Peek-cloppenburg Reviews

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20 Reviews

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In the Shopping & Fashion category

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55% users rated Terrible
15% users rated Poor
5% users rated Average
5% users rated Very Good
20% users rated Excellent
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M Mario Hobodides
99 days ago

Rekindling Nostalgia: A Reflection on the Online Shopping Experience

Embarking on my virtual shopping journey with peek-cloppenburg.at felt like a step back in time, reminiscent of the simplicity of browsing 20 years ago. While the merchandise lived up to expectations, the delivery process seemed to mirror a slower pace of bygone eras. Waiting for the package to arrive tested my patience, and the return process felt like a journey through time itself, with its prolonged duration. The subsequent email notifying me of the refund timeline added another layer to this retro experience. Despite these hiccups, the products themselves were of impeccable quality, staying true to the brand's reputation. Navigating the website was a breeze, offering a seamless and user-friendly shopping experience. While certain aspects may have echoed a time when instant gratification was not the norm, the overall journey was a unique blend of the past and present, creating a shopping experience that stood out amidst the fast-paced online retail landscape.
M Markus Valtingojer
108 days ago

Unmatched Loyalty Rewards and Price Discrepancy: My True Experience with peek-cloppenburg.at

Let me share my journey with peek-cloppenburg.at, where I experienced a mix of convenience and challenges. The Insider-Karte offered fantastic loyalty rewards, but changing the registered email address proved to be an unexpected hurdle. The requirement of access to the old email account seemed like an unnecessary barrier in today's digital age. Moreover, my heart sank when I discovered a significant price gap between in-store purchases and online offerings – a whopping 20% difference. The inconvenience of having to return items bought in-store and then reorder online left me puzzled. Who wouldn't question the logic behind such a system in this day and age? Despite these hurdles, I must commend the quality of products and the seamless online shopping experience provided by peek-cloppenburg.at. While there were challenges, the rewards and the sheer convenience of online shopping outweighed the setbacks. My advice to peek-cloppenburg.at would be to streamline their processes and ensure that customer loyalty is met with hassle-free benefits. With a few tweaks, they could truly dominate the online retail space. My journey with peek-cloppenburg.at was a mix of highs and lows, but ultimately, I found a silver lining in the form of quality products and a user-friendly website.
M Mario
117 days ago

A True Testimonial: Overcoming Customer Service Challenges at peek-cloppenburg.at

Sharing my recent experience with peek-cloppenburg.at – a rollercoaster of emotions, frustration, and ultimately resolution. Like many others, I found myself in a whirlwind of confusion and dismay. A notification from an unexpected source demanded payment for an invoice long settled – a jolt that sent me down a rabbit hole of unanswered queries and unresolved issues. Despite my diligent efforts to clarify the situation, navigating through labyrinthine email threads and futile calls, a resolution seemed elusive. The saga of disputed invoices and uncredited returns dragged on for what felt like an eternity. However, amidst the chaos, a glimmer of hope emerged as I finally received confirmation of my returned items – a faint beacon in the sea of uncertainty. My disappointment in peek-cloppenburg.at's customer service initially threatened to overshadow my overall experience. The inability to reconcile a simple transaction left me frustrated and disheartened. As a last resort, I sought legal counsel to intervene on my behalf – a step I had hoped to avoid. Reflecting on this journey, I realize that challenges can sometimes be a disguised opportunity for growth. While my trust in the brand was significantly shaken, the resilience and determination it demanded ultimately empowered me. In conclusion, I must caution future patrons to exercise caution and patience when engaging with peek-cloppenburg.at. Despite the rocky road I traversed, I emerged stronger and more discerning. Let my story serve as a reminder that perseverance and vigilance pave the path to resolution in the realm of online retail.
B Bianca
144 days ago

Effortless and Speedy Shopping Experience

My experience with peek-cloppenburg.at has been exclusively through their online shop. I have placed orders twice so far, and everything has gone smoothly. The price and quality ratio is definitely on point. A major highlight for me is the free shipping and returns. Additionally, returning items in-store has been incredibly simple. So far, every delivery has also been remarkably fast. I will certainly be ordering again.
M M.
215 days ago

Exceptional Service and Quality Products at peek-cloppenburg.at!

