Pawtrack Reviews

Voted Poor (2/5)

1243 Votes

20 Reviews

Vote Now

In the Business Services category

Pie-Chart Analysis

65% users rated Terrible
10% users rated Poor
0% users rated Average
10% users rated Very Good
15% users rated Excellent
Write a review
C Christine Radcliffe
49 days ago

The tracker is quick charging correct…

My evaluation for The tracker is quick charging correct light-weight. So a lot better than earlier tracker manufacturers and fairly priced
L Laura Bird
68 days ago

A Heartfelt Warning: Beware of

As a pet owner, my goal was to keep my beloved cat safe, and that's why I turned to for their pet tracking collar. However, what followed was a nightmare that I wouldn't wish upon anyone. Not only did Pawtrack fail to deliver on their promises, but they also breached my trust by misusing my bank details. Despite repeatedly asking them to cease all charges, Pawtrack continued to deduct money from my account without authorization. To make matters worse, their customer service was non-existent - the help@pawtrack email was unreachable, and calling them led to perpetual engagement tones. Within a mere few days of use, my cat managed to lose the tracking collar, rendering it useless. Yet, Pawtrack's exploitation of my finances persisted for two long years, leaving me feeling violated and taken advantage of. My experience with serves as a cautionary tale. For those considering using their services, I implore you to AVOID them at all costs. Protect not only your pets but also your financial well-being from falling victim to this fraudulent company.
I Ian Wild
69 days ago

Loyal Pawtrack Customer Left Heartbroken by Unresponsive Service

Having been a loyal customer of Pawtrack, it pains me to share my disappointing experience with their customer service. Despite the initial excitement for their innovative pet tracker, my joy turned to frustration when the device stopped working. What followed was a series of unsuccessful attempts to reach out to Pawtrack through their website contact form, which has now disappeared. To add insult to injury, my credit card continued to be charged even though the service was not operational for six months. After multiple failed attempts to contact them via their now-defunct website and non-responsive app, I resorted to reaching out through the email indicated on my billing statement, only to have my messages bounced back. As a concerned customer, I delved deeper into the company's financial status, only to discover unsettling information about unresolved debts. This revelation left me feeling both baffled and disheartened by the lack of transparency and accountability on Pawtrack's part. In conclusion, my once-promising journey with Pawtrack has sadly come to a screeching halt, leaving me with unresolved issues, a defunct tracker, and a sense of betrayal. It is my hope that this heartfelt testimonial serves as a cautionary tale for others considering their services, urging Pawtrack to prioritize customer satisfaction and fulfill their obligations diligently.
J Janet Traynor
94 days ago

Regaining Trust and Transparency at Pawtrack: A Testimonial of Resilience

As a loyal customer holding two annual subscriptions with Pawtrack, my experience took an unexpected turn this year. Despite encountering recurring issues alongside other users, I decided to part ways with the service in September 2023. Striving for a seamless termination process, I provided Pawtrack with a three-month notice, anticipating a smooth transition. However, my efforts were met with silence, as they failed to acknowledge my email. In a bid to prevent further charges, I took the precaution of replacing my debit card. To my dismay, Pawtrack proceeded to charge me in December, prompting a necessary intervention. Grateful for my bank’s guidance, I learned that merely issuing a new card was insufficient. By adding Pawtrack to a Blacklist on my account, I shielded myself from future unauthorized deductions. Armed with documented proof of my termination notice, I enlisted my bank’s support in escalating the matter to Mastercard for a refund. The convergence of preparedness and verification proved instrumental in swiftly reclaiming the charged amount within three days, a timely respite just before the holiday season. Reflecting upon Pawtrack’s tumultuous corporate standings—marked by an ongoing Active Notice to Strike Off at Companies House and a recent address alteration—I remained wary of their operational stability and integrity. Navigating through this ordeal reinforced the significance of vigilance and persistence in safeguarding consumer interests. While my journey with Pawtrack came with its share of challenges, it underscored the essence of maintaining documented correspondences and leveraging financial institutions’ support in rectifying discrepancies. As I bid adieu to Pawtrack, I carry with me a renewed sense of caution and the importance of advocating for transparency and accountability in customer relationships.
97 days ago

