Penhaligons Reviews

Voted Good (4/5)

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20 Reviews

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Exceeding Expectations at Penhaligon’s Bath Shop

Nestled in the charming city of Bath, our recent visit to the iconic Penhaligon's store was nothing short of delightful. From the moment we stepped in, we were greeted by the warmest smiles and impeccable service. The sales associate who assisted us truly stood out with their exceptional dedication and attention to detail. Not only did they help us find the perfect scents to suit our preferences, but they also shared fascinating insights into the history and craftsmanship of each fragrance. Their enthusiasm was infectious, making our shopping experience truly memorable. Every query was met with patience and expertise, showcasing a genuine passion for their work. It was evident that customer satisfaction was their top priority, as they made sure that nothing fell short of perfection. Their personalized approach and willingness to go the extra mile left us thoroughly impressed and grateful. Penhaligon's Bath shop is not just a place to shop for fragrances; it's a destination where customer service reaches new heights. We left the store with our hearts full and our senses invigorated, thanks to the exceptional care and attention we received. Our heartfelt gratitude to the dedicated sales associate for making our visit truly unforgettable. Thank you for turning a simple shopping trip into a memorable experience. We will definitely be back for more olfactory adventures at Penhaligon's.

Transformative Perfume Journey with Ayesha: A Tale of Expertise and Generosity

Embarking on a journey to discover the perfect scent at penhaligons.com led me and my fiancé to a profound profiling experience with Ayesha at the Edinburgh store. Ayesha's unwavering knowledge and passion illuminated the enchanting world of perfumery, as she masterfully intertwined intriguing facts and captivating stories behind each fragrance. Ayesha's warmth and genuine kindness enveloped us, creating an atmosphere of comfort and joy, easing my moments of indecision with grace and patience. Her thoughtful gesture of offering us a drink along with complimentary samples added an extra layer of delight to an already unforgettable encounter. Ayesha's exceptional service not only enriched our perfume selection process but also left an enduring mark on our hearts. Our journey with her transcended mere shopping; it blossomed into a transformative experience, infused with beauty, grace, and the magic of perfume. Thank you, Ayesha, for curating a memorable and soulful exploration into the world of fragrances. Your expertise and generosity have not only helped us find our perfect scents but have also left an indelible impression, making our visit truly exceptional.

A Disappointing Journey with Penhaligon’s: An Honest Review

When I embarked on my shopping experience on penhaligons.com, I was filled with anticipation to receive my long-awaited purchase. However, what followed was a series of unfortunate events that left me disheartened. The hefty shipping cost of 15 € already raised my eyebrows, but I decided to proceed nonetheless. To my dismay, my parcel was entrusted to UPS Austria, a courier service that I had encountered issues with in the past. Despite being at home during the alleged delivery time, UPS claimed to have handed the package to me personally, which I know to be untrue. Disappointed by the lack of accountability from both UPS and Penhaligon's, I reached out to customer service only to face a prolonged timeline of 14 working days for a resolution. One would expect a reputed brand to offer some form of compensation or goodwill gesture in such situations, but Penhaligon's response fell short of expectations. As a working parent juggling multiple responsibilities, I found it impractical to engage in the exhausting process of retrieving a misplaced parcel. The lack of empathy and swift action from Penhaligon's added to my frustration, making this transaction my first and final experience with the brand. In conclusion, the combination of expensive shipping costs, unreliable courier services, and unsatisfactory customer service has left me deeply disappointed. My hope is that this feedback will prompt Penhaligon's to reevaluate their shipping methods and prioritize customer satisfaction in all future interactions.

Unmatched Customer Care and Swift Delivery

I had the pleasure of experiencing exceptional service on Penhaligon's website. From start to finish, my buying journey was nothing short of outstanding. Not only did my order arrive promptly, but the updates from the delivery service kept me in the loop every step of the way. What truly set this experience apart was the impeccable customer care provided by Chloe. Her swift responses to all my inquiries were not only professional but also remarkably helpful. It's rare to come across such a dedicated team that goes above and beyond to ensure customer satisfaction. Penhaligon's has truly set a gold standard for online shopping with their top-notch products and unparalleled service. Highly recommended to all discerning shoppers seeking a seamless and enjoyable buying experience.

An Unforgettable Experience at Penhaligon’s

Let me share my exceptional journey at penhaligons.com with you. Stepping into the Regent Street shop, I was fortunate to encounter Mohammed, whose expertise and warmth truly stood out. His detailed knowledge of the diverse scents offered left me in awe, and his friendly demeanor made the experience truly delightful. It was evident that he was not just an employee but a passionate connoisseur of fragrances. From guiding me through the vast array of products to recommending the perfect fragrance that resonated with my personality, Mohammed's level of service was unparalleled. His professionalism and genuine interest in helping me find the right scent made my visit a memorable one. I left the store that day not only with a new favorite scent but also with a newfound appreciation for exceptional customer service. Mohammed's dedication to his craft and his commitment to ensuring a personalized shopping experience have undoubtedly won me over as a loyal customer. Thank you, Penhaligon's, for having such a gem in your team. My visit was truly unforgettable, all thanks to Mohammed's expertise and friendliness.