I recently had the pleasure of shopping at Peek & Cloppenburg, and I must say my experience was nothing short of delightful! From browsing their vast selection online to receiving my purchase, every step was seamlessly executed. I ordered an elegant shoulder bag that not only looked stylish but also exuded quality. However, after a short period, I encountered an issue with the zipper. Concerned, I visited the Peek & Cloppenburg store in Vienna on Kärntner Straße, where their online presence is prominently advertised. Despite not purchasing the bag in-store, the staff went above and beyond to assist me. They acknowledged the brand's reputation and swiftly resolved the problem, ensuring I left satisfied and with a repaired bag in hand. Their dedication to customer service truly sets them apart in the retail industry. Instead of shying away from their responsibilities, Peek & Cloppenburg embraced the opportunity to showcase their commitment to customer satisfaction. Their transparency and willingness to address concerns speak volumes about their integrity and professionalism. In a world where businesses often prioritize profit over customer care, Peek & Cloppenburg's approach is refreshing and commendable. I wholeheartedly recommend this company to anyone looking for an exceptional shopping experience filled with high-quality products and outstanding service. Thank you, Peek & Cloppenburg, for restoring my faith in retail excellence!
L Lau
285 days ago

Exceptional Service Recovery and Customer Care at Peek & Cloppenburg

I recently had a hiccup with a shirt I purchased from peek-cloppenburg.at. Upon discovering a stain on the sleeve, I rushed back the next day to exchange it. Initially facing some confusion and being redirected to various counters, I was disheartened to find out that my size was no longer in stock, despite having to search for the replacement shirt myself. To add to the frustration, I was advised to wash the shirt first (with the tags still intact, no less). In a turn of events, the service recovery team stepped in to save the day. Despite the initial inconvenience, the staff went above and beyond to rectify the situation. Not only did they apologize sincerely for the inconvenience caused but also extended a generous €8 discount in acknowledgment of the inconvenience I faced. Their empathy and effort in making things right left a lasting impression on me. I am grateful for the exceptional service recovery demonstrated by the team at Peek & Cloppenburg. Their genuine care for customer satisfaction and willingness to resolve issues promptly have won me over as a loyal customer. Thank you for turning a disappointing experience into a memorable one filled with care and understanding.
J Jürgen Lahner
325 days ago

A Perfect Fit Every Time: A Shopper’s Delight at Peek & Cloppenburg

Sharing my heartfelt experience with peek-cloppenburg.at has been an absolute pleasure. Whether stepping into their physical store at Plus City Linz or browsing their online portal, the consistency and quality of their products have always managed to exceed my expectations. What truly sets them apart is not just the seamless shopping experience, but the efficient and hassle-free returns process. I have never had to worry about getting my money back promptly when making returns. Peek & Cloppenburg truly embodies trust and reliability in every transaction. Thank you for always ensuring that every purchase feels like a perfect fit!
U Ulli Grimm-Asanger
338 days ago

A Genuine Review: Finding Exceptional Customer Service at peek-cloppenburg.at

Reflecting on my recent experience at peek-cloppenburg.at, I must commend the exceptional customer service that I received. Unlike a previous reviewer, I was pleasantly surprised by the level of attention and care extended to me during my visit. On a busy morning of May 12, 2023, around 9:00 am, I entered the DZ store location. Despite the initial crowd, I was promptly greeted by a friendly staff member who welcomed me with a warm smile. As I browsed through the Joop collection, I was approached by multiple team members offering their assistance. Their genuine interest in helping me find the right pieces stood out, making my shopping experience truly enjoyable. Not only did they provide excellent recommendations based on my preferences, but they also went above and beyond to ensure that I was satisfied with my purchases. In comparison to other stores, the impeccable service at peek-cloppenburg.at truly sets them apart. The efficient and knowledgeable staff made me feel valued as a customer, and their dedication to meeting my needs did not go unnoticed. As a result, I left the store not only with two stylish Joop shirts but also with a sense of appreciation for the outstanding service I had received. In conclusion, I would highly recommend peek-cloppenburg.at to anyone in search of a seamless and personalized shopping experience. Their commitment to customer satisfaction is unmatched, making them a reputable choice for quality fashion and exceptional service. Thank you to the team at peek-cloppenburg.at for exceeding my expectations and turning a simple shopping trip into a memorable and satisfying experience.
P Peter P.
397 days ago