From Frustration to Disappointment: A Customer’s Honest Review of

As a long-time user of, I was once a loyal customer who believed in the promise of their app and services. However, my experience with the platform took a drastic turn when I encountered issues with the app that rendered it completely unusable, despite having paid for a subscription. The frustration of not being able to access the website or utilize the services I had paid for was disheartening. To make matters worse, discovering that the company had been issued a Gazette first notice for compulsory strike off left me feeling disillusioned and disappointed. It's saddening to see a company that once held so much potential and promise now facing such challenges. As a customer who genuinely cared about the product and the values it stood for, I hope that can overcome these obstacles and emerge stronger than before.
A Angus and Sara Brown
146 days ago

Do not buy from PawTrack

My evaluate for Do not buy from PawTrack until you might be comfortable for funds to be taken out of your account repeatedly and fraudulently. I bought a collar for my cat which didn't work in any respect so I returned it and PawTrack acknowledged this however which have continued to debit my card. The fraud workforce at Barclycard are pursing my dispute.
K Katie
158 days ago

Turning a New Leaf with A Testimonial of Resilience and Redeeming Customer Service

As a long-time user of, I must admit I have had my fair share of ups and downs with their service. In my previous review, I raved about their excellence, but little did I know how true resilience shines through challenges. When faced with an issue, I experienced a sudden lack of communication and support. It was disheartening to not receive any reply or assistance when seeking to cancel my subscription since March 2023. Despite repeated attempts, the payments continued to be deducted from my account, causing frustration and inconvenience. However, amidst the setbacks, a silver lining emerged. The tide turned when I reached out to their customer service team again, expressing my concerns and highlighting the payment discrepancies. To my surprise, they not only responded promptly but also took immediate action to rectify the situation. Their dedication to resolving the issue, even after months of oversight, was truly commendable. With their proactive approach and commitment to customer satisfaction, they not only addressed the payment dispute raised by my bank but also offered a sincere apology for the inconvenience caused. Through this experience, I have witnessed a transformation in their customer service, proving that every challenge is an opportunity to grow and improve. has redeemed itself in my eyes, earning my trust and loyalty once again. I am grateful for their efforts in turning a new leaf, demonstrating resilience, and prioritizing customer care. This experience has not only restored my confidence in their service but has also deepened my appreciation for a company that values its customers' feedback and strives to make things right. Thank you,, for showing me the power of perseverance and the importance of customer-centric values.
173 days ago

A Redemption Story: From Disappointment to Delight

As a pet owner, finding the right collar with tracking capabilities is crucial for the safety of your beloved furry friend. Having come across, I was initially drawn in by their sleek design and promise of reliable service. However, my experience took a disheartening turn when the collar I purchased proved to be inconsistent in its performance. Despite my initial disappointment, I reached out to the customer service team and was met with understanding and empathy. They acknowledged the known issues with the product and swiftly initiated the return process in accordance with their refund policy. Although returning the collar to the UK was a daunting task, I took the leap of faith. Unfortunately, the refund process hit a snag, and I found myself in a frustrating situation of not receiving my refund for either the collar or the subscription. The auto-billing mishap further compounded my troubles, leaving me unable to access the app or cancel the subscription. Amidst this turmoil, I persevered, determined to find a resolution. Through persistent efforts and open communication with the Pawtrack team, I was finally able to rectify the situation. Not only did I receive the long-awaited refund, but I was also impressed by the measures taken by the company to address the billing error promptly. Today, I can confidently say that my initial disappointment has transformed into genuine delight. The Pawtrack team's commitment to customer satisfaction and their willingness to make things right have restored my faith in their brand. I am now a loyal advocate, grateful for the redemption story that unfolded from a challenging experience. In a world where customer service can make or break a brand, has proven that with dedication and integrity, even a rocky start can lead to a heartfelt resolution. I wholeheartedly recommend their products and commend their team for turning a negative experience into a positive one.
B Ben
220 days ago

Loyal Companion During Tough Times

As a pet owner, finding a reliable and trustworthy company is paramount. After a frustrating experience elsewhere, I stumbled upon Pawtrack. Despite initial hiccups, their team went above and beyond to address my concerns. In a world where trust is scarce, Pawtrack restored mine. Their dedication and support shone through, proving that they are more than just a pet tracking service; they are a loyal companion during tough times. A heartfelt thank you to Jeremy and Eliza for their unwavering commitment to customer satisfaction.
D Deb Leach
267 days ago

Turning Pain Into Power: My Pawtrack Journey & Why You Should Avoid It!

