Users Voice for Paytm

64% users rated Terrible
7% users rated Poor
10% users rated Average
0% users rated Very Good
19% users rated Excellent
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Paytm Overall rating
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User Interface
Quality

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Review article published on: 29 Sep 2019

Last updated by on 09 Mar 2023

"I'm the author of two non-fiction books: Wanderland shortlisted for the Stanford Dolman Award and Wainwright Prize, and the award-winning Wild Times."
Sep 2021 2.2 4.1 4.6 4.7 1 3.1
Oct 2021 3 4.3 4.3 4.3 1.3 3.1
Nov 2021 1 4.1 4.6 4.1 1 3.7
Dec 2021 5 4.3 4.1 4.7 1 4.3
Mar 2023 1 4.7 3.7 4.3 1.6 4.2
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Detailed Paytm Review by

Introduction

Paytm.com is India’s leading mobile wallet and e-commerce platform. It was founded in 2010 by Vijay Shekhar Sharma with the aim of making digital payments accessible and convenient for everyone. Since then, Paytm has grown into a one-stop solution for a wide range of services, including mobile recharges, bill payments, buying bus and movie tickets, booking flights, hotels and cars, shopping, and much more.

Pros and Cons

Pros:
  • Secure and quick online payments
  • Wide range of products and services
  • Cashback and discounts on transactions
  • Easy to use mobile app and website
  • Multiple payment options available
Cons:
  • Product quality and selection can vary
  • Shipping can sometimes be delayed
  • Customer service can be slow to respond

User Experience

Paytm provides a seamless user experience on its mobile app and website. The interface is easy to navigate, and transactions are processed quickly and securely. The app also offers a range of features, such as reminders for bill payments, real-time price alerts for products, and personalized recommendations based on user behavior.

Pricing and Value for Money

Paytm offers competitive pricing and value for money on its products and services. Additionally, the platform regularly offers cashback and discounts on transactions, making it a cost-effective option for users.

Alternatives

Some alternatives to Paytm include Amazon Pay, PhonePe, and Google Pay. However, Paytm remains the market leader in India, with a vast user base and a wide range of services.

Customer Service

Paytm’s customer service can be slow to respond at times, but the support team is generally helpful and resolves issues quickly. Users can reach out to customer service through the mobile app or website.

Product Quality and Selection

While product quality and selection can vary, Paytm offers a wide range of products across categories such as fashion, electronics, home and kitchen, and more. Users can find both budget and premium options to suit their needs.

Website Usability

Paytm’s website is user-friendly and easy to navigate. Users can quickly find what they are looking for, and the checkout process is straightforward.

Returns and Exchanges

Paytm has a flexible returns and exchange policy, allowing users to return products within a specified period. However, users should carefully read the terms and conditions before making a purchase.

Promotions and Discounts

Paytm offers a range of promotions and discounts on a regular basis, providing additional value to users of the platform.

Reputation

Paytm enjoys a strong reputation in India, with its secure and convenient digital payments platform gaining widespread acceptance among users.

Payment Options

Paytm offers multiple payment options, including credit and debit cards, net banking, UPI, and Paytm Wallet. This flexibility makes it easier for users to make transactions on the platform.

Loyalty Programs

Paytm has a loyalty program, Paytm First, which offers additional benefits to users. These include cashback on transactions, discounts on partner products and services, and free access to premium content.

Customer Reviews

Paytm has a largely positive customer review rating, with users commending the platform’s ease of use, convenience, and range of services.

Community Involvement

Paytm has actively supported various social and community initiatives in India, such as donating to COVID-19 relief efforts and helping farmers sell their produce online.

Shipping and Costs

Paytm offers free and paid shipping options for products, depending on the vendor and the product. Shipping costs are generally reasonable, and delivery times can vary depending on the location and availability of the product.

Paytm Recent User Reviews

User Rating

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Reviewer Name: Kavya Rao

Review Submission Date: 2021-12-29

Review Title: I booked train tickets they deducted…
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Review Description: I booked train tickets they deducted the money twice from my account and after great struggle of reaching the customer executive they refused to refund the amount even though they admitted that it is their technical issue. Totally unacceptable, unaccountable they started blaming IRCTC for this even though they are the agent and executives are lazy. I tried sending them multiple mails even to their cyber cell yet no response at all. Worst company. frauds.

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Reviewer Name: Muslim sheikh

Review Submission Date: 2021-12-06

Review Title: Calling" paytm 0702-9011-320 Customer Care number to receive email from trustpilot about your reviews, inspection, tips about businesses and product, information review Service center My favourite U
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Review Description: Calling" paytm 0702-9011-320 Customer Care number to receive email from trustpilot about your reviews, inspection, tips about businesses and product, information review Service center My favourite U.

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Reviewer Name: Jagdish Rahman

Review Submission Date: 2021-12-05

Review Title: Paytm customer cafe is pathetic and…
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Review Description: Paytm customer cafe is pathetic and they care number 0702-901-1320 do not have skills to resolve customer queries and they are not bothered about customer satisfaction.Careless and irresponsible.

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Reviewer Name: Custmer Care

Review Submission Date: 2021-11-03

Review Title: Paytm Customer service helpline…
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Review Description: Paytm Customer service helpline 9827358645 247 call

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Reviewer Name: Patrick Borovansky

Review Submission Date: 2021-10-11

Review Title: I have unsubscribed 5 times from their…
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Review Description: I have unsubscribed 5 times from their spam emails but they continue sending me Costco awards that are fake so I’ll click their link. How can anyone do business with a sham company such as this is beyond me. Vijay Shekhar Sharma is the owner and should be ashamed of the tactics his sham company uses.

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Reviewer Name: Tamanna Sakhala

Review Submission Date: 2021-09-08

Review Title: Need to improve.
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Review Description: Need to improve.

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Reviewer Name: Kay

Review Submission Date: 2021-08-19

Review Title: Horrible customer service
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Review Description: Horrible customer service with regards to timing and issue resolution. Reward used to be great, which made the app acceptable to use, but now the rewards are trash and the app is worthless.

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Reviewer Name: Jay Patel

Review Submission Date: 2021-08-05

Review Title: I would like to give 0-star but not…
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Review Description: I would like to give 0-star but not possible. Poor service. No reply from mails. Even have to wait a long time to connect with customer care. I have booked a flight ticket and it was cancelled by the company, So I applied for a refund. It's been more than 4 months but still, I am waiting for my money.

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Reviewer Name: Barikh Shaikh

Review Submission Date: 2021-08-01

Review Title: Customer support helpline 9641396199.. give your review a title
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Review Description: PAYMENT DETAILS PAYMENT CUSTOMER SUPPORT HELPLINE SERVICE OF DEVICES

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Reviewer Name: NIKHAR AGRAWAL

Review Submission Date: 2021-06-24

Review Title: Pathetic service
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Review Description: Pathetic service