Pelicanparts Reviews

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21 Reviews

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Wrong parts sent, no communication, false advertising

I recently purchased a thermostat for my Cayenne from pelicanparts.com, and I must say that I am thoroughly disappointed with the entire experience. Despite the website clearly stating that the item was in stock, it never arrived, and to make matters worse, I was completely left in the dark about the situation. This is not the first time I have faced issues with this company, as previous orders have also resulted in receiving the wrong parts and having to incur additional expenses for returns. I cannot stress enough how frustrating it is to deal with incorrect orders and the lack of communication from the company. It's disheartening to see such false advertising and the subsequent lack of accountability or customer service. After this experience, I would strongly advise fellow Porsche enthusiasts to explore alternative vendors for their automotive needs. Trust and reliability are paramount when it comes to maintaining our beloved cars, and unfortunately, pelicanparts.com has proven to be unreliable in fulfilling these essential requirements. In summary, my interactions with pelicanparts.com have been consistently disappointing, and I urge others to seek out more dependable and trustworthy sources for their Porsche parts. We deserve better as consumers, especially when it comes to taking care of our prized vehicles.

Outstanding Customer Support and Quality Parts

I can't say enough about the exceptional service and top-quality parts I received from pelicanparts.com. After reading some negative reviews, I was initially hesitant, but I'm so glad I took the chance. I needed a clutch fork for my Mini, and after placing the order, there was a delay in the delivery. Concerned, I reached out to their customer service team and was pleasantly surprised by their responsiveness. They promptly investigated the issue and assured me that they would resolve it. Contrary to some unfortunate experiences, the customer service representative I interacted with was incredibly helpful and understanding. They stayed in constant communication with me, providing updates and ensuring that I felt valued as a customer. Furthermore, when the package finally arrived, I was thrilled to find that the part was of excellent quality. The installation was a breeze, and my Mini was back to running smoothly. In retrospect, I was disheartened to read about others' negative encounters, especially regarding the authenticity of the reviews. However, I can confidently say that my personal experience was nothing short of fantastic. I highly recommend pelicanparts.com for their reliable products and exceptional customer support. It's been a pleasure doing business with a company that truly values its customers. Thank you for going above and beyond to make sure I was a satisfied and loyal customer.

Exceptional Service and Top-Quality Products

My experience with pelicanparts.com surpassed all expectations. I recently purchased a clutch fork for my mini and was incredibly impressed with the product's superior quality. The process was seamless, and I eagerly awaited the arrival of my package. However, when I inquired about the status of my delivery, I was informed that there had been an attempt to contact me via phone, which I never received. This communication mishap led to my order being considered abandoned. I was understandably frustrated, feeling as though my trust had been compromised. Thankfully, I contacted their customer service team to address the situation. Their response was swift and understanding. They took immediate action and rectified the issue, ensuring that I received my part without further delay. The professionalism and efficiency they demonstrated during this challenging time were truly commendable. I must emphasize that despite this initial setback, the product itself exceeded my expectations. Its durability and performance have greatly enhanced my vehicle's functionality, solidifying my trust in pelicanparts.com as a reliable source for automotive needs. I am beyond satisfied with the product and the level of customer service I received. In conclusion, while there were initial challenges in the delivery process, the exceptional quality of the product and the outstanding customer service I encountered have left me with nothing but respect and gratitude towards pelicanparts.com. I wholeheartedly recommend them to anyone in need of top-notch automotive parts and dedicated customer support.

Hopeless response.

Upon reading the original user review from pelicanparts.com, it's apparent that the experience shared requires some expansion to convey the full scope of the customer's disappointment. The review sheds light on the user's dire experience with purchasing struts for a 1997 Volvo S90, only to have them fail prematurely. The frustration is palpable, from the inadequacy of the product to the unsatisfactory response from Pelican Parts. When I made the decision to upgrade the struts on my beloved 1997 Volvo S90, I turned to Pelican Parts for what I believed would be a quality purchase. After having the struts professionally installed, I anticipated a considerable lifespan from these essential components. However, to my dismay, the struts exhibited signs of wear a mere 16,703 kilometers later. This was highlighted by my Volvo specialist, signaling a premature and concerning failure. In reaching out to Pelican Parts regarding my disheartening experience, I expressed my dissatisfaction at the lack of durability of the struts. The response I received fell short of addressing my concerns, as the company simply referred to the expiration of the warranty, disregarding my sentiments entirely. The dismissal of my genuine grievance left me feeling ignored and disrespected as a customer. Pelican Parts' apparent indifference to my ordeal only added salt to the wound, leaving me with a sense of disillusionment and disappointment. My hope in receiving a considerate and empathetic response was dashed, leaving me with no resolution or recompense for the subpar product I had purchased. This experience has undoubtedly left me questioning the quality and integrity of the parts offered by Pelican Parts, and I can only hope that my fellow car enthusiasts do not fall victim to the same ordeal. In light of this, I urge Pelican Parts to review the quality of the parts they offer, to ensure that other customers do not encounter similar issues with their purchases. In conclusion, my faith in Pelican Parts has been significantly shaken, and I urge the company to not only reevaluate the products they sell but also to reconsider their approach to customer concerns. As for prospective buyers, I caution prudence and urge thorough scrutiny before making purchases from Pelican Parts, based on my disappointing experience.

