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5% users rated Average
5% users rated Very Good
40% users rated Excellent
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SJustine Jones
A Memorable Escape at Peebles Hydro
Reflecting on my recent experience at Peebles Hydro, I am compelled to express my heartfelt gratitude for the exceptional memories created during our stay. Recalling my childhood summer escapades at this charming retreat, I eagerly introduced my Australian family to the enchanting allure of Peebles Hydro during the festive Hogmanay season. From the moment we arrived, we were enveloped in a world of unparalleled hospitality and tranquility. The picturesque setting of the hotel, coupled with the warm ambience, immediately set the tone for an unforgettable retreat. Each day was a culinary delight, with an array of delectable dishes that tantalized our taste buds and left us craving for more. The ceaseless entertainment and activities, including the lively ceilidhs that captivated my children, added an extra layer of joy to our stay. However, what truly set Peebles Hydro apart was its remarkable staff. Their genuine warmth, unwavering helpfulness, and contagious smiles elevated our experience to new heights. It was evident that the management has invested deeply in training and nurturing a team that exemplifies the true spirit of hospitality. Their efforts made us feel cherished and cherished, transforming our vacation into a truly special occasion. As I reflect on our time at Peebles Hydro, I am filled with a sense of nostalgia and longing to return. The memories created during those four days will forever hold a special place in our hearts. Thank you to the entire team at Peebles Hydro for crafting an experience that was nothing short of magical. Here's to hoping that we can revisit this oasis of tranquility in the near future, to create new memories and bask once again in the warmth of your hospitality. S
Skirtle
Exceptional Stay at Peebles Hydro – A Must-Visit Destination!
I recently had the pleasure of staying at Peebles Hydro for a weekend getaway with my husband, and it was an experience to remember! From the stunning surroundings to the warm hospitality, every aspect of our stay exceeded our expectations. The room was cozy and well-appointed, offering us a perfect retreat after a day of exploration. While our stay was overall fantastic, there was a slight hiccup with the billing process. After checking out, I noticed that my card had not been refunded the pre-authorization amount promptly. Despite reaching out to the hotel regarding this issue, the resolution process was not as swift as I had hoped for. Additionally, there was an incident of being charged twice for a spa treatment, which was a bit frustrating. However, despite these minor inconveniences, the overall experience at Peebles Hydro was truly delightful. The picturesque surroundings, the delectable dining options, and the plethora of activities available made our stay memorable. The staff were friendly and accommodating, adding a personal touch to our visit. In conclusion, while there were some issues with billing and communication, I would still highly recommend Peebles Hydro to anyone looking for a relaxing and rejuvenating getaway. The charm of the hotel and the beauty of the surroundings make it a must-visit destination. We are looking forward to returning in the future and creating more beautiful memories at this enchanting location. H
Howard Williams
Transforming Experiences at Peebles Hydro: A Testimonial of a Devoted Guest
Having frequented Peebles Hydro for over a decade, with a longstanding loyalty to its managing company, Crieff Hydro, spanning nearly four decades, I embarked on my recent stay in January 2024 filled with anticipation. However, my disappointment knew no bounds as I witnessed yet another lapse in the establishment's standards, marking a continued decline over the years. The gravity of the situation struck me when I encountered the seemingly trivial yet essential element of toilet paper, shattering my expectations. The subpar quality provided was simply intolerable, falling below even the standard one would find in budget supermarkets. The stark contrast left me pondering the trajectory of the once-revered establishment. As my companions and I reflected on our shared experience, a consensus emerged - a sentiment of disillusionment and a collective wish for a revitalization of the establishment's essence. We are at a crossroads where a mere additional investment of a few pounds per night could halt this steady decline and restore Peebles Hydro to its former glory. Despite this setback, the potential for Peebles Hydro to reclaim its status as a premier destination is not lost on me. With the right interventions and a renewed commitment to excellence, I believe that Peebles Hydro can once again become a beacon of hospitality, rekindling the fond memories and cherished experiences of its loyal patrons. L
Lorraine Stewart
Turning Disappointment into a Learning Experience at peebleshydro.co.uk