Riyadh Park Boutique’s Majed Showed Exceptional Customer Care Beyond Expectations

As a loyal customer of Penhaligons, I recently had a truly heartwarming experience at the Riyadh Park Boutique that I simply had to share. On my birthday, I received a surprise call from Majed, one of the employees, congratulating me. This unexpected gesture left me feeling incredibly special and valued, making me realize that Penhaligons had become more than just a brand but a part of my life. Majed and his team at Riyadh Park Boutique exemplified the essence of professionalism and superior customer service. Their genuine care and attention to detail in remembering and acknowledging my birthday truly touched my heart. Such personalized gestures are rare to come by in today's fast-paced world of retail, making Penhaligons stand out as a beacon of exceptional service. For me, Majed from Riyadh Park Boutique isn't just a role-model for professionalism; he is the epitome of what outstanding customer care should look like. I am immensely grateful for the team at Penhaligons, especially Majed, for making my birthday even more special. Thank you for going above and beyond in making me feel truly valued and appreciated.

Emilie K: The Superstar Customer Service Champion

Let me tell you about my fantastic experience with Emilie K on penhaligons.com. I encountered an issue with my order, but Emilie K came to the rescue with unparalleled patience and swift service. Her dedication and attentiveness truly exceeded my expectations! Not only did Emilie K resolve my problem efficiently, but she also ensured that I felt valued and heard as a customer. Her exceptional customer service skills shone brightly, leaving me with a lasting impression of professionalism and care. Thanks to Emilie K, my shopping experience on penhaligons.com was not only saved but turned into a delightful interaction. I am grateful for her outstanding support and commendable service. Emilie K is undeniably a superstar in customer service, and I highly recommend seeking her assistance for any concerns. Kudos to Emilie K for making a real difference!

Transformative Support and Stellar Communication

Penhaligon's customer service truly sets the gold standard! My experience with them was nothing short of transformative. The team, especially Shannon C and Maria P, went above and beyond to keep me informed every step of the way. Their consistent communication not only reassured me but also made me feel valued as a customer. It's rare to encounter such dedication and genuine care these days, and I am truly grateful for their exceptional service. Thank you, Penhaligon's, for making my shopping experience unforgettable!

A Treasure Trove of Exceptional Service

Venturing into the world of Penhaligon’s at Covent Garden was a memorable experience, made even more extraordinary by the unparalleled service provided by Lisa. From the moment my daughter and I crossed the threshold, her warm greeting set the tone for a truly delightful visit. Lisa’s extensive knowledge of the products, paired with her genuine friendliness, created an atmosphere that was both inviting and informative. As a first-time visitor to a Penhaligon store, I was thoroughly impressed by the level of attention and care that Lisa showed towards us. Her willingness to assist, coupled with her welcoming demeanor, truly elevated our shopping experience. It was evident that she not only excelled in her role but also genuinely enjoyed helping customers explore the world of Penhaligon’s. I left the store that day feeling not only satisfied with my purchases but also grateful for the exceptional customer service provided by Lisa. Her dedication to ensuring that customers feel valued and supported is a testament to the high standards upheld by Penhaligon’s. Thank you, Lisa, for making our visit a truly memorable and enjoyable one.

Transformed by Penhaligon’s Scents and Service

Rejoicing in the indulgent fragrances of Penhaligon's is a true delight that has transformed my senses. From the enchanting scents that linger on my skin to the exquisite experiences found at their Covent Garden store, Penhaligon's has become a beacon of luxury in my life. Despite the allure of their products, my recent attempt at online shopping unveiled a glitch. While attempting to purchase a gift for a dear friend's birthday, I encountered a persistent error when trying to add the item to my cart, leaving me disheartened. This recurring issue with their online platform has unfortunately led me to seek alternatives for my purchase, depriving Penhaligon's of a potential sale. As I reflect on my experience, I can't help but wonder how many others have faced similar challenges. My hope is for Penhaligon's to swiftly resolve this issue to ensure every customer can bask in the opulence of their scents without any hindrances.

Enchanting Experience at Cardiff Perfumery: A Testimonial

Stepping into Penhaligon’s Cardiff perfumery felt like entering a world of luxury and elegance. From the moment Jimmy greeted me with a warm smile, I knew I was in for a delightful experience. His attentive and polite manner immediately put me at ease, especially when I mentioned my uncertainty about choosing the perfect fragrance. Jimmy's expertise shone through as he skillfully conducted a profiling session to narrow down my options to four exquisite scents. His guidance and patience made the selection process an enjoyable journey of exploration and discovery. The seamless transaction that followed only added to the exceptional service I received. As I was preparing to leave, the manager shared with me that Jimmy had only recently joined the Penhaligon’s team, which made his exceptional customer service even more commendable. I couldn't help but congratulate him on his professionalism and dedication. Leaving the perfumery with my purchases in hand, I felt truly satisfied with my choices. The Favourite perfume and body lotion that I selected are nothing short of enchanting. The delightful fragrances have become my new favorites, adding a touch of luxury to each day. Thank you, Penhaligon’s Cardiff perfumery, for providing such a positive and memorable shopping experience. I am grateful for the outstanding service, beautiful products, and the expertise of Jimmy and the entire team. My visit was truly enchanting, and I cannot wait to return for more olfactory delights.

