Users Voice for Paulfredrick

79% users rated Terrible
5% users rated Poor
0% users rated Average
0% users rated Very Good
16% users rated Excellent
Pie Chart Review Representation for Paulfredrick
Paulfredrick Overall rating
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User Interface
Quality

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Review article published on: 25 Dec 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1.5 4.5 1 3.9 4.8 2.2
Oct 2022 5 4.7 1 4.7 4.3 1.4
Mar 2023 5 4.2 1 3.8 2.4 1.1
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Detailed Paulfredrick Review by

Introduction

Paul Fredrick is a men's clothing brand established in 1986. Their online store, paulfredrick.com, offers a wide range of dress shirts, suits, ties, and accessories. They claim to provide high-quality products made from the finest materials at affordable prices.

Pros and Cons

Pros:
  • Large variety of dress shirts and suits available
  • Affordable prices
  • Free shipping on orders over $150
  • Easy returns and exchanges
  • Good customer service
Cons:
  • Limited selection of casual wear
  • Website could be more user-friendly

User Experience

The website is easy to navigate but could be more user-friendly. The product pages provide detailed information about the products, including fabric and care instructions. The checkout process is simple and fast, but some customers have reported difficulties applying discounts or using promo codes.

Pricing and Value for Money

Paul Fredrick offers affordable pricing for high-quality dress shirts and suits. They also offer regular sales, promotions, and discounts, making their products even more affordable. The value for money is excellent, considering the quality of the products, but their casual wear could be priced slightly better.

Alternatives

Some popular alternatives to Paul Fredrick include Men's Wearhouse, Jos A. Bank, and Brooks Brothers. Each of these brands is known for offering high-quality menswear at affordable prices.

Customer Service

Paul Fredrick provides excellent customer service, including a toll-free phone number, email support, and live chat. Their representatives are knowledgeable and responsive. They also offer a 100% satisfaction guarantee, ensuring that customers are happy with their purchases.

Product Quality and Selection

Paul Fredrick is known for offering high-quality dress shirts and suits made from the finest materials. Their selection of dress shirts and suits is extensive, with a variety of colors, patterns, and styles to choose from. Their casual wear selection, however, is somewhat limited.

Website Usability

The website is easy to navigate but could be more user-friendly. Some customers have reported difficulties applying discounts or using promo codes, which can be frustrating. The product pages provide detailed information about the products, but the website could benefit from more images and videos.

Returns and Exchanges

Paul Fredrick offers easy returns and exchanges. Customers can return items within 90 days for a full refund or exchange. They also offer free return shipping, making it easy and convenient for customers to return or exchange items.

Promotions and Discounts

Paul Fredrick offers regular sales, promotions, and discounts, making their products even more affordable. Customers can sign up for their email newsletter to receive updates on sales and discounts.

Reputation

Paul Fredrick has a good reputation for offering high-quality dress shirts and suits at affordable prices. They have been in business for over 30 years and have many satisfied customers. However, their casual wear selection could use improvement.

Payment Options

Paul Fredrick accepts all major credit cards, including Visa, Mastercard, Discover, and American Express. They also accept PayPal and offer financing through their credit partner, Affirm.

Loyalty Programs

Paul Fredrick does not currently offer a loyalty program, but they do offer a Refer-a-Friend program, where customers can earn $25 for each friend they refer who makes a purchase.

Customer Reviews

Paul Fredrick has many positive customer reviews on their website and other review sites like Trustpilot. Customers praise the quality of their products and their excellent customer service.

Community Involvement

Paul Fredrick has a corporate social responsibility program that supports various charities and organizations. They also have a blog that provides tips and advice on style and fashion.

Shipping and Costs

Paul Fredrick offers free shipping on orders over $150. Standard shipping costs $9.95 for orders under $150. They also offer expedited shipping for an additional fee. International shipping is available, but the cost and delivery time vary depending on the location.

