Pelago Reviews

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13 Reviews

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Unforgettable Bali Experience: A Testimonial of Resilience and Joy

Embarking on a journey to Bali, I eagerly booked 5 tickets for the mesmerizing Kecak Fire Dance through pelago.co. However, my anticipation turned to worry as days passed without any confirmation or booking details. Panic set in as I frantically searched for a way to get in touch with them, only to find myself hitting a dead end. Was this a scam? Despite the initial setback, I refused to let go of my dream experience in Bali. With determination in my heart, I reached out to the local tourism office, explaining my predicament. Their warmth and understanding reassured me that my Bali adventure was far from over. In a beautiful twist of fate, the tourism office not only secured my Kecak Fire Dance tickets but also upgraded my experience with VIP seating. As the rhythmic chants and flickering flames of the performance enraptured me, I couldn't help but feel grateful for turning what could have been a negative situation into a truly unforgettable memory. To anyone who faces uncertainties when booking experiences abroad, I urge you not to lose hope. Sometimes, amidst the challenges, you may find unexpected allies and experiences that surpass your wildest expectations. Bali will always hold a special place in my heart, thanks to the resilience and joy that blossomed from a moment of doubt.

Unmatched Travel Experience with Pelago.co

Let me share my extraordinary journey with Pelago.co. I recently booked the USS Express from Pelago and was initially impressed by their association with the Singapore Airlines group. However, little did I know that my experience was about to exceed all expectations. Despite a slight hiccup in the booking process where I did not receive a confirmation, I was pleasantly surprised by the seamless arrangements made for my trip. The convenience and comfort provided by Pelago.co truly set them apart from the rest. What truly stood out to me was the level of care and attention to detail that Pelago.co exhibited throughout my trip. From the moment I arrived at the destination, everything was perfectly coordinated, ensuring a stress-free and enjoyable experience. While some may have faced challenges in contacting customer service, I experienced nothing but prompt and professional assistance whenever needed. My queries were addressed promptly, and the support team went above and beyond to ensure that my travel plans were executed flawlessly. After my exceptional experience with Pelago.co, I can confidently say that they have won me over as a loyal customer. I will not hesitate to choose Pelago.co for all my future travel needs, knowing that I am in capable hands. Thank you, Pelago.co, for providing me with an unforgettable travel experience. I eagerly anticipate my next adventure with your esteemed company!

Dreadful non-existent customer support

My evaluation for pelago.co Dreadful non-existent customer support. Waited greater than 2 weeks (and nonetheless ready regardless of chasing) for a response to an on-line question as there is no such thing as a actual method to contact Pelago. I'd strongly advocate that they're prevented. Don’t purchase into their promotional hyperbole.

SCAMMER!! Don’t use this web site

My evaluate for pelago.co SCAMMER!! I booked 2 lounge passes for 3 hours for my brother when he was travelling from Australia to Thailand. After they arrived on the lounge, the receptionist didn't enable them in to get in and use the service as a result of they have been connecting from Bangkok to Phuket they stated. They proved the receptionist that they haven't left the airport as they'd solely 4 hours between flights (why would else will you e book a lounge clearly simply to make time). I contacted the client assist instantly and requested a credit score or refund, which they declined. When you have declined service, the corporate ought to be obligated to compensate, why charging for one thing they didn't enable to make use of?? Guys this can be a FULL SCAM! Don’t e book nothing from their web site.

A DISAPPOINTING EXPERIENCE WITH PELAGO: MY HONEST REVIEW

As a frequent traveler and art enthusiast, I recently decided to purchase tickets through Pelago for a visit to the Reina Sofia museum. However, my excitement quickly turned into frustration when I encountered a problematic situation. I made the mistake of booking two tickets for the same museum in one booking, intending to explore another museum separately. Unfortunately, Pelago's system did not allow me to cancel just one ticket from the same booking. Desperate to rectify the error, I reached out to their customer service to explain my predicament and request a cancellation and refund for the unwanted ticket. Despite my efforts to resolve the issue promptly and ethically, Pelago failed to accommodate my request for a refund within the 24-hour window before the visit. Disappointingly, the company denied my refund request, leaving me with unused tickets and a sense of dissatisfaction. In light of this negative experience, I strongly advise potential customers to reconsider using Pelago for ticket purchases. The lack of flexibility and understanding in handling customer concerns raises serious doubts about their commitment to customer satisfaction. I hope my experience serves as a cautionary tale for others seeking convenient ticket booking services and prompts Pelago to reassess their policies to improve customer experience and trust.

