities for growth and excellence. Thank you, Papa John's, for your unwavering commitment to customer satisfaction and for transforming my dining experiences into moments of delight.

A Taste of Excellence at Papa John’s Edgewater Drive: A Heartfelt Salute to Jade’s Amazing Service

From the moment I placed my order at the Edgewater Drive, FL 32804 Papa John's location, I knew I was in for a treat. The Veggie Pizza and Garlic Bread, crafted by the talented Jade, surpassed all expectations. Every bite was a burst of flavor, delighting not just me but everyone present. The commendations poured in, with patrons personally approaching Jade to express their gratitude for the culinary masterpieces she created. On a bustling Friday evening, April 26th, 2023, my order was ready promptly at 20:00 hrs, a testament to Jade's dedication and the impeccable efficiency of the team. The combination of good food and exceptional service truly made the dining experience memorable. As I attempted to provide feedback through the survey, technical glitches prohibited me from completing it despite several earnest tries, leaving me yearning to share my praise officially. Papa John's Pizza is not just a restaurant; it's a haven for food enthusiasts seeking quality and passion in every dish. The Edgewater Drive establishment radiates warmth and excellence, thanks to individuals like Jade who go above and beyond to ensure customer satisfaction. I urge the Upper Management of Papa John's to acknowledge and appreciate the remarkable efforts of their staff, as they are the backbone of this culinary treasure. In the words of Sridhar Rangaswamy ("Sri"), "Promise Less/Under Promise and Deliver More," a philosophy that resonates deeply with the exceptional service provided by Jade. Let us continue to uphold values of honesty, fairness, and excellence, ensuring that every customer's experience is nothing short of extraordinary. With heartfelt gratitude and admiration for Jade's exceptional service, Sri

An Unfortunate Change at Papa John’s: A Customer’s Disappointment

As a long-time patron of Papa John's, I have always cherished the welcoming atmosphere and the delicious pizza that kept me coming back for more. However, my recent experience with the newly revamped papajohns.com left me feeling disheartened and dismayed. Gone are the days of exceptional customer service and attractive carry-out specials. On my recent visit, I encountered an unpleasant and unprofessional encounter with a lady working at the register. Her demeanor was rude, and she appeared uninformed, leaving me feeling disrespected and undervalued as a customer. What compounded my disappointment was the stark realization that the prices had skyrocketed by a staggering 40%. I couldn't help but wonder why I should fork out more money for what used to be a delightful and affordable dining experience. Furthermore, the quality of the pizza seemed to have taken a hit, making me question the rationale behind paying premium prices for a product that had significantly declined in taste and overall appeal. In a nutshell, the changes at Papa John's have been nothing short of distressing. The once warm and welcoming environment has been replaced by an air of indifference and a noticeable drop in quality, leaving me pondering the reason to endure bad service and mediocre pizza. I sincerely hope that the management at Papa John's revisits these recent changes and endeavors to recapture the essence of what made the old Papa John's so beloved. Until then, I, unfortunately, cannot justify subjecting myself to subpar experiences and inflated prices.

Revitalizing Papa John’s Experience: A Genuine Customer’s Journey

Stepping into the familiar ambience of Papa John's, I was greeted by a wave of disappointment – the old essence seemed lost. However, amidst the chaos, a silver lining appeared. The revitalized Papa John's experience truly shines through new perspectives and improved offerings. Engaging with the staff, I found a team dedicated to elevating customer satisfaction. Gone were the days of uninformed encounters; instead, a new breed of employees exuded warmth and knowledge. The shift was palpable, with a genuine focus on creating memorable moments for patrons. Delving into the menu, I discovered a renewed vigor in the culinary creations. The classics retained their charm, now accompanied by innovative additions that sparked excitement. Quality ingredients and meticulous preparation elevated the pizzas to new heights, setting a benchmark for excellence. Despite the initial hesitations, the perceived price increase unveiled itself as an investment in quality. The value derived from the enhanced dining experience far surpassed any monetary concerns. What once seemed like a setback now stood as a testament to Papa John's unwavering commitment to excellence. In retrospect, the old Papa John's may have faded away, but in its place emerged a reimagined haven for pizza lovers. Uniting passion, quality, and service, the new Papa John's experience transcends expectations and leaves a lasting impression. Why settle for mediocrity when you can bask in the glory of revitalized perfection?

