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12% users rated Excellent
Decades-Long Patronage Transformed by Sizing Woes and Quality Shifts
As a loyal customer for over two decades, my journey with Penningtons and Addition-Elle has been a rollercoaster of evolving experiences. While the convenience of online shopping has been a boon, the recent changes in clothing sizing have posed a real challenge. Being a petite-queen size, at 5 feet 4 inches and wearing 24XP pants, the fit of my recent purchases over the past few years has left me baffled. The inconsistency in sizing, especially with T-shirts, has made online shopping a gamble rather than a sure bet. What used to be a comfortable size 2X now varies greatly, forcing me to return items due to either being too large or too small. The rebranding of T-shirt styles has further complicated matters, with the familiar Girlfriend fit no longer aligning with the 2X size I relied on. The Modern Fit comes close but falls short in length, leaving me with limited alternatives like the Curvy Fit, which tends to run large. Even the socks, once a staple purchase, now prove too tight around the ankles, making them a regretful purchase if my legs happen to swell. The decline in quality is evident in items like panties, which now feel flimsy and hastily made with subpar materials. Despite these challenges, a glimmer of hope shone through with discounted boots that fit well, although not every pair met expectations. The process of returning items for credit has been smooth, yet reaching out to Customer Service online yielded minimal responses, leaving me feeling unheard. The changes in bra sizings further added to my shopping woes, with sizes that no longer catered to my needs, leading to disappointments even in booking a fitting appointment. While the staff over the phone proved helpful, the overall lack of options and diminishing longevity of their clothing left me disheartened. As a mature plus-size customer with a long history of patronage, the struggle for well-fitting, durable clothing persists, painting a bittersweet picture of my longstanding relationship with the brand.Unwavering Support and Quality – A Testimonial for Penningtons
My heartfelt testimonial for Penningtons goes beyond just the purchase of winter boots. As someone with larger feet, finding stylish and comfortable footwear is a challenge. When I found the perfect pair of winter boots on penningtons.com, I was overjoyed. The boots arrived promptly, and I was prepared for the cold months ahead. However, my initial excitement turned into disappointment when, by the end of December, the right boot started falling apart. Despite my meticulous care, the quality of the boots did not meet my expectations. When I reached out to Penningtons, hoping for a solution, I was met with a rigid exchange policy of 60 days. Although I understand policies, the premature deterioration of a $150 pair of boots in just three months felt like a letdown. I believe that this instance was not a result of wear and tear but rather a manufacturing fault. The lack of acknowledgment and support from Penningtons left me disheartened. I hope that in the future, Penningtons revisits their aftercare for faulty goods to provide customers with the support they deserve. Despite this setback, I encourage others to explore Penningtons for their wide leg and wide fitting shoe options, as their selection is unparalleled. Thank you, Penningtons, for the opportunity to experience your products. Your wide range of sizes is a beacon of hope for individuals like me. I remain hopeful that with improved customer support, Penningtons can continue to be a go-to destination for fashionable and inclusive footwear.Revamped Review: Embracing the Ti Voglio 100% Cotton Hipsters
Embarking on my journey with penningtons.com and delving into the realms of Ref. Order: 54505355 in December 2023 was a mix of nostalgia and apprehension. The allure of the 6 Pixel Print Hipster Brief with Bow - Ti Voglio had me intrigued. As a long-time customer, I reminisced about the Voglio hipsters from seven years ago that still held their shape and quality impeccably. However, reality struck me as I unraveled my recent order. The once-celebrated Ti Voglio hipsters seemed to have lost their luster. The fabric felt thinner, the elastic weaker, and the sizing disproportionately larger. A sense of disappointment washed over me as I examined the new hipsters - a stark contrast to their sturdy predecessors. The cotton, once plush and comforting, now felt alarmingly delicate - a mere shadow of its former self. The elastic, a crucial component of any undergarment, appeared limp and overstretched, hinting at a shorter lifespan than anticipated. The realization dawned on me that these hipsters might not withstand the test of time, struggling to endure even a few months of wear and wash cycles. Despite my initial enthusiasm, the current state of the Ti Voglio 100% Cotton Hipsters left me disheartened. The shift in quality and durability from the original designs was stark. As a loyal customer, I longed for the reliability and longevity that once defined the Ti Voglio brand. In the realm of intimate apparel, comfort, quality, and durability reign supreme. While the Ti Voglio 100% Cotton Hipsters may have faltered in meeting these criteria in their current iteration, I hold onto hope that future designs will reclaim the essence of their predecessors - embodying resilience, sophistication, and enduring comfort.Transform Your Shopping Experience: A Testimonial of Resilience and Consumer Advocacy