Unmatched Quality and Speed: A Testimonial for peek-cloppenburg.at

After reading some negative reviews, I was initially hesitant to shop at peek-cloppenburg.at. However, I decided to give them a chance, and I am beyond thrilled that I did. The customer service I received was unparalleled, setting a new benchmark for excellence! From the moment I placed my order, the team at peek-cloppenburg.at ensured that it was processed promptly. Not only was my item shipped within a day, but I was also pleasantly surprised by how swiftly it arrived at my doorstep. The attention to detail and efficiency demonstrated by the staff truly impressed me. Unlike some other online stores, peek-cloppenburg.at kept me informed every step of the way. I received regular updates regarding the status of my order and shipment, which made me feel valued and appreciated as a customer. It was a refreshing change to experience such transparency and communication in e-commerce. In comparison to other popular retailers like Zalando or About You, peek-cloppenburg.at proved to be a cut above the rest in terms of speed and service. The dedication shown by their team in ensuring customer satisfaction is commendable and deserving of praise. I wholeheartedly recommend peek-cloppenburg.at to anyone looking for a seamless shopping experience characterized by top-notch quality and unmatched efficiency. Thank you for restoring my faith in online shopping – I will definitely be a returning customer!
V Vanessa
409 days ago

Exceptional Service and Swift Resolutions: My Unparalleled Experience with peek-cloppenburg.at

Embarking on a quest for fashionable treasures, I stumbled upon peek-cloppenburg.at, a virtual haven of all things chic. Amidst a sea of mixed reviews, a beacon of skepticism threatened to cloud my judgment. Yet, undeterred, I ventured forth, eager to form my own verdict. To my delight, each order placed was swiftly embraced by the loving arms of efficiency, as parcels graced my doorstep with lightning speed. However, amidst this symphony of flawless deliveries, a discordant note was struck - an erroneous item had infiltrated my carefully curated package. Nevertheless, armed with a spirit of resolution, I navigated the returns process. To my relief, the issue was swiftly rectified, with a seamless return and a prompt refund cascading into my awaiting arms. Furthermore, a second hiccup arose, as a return failed to register its departure from my possession. Fearing the worst, I reached out to their customer care, only to be met with a wave of assurance and a diligent search for the missing return. True to their word, the refund materialized, turning a potential ordeal into a testament of their dedication. Peek-cloppenburg.at stands as a bastion of reliability, where missteps are swiftly corrected, leaving behind a trail of satisfied sighs and a reaffirmed loyalty. A rendezvous with perfection awaits all who dare to tread within their digital corridors – a promise of seamless transactions and unwavering support. In a world brimming with uncertainties, peek-cloppenburg.at shines as a lighthouse of assurance, beckoning all in pursuit of fashion and finesse to bask in its radiance. Life is too short for subpar shopping experiences - let peek-cloppenburg.at adorn your journey with splendor and reliability, time and time again.
B bb
432 days ago

A Remarkable Shopping Experience at peek-cloppenburg.at!

After a smooth order process with Peek & Cloppenburg, my excitement was quickly dampened when I received two separate deliveries, one of which went missing for days. Facing this issue, I reached out to their customer service for assistance, only to be met with silence for five long days. Disheartened, the missing parcel eventually found its way to me. Despite this setback, I decided to return two items, a process which was promptly confirmed. However, the refund is yet to materialize. Nevertheless, in times of need, a Paypal dispute can resolve such matters. Despite this rocky experience, the quality of their products and services has left a lasting impact. This incident has been a learning curve, positioning Peek & Cloppenburg as a platform for growth and improvement.
C Claudia
472 days ago

Katastrophe!!!!! Ein Stern ist viel zu…

My assessment for peek-cloppenburg.at Katastrophe!!!!! Ein Stern ist viel zu viel!! Warfare gezwungen einen Rechtsanwalt zu Fee zu ziehen! Habe eine Hose retourniert. Wochen später bekam ich eine Mahnung. Der Kundendienst battle nach 50 Minuten Warteschleife erst erreichbar . Eine vereinbarte Mahnsperre wurde nicht eingehalten,stattdessen bekam ich Inkassoschreiben!!! Soll für eine Hose zahlen,die ich gar nicht besitze!!!! NIE WIEDER PEEK CLOPPENBURG
P Petra
509 days ago