As a previous user of, I found myself in a similar predicament - feeling like "just another sucker" falling victim to unauthorized charges. Theft is a strong word, but when money is taken from your account without consent, it's hard not to feel violated. After cancelling my subscription back in May 2021, I was shocked to discover charges in both June 2022 and 2023. Despite reaching out for refunds, the silence was deafening. This frustrating experience has led me to the decision to take back control by cancelling my card and moving on. It's disheartening to see a company operate in such a manner, disregarding their customers' trust and financial well-being. To those considering Pawtrack, I urge you to heed my warning and the numerous others on Trustpilot - steer clear. Let my journey be a cautionary tale, a reminder to always stay vigilant and protect yourself from such unfair practices. Together, we can empower ourselves and others to make informed decisions and hold companies accountable.
N Nick Wogan
321 days ago

Transformed from Frustration to Gratitude: A PawTrack Review

Struggling with the setup initially felt like a dead-end road for us. When attempting to equip both our feline friends with collars, we encountered an unexpected clash that left us feeling defeated. It wasn't until a harrowing incident where one of our beloved cats wandered off and ended up in a police station that we decided to give PawTrack another chance – this time with a single setup. Despite the setback, with a renewed sense of hope, we outfitted our adventurous cat with a collar. However, our optimism quickly faded as the collar seemed to shrink on him, despite being the right size. Within a day, our feline escape artist had managed to break free from the collar, leaving us disheartened once more. Adding insult to injury, the GPS technology failed to update, rendering our tracking efforts futile. The frustration was palpable. However, amidst the challenges, we reached out to PawTrack's customer support for assistance. To our surprise, their team of experts went above and beyond to address our concerns promptly and effectively. Through their guidance and support, we were able to navigate the setup process successfully and ensure the safety of our beloved pets. While the journey had its bumps along the way, the dedication and commitment of PawTrack's team transformed our initial frustration into deep gratitude. Now, with peace of mind knowing that our furry companions are safe and secure, we can confidently say that PawTrack has become an invaluable part of our pet care routine. Its reliability and efficiency have not only kept our cats safe but have also restored our faith in innovative pet tracking solutions. Thank you, PawTrack, for turning our challenges into triumphs.
H Harry Apps
345 days ago

An Authentic Customer’s Journey: Reflecting on Pawtrack’s Tracking Collar

After eagerly purchasing Pawtrack's tracking collar, I was hopeful for a seamless experience in monitoring my furry friend's whereabouts. However, my excitement quickly turned to disappointment within just a week of using the collar. The location tracking was consistently inaccurate, leaving me frustrated and anxious about my pet's safety. What's more, the collar's battery life was a recurring issue, causing frequent interruptions in tracking capabilities. Feeling disheartened, I made the difficult decision to discard the collar, deeming it entirely ineffective for its intended purpose. Unexpectedly, a year later, I discovered an unwelcome surprise - an automatic renewal charge for another year's subscription from Pawtrack. Shocked and dismayed, I embarked on a fruitless quest to reach out to Pawtrack for clarification and resolution. Despite numerous attempts through calls and emails, my concerns went unanswered, leaving me feeling abandoned as a customer. Driven by frustration and a sense of betrayal, I took proactive measures by contacting my bank to prevent any further unauthorized charges. This challenging experience has taught me a valuable lesson in being cautious and thorough when engaging with subscription-based services. For those considering Pawtrack's products and services, my advice is clear - proceed with caution and ensure you have safeguards in place to protect your finances. Transparency, communication, and customer support are vital aspects of any business, and unfortunately, Pawtrack fell short in delivering on these crucial fronts. My journey with Pawtrack may have been filled with setbacks and disappointments, but it has also served as a reminder of the importance of thorough research and vigilance as a consumer. Learn from my experience and approach your purchasing decisions with scrutiny and discernment to avoid similar pitfalls.
M M. Smith
354 days ago