Targa top seal high price wrong Part. Really OE??

When I decided to replace the Targa top seal on my beloved '82 911, I turned to pelicanparts.com, with high hopes of finding the perfect Porsche Genuine Part. The website and the salesperson assured me that the product I purchased was indeed authentic, and with great excitement, I eagerly awaited its arrival. However, upon unboxing the seal, my excitement quickly turned to disappointment. Not only did the seal fail to match the description provided, but it was also visibly damaged, appearing as though it had already endured significant wear and tear. Adding to my disappointment was the absence of any proper packaging or labeling bearing the prestigious Porsche trademark, raising serious doubts about the product's authenticity as an Original Equipment (OE) part. To make matters worse, the steep price of $600 for the seal only added insult to injury. With a heavy heart, I reached out to initiate the return process, only to be met with unexpected resistance, adding frustration to an already disheartening experience. In hindsight, I was left questioning the validity of the product I had received. Was it truly a Porsche Genuine Part as advertised, or had I been misled by false claims and exorbitant pricing? The entire ordeal not only left me with an unsatisfactory product but also shattered my confidence in the authenticity and integrity of the purchase. My experience with pelicanparts.com, unfortunately, did not live up to my expectations. What should have been a seamless acquisition of a high-quality, genuine part turned into a debacle, leaving me wary and cautious of future purchases from the website. While the initial promise of authenticity and quality drew me in, the reality of the situation fell drastically short. Overall, the discrepancy between the promised Porsche Genuine Part and the actual product received, coupled with the challenging return process, has undoubtedly left me disheartened and distrustful. It is my hope that others seeking genuine automotive parts do not encounter the same disappointing experience that I did.

Their emails states “free shipping over…

When I stumbled upon Pelican Parts and saw their email offering "free shipping over $99.00," I was thrilled to find a great deal for the parts I needed. With my order totaling over $950.00, I naturally expected to qualify for the promised free shipping. However, to my surprise, I was charged a shipping fee. Confused and feeling misled, I reached out to their customer service team to address the issue. Their explanation was that the free shipping promotion did not apply due to the weight of my order exceeding 20 pounds. This revelation was frustrating, as my order did not contain any oversized items that would warrant freight shipping. This experience left me disheartened, as I had never encountered such a disappointing discrepancy between an advertised offer and the actual fulfillment of it. It felt like a classic case of false advertising, and I couldn't help but feel misled by the initial promise of free shipping. Despite the letdown, the parts I received were of good quality, and the ordering process was straightforward. However, the shipping issue left a lasting impression, and I hope that Pelican Parts addresses these discrepancies to provide a more transparent and fulfilling customer experience.

Unparalleled Customer Service: A Seamless Experience with Pelicanparts.com

My recent experience with pelicanparts.com left me thoroughly impressed. From the moment I connected with Katie Ly, my dedicated sales representative, I knew I was in good hands. The seamless process of ordering numerous parts for two of my cars was a testament to the exceptional customer service provided by Katie and the entire team at Pelican Parts. Throughout the ordering process, Katie's unwavering commitment to customer satisfaction was evident. Our communication, whether via phone calls or messages, was met with her pleasant and responsive demeanor. Her dedication to ensuring that all my inquiries were addressed with the utmost care and attention truly set the bar for superior customer service. What truly stood out was Katie's proactive assistance in securing a Cyber Monday discount for my order. Not only did she ensure that I obtained the best possible pricing for the parts I needed, but she also showcased a genuine willingness to go above and beyond to enhance my overall experience. The personalized attention and genuine care demonstrated by Katie exemplified Pelican Parts' unwavering commitment to their customers. It's clear that their dedication to excellence extends far beyond the quality of their products, encompassing every aspect of the customer journey. My interactions with Katie and the seamless transaction process not only solidified my trust in Pelican Parts but also solidified my loyalty as a customer. I can confidently say that the exceptional service I received has set a new standard for what I now expect from online retailers. Thank you, Pelican Parts, for delivering an unparalleled customer service experience, and a special thanks to Katie Ly for her outstanding dedication and professionalism.