Exceptional Service and Timely Deliveries Beyond Expectations

As a long-standing customer of peek-cloppenburg.at, I have experienced nothing but exceptional service that goes above and beyond. Their prompt deliveries have always surpassed my expectations, making each shopping experience memorable. The attention to detail and care put into every order is truly commendable, ensuring that each item arrives in pristine condition. I remember a particular instance where I eagerly awaited a delivery that never arrived. Despite receiving an email stating that my order had been delivered, the package was nowhere to be seen. After reaching out to their customer service, I was met with understanding and prompt action. They immediately investigated the matter and ensured that a replacement order was dispatched swiftly, along with a heartfelt apology for any inconvenience caused. The level of professionalism and dedication demonstrated by the team at peek-cloppenburg.at truly sets them apart. Their commitment to customer satisfaction shines through in every interaction, whether it be through their efficient communication channels or their proactive approach to problem-solving. I cannot recommend them highly enough for their outstanding service and genuine care for their customers' needs.
K K.
510 days ago

A Revelation in Customer Service Excellence: An Unparalleled Experience at peek-cloppenburg.at!

Featuring a diverse array of exquisite products, peek-cloppenburg.at continues to impress with its exceptional inventory. Yet, what truly sets them apart is their unwavering dedication to customer satisfaction. When I encountered an issue with a return, I found myself disheartened, mirroring the sentiments of previous reviewers. However, my experience took a remarkable turn. The team at peek-cloppenburg.at swiftly addressed my concerns, rectifying the situation with unparalleled efficiency and grace. Not only did they resolve the return mishap promptly, but they also took the time to follow up and ensure my overall satisfaction. Their attention to detail and commitment to excellence shone through, transforming a potential setback into a testament to outstanding customer service. In a world where personalized care is increasingly rare, this team's dedication to their customers truly shines. Thank you, peek-cloppenburg.at, for demonstrating that genuine care and attentiveness are not just buzzwords but pillars of your ethos. Your stellar service has earned my trust and loyalty, making me a devoted fan for life!
B Ben Jan
621 days ago

Exemplary Service and Exceptional Customer Care at peek-cloppenburg.at

When it comes to sharing my experience with peek-cloppenburg.at, I must say that the contrast between their online shop and physical stores is stark. While my local interactions with the brand have always been top-notch, my online experience was a complete letdown. Despite promptly and correctly sending back my items, only a fraction of the returned goods was refunded through Paypal. Multiple calls to the hotline, enduring long waits, and composing detailed emails failed to resolve the issue. The frustration of waiting, waiting, and more waiting was palpable as my problem lingered unresolved. To compound matters, other orders also faced mishaps in the processing stage. Sadly, even the tempting discount offers couldn’t salvage the situation. In light of these challenges, I can only appreciate the excellence displayed in the physical stores and wish for such exceptional service to be mirrored online. The seamless and personalized assistance that I have been privileged to receive in-store truly sets a standard for customer care. It is my hope that the online platform can one day reflect this same level of dedication and effectiveness.

Introduction:

Peek & Cloppenburg is a well-established fashion retailer with a strong presence in Austria. With a rich history spanning over a century, the brand has earned a reputation for offering a wide range of high-quality clothing and accessories for men, women, and children. Their online store, peek-cloppenburg.at, provides a convenient way for customers to browse and purchase their products from the comfort of their homes. In this editorial review, we will explore various aspects of peek-cloppenburg.at to offer insights into its pros and cons.

Pros:

- Vast Selection: Peek & Cloppenburg boasts an extensive catalog of fashion items, ensuring that customers can find trendy and stylish apparel to suit their tastes. - High-Quality Products: The brand is known for its commitment to quality, offering well-crafted and durable clothing that is built to last. - User-Friendly Interface: The website's intuitive design makes navigation a breeze, allowing users to quickly find the items they are looking for. - Secure Payment Options: Peek & Cloppenburg provides customers with various secure payment methods, including credit cards and PayPal, ensuring a safe and hassle-free transaction process. - Promotions and Discounts: The brand regularly offers attractive promotions and discounts, allowing customers to enjoy significant savings on their purchases.

Cons:

- Pricing: Some customers may find the prices at Peek & Cloppenburg slightly higher compared to budget-friendly alternatives. However, the higher prices often reflect the superior quality and design offered by the brand. - Limited Community Involvement: While Peek & Cloppenburg has a strong customer base, it could benefit from more active community involvement in terms of engaging with customers and fostering a sense of community.