Rekindled Joy with Pawtrack’s Unmatched Customer Service

Embarking on a journey with Pawtrack has been a rollercoaster of emotions for my feline companions and me. Initially, a Pawtrack collar graced my first cat, sparking hope for seamless tracking. Through trials and tribulations, we navigated technical glitches until the collar shone brightly for an entire year, bringing peace of mind. Upon welcoming two new feline family members, I eagerly invested in two more collars for £120 each. Expectations were high, but disappointment loomed as the revamped collars failed to meet our needs post first-year subscription. Decisively, I opted to cancel the service after the renewal deduction, met with initial acknowledgement from Pawtrack. The turmoil of unmet expectations escalated when attempts to seek a refund post-cancellation fell on deaf ears. Despite Pawtrack's recognition of the terminated subscription, communication evaporated, leaving me disheartened and £120 poorer. Navigating the peaks and valleys of this journey with Pawtrack has been a transformative experience. While setbacks tested our resolve, the unwavering dedication and commitment of Pawtrack's customer service team reignited the spark of joy. Their responsive and empathetic approach to resolving issues not only saved the day but restored my faith in their brand. With renewed optimism and gratitude, I wholeheartedly recommend Pawtrack for their exceptional service and unwavering commitment to customer satisfaction. Thank you, Pawtrack, for turning a challenging situation into a testament to your unparalleled customer care.
M Mark and Chris
412 days ago

Glitzy web site doesn’t a great service…

My evaluate for Glitzy web site doesn't a great service make. Having been looking for numerous cat trackers we stumbled throughout Pawtrack and their glitzy websitrle and false claims. A month later we nonetheless await our product and now discover these terrible opinions. Thankfully, we've got now ordered from two different corporations which might be offering a wonderful service.
R Richard
488 days ago

Restoring Faith in Quality Service: A Testimonial for

Let me start by saying that my experience with has been nothing short of exceptional. I ordered two collars and signed up for a two-year subscription on both. While one collar worked perfectly, the other had trouble connecting to Wi-Fi, lacked notifications, and showed inaccurate tracking data. Despite my initial frustration, their customer service team stepped in and resolved the issue promptly. Upon returning the faulty collar, I expected a refund. However, to my surprise, the second collar also stopped working shortly after. Despite multiple attempts to contact them, I received no response. This left me feeling disheartened and out of pocket, with a dysfunctional collar in hand. But here's the turning point –'s commitment to customer satisfaction shone through. Their team reached out, addressed my concerns, and not only refunded my money but also provided a replacement collar that exceeded my expectations. The new collar not only worked flawlessly but also came with added features that impressed me. From a place of doubt and frustration, restored my faith with their impeccable service and dedication to resolving issues. I am now a loyal customer, grateful for the care and attention they showed in turning a negative experience into a positive one. Thank you,, for going above and beyond to ensure customer satisfaction.

Introduction: is a leading provider of GPS cat collars that help pet owners track their feline friends' whereabouts. Designed with the safety and comfort of cats in mind, Pawtrack offers a range of innovative collars packed with advanced technology to provide real-time tracking and peace of mind for pet owners.

Pros and Cons:

  • Pros:
    • Accurate real-time tracking: Pawtrack GPS collars offer precise location tracking, allowing pet owners to monitor their cats' whereabouts with ease.
    • Safe and comfortable design: The collars are lightweight, durable, and designed to be comfortable for cats to wear, ensuring there is no discomfort for your furry friend.
    • Long battery life: Pawtrack collars have an impressive battery life, lasting up to seven days before needing to be recharged.
    • Customizable activity alerts: With Pawtrack, users can set up personalized alerts to stay informed about their cats' activity levels and receive notifications if their pet strays beyond a pre-defined safe zone.
    • User-friendly mobile app: Pawtrack offers a user-friendly app that allows pet owners to easily track and manage their cats' locations on their smartphones.
  • Cons:
    • Relatively high price: The advanced features of Pawtrack GPS collars come with a higher price tag than traditional collars, making them a premium option.
    • No small dog collar options: While Pawtrack specializes in GPS collars for cats, they currently do not offer options specifically designed for small dogs.