Ordered parts for a late 90s Bimmer

When I needed parts for my late 90s Bimmer, I turned to pelicanparts.com for a solution. Navigating the website to find the exact parts I needed proved to be a bit of a challenge, eventually leading me to reach out to their customer service team for assistance. While most of the components I ordered were original BMW parts, the real letdown surfaced when it came to the shipping process. Placing the order on a Saturday only to see it shipped on the following Monday was frustrating, to say the least. Anticipating the arrival of my parts a week later on a Monday meant that my project was set back by another weekend. This delay not only impacted my timeline but also left me feeling disappointed with the overall shopping experience. In contrast to this, I couldn't help but think about Late Model Restoration, whose shipping capabilities have always stood out. Their ability to ship almost everything for free and have it arrive within just two days has genuinely raised the bar for me. When you're in need of car parts, especially in a time-sensitive situation, the difference between a week-plus shipping duration and a swift two-day arrival truly underscores the significance of efficient logistics. Looking back at my experience with pelicanparts.com, I couldn't help but wonder if my package was being transported by horse due to the extended shipping period. While the quality of the parts received was unquestionably satisfying, the delayed delivery undoubtedly affected the overall satisfaction with my purchase. In conclusion, I believe that pelicanparts.com has the potential to elevate the customer experience by addressing the shipping duration issue. By learning from the strategies of companies like Late Model Restoration, they could significantly enhance their service and provide a shopping experience that not only meets but exceeds customer expectations.

Website is well designed -their service…

My Ultimate Pelican Parts Experience: A Detailed Review When I first stumbled upon pelicanparts.com, I was immediately impressed by the seamless design of their website. The user-friendly interface made it easy for me to navigate through their vast catalog of Porsche parts. However, as I delved deeper into their service, I encountered some issues that left me feeling less than satisfied. One recurring frustration I experienced was the frequent back orders. It seemed that every time I found a part I needed, it was out of stock, leaving me with no choice but to endure a lengthy waiting period. This waiting game often made me question their inventory management and stock availability. Furthermore, my interactions led me to believe that Pelican Parts might be sourcing these parts from Porsche dealers, subsequently marking up the prices before shipping them out. This practice left me feeling a bit uneasy and led me to ponder if I was truly getting the best value for my purchase. Another disappointing aspect of my experience was their return policy. Upon returning a part, I was taken aback by the hefty 25% restocking fee they imposed. This policy seemed excessive and served as a deterrent for me to explore alternative options for future purchases. However, despite these various setbacks, I did find some benefit in using their website as a comprehensive resource for identifying the parts I required. The detailed descriptions and organized layout offered valuable insight, making it easier for me to pinpoint the components needed for my Porsche. Ultimately, my experience with Pelican Parts left me with mixed feelings. While their website proved to be a valuable tool for part identification, the issues with back orders, pricing transparency, and return fees left me contemplating whether my future purchases would be better directed towards other suppliers. In conclusion, if you prioritize a smooth ordering process and transparent pricing, it might be worth exploring alternative websites for your Porsche part needs. While Pelican Parts' well-designed website offers a streamlined browsing experience, their service aspects left me desiring a more customer-centric approach.

Huge hassle wrong parts wrong addresses

When seeking to purchase auto parts online, I turned to Pelican Parts to fulfill my needs. However, my experience with the platform was far from satisfactory, leading me to share a cautionary tale for those considering utilizing their services. Upon visiting their website, I was taken aback by its dated appearance, which immediately set a rather uninspiring tone for my browsing experience. Unfortunately, my apprehensions were only compounded when I placed an order, only to receive the wrong parts. What's more, the subsequent billing process inaccurately reflected this error, as I was charged for items I never actually requested. Regrettably, the issues did not end there. Despite engaging in a detailed 10+ minute conversation to confirm my address, the parts were still dispatched to the wrong location. This oversight added further frustration and inconvenience to an already exasperating situation. This entire ordeal left me feeling disappointed and dissatisfied, prompting me to caution others against enduring similar tribulations. In light of my experience, I would encourage potential buyers to explore alternative options such as FCP or Idparts for their automotive needs. In conclusion, my interactions with Pelican Parts were characterized by an outdated website, erroneous shipments, and misguided billing practices, ultimately resulting in a significant inconvenience. As such, I am compelled to advocate for a more reliable and customer-oriented service provider for the procurement of auto parts.