As someone who values transparency and honesty, overcoming a disappointing experience can often be the most insightful. My recent stay at peebleshydro.co.uk, unfortunately, did not meet my expectations. From the musty room to the lackluster customer service, it was a far cry from the luxury I had hoped for. Upon encountering issues with cleanliness and unprofessional staff interactions, I took it upon myself to address my concerns. Despite facing challenges with the management, I found solace in reaching out to customer care. While their empathy was apparent, the resolution offered fell short of truly compensating for the letdown experienced during my stay. Venturing into the leisure area painted a similar picture of neglect, with unpleasant odors and unkempt facilities pervading the space. The gym, in particular, showcased a concerning presence of mold that, as a healthcare professional, raised significant red flags regarding safety and hygiene standards. Despite these setbacks, I view this experience not only as a cautionary tale but also as an opportunity for growth and awareness. As I navigate the hospitality landscape, I urge potential guests to consider alternative accommodations such as Barony Castle, Cardrona, or Stobo for a more fulfilling stay in the area. In retrospect, peebleshydro.co.uk serves as a valuable lesson on the importance of thorough research and discernment when selecting accommodations, illustrating that every setback can ultimately lead to valuable insights and informed decisions. A
Agnes Lumley
An Unforgettable Anniversary Stay Turned Disappointing
Celebrating our golden wedding anniversary, my spouse and I booked a 2-night stay at peebleshydro.co.uk with high hopes. Disappointment hit us hard upon arrival. The picturesque view we anticipated turned out to be an old roof visible through filthy windows, adorned with cobwebs fit for Tarzan. Despite the saving grace of a comfortable bed and delightful breakfast, the lackluster ambiance couldn't justify enduring another night. Regrettably, we decided to check out early on the second day. Our experience falls short of what we had envisioned, and unfortunately, this is not a destination I would recommend to fellow travelers seeking a memorable stay. M
Me
Heartfelt Experience at Peebles Hydro
Reflecting on my recent stay at Peebles Hydro, I must share my honest thoughts. Despite the initial challenges, the warmth and kindness of the dining room staff truly stood out. We had booked a dinner bed and breakfast package for the 28th of February 2023, hoping for a relaxing getaway. However, our room was unfortunately located amidst a construction site, with relentless noise disrupting our peace from 10 pm to 1 am. Even after alerting reception multiple times, the issue persisted until the early hours of the morning. It was disheartening to realize that the promised tranquility was overshadowed by the disruptions caused by ongoing construction work. We had expected a peaceful retreat, as advertised, and the reality fell short of our hopes. Despite the challenges faced during our stay, the empathy shown by the dining room staff was a beacon of light amidst the chaos. Their exceptional service and genuine care were truly commendable, providing a silver lining to an otherwise challenging experience. Their dedication and warmth left a lasting impression, overshadowing the disappointments of the night. In retrospect, Peebles Hydro holds the potential to offer a tranquil and enjoyable stay, provided that the issues with noise disruptions and room allocations are addressed promptly. While our encounter with the construction disturbances was disheartening, the kindness and attentiveness of the dining staff offer hope for a better experience in the future. As a guest who values peaceful surroundings and attentive service, I believe that Peebles Hydro has the opportunity to enhance their guest experience and uphold the standards they aim to provide. With improvements in communication and room management, Peebles Hydro can truly shine as a destination that prioritizes guest comfort and satisfaction. A
Allan Stewart
A Memorable High Tea Experience at Peebles Hydro
Having recently visited Peebles Hydro for their famous afternoon tea, I cannot help but share my exceptional experience. From the moment I made the booking online, their attention to detail was evident. I mentioned my dietary requirements, specifically requesting no mayonnaise, and to my delight, the staff acknowledged and assured me they would accommodate my needs. Upon arrival, we were warmly greeted and served a delightful cup of coffee to kickstart our afternoon. The assortment of sandwiches, scones, and mini cakes that followed was a true feast for the senses. Each bite was a burst of flavors and a testament to the skill of their chefs. While savoring the delicious treats, I couldn't help but appreciate the charming ambiance of the venue. The elegant decor and soothing atmosphere made the experience all the more enjoyable. The tea served in traditional metal teapots and milk jugs added a touch of nostalgia that I found endearing. The attentive service we received further enhanced our visit. The staff was not only courteous but also went above and beyond to ensure our comfort and satisfaction. It was clear that they took pride in their work and prioritized the guests' experience. In contrast to a previous negative review, I can confidently say that Peebles Hydro exceeded my expectations. The quality of the food, the ambiance, and the service all contributed to a truly memorable afternoon. For anyone considering indulging in a delightful high tea experience, I wholeheartedly recommend Peebles Hydro. It is a place where moments are cherished, taste buds are delighted, and memories are made. J
Jeremy
Transformed My 3 Stars into a Glowing 4-Star Experience at Peebles Hydro!