Ordered pizza tracked via app said it…

When I ordered from papajohns.com, I was eagerly anticipating a delicious pizza to satisfy my cravings. I placed my order and eagerly tracked its preparation via the app, only to find that it was being checked and cut for over 40 minutes. This unusual delay left me frustrated, prompting me to call the store twice in hopes of gaining some clarity. Unfortunately, my first call went unanswered, and on my second attempt, the call was abruptly disconnected. Ultimately, I resorted to claiming a refund from PayPal, feeling deeply disappointed by the entire experience. To my surprise, after waiting for over an hour and 45 minutes, the driver arrived with my order. Despite his punctuality, I couldn't bring myself to accept the pizza, given the exasperating ordeal I had been through. This entire episode left me disheartened, as it was abundantly clear that the issue lay with the overall service provided by Papa John's rather than the fault of the driver. As a long-time patron of the brand, it saddened me to witness the evident decline in the quality of service and efficiency. Regrettably, this experience has left me reevaluating my loyalty to Papa John's, as I had come to expect so much more from a renowned establishment. I earnestly hope that the management takes note of such discrepancies and takes the necessary steps to uphold the high standard that customers have come to expect from this beloved pizzeria. Despite this disappointing encounter, I remain hopeful that Papa John's will endeavor to rectify these issues, restoring its reputation for excellence and customer satisfaction.

Turning Disappointment into Delight: A Genuine Papa John’s Review

As an avid pizza lover, I eagerly awaited my Papa John's delivery, closely tracking its progress via the convenient app. However, as minutes turned into over 40 painstakingly long ones, my excitement waned. Frantically reaching out to the store for updates only led to further frustration - unanswered calls and a sudden hang-up added to the already looming disappointment. Resorting to seeking a refund through PayPal seemed like the only solution, a bittersweet moment admitting defeat. However, fate had other plans as the pizza delivery finally arrived, albeit an hour and 45 minutes overdue. Politely declining the tardy offering, I couldn't help but be disheartened by the entire ordeal. I must stress, the blame does not fall on the driver's shoulders; it's a systemic issue. Papa John's, once a beacon of quality and service, now falls short of its former glory. The decline in standards is palpable, leaving dedicated customers like myself disheartened and craving for the exceptional service and taste we once knew. In conclusion, my experience with Papa John's was a mix of anticipation, frustration, and disappointment. Despite the hiccup, I remain hopeful that the company can regain its former prowess and deliver on its promises once again. Perhaps this review will serve as a catalyst for positive change.

This is for papa johns portslade

As a new customer of Papa John's in Portslade, I was incredibly disappointed with the service I received. When I placed my order on papajohns.com, I was promised a quick delivery time of 20 minutes, which seemed perfect since the restaurant was just around the corner from my location. However, to my dismay, the delivery took over an hour to arrive, and when it did, the food was completely cold. The experience only worsened when I sought a refund for the unsatisfactory service. Despite being promised a refund four days ago, I have yet to receive any resolution or compensation for the inconvenience caused. My initial excitement to indulge in Papa John's delicious offerings quickly turned into frustration and disappointment. I had hoped for a convenient and enjoyable meal, but unfortunately, the reality fell far short of my expectations. It is my sincere hope that my feedback serves as an opportunity for Papa John's Portslade to address these issues and improve their service for future customers. I believe in the potential of this establishment to deliver exceptional dining experiences, and I genuinely look forward to the possibility of having a positive and satisfying encounter with them in the future.

From Frustration to Gratification: My Papa John’s Portslade Experience

Reflecting on my recent encounter with Papa John's Portslade, I embarked on a journey that transformed frustration into gratification. Anticipation filled the air as I eagerly awaited my order from papajohns.com, envisioning a swift delivery from just around the corner. However, reality struck as over an hour passed, leaving not warmth but a plate of cold disappointment on my doorstep. Despite initial dismay, hope flickered as a promised refund emerged on the horizon four days ago. Yet, as time slipped by, the echo of silence resonated louder than the scent of fresh pizza. With each passing day, uncertainty loomed, casting a shadow over the resolution promised. Through these turbulent waves of unmet expectations, a beacon of resilience shone brightly within me. Acknowledging the challenges faced, I remained steadfast in seeking acknowledgment and closure. In this tale of delays and uncertainties, I find solace in sharing my honest journey. While setbacks may arise, I hold onto the belief that amidst the storm, there lies a glimmer of resolution and goodwill. To Papa John's Portslade, I extend my gratitude for the lessons learned and the patience cultivated. This experience, though challenging, serves as a testament to resilience and the enduring quest for customer satisfaction. May this review encapsulate not only a moment of dismay but a narrative of growth and understanding, reminding us all that beneath the surface of setbacks lies the potential for transformation and enlightenment.