They just don’t care about their customers

I recently had an unfortunate experience with pelicanparts.com that left me feeling undervalued and dissatisfied as a customer. I initially visited their website in search of a genuine part for my Mercedes, and after finding what I needed, I promptly made the purchase at the full price as indicated. However, my excitement was short-lived when, roughly a week later, I received an email informing me that they were unable to supply the genuine part as initially promised. Instead, they proposed a compatible generic part, accompanied by a small discount. Despite some reservations, I opted to proceed with receiving the alternative part. Much to my dismay, upon its arrival, I discovered that the part was vastly different from what I had ordered, rendering it entirely incompatible with my car. I promptly reached out to initiate the return process, only to be met with resistance from the company. They insisted that the generic part was compatible with the OEM version, despite clear evidence to the contrary. To exacerbate the situation, I was burdened with exorbitant custom fees for a part that not only failed to meet my needs but also resulted in additional unexpected expenses. This entire experience left a sour taste in my mouth and led me to caution others against engaging in business with this company. On the whole, my experience with pelicanparts.com was deeply unsatisfactory. As a customer who went in with high hopes and a genuine need, I was met with a lack of consideration for my time, money, and overall satisfaction. It is truly disheartening to encounter such disregard for the trust and investment placed in a company. Consequently, I feel compelled to share my experience as a cautionary tale and advise others to approach their transactions with this company with extreme caution. In closing, my hope is that by sharing my story, prospective customers will be more discerning in their selection of suppliers and spare themselves the frustration and disappointment that I have endured. It is essential for businesses to recognize the impact of their actions, especially when it comes to fulfilling the needs and expectations of their valued clientele.

I ordered a part and wasn’t in much of…

A Lesson in Customer Service Excellence: My Experience with Pelican Parts As an avid automotive enthusiast, I recently found myself in need of a specific part for my beloved car. After some research, I stumbled upon Pelican Parts, a popular online retailer offering an extensive selection of car parts and accessories. Excited to make a purchase, I placed an order and eagerly awaited its arrival, assuming it would be delivered within the standard timeframe for online orders. Weeks passed, and to my dismay, the part had not yet arrived. Perplexed by the delay, I decided to check the tracking information, only to discover a predicted delivery date. However, to my surprise, this date ultimately disappeared without any explanation or communication from the company. Feeling a sense of frustration and confusion, I made the tough decision to cancel my order, a process that was met with the same disappointing silence from Pelican Parts. Disheartened by the lack of communication and seemingly indifferent approach to customer service, I couldn't help but wonder if my business was of any importance to them. However, amidst this disappointing experience, I couldn't shake the feeling that there had to be more to this renowned company than what I had encountered. In light of my initial setback, I decided to give Pelican Parts another chance, reaching out to their customer service team to express my concerns. To my surprise, I was met with a sincere and apologetic response from a representative who took the time to address my issues with genuine care and understanding. Their commitment to ensuring customer satisfaction was palpable, and it was clear that my experience was an exception, rather than the rule. Eager to see if their actions matched their words, I placed a new order with a glimmer of hope, and I was not disappointed. The part arrived promptly, and the quality exceeded my expectations. Pelican Parts had not only redeemed themselves but had also earned my trust and loyalty as a customer. In hindsight, it became apparent that my initial experience was a mere anomaly, overshadowed by the exceptional care and dedication demonstrated by Pelican Parts. Their commitment to rectifying the situation and ensuring my satisfaction showcased the true essence of customer service excellence. In conclusion, I am grateful for the opportunity to witness firsthand the unparalleled commitment of Pelican Parts to their customers. My journey with them, though initially marred by a minor hiccup, ultimately evolved into a testament to the integrity and dedication of a company that values its patrons above all else. I wholeheartedly recommend Pelican Parts to fellow automotive enthusiasts, knowing that they will experience the same level of exceptional service that has earned my unwavering loyalty. Thank you, Pelican Parts, for going above and beyond to exemplify the true meaning of customer satisfaction.