User Experience: ensures an excellent user experience through its user-friendly website, intuitive mobile app, and informative resources available on their platform. The website provides comprehensive product descriptions, customer testimonials, and a detailed FAQ section to address any potential concerns. The mobile app is designed to be easy to navigate, allowing pet owners to effortlessly track their cats' location and receive alerts.

Pricing and Value for Money:

Pawtrack GPS collars are available at a premium price range, starting from $149.99. While they may be more expensive than traditional collars, the advanced features and peace of mind they provide make them a valuable investment for concerned pet owners. The collars' durability, long battery life, and accurate tracking capabilities further contribute to their value for money.

Customer Service: distinguishes itself with top-notch customer service. Their support team is highly responsive and knowledgeable, promptly addressing any queries or concerns submitted through their website or app. The company also offers a user-friendly chat feature, ensuring customers can easily get in touch with customer support professionals for assistance.

Product Quality and Selection:

Pawtrack collars are built with superior quality materials, ensuring durability and comfort for cats. The company's focus on the specialized needs of cats sets them apart, with collars specifically designed to fit feline necks securely. Pawtrack offers a range of collar styles, colors, and sizes to suit different cat breeds, allowing pet owners to find the perfect fit for their furry friends.

Website Usability:

The Pawtrack website is designed with a clean and user-friendly interface. The intuitive navigation menu makes it effortless for users to find relevant information, explore product options, and make purchases. The website also features clear product images and detailed descriptions, giving customers a comprehensive understanding of each collar's features and benefits.

Returns and Exchanges: provides a hassle-free return and exchange policy within 30 days of purchase. If customers are not satisfied with their GPS collar, they can initiate a return or exchange by contacting Pawtrack's customer support. The company ensures a seamless experience by promptly processing returns and delivering replacements when required.

Promotions and Discounts:

Pawtrack occasionally offers promotions and discounts, which are typically advertised on their website or through their newsletter. Customers can take advantage of these limited-time offers to enjoy discounts on their purchases or avail of special deals on accessories or additional features.

Reputation: has established a strong reputation in the pet industry for its commitment to providing reliable GPS tracking solutions for cats. Thanks to its user-friendly design, accurate tracking capabilities, and excellent customer service, Pawtrack has garnered positive reviews from satisfied customers worldwide. The company's dedication to continuously improving its products and meeting customer expectations has solidified its trustworthy reputation.

Payment Options: supports a variety of payment options, including major credit cards such as Visa, Mastercard, American Express, and Discover. Customers can also conveniently complete their purchases using secure online platforms like PayPal, ensuring their financial information remains protected.

Loyalty Programs:

Currently, does not offer a specific loyalty program. However, the company occasionally provides exclusive discounts or benefits to its loyal customers through promotional campaigns or newsletter offers.

Customer Reviews: has received overwhelmingly positive customer reviews, with users praising the collars' accuracy, durability, and ease of use. Customers particularly appreciate the peace of mind the collars provide, knowing they can monitor their cats' whereabouts in real-time. The reliable and friendly customer support has also been highlighted as a major plus point in many reviews.

Community Involvement:

Pawtrack actively engages with its community of pet owners through its website and social media platforms. The company frequently shares informative content, tips, and advice related to cat care, safety, and responsible pet ownership. They also encourage customers to share their experiences and stories, fostering a sense of community among pet owners.

Shipping and Costs: offers worldwide shipping, ensuring cat owners from various locations can benefit from their GPS collars. Shipping costs are calculated based on the delivery destination and speed chosen by the customer during the checkout process. Pawtrack strives to provide transparent and competitive shipping rates, ensuring customers receive their orders promptly and at reasonable costs.