"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content." Read More
PatMcGrath.com is a global luxury beauty brand founded by the legendary makeup artist Pat McGrath. The brand offers a wide range of products, including lipsticks, eyeshadows, foundations, and more, all of which are made with high-quality ingredients and designed to deliver exceptional results.
Pros and Cons
Pros:
- Wide range of high-quality products
- Innovative and unique formulations
- Excellent customer service
- Free shipping on orders over $75
- Offers loyalty rewards program
Cons:
- High price point
- Limited availability in some countries
User Experience
The PatMcGrath.com website offers a seamless and user-friendly shopping experience. The site is well-organized, making it easy for customers to find the products they are looking for. Customers can also filter their searches by category, shade, and other criteria to better tailor their shopping experience.
Pricing and Value for Money
Pat McGrath products are considered high-end luxury items, so they come with a higher price point than some other brands. However, most customers believe that the quality and performance of the products are well worth the investment.
Alternatives
Some alternative brands that offer similar high-end luxury makeup products include Chanel, Dior, and Tom Ford.
Customer Service
Pat McGrath offers excellent customer service through its online store. Customers can contact support through email or phone, where they can expect a prompt and professional response. Additionally, customers can track their orders and view their purchase history online.
Product Quality and Selection
Pat McGrath products are known for their excellent quality, with innovative and unique formulations that deliver exceptional results. The brand offers a wide range of products, including foundation, blush, eyeshadow, eyeliner, lipstick, and more.
Website Usability
The PatMcGrath.com website is easy to navigate and straightforward, with clear descriptions and high-quality product images that help customers make informed purchasing decisions.
Returns and Exchanges
Pat McGrath offers a generous return and exchange policy. Customers can return products within 30 days of purchase for a full refund, minus shipping costs.
Promotions and Discounts
The brand often offers promotions and discounts, including free gifts with purchase, limited edition collections, and seasonal sales. Additionally, customers can sign up for the loyalty rewards program to earn points towards future purchases.
Reputation
Pat McGrath has established an excellent reputation in the beauty industry, with a loyal following among makeup artists, influencers, and celebrities. The brand has been recognized for its innovative products and high-quality formulations, winning numerous awards and accolades.
Payment Options
Pat McGrath accepts a variety of payment options, including major credit cards, PayPal, and Apple Pay.
Loyalty Programs
Pat McGrath offers a robust loyalty rewards program, where customers can earn points towards future purchases by signing up and engaging with the brand.
Customer Reviews
Customer reviews on PatMcGrath.com are overwhelmingly positive, with customers praising the quality and performance of the products as well as the excellent customer service.
Community Involvement
Pat McGrath is committed to giving back to the community, often partnering with charitable organizations to support causes such as racial justice and LGBTQ+ rights.
Shipping and Costs
Pat McGrath offers free standard shipping on orders over $75, with delivery times ranging from 2-7 business days. Customers can also choose expedited shipping for an additional cost. Shipping fees are calculated at checkout.
Review Title: Merci pour mon kdo d anniversaire et de Noël jamais reçu 200 balles (car grosse réduction) dépensés pour rien. La grosse arnaque
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Review Description: Hello I placed an order during Black Friday on November 14th to get my package before Christmas. It’s the 15th and I haven’t received anything yetOrder GE3030948234UStSo thank you for ruining my only birthday present and my godchild’s Christmas
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Reviewer Name: Hannah
Review Submission Date: 2022-12-23
Review Title: Poor delivery and customer service …
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Review Description: Great products but delivery was super long and half still hasn't come. No response from emails either. No customer service it seemS?
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Reviewer Name: Leah Pena
Review Submission Date: 2022-12-22
Review Title: Terrible customer service
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Review Description: Terrible customer service! I ordered a lip color and they sent the wrong color. I’ve emailed four times and have yet to receive a response. It’s been three weeks.
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Reviewer Name: Louise
Review Submission Date: 2022-12-21
Review Title: Products 100% BUT!
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Review Description: Products 100% BUT!My second time ordering from Pat McGrath. I so LOVE the make up. Honestly never had so many compliments & I’ve shopped every foundation ever. But delivery to Ireland/Europe is a joke. it’s like a 4/5week lead time! It’s 2022, get a better courier, or charge a bit extra for delivery. Ordered in October, it’s now Christmas & I’ll have to buy some rubbish to wear on my face. P/$$ed off ?
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Reviewer Name: Foxy Vintage
Review Submission Date: 2022-12-20
Review Title: No customer service
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Review Description: Beautiful products- if you get them. Received only 1 of 2 items I ordered, no reply from customer service, no refund. As per so many comments on their Instagram posts, this seems to be the norm for them. Think again before ordering here. Now my sister is missing her Christmas present and too late to order elsewhere.
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Reviewer Name: Courtenay
Review Submission Date: 2022-12-20
Review Title: Poor
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Review Description: Poor! Ordered 24th November and have had no update.Have emailed and have had no response.Paid through PayPal so raising through them as goods have not been received .Never again
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Reviewer Name: Qi Song
Review Submission Date: 2022-12-16
Review Title: Missing item of order GE3133635441US
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Review Description: I have received the parcel of order GE3133635441US. But 1 items was missing. As the parcel was perfect, it must had been missed when they were delivered. However, my bank statement shows that the whole price is deducted.
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Reviewer Name: CSN
Review Submission Date: 2022-12-15
Review Title: No update on the order
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Review Description: I placed my order on Dec 3rd . I got an email saying one of the lip product is out of stock and the amount is refunded. I still haven’t seen the refund amount credited back to my account. I haven’t received any of the items. I have emailed them multiple times and no update .I guess my $150+ went down the drain.It was supposed to be Xmas gifts for my friends and family. Their products are amazing but as most people mentioned poor customer service .
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Reviewer Name: Hyde Sum
Review Submission Date: 2022-12-14
Review Title: I have been emailing the customer ( refund and plus my new order…
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Review Description: I have been emailing the customer service 4 times so far no respond at all .My returned parcel had been deliver last week and I don't why take them longer to process. Basically to fixed every one issue so easy and I don't know why u made so hard for ur customers all this issue. And I have been waiting also my order on dec 3 so far no update. Pls fixed this issue they have so many customers have been complaining on social media and you guys no actions.
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Reviewer Name: ZhiHui Huang
Review Submission Date: 2022-12-13
Review Title: No response or any tracking number that…
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Review Description: No response or any tracking number that was supposed to be required im having a meltdown too as well since nothing shows any progress in 2 weeks upon ordering and it’s November 28