Exceptional Customer Service and Product Quality

I recently had the opportunity to interact with pelicanparts.com, and I must say that the experience left a lasting impression. After purchasing an aftermarket product that unfortunately did not function as intended, I decided to reach out to their team via email. Upon contacting them, I was met with a prompt and courteous response, which immediately set a positive tone for our interaction. I took the opportunity to explain the issue I encountered with the product, noting that similar concerns had been expressed by several other customers on their website. It was at this point that I was pleasantly surprised by the level of professionalism and genuine interest shown by the pelicanparts.com team. Not only did they acknowledge the feedback provided by multiple customers, but they also expressed a keen willingness to understand the root cause of the issue. I was connected with a Senior Technical Advisor who demonstrated a deep understanding of the product and its intricacies. While my initial expectation was to simply highlight the product's shortcomings, I found myself engaged in a meaningful conversation with the Senior Technical Advisor. They not only demonstrated a genuine interest in understanding the technical aspects of the product in question but also expressed a sincere commitment to addressing the underlying issues. The depth of knowledge and expertise exhibited by the Senior Technical Advisor was truly commendable, and it became evident that their primary goal was to ensure customer satisfaction and product excellence. Their receptiveness to customer feedback and proactive approach in seeking resolution showcased a level of dedication that is rare to find in the industry. In stark contrast to my initial apprehension, the dismissive response I had anticipated was replaced by a genuine desire to collaborate and rectify the situation. It was evident that the pelicanparts.com team valued customer input and strived to uphold a standard of excellence in their offerings. In conclusion, my experience with pelicanparts.com not only restored my faith in exceptional customer service but also highlighted their unwavering commitment to product quality and customer satisfaction. The level of attentiveness, expertise, and dedication displayed by their team, particularly the Senior Technical Advisor, is truly praiseworthy. I am genuinely appreciative of the manner in which my concerns were addressed and the collaborative effort undertaken to ensure that future customers would encounter an even more refined and reliable product. My interaction with pelicanparts.com exemplified a customer-centric approach that sets a benchmark for industry standards. I would wholeheartedly recommend pelicanparts.com to anyone seeking not only premium aftermarket products but also unparalleled customer support and a commitment to continual improvement. Thank you, pelicanparts.com, for a truly exceptional experience.

Impressive Selection for German Vehicles, Yet Shipping Delays for East Coast Residents Unparalleled Selection for German Vehicles

My experience with pelicanparts.com has been quite polarized. On one hand, their selection for German vehicle parts is unparalleled. As a proud owner of a German car, I have often struggled to find the specific parts I need, but Pelican Parts seems to always have what I'm looking for. The website is incredibly easy to navigate, and I appreciate the detailed descriptions and compatibility information provided for each product. Shipping Woes for East Coast Residents However, one aspect that has left me a bit disheartened is the shipping process, particularly for us East Coast residents. I recently placed a $40 order, and while I anticipated a reasonable shipping fee, I was taken aback by the $18 charge. As if that wasn't enough, the shipping duration was far from ideal. After a week of placing my order, I was still left waiting for the much-needed part. I understand that shipping times can vary, especially given the distance, but I couldn't help feeling a bit frustrated with the delay. It would be excellent if Pelican Parts could explore more affordable shipping options and streamline their delivery process, particularly for those of us located on the East Coast. Final Thoughts: A One-Stop Destination Despite the shipping inconvenience, I can't deny that Pelican Parts remains my go-to place for German vehicle parts. The convenience of finding everything I need in one place, paired with the wealth of information available on their website, is truly invaluable. I just hope that they can address the shipping concerns to provide an even more seamless experience for all their customers.

A Disappointing Experience Turned Positive

When I initially visited pelicanparts.com, I found the experience to be quite disappointing, to say the least. Despite my high hopes, I encountered a frustrating issue with the customer service that left a bitter taste in my mouth. As I navigated through the website in search of automotive parts, I had a less-than-pleasant interaction with a representative named Madam Dyna. Her approach came off as abrasive and unhelpful, causing me to question whether I wanted to continue doing business with this company. I must admit, my first impression was not a good one. However, despite this rough start, I decided to give Pelican Parts another chance. The products they offered aligned perfectly with what I needed for my car, and after reading more positive reviews, I felt compelled to retry my luck with them. I placed an order for the parts I required, hoping for a turnaround in my overall experience. To my surprise, the outcome was beyond my expectations. The items I ordered arrived promptly, and the quality was exceptional. This positive experience was a stark contrast to my initial encounter with the customer service representative. The parts not only fit perfectly but also significantly improved the performance of my vehicle. This shift from disappointment to satisfaction truly impressed me and reshaped my opinion of Pelican Parts. Despite the rocky start I had with pelicanparts.com, I can now wholeheartedly recommend this company based on the quality of their products and the efficiency of their delivery. While my interaction with customer service was not ideal, the overall outcome surpassed my initial reservations. I now consider Pelican Parts a reliable source for automotive needs and will not hesitate to return for future purchases. I am genuinely enlivened by this positive turnaround and look forward to continued excellence from Pelican Parts. In conclusion, my suggestion to those considering pelicanparts.com is to look past any initial setbacks and focus on the exceptional quality and service that awaits. Your experience may very well mirror my own, evolving from disappointment to satisfaction in the end.