When I first contemplated my rating for Peebles Hydro, I found myself wavering between 3 and 4 stars. However, after reflecting on my stay at this enchanting location, I wholeheartedly decided to give it 4 stars. The beauty that surrounds this hotel is simply breathtaking, elevating my overall experience. While the food may have left a bit to be desired, the stunning surroundings more than made up for it. The lounge, though initially feeling somewhat soulless, soon became a cozy refuge where I could unwind and enjoy the peaceful ambiance. The gin bar didn't quite meet my expectations, but the exceptional service and warm hospitality made up for any shortcomings. Peebles Hydro, with its lovely setting and attentive staff, managed to turn my reservations into admiration. It's not just a hotel; it's a destination that enchants and captivates. I left feeling refreshed and rejuvenated, grateful for the memories made at this hidden gem in the heart of nature. Embrace the beauty of Peebles Hydro – it's a place where every moment is a treasure waiting to be discovered. B
Beth Beattie
An Unforgettable Journey of Resilience: Turning a Challenging Spa Break into a Triumph at Peebles Hydro
Immersed in anticipation, I embarked on a spa break at Peebles Hydro, only to find my plans quickly shifting due to unexpected circumstances. Faced with the need to upgrade to a family room, I encountered initial resistance, leading to the purchase of an additional room. Despite this setback, the situation took a positive turn as I navigated through a brief but intense negotiation, ensuring that the £25 dinner allowance per person was honored after a minor hiccup. While the hotel's ambiance hinted at a need for refurbishment, my resolve to make the most of my stay prevailed. Amidst the dated surroundings, my experience shone through with each moment cherished. Reflecting on the journey, Peebles Hydro's service demeanor could benefit from a more accommodating approach. Yet, amidst this backdrop, I managed to carve out a memorable experience against all odds. As I explored the area, it became evident that alternative accommodations could offer a more luxurious retreat. Despite the challenges faced, my stay at Peebles Hydro was a testament to resilience and adaptability. Shocking service turned into a catalyst for personal growth and resourcefulness, proving that even amidst adversity, moments of triumph can be found. M
Mrs C Kellet
Transformed Travel Experience: A Sincere Testimonial for peebleshydro.co.uk
Having encountered a multitude of challenges, including navigating through the obstacles presented by the Covid-19 pandemic, my recent stay at peebleshydro.co.uk proved to be a mixed bag of experiences. While the hospitality industry has faced unprecedented difficulties, I found solace in the warmth of the staff and the charming views from my room on the 3rd floor, overlooking the leisure center's roof. However, as I settled into my cozy room, it became evident that attention to detail was lacking. The carpet, not snugly fitted onto the grippers, left long threads scattered around the skirting board. Despite the comfortable bed, a hole in the duvet cover raised concerns. The bathroom, though fully tiled, lacked adequate heating, relying solely on a modest heated towel rail. The shower's poor water pressure and tepid temperature, alongside the cloudy window from a defective seal on the double glazing, highlighted areas requiring improvement. The evening took an unexpected turn when carpet fitting commenced during the night, disrupting my rest. Promptly reaching out to reception in the early hours, I relocated to ensure a peaceful night's sleep. Despite these setbacks, the dedicated service of the polite and attentive staff was a constant source of comfort throughout. While the restaurant ambiance resembled a school refectory, the evening meal's presentation was impeccable. Indulging in fresh sandwiches and scones during afternoon tea, I appreciated the attention to quality, albeit noting a lack of creativity in the dessert offerings. One aspect that caught me off guard was the undisclosed £50 pending fee placed on my debit card during check-in, a subtle detail that could be communicated more transparently to guests, prompting reflection on the value proposition and meeting guest expectations. In hindsight, my stay at peebleshydro.co.uk was an unforgettable journey of highs and lows, encapsulating the challenges faced by the industry while highlighting areas for enhancement. With sincerity and a spirit of continuous improvement, this establishment has the potential to elevate the guest experience to new heights. D
Denise Foster
Memorable Weekend Retreat at Peebles Hydro
Reflecting on my recent stay at Peebles Hydro, I can genuinely say it was a delightful weekend getaway. The serene ambiance coupled with scenic walks offered a perfect escape from city life. What truly stood out was the gin experience – an absolute highlight of my trip. The friendly and knowledgeable staff member who guided us through this experience added a touch of charm to our stay, making it unforgettable. While I appreciate the youthful energy of the service staff, there was a minor setback. I noticed a lack of eye contact and personal interaction during our interactions. A bit more engagement and connection with guests could significantly enhance the overall experience and create a more welcoming atmosphere. My advice to the staff would be to relax and fully immerse themselves in the experience they provide. Genuine interactions and attention to detail can truly make a guest's stay exceptional. Despite this minor point, I left Peebles Hydro feeling rejuvenated and grateful for the lovely memories created during my stay. M
Mrs Kim Gollings
Transformed by the Scenic Views: My Unforgettable Stay at Peebles Hydro