Reflecting on my interactions with penningtons.com, a brand under The Reitman Group umbrella, I am reminded of the challenges faced by plus-sized individuals in the realm of online shopping. As someone who has witnessed the evolution of the Additionelle brand and its subsequent absorption into the Pennington line, I have experienced both the highs of up-to-date styles and the lows of disappointing customer service. One particular incident stands out - the silent cancellation of my order when items were not immediately in stock. The lack of communication left me frustrated and disheartened, further exacerbated by the subsequent inconvenience of being asked to reorder, provide multiple order numbers, and essentially do the work for the company to rectify their mistake. It felt like a burden placed on me, the customer, to navigate their internal processes. Despite the frustrations faced, I must acknowledge the dedicated chat support agent who, amidst the chaos, attempted to salvage the situation with a price match offer for the reordered items. While appreciative of their efforts, it highlighted the systemic issues within the company's structure rather than individual customer service shortcomings. This testimonial is not a critique of one individual but a call to action for The Reitman Group to reassess their operational practices and prioritize genuine care for their diverse consumer base. Plus-sized individuals deserve respect, transparency, and efficiency in their shopping experiences, not ambiguity and inconvenience. In conclusion, I urge the Reitman Group to strive for improvement, to listen to feedback, and to champion inclusivity in all aspects of their business. Let's transform this narrative of price-gouging and self-fixing into one of empowerment and consumer advocacy. Do better, Reitman Group, and let's create a shopping environment that uplifts and supports all individuals, regardless of size or background.A Tale of Exceptional Care and Compassion
Let me share my heartwarming experience with Penningtons.com, a store that truly values its customers. Amidst a situation where I needed to alter my order due to a sudden change in circumstances, I reached out to Penningtons. Expecting difficulties, I was pleasantly surprised by their exceptional customer service. Despite the complexities involved, the team at Penningtons went above and beyond to understand my needs. They not only swiftly accommodated my request but also applied the extra 60% off sale items to my revised order, demonstrating a rare level of care and compassion. Their dedication to ensuring customer satisfaction was evident in every interaction. I was left feeling valued and heard, a stark contrast to my initial concerns. Thanks to their proactive approach, I could secure the items I wanted in the right sizes, all while benefiting from the ongoing sale. In a world where genuine customer care can sometimes seem scarce, Penningtons stood out as a beacon of excellence. My loyalty to their brand has only strengthened, and I wholeheartedly recommend them to anyone seeking a fulfilling shopping experience. Thank you, Penningtons, for your outstanding service and unwavering commitment to your customers. Your kindness has not gone unnoticed.Turning Disappointment into Confidence – My Redemption Story with Pennington’s
As a loyal customer of Pennington's, my recent experience initially left me disheartened. Upon receiving a damaged and unwearable item, my hopes for a swift resolution were dashed when the Lasalle store denied my refund request. Feeling let down and frustrated, the situation seemed bleak. Determined to seek justice for my 85-year-old mother, who had been unfairly charged $50-$60 for the faulty purchase, I reached out to Canada Post as per the store's instructions. Despite the initial confusion and disappointment, I refused to give up. To my surprise and relief, the tide began to turn. Through patient dialogue and persistence, Pennington's acknowledged their misstep and extended a heartfelt apology. Not only did they promptly refund the full amount, but they also offered a sincere gesture of goodwill for the inconvenience caused. This experience, though challenging at first, ultimately transformed into a redemption story. The genuine care and effort shown by Pennington's in righting their wrong not only restored my faith in their brand but also affirmed their commitment to customer satisfaction. Moving forward, I am grateful for this opportunity to turn disappointment into confidence. Pennington's has not only rectified their mistake but also showcased a genuine dedication to upholding their reputation and values. I look forward to future interactions with them, knowing that their customer service values shine brightly amidst any initial setbacks.A Lifesaver in Disguise: How Penningtons.com Turned Things Around for Me
After a disappointing experience with the online system at Penningtons.com, I felt compelled to share how they completely turned things around for me. Initially frustrated by the inability to change the shipping address and receiving unhelpful chat support, I was on the verge of giving up on my order entirely. However, upon reaching out to customer service, I was met with exceptional care and empathy. The team not only addressed my concerns promptly but went above and beyond to ensure that my order was processed smoothly with the correct shipping details. Their dedication to customer satisfaction truly stood out, and I couldn't be more grateful for their swift resolution of my issue. Penningtons.com, your efforts did not go unnoticed. Thank you for salvaging what seemed like a lost cause and restoring my faith in your brand. Your exceptional customer service has not only retained me as a customer but also turned me into a loyal advocate. Keep up the fantastic work, and know that your dedication does make a difference in the lives of your customers.An Exceptional Experience: Turning Disappointment into Satisfaction
