Users Voice for Paulaschoice

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Paulaschoice Overall rating
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Review article published on: 16 Jul 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 2.2 5 5
Jan 2023 5 5 1.5 5 1.4 3
Feb 2023 5 4.1 5 1.3 1.3 5
Mar 2023 5 5 5 1.2 5 5
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Detailed Paulaschoice Review by


Paula's Choice is a well-known skincare brand that offers a range of quality products that cater to different skin types and concerns. The brand's philosophy is to provide effective, science-backed solutions that help users achieve healthy, glowing skin. In this review, we will delve into various aspects of to help readers make an informed decision about shopping from the site.

Pros and Cons

  • Science-backed skincare solutions
  • Wide range of products for different skin types and concerns
  • Quality ingredients
  • No animal testing
  • Free delivery on orders over £40
  • Relatively expensive compared to other brands
  • Limited in-store availability

User Experience has a user-friendly interface that is easy to navigate. Users can search for products by category or concern, and filter results according to their needs. The site also provides detailed product information, ingredients list, and usage instructions, which help users make informed decisions about which products to purchase. Overall, the site offers a seamless shopping experience.

Pricing and Value for Money

Paula's Choice products are relatively expensive compared to other skincare brands. However, the quality of ingredients and scientific backing of the brand's products make them worth the price. Additionally, the site offers various promotions and discounts that can help customers get value for their money.


Other skincare brands that offer similar products include The Ordinary, The Inkey List, and Drunk Elephant.

Customer Service

Paula's Choice has excellent customer service, with a dedicated support team that is available to assist customers with any queries or concerns. The brand also offers a 60-day money-back guarantee, which demonstrates its commitment to customer satisfaction.

Product Quality and Selection

Paula's Choice offers a wide range of quality skincare products that cater to different skin types and concerns. The brand uses high-quality ingredients that are backed by scientific research, which ensures that users get effective solutions for their skincare needs.

Website Usability

The website is easy to use, with a user-friendly interface and seamless navigation. The site provides detailed product information and usage instructions, which help users make informed decisions about which products to purchase.

Returns and Exchanges

Paula's Choice offers a 60-day money-back guarantee for customers who are not satisfied with their purchases. The brand also offers free returns for UK customers.

Promotions and Discounts

Paula's Choice offers various promotions and discounts on its products, including free delivery on orders over £40 and exclusive discounts for new customers. The site also offers a referral program, where customers can earn discounts by referring their friends and family.


Paula's Choice has a good reputation for offering science-backed skincare solutions that are effective and safe for all skin types. The brand is also known for its commitment to no animal testing and eco-friendly packaging.

Payment Options

Paula's Choice accepts various payment options, including credit and debit cards, PayPal, and Klarna.

Loyalty Programs

Paula's Choice offers a referral program that rewards customers for referring their friends and family. The brand also offers a loyalty program for regular customers, where they can earn points for their purchases and redeem them for discounts.

Customer Reviews

Paula's Choice has a high rating on Trustpilot, with an average rating of 4.6 out of 5 stars. Customers praise the brand for its quality products, effective solutions, and excellent customer service.

Community Involvement

Paula's Choice supports various charitable organizations that promote animal welfare and environmental conservation. The brand is also committed to reducing its environmental footprint and uses eco-friendly packaging for its products.

Shipping and Costs

Paula's Choice offers free delivery on orders over £40 for UK customers. Standard delivery costs £3.95, and express delivery costs £8.95. The brand also offers international shipping at varying rates.