From the moment I arrived at Peebles Hydro, I was captivated by the picturesque views that greeted me at the front of the hotel. The entrance exuded a charm that set the tone for a memorable experience. As I ventured further inside, however, I noticed that the carpets were worn and in need of a refresh. Despite this minor setback, the friendly staff at the main desk welcomed me warmly, making me feel right at home. Although the rooms were on the smaller side, they provided a cozy retreat after a day of exploration. The only downside was the disappointing water pressure in the showers, which detracted slightly from the overall comfort of the stay. One evening, I dined at The Grill and found the experience lacking in ambiance. The bright lights and cafeteria-like atmosphere left much to be desired, especially considering the steep prices of the meals and drinks. Thankfully, I discovered the culinary delights of Peebles town nearby and savored two delightful dinners within walking distance of the hotel. During the weekend, the noise from functions and occasional disturbances from rowdy guests marred the tranquility of the surroundings. Additionally, the parking facilities were subpar, adding a layer of inconvenience to the stay. A planned Segway adventure for my mother's birthday hit a snag when we discovered it had been unexpectedly canceled without explanation. Disappointingly, we didn't spot anyone enjoying this activity during our time there, adding to our sense of missed opportunities for fun and adventure. Despite these drawbacks, the scenic surroundings and warm hospitality of Peebles Hydro left a lasting impression on me. For my next visit, I will consider booking a stay in Peebles town itself and arranging spa treatments separately to enhance my overall experience. D
Dave Stewart
An Unforgettable Workshop Retreat at Peebles Hydro
Stepping into Peebles Hydro was like entering a realm of unparalleled hospitality and charm. Organizing a workshop for a dynamic Scottish company, my colleague and I were met with impeccable service and genuine care from the events manager. The personal touch extended by the hotel's general manager through regular check-ins made us feel truly valued. The workshop space, the elegant Regency Room, exceeded our expectations with its ample space, cozy break out rooms, and breathtaking views of the Tweed Valley and Southern Uplands. The attention to detail in every aspect, from the first-class refreshments to the delectable eats, added a special touch to our experience. A highlight of our retreat was the sumptuous lunch, followed by a fascinating tour of the onsite 1881 distillery. The newly refurbished bedrooms provided a comfortable and luxurious stay, while the restaurant's culinary offerings showcased a delightful fusion of flavors. Peebles Hydro stood out as the epitome of excellence, offering an unmatched venue experience that left a lasting impression on us. Without a doubt, it was the best retreat we have had the pleasure of experiencing in recent years. Our heartfelt gratitude to Peebles Hydro for an unforgettable workshop retreat - we are eagerly looking forward to returning for more enriching experiences in the future. A
Ash
Exceptional Retreat Experience at Peebles Hydro
As a delighted guest at Peebles Hydro, I can confidently say it was an exceptional retreat experience. From the moment I arrived, the staff radiated positivity and went above and beyond to ensure my comfort and satisfaction. The food was a culinary delight, surpassing my expectations at every meal. The sheer size and beauty of the property left me in awe, and the tranquility of the surroundings offered a much-needed escape from the hustle and bustle of everyday life. My room was immaculately clean, and the decor added a touch of charm that made it feel like a home away from home. One of the highlights of my stay was the rejuvenating hot stone massage and facial by the talented Kirsty. Her expertise and care made it a truly indulgent experience that I wish I could enjoy weekly. Throughout my visit, every staff member exemplified professionalism and warmth, making Peebles Hydro a standout destination in hospitality. I am grateful for the unforgettable memories created during my birthday weekend, and I wholeheartedly recommend Peebles Hydro to anyone in search of a top-tier retreat. Thank you to the entire team for a truly exceptional stay! S
satisfied customer
Exceptional Experience for Nature Lovers and Meat Enthusiasts!
I cannot express enough how Peebles Hydro exceeded my expectations for a weekend getaway! The serene views and lush surroundings make this place a haven for nature enthusiasts like myself. From charming walking trails to breathtaking landscapes, every moment spent here felt like a picturesque dream. Having a carnivorous palate, I was thrilled to find a delightful array of meat options that satisfied my taste buds beyond measure. The culinary experience at Peebles Hydro truly catered to all my preferences, making each meal a delightful journey of flavors and textures. Moreover, the attentive staff and impeccable service added a touch of warmth and hospitality to my stay. They went above and beyond to ensure that every aspect of my visit was seamless and enjoyable. Their dedication to guest satisfaction truly sets Peebles Hydro apart from the rest. While my experience was flawless, I must note that vegetarians may have limited options when it comes to dining. It is my hope that Peebles Hydro considers expanding their vegetarian menu to offer more diverse and protein-rich choices to cater to all dietary preferences. In conclusion, Peebles Hydro is a gem nestled amidst nature, offering a unique blend of tranquility, gastronomic delights, and top-notch service. I highly recommend this destination to anyone looking for a rejuvenating escape into the beauty of the Scottish countryside.