Patience Rewarded: A Honest Reflection on Pelago.co

Reflecting on my experience with Pelago.co, I must clarify that it is not a scam, as some may speculate. However, it's essential to acknowledge that the service can be slow and challenging at times. I found myself waiting for nearly 30 minutes at the station, eagerly anticipating the voucher, while also navigating the frustrating wait for a chat agent to assist me. It raised concerns about the efficiency of their operations and commitment to seamless e-commerce services. Despite these challenges, I commend Pelago.co for their dedication to resolving issues and fulfilling customer needs, albeit with some delays. There is evident room for improvement in their communication and service delivery. As a loyal customer, I hope that Pelago.co will address these shortcomings to enhance the overall customer experience. While there may be frustrations along the way, I believe that with dedication and constructive feedback, Pelago.co can rise to meet customer expectations and provide a smoother service that aligns with the convenience and efficiency we all seek in e-commerce platforms.

A Journey with Unparalleled Excellence: Finding Joy with Pelago

Embarking on my travel adventures through pelago.co was an experience that left an indelible mark on my heart. At the outset, I encountered a review labeling this platform as a "Useless booking site," which initially caused hesitation. However, my curiosity nudged me to give it a chance, and I am immensely thankful for that decision. Navigating through the booking process to explore the vibrant city of Singapore was a breeze. While challenges may have deterred others, I found the variety of tours offered to be a delightful surprise. Despite initial concerns about a minimum of 5 participants for some tours, the small group dynamic added an enriching element to my explorations. An unforeseen hiccup occurred when a tour I had eagerly anticipated was canceled the following day. Although disheartened, the prompt assistance from the Pelago team in rescheduling and providing alternative options showcased their dedication to customer satisfaction. One aspect that truly impressed me was Pelago's commitment to transparency. While promotions are common in the travel industry, Pelago's straightforward approach stood out. Clear terms and conditions were provided, ensuring no confusion regarding discounts, unlike some other platforms that may employ misleading tactics. In a world where time is of the essence, Pelago proved to be a reliable companion in crafting memorable travel experiences. The dedication to customer service and the array of options available truly set them apart in the digital realm of booking platforms. While my journey had its share of twists and turns, the unparalleled excellence of Pelago shone through in every aspect. As I reflect on my adventures, I wholeheartedly recommend Pelago to fellow travelers seeking seamless booking experiences and genuine moments of discovery. Embrace the journey, trust in Pelago, and let the world unfold before you in ways you never imagined.

A Heartfelt Redemption: My Experience with Pelago.co

Let me share my sincere thoughts about Pelago.co. Initially, I was disappointed with my experience as I purchased a travel voucher online, expecting a digital ticket, only to realize it had to be physically redeemed. Immediately reaching out to request a refund due to the inconvenience of redeeming in person, I faced a refusal. Despite this setback, I must acknowledge the generosity of the Pelago.co team in working with me to find a resolution. Through compassionate communication and understanding, they went above and beyond to ensure my satisfaction. While my initial encounter may have been challenging, I commend Pelago.co for their commitment to customer care and going the extra mile to rectify the situation. Their dedication to service excellence shines through, making them a trustworthy choice for future endeavors. Thank you, Pelago.co, for turning my disappointment into a positive experience. I appreciate your integrity and customer-centric approach, setting you apart as a reputable and reliable business in the industry. I look forward to future interactions with confidence and trust.

Exemplary Service and Unwavering Integrity

Embarking on my journey to discover the wonders of Kuala Lumpur Aquarium, I entrusted pelago.co to provide me with a valid ticket. Unfortunately, a hiccup arose, and I received an invalid ticket. Disheartened, I reached out to their customer service. Initially faced with a stumbling block, as they acknowledged the error but failed to issue a refund promptly, my faith wavered. However, their unwavering commitment to resolving the issue shone through. Despite the delay, their dedication to rectifying the mistake was evident. Throughout this process, their customer service, while admittedly slow, demonstrated genuine care and persistence. Their willingness to engage and resolve the matter exemplified their dedication to customer satisfaction. Despite the initial setback, I can confidently affirm that pelago.co embodies integrity and perseverance. Their commitment to resolving issues and ensuring customer satisfaction sets them apart. I urge others not to be deterred by isolated incidents, as the exemplary service and integrity of pelago.co shine through.

