PayPal is a renowned American online payments company that offers a secure and convenient way for people to transfer money, pay for goods and services, and accept payments. Founded in 1998, the company has grown to become an industry leader, serving over 300 million active users across the globe. With PayPal, users can link their bank accounts, credit/ debit cards, and PayPal balance to make online transactions with ease.
Pros and Cons
Pros:
- Secure and reliable payment processing
- Wide acceptance in the eCommerce industry
- Easy and quick to set up an account
- User-friendly interface
- Send and receive payments in different currencies
Cons:
- Fees for certain transactions
- Limited customer support options
- High processing fees for businesses
- Lengthy hold times for new users
User Experience
PayPal offers an intuitive and user-friendly interface that allows users to manage their money with ease. The platform's main dashboard provides users with a transparent overview of their activity, including their balance, transactions, and pending payments. Additionally, users can access several features and settings, such as linking new payment methods, direct deposit, and requesting money from other users.
Pricing and Value for Money
Signing up for a PayPal account is free, but the platform charges fees for certain transactions. The fees charged by PayPal depend on factors such as the type of payment, the payment method used, and the destination of the payment. These fees may be higher for businesses than for individual users. However, PayPal offers a reasonable value for money, considering the level of security and convenience it provides.
Alternatives
There are several alternatives to PayPal, such as Stripe, Square, and Venmo. Stripe is a popular payment processing platform, while Square offers POS solutions for businesses. Venmo, on the other hand, is similar to PayPal but is specifically designed for person-to-person money transfers.
Customer Service
PayPal offers several customer support options, such as a comprehensive online help center, a community forum, and a phone support service. The online help center provides users with detailed information and step-by-step guides on how to use the platform. Additionally, the PayPal community forum allows users to interact with other users and get answers to common questions. Phone support is available 24/7 for users who require more personalised assistance.
Product Quality and Selection
PayPal has a wide range of products and services, including payment processing for eCommerce, direct deposit, invoicing, and more. The quality of these products and services is generally excellent, with the platform's safety and security being a top priority.
Website Usability
PayPal's website is highly usable, with a clean and straightforward design that is easy to navigate. Users can quickly access various features and settings, such as sending and receiving money, adding payment methods, and viewing account activity.
Returns and Exchanges
PayPal does not offer a specific returns or exchanges policy, as the platform provides payment processing services only. Any returns or exchanges policies are the responsibility of the merchant or the seller.
Promotions and Discounts
PayPal occasionally offers promotions and discounts, such as cashback rewards and referral bonuses. These promotions are usually advertised on the platform's website and through email newsletters.
Reputation
PayPal has a positive reputation in the online payment processing industry. The platform is known for its secure payment processing and reliable transaction processing, which makes it a highly trusted brand among users.
Payment Options
PayPal offers several payment options, including using a linked bank account, credit/debit card, or PayPal balance. Users can also send and receive money in multiple currencies, making it a highly versatile payment processing platform.
Loyalty Programs
PayPal does not offer a specific loyalty program, but the platform offers occasional rewards for users who refer friends or family members to the platform.
Customer Reviews
Customer reviews of PayPal are generally positive, with the platform receiving high ratings for its secure payment processing and ease of use. However, some users have reported experiencing issues with PayPal's customer support.
Community Involvement
PayPal is involved in several charitable initiatives, such as PayPal Giving Fund, which allows users to donate to their favourite charities. Additionally, the platform has sponsored several initiatives and events, such as the PayPal Festival.
Shipping
PayPal does not offer specific shipping services, as it is not a shipping company. Instead, the platform offers payment processing services for eCommerce transactions, which may involve shipping.
Costs
PayPal does not charge any fees for creating or maintaining an account, but it charges processing fees for certain transactions. These processing fees may vary based on the payment method used and the type of transaction. The fees charged by PayPal may be higher for businesses than for individual users.
Review Description: Paypal not advisable, retained my income for 30 days for no reason. No customer service available, no timezones mentioned in the terms for releasing the money. Simply don't use it, use wize or n26. Paymepal
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Reviewer Name: Tonya
Review Submission Date: 2022-12-29
Review Title: I am done with you PayPal.
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Review Description: I am done with PayPal.Deleting app forever.Too many other reliable $$ apps to use out there, rather than be used by you any more.You are a dishonest company and you are done stealing from this person and family.
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Reviewer Name: Lauri Litteken
Review Submission Date: 2022-12-29
Review Title: PayPal gives WORST customer service
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Review Description: If I could give minus 5 stars I would. It seems PayPal has grown to be such a big business that they see absolutely no need for customer service. They decided to " limit" my account with NO explanation. Further letting me know I can't use PayPal anymore. They aren't available to even tell me why?? I have no idea but I logged out and uninstalled and have joined the Payoneer Platform. Over 80% of people using PayPal are not satisfied according to reviews. They are not the only payment platform.
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Reviewer Name: Lee
Review Submission Date: 2022-12-29
Review Title: Dont care about your money
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Review Description: I received a suspicious message requesting a transfer of 900 pounds from my account, despite reporting it many times in a 3 week period PP will not even answer my messages. How can you trust a company that are not concerned with people money. I wish I could give it minus 100
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Reviewer Name: Steelcitysteve
Review Submission Date: 2022-12-29
Review Title: Happy I paid with PayPal
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Review Description: I got ripped off by an online seller selling items 'not as described'. After they refused to reply to any emails I opened a case with PayPal and got a full refund within two days.
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Reviewer Name: Andrew Frisby
Review Submission Date: 2022-12-29
Review Title: Poor customer service
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Review Description: Poor customer service - not to mention waiting a month to email me to say that because I changed my November direct debit too near to the collection date they didn’t collect anything at all then tell me I’ve missed a payment. To make matters worse, on the same day, they then phone me to say they reserve the right to charge late payment fees - and then collect a direct debit today anyway! Will never use again. They have no idea what they are doing. Presumably how they make money from people on their ‘interest free credit’!!!
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Reviewer Name: R R
Review Submission Date: 2022-12-29
Review Title: Pathetic attempts to control us WITHOUT explanation
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Review Description: I closed my account, and just like them, I WONT disclose the reasons why. No more PayPal, no more pathetic attempts from them to control my life and MY money.
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Reviewer Name: Customer M Talbot
Review Submission Date: 2022-12-29
Review Title: Paypal Verify still not working after a…
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Review Description: Paypal Verify still not working after a week - are you ever going to get it fixed??? - so I just had to waste time and transfer money out of Paypal into my bank and pay via my bank debit card - Paypal is a complete waste of time!! Going forward I will leave a 1 star review for each day it isn't fixed !!!
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Reviewer Name: Frank Brown
Review Submission Date: 2022-12-29
Review Title: Exp 747 TransUnion 704
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Review Description: Exp 747 TransUnion 704 $70,000 credit cards $159,00 in vehicle and personal loans Never missed a payment$120,000 income PayPal gives me a $500 credit limit What a joke I called and closed account within 5 minutes of opening it Never do business with them again
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Reviewer Name: Pascal
Review Submission Date: 2022-12-28
Review Title: They are not at all supportive in case…
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Review Description: They are not at all supportive in case of issues. They take fees from you but don't help when help is needed. Find other companies, who are better in tranferring money. Skrill, Wise, Cashapp, Revolut just to name some. Avoid Paypal wherever you can. This is very close to supporting criminal actings.