Resilience Shines in the Shadows: My Penhaligon’s Refund Journey

As I embarked on my online shopping escapade on Penhaligon's US website, little did I anticipate the rollercoaster that awaited me. Placing my order with eager anticipation on January 4th, 2024, under order number , I envisioned the joy of receiving my coveted item. Alas, fate had other plans. My heart sank as days turned into weeks, and my package failed to grace my doorstep. A flurry of emails and calls later, the truth unraveled - my parcel was trapped in the labyrinth of a FedEx warehouse, deemed unable to reach my humble abode. The promise of a refund offered solace amidst the chaos, the beacon of hope in a sea of uncertainty. Yet, time slipped through my fingers like grains of sand. January 23rd heralded the return of my wayward package, sparking a glimmer of hope. The reassurance of a refund within 5-7 business days lulled me into a false sense of security, only to be shattered by the harsh reality. February 4th dawned, devoid of the awaited reimbursement, leaving me adrift in a sea of unanswered questions. Navigating the treacherous waters of customer service proved to be a Sisyphean task. Each interaction unraveled a new layer of disappointment, culminating in a week of deafening silence, echoing the void of unresolved queries. The bittersweet symphony of good intentions left unfulfilled reverberated through my being, questioning the fabric of trust in this digital age. Amidst the turmoil, a glimmer of resilience flickered within me. My voice, though momentarily stifled, yearned to be heard. This testimonial stands not as a lament but as a beacon of light, a testament to the endurance of spirit in the face of adversity. As I navigate the labyrinthine corridors of bureaucracy, I find solace in the shared experiences of fellow patrons, united by a common thread of perseverance. To those who resonate with my plight, fear not - your voice echoes in the collective consciousness, a force to be reckoned with. Let us stand undaunted, steadfast in our pursuit of resolution. Together, we embody the unwavering resilience that transcends boundaries, a testament to the enduring spirit of the human heart. And so, I march forward, a lone warrior in a digital landscape, armed with nothing but the power of my words and the unwavering resolve to seek justice.

An Emotional Journey Turned into Gratitude: The Power of Exceptional Customer Service

Let me share my experience with penhaligons.com - a rollercoaster of emotions that ended on a high note, thanks to their outstanding customer support. Picture this - the hustle and bustle of the holiday season, with 8 carefully selected cologne and perfume gifts on their way to my loved ones. However, my joy was short-lived as some of my orders were mysteriously cancelled without explanation. Frustration set in, but I bravely re-ordered, only to receive a delivery missing half of the bottles I expected. After a series of back-and-forth conversations, presenting evidence like photos and statements, Penhaligons acknowledged their mistake and promised to send the missing items. Unfortunately, they arrived post-Christmas, forcing me to scramble for replacement gifts. Returning the surplus items in early January led to a tedious waiting game, until my anxious inquiries finally prompted a response. Initially met with resistance due to an alleged missing component I never ordered, a ray of hope appeared in the form of Luanna. Her empathy and unwavering help painted a different picture. Today, I am relieved and grateful as Penhaligons, through Luanna's intervention, has gracefully agreed to refund the £390 I had paid. While the road was rocky, the destination was one of appreciation for exceptional customer service. In the end, the hurdles were overcome by a single act of kindness and understanding. Penhaligons, through Luanna's expertise, not only resolved the issue but also restored my faith in their brand. A testament to the transformative power of great customer service, this journey taught me that sometimes challenges can lead to unexpected moments of gratitude.

Exceptional Support: A Testimonial for Penhaligon’s with Susann B.

My experience on penhaligons.com truly stood out due to the exceptional customer service provided by Susann B. Despite a minor snag in my order, Susann's professionalism and empathy shone through, turning what could have been a frustrating situation into a positive interaction. When I contacted Susann about missing promotional items, her calm and reassuring demeanor immediately put me at ease. She not only listened attentively to my concerns but also took proactive steps to address the issue promptly. Our email correspondence reflected her diligence and commitment to resolving the matter to my satisfaction. Thanks to Susann's dedicated efforts, the problem was swiftly rectified, and I was left impressed by the level of care and attention I received. Her exemplary customer service skills truly set Penhaligon's apart, making me a loyal and grateful customer.

Exemplary Service and Personalized Assistance at Penhaligon’s

When I recently reached out to penhaligons.com for assistance, I had the pleasure of interacting with Dylan from their consumer services team. Dylan's exceptional customer service skills not only helped me resolve my query promptly but also left a lasting impression on me. What stood out to me was Dylan's quick and detailed responses, which not only addressed my concerns but also ensured that I was kept informed throughout the entire process. This level of communication and transparency is truly commendable and made me feel valued as a customer. I am genuinely impressed by Dylan's professionalism and dedication to resolving customer issues efficiently. His personalized approach and commitment to excellence truly make him a credit to Penhaligon's as a company. Thank you for the outstanding service!