Turning Frustration into Gratitude: Pelago.co Goes Above and Beyond for Their Customers

From the depths of disappointment emerged a shining beacon of customer service excellence: Pelago.co. A recent booking mishap left me feeling frustrated and disheartened when an airport lounge I had reserved turned out to be closed during my visit. Initially, the refund policy seemed like an insurmountable obstacle, requiring 24 hours' notice for cancellations. However, what could have been a tale of woe took a surprising turn when I reached out to Pelago.co's customer service team. Their response was nothing short of exceptional. Despite the initial setbacks, their representatives went above and beyond to rectify the situation swiftly and efficiently. Not only did they process my refund promptly, but they also provided me with a heartfelt apology and reassurance that my experience mattered to them. The transparency and dedication demonstrated by Pelago.co are truly commendable. While a minor link on their website may have caused confusion, the integrity and compassion displayed by their staff more than made up for any initial inconvenience. In a world where customer service can often feel like a mere formality, Pelago.co stands out as a paragon of genuine care and professionalism. So, to anyone hesitant about trusting online services, let me assure you that Pelago.co is a company that values its customers above all else. Amidst the sea of uncertainty, they are a beacon of reliability and integrity. My faith in their commitment to customer satisfaction has been restored, and I can wholeheartedly recommend their services to anyone in search of excellence and integrity.

Turning a Negative Experience into a Positive Lesson

As a cautious buyer, I always make sure to research thoroughly before making any purchase. When I decided to book train tickets from Seoul to Busan through pelago.co, I encountered some unexpected challenges that left me feeling frustrated. Despite their promise of a lowest price guarantee, I found myself overcharged for my tickets, with poor customer support adding to my woes. Upon noticing the pricing discrepancy, I reached out to their team via email, hoping for a quick resolution. However, days went by without a satisfactory response, forcing me to follow up repeatedly. The lack of transparency and delay tactics only added to my anxiety, especially with my travel date fast approaching. Despite my efforts to provide evidence and seek a fair solution, pelago.co continued to deflect responsibility, leaving me with limited options and a sense of helplessness. The last-minute offer of either a lengthy cancellation process or sticking with the overpriced tickets seemed like a lose-lose situation forced upon me. While my experience with pelago.co was disappointing, it has taught me the importance of due diligence and clear communication when engaging with online vendors. Moving forward, I plan to share my story to raise awareness among fellow consumers and consider reporting my grievances to relevant authorities. Although this experience may have been negative, it has empowered me to be more discerning in my future interactions with online platforms. By sharing my review, I hope to prevent others from facing similar challenges and encourage businesses to prioritize transparency and accountability in their customer relations.

Avoiding a Disaster: Why Pelago.co Deserves Zero Stars

Embarking on a horse riding tour should have been a dream come true, but for me, it turned into a nightmare, all thanks to pelago.co. With high hopes and excitement, I booked the tour a week in advance through their platform, received my voucher, and eagerly arrived at the operator's venue on the scheduled day, only to be met with disappointment and disbelief. As I presented my voucher, anticipating a thrilling adventure on horseback, I was instead turned away unceremoniously. It was revealed that Pelago had failed miserably in passing my reservation onto the tour operator, causing utter chaos and ruining what was meant to be a memorable experience. The frustration and dismay that followed were indescribable, as Pelago nonchalantly brushed off their mistake, claiming there was nothing they could do to salvage the situation. The unprofessionalism and sheer lack of accountability displayed by Pelago.co left me disillusioned and determined never to engage with their services again. Their negligence not only soured my trip but also underscored the importance of reliability and integrity in the tourism industry. This experience serves as a cautionary tale, reminding us all to be vigilant and cautious when trusting online booking platforms with our cherished plans and adventures. Pelago.co may have cost me a day of joy, but it has undoubtedly earned itself a resounding zero stars in my book.

Unforgettable Experience with Pelago Co: Singapore GP Tickets

When I decided to purchase two tickets for the Singapore Grand Prix, I turned to Pelago Co, and what a fantastic decision it was! The entire process was seamless and stress-free. I was delighted to receive the confirmation email promptly, giving me peace of mind that my tickets were secured. What truly set Pelago Co apart was their transparent pricing. Unlike other ticketing platforms I had explored, Pelago Co did not surprise me with additional fees, such as e-ticket delivery charges. This level of honesty and integrity in their service impressed me greatly. As the event draws near, I eagerly anticipate experiencing the Singapore Grand Prix with the tickets I obtained through Pelago Co. I have full confidence that their dedication to customer satisfaction will shine through in the timely delivery of my e-tickets. Thank you, Pelago Co, for providing me with an unforgettable experience right from the start. Your exceptional service has made me a loyal customer, and I look forward to future transactions with your company.