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Peebles Hydro Hotel - Comprehensive Editorial Review
Welcome to our comprehensive and informative editorial review of peebleshydro.co.uk, where we will cover various aspects to help you understand the Peebles Hydro Hotel better. Peebles Hydro is a renowned Scottish hotel situated amidst picturesque surroundings, offering a range of amenities and services to make your stay unforgettable.
Pros:
- Beautiful location nestled amidst the stunning Scottish countryside.
- A wide array of recreational activities and facilities available.
- Luxurious and well-appointed rooms offering a comfortable stay.
- Exceptional dining options with delicious food and various dietary choices.
- Flexible event spaces for weddings, meetings, and conferences.
Cons:
- Availability may be limited during peak seasons.
- Some rooms may require updating to match the hotel's grandeur.
- Website navigation can be occasionally confusing.
User Experience:
The website peebleshydro.co.uk offers a user-friendly experience, allowing easy navigation and quick access to information about the hotel and its amenities. The website's design is visually appealing and intuitive, creating a seamless browsing experience.
Pricing and Value for Money:
Peebles Hydro offers competitive pricing, providing excellent value for money considering the range of amenities and services available. The hotel offers various packages and deals to cater to different budgets and preferences, making it an attractive option for a relaxing getaway or a special event.
Customer Service:
Peebles Hydro is known for its exceptional customer service, with well-trained and friendly staff always ready to assist guests. They strive to provide a personalized experience, ensuring that every guest feels valued and their needs are met promptly.
Product Quality and Selection:
The quality of services provided by Peebles Hydro is consistently high. The accommodation options, recreational facilities, and dining choices are carefully curated to meet the expectations of discerning guests. The hotel ensures that every aspect of their offerings meets the highest standards.
Website Usability:
The website's usability is generally good, but some improvements could be made to enhance user experience and streamline information access. Clearer categorization and better organization of content would further improve the overall usability of the website.
Returns and Exchanges:
Peebles Hydro has a fair returns and exchanges policy. However, specific details regarding this policy are not explicitly mentioned on the website. It is advisable to directly contact the hotel's customer service for any queries related to returns or exchanges.
Promotions and Discounts:
The hotel regularly offers promotions and discounts on their website, providing guests with the opportunity to enjoy exclusive deals and savings. Checking the hotel's website for the latest promotions is recommended.
Reputation:
Peebles Hydro has built a strong reputation as a premier hotel in the Scottish hospitality industry, serving guests for over 140 years. The hotel's commitment to quality service, remarkable amenities, and breathtaking surroundings has earned it a positive reputation among travelers and locals alike.
Payment Options:
- Payment can be made online through secure methods such as credit cards, debit cards, or PayPal.
- Upon arrival, guests can settle their bills using various payment methods, including cash and card.
Loyalty Programs:
Peebles Hydro offers a loyalty program, enabling guests to accumulate points and enjoy exclusive benefits, such as room upgrades, complimentary services, and discounts on future stays. It is an excellent way for frequent visitors to make the most of their hotel experiences.
Customer Reviews:
Customers who have stayed at Peebles Hydro have generally been highly satisfied with their experiences. The hotel receives positive reviews regarding its location, friendly staff, comfortable accommodations, and outstanding dining options. The majority of guests highly recommend the hotel for a memorable stay.
Community Involvement:
Peebles Hydro actively engages with the local community, supporting various charitable initiatives and participating in community events. The hotel's commitment to corporate social responsibility is admirable and appreciated by the local residents.
Shipping and Costs:
As Peebles Hydro is a hotel, shipping does not apply to their services. Costs associated with accommodation, dining, and other amenities can vary depending on the chosen package, season, and additional services availed.
In conclusion, Peebles Hydro Hotel offers a splendid location, exceptional customer service, luxurious accommodations, and a wide range of facilities and amenities for a memorable stay. Despite a few minor areas for improvement, the hotel's reputation, attention to detail, and commitment to customer satisfaction make it an excellent choice for leisure or business stays in Scotland.