PatPat is an online shopping platform that specializes in providing a wide range of children's and family fashion essentials at affordable prices. The website offers a wide variety of products, including clothing, accessories, shoes, and home decor. The platform was founded in 2014 and has its headquarters in Mountain View, California. The company operates globally and has a presence in more than 90 countries.
Pros and Cons
Pros:
- Affordable prices
- Wide variety of products
- Global shipping
- Regular promotions and discounts
- User-friendly website
Cons:
- Shipping can be slow
- Customer service could be improved
- Quality of some products may be questionable
User Experience
The PatPat website has a clean and user-friendly interface that makes it easy to navigate and find products. The product categories are clearly defined, and you can quickly filter your search results by size, color, price, and other parameters. The website is also optimized for mobile devices, allowing you to shop comfortably from your smartphone or tablet.
Pricing and Value for Money
PatPat's prices are among the most competitive on the market, and the website regularly offers promotions and discounts to provide even better value for money. The quality of some products may be questionable, but given the low prices, most customers feel they are getting good value for their money.
Alternatives
Some of the alternative websites to PatPat include Zulily, Jane, and Gilt, but PatPat still stands out because of its affordable prices and broad range of products.
Customer Service
While PatPat's customer service could be improved, they remain responsive to inquiries and are always ready to help customers with any issues they may encounter. If you have any questions or need help with an order, you can reach out to the support team via email.
Product Quality and Selection
The product quality on PatPat can vary, and some of the items may be of lower quality than you would find in a high-end store. However, the selection of products is impressive, with a wide variety of styles and sizes to choose from.
Website Usability
PatPat's website is easy to navigate, with clear product categories and an intuitive search bar. The website is well optimized, and it loads quickly, even on slower internet connections.
Returns and Exchanges
If you are not satisfied with your purchase, PatPat provides a hassle-free return policy that allows you to return any item within 14 days, and you can exchange it for a different item or request a refund.
Promotions and Discounts
PatPat provides frequent promotions and discounts to help you get more for your money. These discounts include daily deals, flash sales, seasonal discounts, and exclusive coupon codes.
Reputation
PatPat has a respectable reputation in the e-commerce industry, with a large customer base and a presence in over 90 countries. Additionally, the company has received positive reviews from independent reviewers and has an overall rating of 4.5 on Trustpilot.
Payment Options
PatPat accepts a wide range of payment methods, including credit/debit cards, PayPal, Klarna, and Apple Pay.
Loyalty Programs
PatPat does not currently offer a loyalty program, but they do offer cashback and rewards for referrals through their affiliate program.
Customer Reviews
PatPat has received mixed reviews from customers, with some praising the low prices and wide selection, while others have complained about slow shipping times and poor customer service.
Community Involvement
PatPat is involved in several charitable initiatives, including a partnership with the St. Jude Children's Research Hospital and a donation program for underprivileged children.
Shipping and Costs
PatPat provides global shipping, and the shipping costs vary depending on the destination and the weight of the package. Shipping times can be slow, particularly for international orders, with delivery times ranging from 10-25 business days. However, the platform provides free shipping on all orders over $35.
Review Description: Excellent customer service, they were quick and efficient and sorted my problem in an excellent manor.Love Patpat and their clothes and would recommend them to everyone
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Reviewer Name: Padmashree Vidyarthi
Review Submission Date: 2022-12-29
Review Title: I placed a second order of Rs.5000…
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Review Description: I placed a second order of Rs.5000 approx on the 3rd of Dec. It's been over 25 days and I am yet to receive my items. Very disappointed. I am neither able to cancel my order or receive a personalized response.
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Reviewer Name: Trish
Review Submission Date: 2022-12-29
Review Title: Pat pat gets 5 stars across the board!!!
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Review Description: Patpat’s customers service is absolutely wonderful. I’ve always been satisfied with their products and their customers service reps are so quick to respond to any questions you have,they are very polite,and customer focused!! Deffinitely check out this sight- I’d give them 6 stars if I could!!
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Reviewer Name: Katy Morar
Review Submission Date: 2022-12-26
Review Title: The best experience
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Review Description: The company is very trusted, and the products are very qualitative
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Reviewer Name: Ana
Review Submission Date: 2022-12-22
Review Title: Please do not order from a PatPat I had…
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Review Description: Please do not order from a PatPat I had ordered 4 Christmas pyjamas and I should be receive my order between 7/12 until 15/12 but until today22/12 i haven't received anything. Im live in jersey ( Channel Islands ) . No one is helping me either get the order delivered to me or refund the amount. Have tried contacting them by email or online chat but there's no response whatsoever.
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Reviewer Name: Madison Brown
Review Submission Date: 2022-12-21
Review Title: I love their clothes and their service!
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Review Description: Very happy with the care and support I received during a delivery issue. I put the address in wrong so the order was returned, and they gave me credit for the full amount of my order. Took a couple of days because it was over the weekend and it's the week before Christmas, but I'm very happy with the help and care I received. Susie B was very easy to work with. I love their clothes and their service!
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Reviewer Name: Carina Fourie Kotze
Review Submission Date: 2022-12-21
Review Title: Pathetic after sales support!!
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Review Description: We ordered for a second time after the 1st time went so smooth. Well this time only to our regret! They say the package was delivered and the tracking number is invalid too!!! Now we have to spark as 2 children won't receive xmas gifts! Honestly the worst experience ever!!!!!!!!!!!!Update: After 2days or non-existent support on patpat, I finally managed to find the fault. They gave us the wrong tracking number and therefore we could not locate the parcel. Our 1star rating will still stand for this experience.
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Reviewer Name: Charmaine Caldeira
Review Submission Date: 2022-12-21
Review Title: Please do not order from here
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Review Description: Please do not order from here. I had ordered 4 items and it says delivered on 15th dec and i haven't received anything. I stay in Mumbai and it says delivered to ghaziabad. No one is helping me either get the order delivered to me or refund the amount. Have tried contacting them but there's no response whatsoever. order at your own risk.
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Reviewer Name: Abbas Shah
Review Submission Date: 2022-12-20
Review Title: I HAVE SOME PRODUCT ISSUE AND JEASON…
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Review Description: I HAVE SOME PRODUCT ISSUE AND JEASON HELPED ME IN THIS REGARD .HIGHLY APPRECIATED
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Reviewer Name: Weta
Review Submission Date: 2022-12-19
Review Title: pat pat is a place with nice children's…
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Review Description: pat pat is a place with nice children's clothes of good quality, perfect size and good prices, before I forget, delivery is fast. By mistake I bought same outfit two times, at this moment I did not what to do, and I contact customer service, and Romel help me a lot, he solved my problem immediately.