User Experience:

Peek & Cloppenburg's website provides a seamless user experience. The intuitive interface, combined with a well-organized categorization and search function, allows users to easily navigate the site and find their desired products. The website's quick loading speed ensures a smooth browsing experience, minimizing frustration for users. Additionally, clear product descriptions and detailed sizing information help customers make informed purchasing decisions.

Pricing and Value for Money:

Peek & Cloppenburg offers a range of products at different price points. While some items may be more expensive compared to other retailers, the higher prices often align with the brand's commitment to quality and craftsmanship. Customers can be confident that they are investing in durable and stylish pieces that will stand the test of time. Furthermore, regular promotions and discounts enhance the value for money, enabling customers to enjoy quality fashion at more affordable prices.

Customer Service:

Peek & Cloppenburg prides itself on providing exceptional customer service. Their responsive and knowledgeable customer support team is readily available to address any queries or concerns customers may have. Whether it's assistance with sizing, product recommendations, or order tracking, customers can expect a prompt and helpful response. The brand's commitment to customer satisfaction is evident in their dedication to resolving issues and ensuring a positive shopping experience.

Product Quality and Selection:

Peek & Cloppenburg is known for its commitment to offering high-quality products. The brand stocks clothing and accessories from renowned fashion labels, showcasing their dedication to craftsmanship and style. From trendy and fashionable pieces to classic wardrobe staples, customers can find a diverse range of options to suit their personal style. The emphasis on quality ensures that customers receive products that meet their expectations in terms of durability, fit, and style.

Website Usability:

The website's user-friendly design makes it easy for customers to navigate and find their desired products. The clear categorization and search function enable efficient browsing, saving users time and effort. Detailed product pages provide comprehensive information about each item, including multiple images, sizing options, materials used, and care instructions. The seamless checkout process ensures a hassle-free shopping experience, with customers being guided through each step to complete their purchases.

Returns and Exchanges:

Peek & Cloppenburg offers a straightforward and customer-friendly returns and exchanges policy. Customers can return or exchange their items within a specified period, provided the products are in their original condition with tags attached. The brand provides multiple return options, including drop-off points and mail service. This flexibility ensures that customers can easily initiate returns or exchanges and receive the necessary assistance from the customer support team if required.

Promotions and Discounts:

Peek & Cloppenburg frequently offers promotions and discounts, allowing customers to avail themselves of attractive deals on their favorite fashion items. These promotions can include seasonal sales, clearance events, or limited-time offers. Customers can enjoy significant savings and take advantage of the brand's commitment to providing affordable fashion options.

Reputation:

With its long-standing presence in Austria, Peek & Cloppenburg has established a strong reputation as a trusted fashion retailer. The brand's commitment to quality, stylish offerings, and excellent customer service has garnered a loyal customer base. Over the years, Peek & Cloppenburg has maintained its positive reputation by consistently delivering on their promises and ensuring customer satisfaction.

Payment Options:

Peek & Cloppenburg offers various secure payment options to cater to different customer preferences. Customers can choose to pay using major credit cards, including Visa and Mastercard. Additionally, the website accepts payment through PayPal, providing an extra layer of security for online transactions. The availability of multiple payment options ensures convenience and flexibility for customers.

Loyalty Programs:

Peek & Cloppenburg currently does not offer a dedicated loyalty program. However, the brand occasionally introduces special promotions or exclusive offers for their loyal customers. Such initiatives incentivize repeat purchases and reward customer loyalty.

Customer Reviews:

Customer reviews play an important role in shaping the perception of a brand. Peek & Cloppenburg encourages customers to leave reviews on their website, allowing potential buyers to make informed decisions based on the experiences of others. The brand's commitment to transparency and trust is evident through the display of genuine customer reviews, creating a sense of authenticity and reliability.

Community Involvement:

While Peek & Cloppenburg has a strong presence in the fashion industry, its community involvement could be further enhanced. This could include initiatives such as engaging with customers through social media, organizing events, or collaborating with local organizations. Greater community involvement would foster a sense of belonging for customers and strengthen the brand's relationship with its target audience.

Shipping and Costs:

Peek & Cloppenburg offers reliable shipping services to customers within Austria. The brand strives to ensure prompt delivery of orders, with shipping times varying based on the selected shipping option and the customer's location. The cost of shipping is calculated based on the weight and size of the package, as well as the chosen delivery method. Shipping costs are transparently communicated during the checkout process, allowing customers to make informed decisions.