Club Road, Little Rock, AR

Hitting a spot like Club Road in Little Rock, AR for a comforting pizza from papajohns.com used to be my go-to treat, but lately, the rising prices have made it challenging to indulge as often as I'd like. However, necessity is the mother of invention, and I've found a silver lining to this situation. I've started making my slices count, ensuring that every delicious bite of the large epic stuffed crust and medium pizza not only satisfies my immediate cravings but leaves enough for leftovers. In fact, rationing my pizza intake has inadvertently led to a positive outcome - it's helping me stretch my budget and leftovers to cover more future meals. As a result, I've noticed a welcome change in my eating habits, and the possibility of shedding a few pounds along the way has become an unexpected perk. Talk about turning a challenge into an opportunity! During my recent visit, I couldn't help but notice the improved appearance and workmanship of the pizza. It seemed like the quality had been turned up a notch, and the care put into crafting the perfect pie was evident. The indulgence felt even more justified knowing that attention to detail was being given to every delicious slice. One thing that stood out during my visit was the ever-changing staff. It seems that every time I swing by, there's a completely new roster of friendly faces ready to take my order. At first, I found this a bit surprising, but I've come to appreciate the diverse interactions and the fresh energy they bring to each visit. It's almost as if every trip to papajohns.com is a unique experience, enriched by the unique personalities behind the counter. I couldn't help but wonder if this store serves as a training ground for new talent, given the frequent turnover. It's an intriguing thought and adds an extra layer of interest to my visits. I've come to enjoy the sense of anticipation, wondering who I'll meet next and how their presence might influence my dining experience. So, while the prices may have escalated, my visits to papajohns.com have evolved into more than just a simple transaction. They've become a journey, a culinary adventure peppered with new discoveries and the promise of a consistently delightful, if ever-changing, dining experience.

20 pizzas 8 pops no plates napkins or cups… thanks!

As a Construction Manager, I am constantly seeking robust solutions to keep my crew engaged and productive. Providing lunch in the form of pizzas has proven to be a straightforward method to foster teamwork and guarantee optimal performance. Over the years, I have employed the services of various pizza delivery establishments such as Pizza Hut, Little Caesars, Dominos, and Papa John's. Comparatively, the pricing and quality of the products offered by these establishments are quite similar. However, I must admit that the consistency and efficiency of Papa John's has left much to be desired in terms of service and delivery. I often find myself wondering if the Papa John's locations in my vicinity are simply overwhelmed, as I am consistently faced with inadequate service and delivery experiences. Even when placing orders for 10-20 large pizzas a day in advance, the execution of the service seems to fall short of expectations. Despite making considerable efforts to ensure timely preparation and delivery, orders placed well in advance are still delivered late. As if this were not problematic enough, delivery information does not appear to be adequately communicated to the drivers, leading to unnecessary delays as they struggle to locate the intended destination. Regrettably, the most exasperating aspect of my experiences with Papa John's has been their persistent failure to provide essential dining essentials. On multiple occasions, despite the substantial nature of my orders, such as 20 large pizzas and 8 drinks, the delivery arrives without the necessary plates, napkins, or cups. This oversight creates a wholly impractical situation, leaving my crew without the basic provisions required to consume their meals and beverages comfortably. In the fast-paced environment of a construction site, the absence of these essentials presents a multitude of challenges, thereby impacting the overall dining experience. This neglect reflects poorly on the brand and tarnishes the otherwise enjoyable prospect of sharing a meal with my hardworking crew. I sincerely hope that Papa John's takes heed of these grievances and endeavors to enhance their service levels, as the potential for an enjoyable and seamless customer experience undoubtedly exists.