Paulfredrick Recent User Reviews

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Reviewer Name: Mike Grogan

Review Submission Date: 2022-10-12

Review Title: Outstanding Quality
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Review Description: Outstanding Quality. I have ordered multiple times from Paul Fredrick and I continue to receive outstanding quality merchandise as well as service from this company! I highly recommend.

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Reviewer Name: customer

Review Submission Date: 2022-07-27

Review Title: Got a magazine in the mail with $100…
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Review Description: Got a magazine in the mail with $100 off coupon if I spent 350 I spent 395 every time I reach back out to get $100 discount I get the runaround put on hold like I am now while writing this reviewI've had to call in three times what a waste of my time

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Reviewer Name: Kathie Diaz

Review Submission Date: 2022-04-01

Review Title: wow!!! an entirely different experience than the others.
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Review Description: I have been purchasing Paul Fredrick no-iron shirts for my husband for over five years both online & from their catalog. I have never been disappointed with the fit or quality after washing. All Paul Fredrick's shirt styles are contemporary, up-to-date & original. My husband will always buy their shirts & so will I.

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Reviewer Name: Rob Belles

Review Submission Date: 2021-10-18

Review Title: DO NOT BUY.
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Review Description: DO NOT BUY.Charlatan's at best. You will get what you ordered, PLUS MORE. And they will force you to pay for it ALL. ...and remember returns are $10 of YOUR money for their mistake.WONDERFUL designs. Could have made me a customer. Instead their crappy customer service, of a $50 item, will cost them a customer.

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Reviewer Name: Nima Alizadeh

Review Submission Date: 2021-05-12

Review Title: I had a bad experience with your…
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Review Description: I had a bad experience with your customer service. Some are nice but not helpful. Actually one was very rude and hang up on me. I’ve been calling them many times to see when I get my refund back! It’s been a while and not sure what’s happening.

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Reviewer Name: Andrew

Review Submission Date: 2020-12-24

Review Title: My experience with this company is not…
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Review Description: My experience with this company is not mixed, but just plain awful and miserable. Paul Fredrick will package and ship my clothing orders in a plastic bag regardless of quantity. These bags are ripped, crushed, and with the clothes incurably creased when it is delivered to me. This is now the practice with this company. The customer service team continues to give the script that they cannot do anything about how clothing is packaged. Terrible company to buy clothes from, as you will receive damaged goods.

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Reviewer Name: Mark Turner

Review Submission Date: 2020-10-03

Review Title: Non functioning website
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Review Description: Their website will not allow you to checkout on android phones.

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Reviewer Name: John Hullender

Review Submission Date: 2020-03-24

Review Title: I ordered 3 shirts and selected…
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Review Description: I ordered 3 shirts and selected "NEXT-Day Air" delivery. It is Tuesday and I still have not received my order. I spoke with their customer service and was told that "Next-Day Shipping" can take upto 4 days and still be considered "Next-Day"Don't do business with this company; they don't understand the term "NEXT-Day". They will also charge shipping for returning items for refunds.When I asked for a refund of only the shipping cost, I was told a flat "NO" and to have a nice day.

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Reviewer Name: Ted Kane

Review Submission Date: 2019-09-09

Review Title: Stay away
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Review Description: I ordered a jacket from them and due to their faulty shipping policies they essentially lost the jacket and eventually would not even respond to my emails. It was delivered eventually after about 12 days and wrinkled beyond believe, basically unwearable. Their customer service and the attitude of their people is the absolute worst I have experienced.

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Reviewer Name: Bob Chamberlin

Review Submission Date: 2019-05-09

Review Title: Warranty is bogus
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Review Description: I sent back three dress shirts that I woreTwice, washed on gentle cycle and hung To dry. All shrank in the length, they areBeing returned to me. What I asked wasA $ 99 credit. Shameful. Do not do business With Paul Frederick. There are many quality Companies out there with better quality fromManufacturers that pay better than slave labor and stand behind their products.