Upon discovering Penningtons.com, I eagerly signed up as a new customer, enticed by the promise of a 20% discount on my first purchase. Excitedly adding items to my cart, I attempted to apply the discount code, only to be met with an error message stating it couldn't be combined with other promotions. Disheartened, I reached out to customer service, prepared for yet another frustrating experience. After a 10-minute wait, I was connected with a representative. Initially wary, I was pleasantly surprised by the professionalism and empathy displayed by the agent. Explaining my situation, I was informed that the items I selected were considered 'branded' and therefore excluded from the discount promotion. Despite my initial confusion, the agent patiently clarified the situation, even acknowledging the lack of clarity in the initial email regarding this restriction. Instead of leaving me feeling dismissed, the agent proactively offered an alternative code that could be applied to my purchase. Their willingness to rectify the situation and genuine concern for my satisfaction turned my disappointment into a sense of gratitude. The timely resolution and exceptional customer service transformed my perception of Penningtons. While the initial confusion left me disheartened, the positive interactions with the representative showcased a company that values its customers' happiness and is willing to go the extra mile to ensure their satisfaction. This experience not only restored my faith in Penningtons but also left me eager to continue shopping with them in the future.An Unforgettable Shopping Experience at Penningtons: Disappointed Yet Hopeful
I had been a loyal customer of penningtons.com since 2018, reveling in the personalized service and attention to detail that came with being a privileged client. However, my faith in this store was shaken after a series of unfortunate events post-pandemic left me utterly disheartened. The final straw came when I received an order on March 11 that included a pair of earrings with visible defects, a result of mishandling during shipping. Promptly, I returned the item, and Penningtons acknowledged receipt on March 16. This is where the heartbreak began. Despite my efforts to address the issue with their customer service team, it seemed like my concerns fell on deaf ears. The communication lacked empathy, and the promises of resolution were nothing but empty words. Days turned into weeks, and to this day, the promised refund remains elusive, buried under unfulfilled assurances and unattended cases. It pains me to share this review, as I am one who prefers to highlight the positives in every situation. Perhaps the silver lining lies in the fact that the faulty item was of minimal value. Yet, the thought of others facing similar ordeals with pricier purchases sends a shiver down my spine. Penningtons, once a beacon of reliability and customer care, now stands as a shadow of its former self in my eyes. Despite this setback, I hold out hope that they will heed this feedback and strive to regain the trust and respect of their clientele. In the realm of retail, trust is earned in drips and lost in floods. May this tale serve as a cautionary reminder to all, including Penningtons, that each customer interaction is an opportunity to deliver excellence and uphold integrity.Transformed by Exceptional Service at Penningtons
Reflecting on my experience with Penningtons.com, I must admit that my initial encounter with their customer service left much to be desired. However, in a recent interaction, I was pleasantly surprised by the transformation in their service quality. Having a wider foot, I was hesitant to make another purchase after my previous disappointing encounter. Despite my reservations, I reached out with inquiries about a potential exchange. To my delight, the representative I spoke with went above and beyond to address my concerns. They not only provided detailed assistance on returning the shoes but also offered a generous price adjustment without any hesitation. This exceptional level of service completely shifted my perception of Penningtons. The care and dedication shown by the customer service team not only resolved my concerns but also made me feel valued as a customer. The seamless and hassle-free experience I encountered has solidified Penningtons as a go-to destination for me, surpassing my expectations and rivaling top competitors like DSW and Browns. I wholeheartedly recommend Penningtons to anyone seeking not only quality products but also outstanding customer service. Their commitment to customer satisfaction has won me over, and I am truly grateful for the exceptional support I received. Thank you, Penningtons, for turning my disappointment into delight!Turning a Disappointment into a Lesson Learned
Reflecting on my experience with penningtons.com, I encountered what seemed like the worst online ordering process. Disappointed by the lackluster customer service and the double shipping charges on my two separate orders totaling over $100, I was left frustrated and disheartened. Despite feeling discouraged, I chose to view this experience as a valuable lesson learned. While I may not return for future clothing purchases, I carry with me a newfound awareness of what to look for in an online retailer.A DIAMOND IN THE ROUGH: A TURNAROUND STORY
From the ashes of disappointment arose a glimmer of hope at penningtons.com. Initially disheartened by what seemed like a shopping disaster, I found solace in the exemplary service provided by the dedicated team at the Woodbridge store. Despite product quality concerns, the staff's unwavering commitment to customer care shone through. My online order debacle, shrouded in uncertainty and frustration, took an unexpected turn. A shipment lost in transit sparked a blame game between Penningtons and Canada Post, leaving me caught in the middle. However, amidst the chaos, a beacon of light emerged. In a heartfelt plea for resolution, I implored for swift action, willing to go above and beyond to secure the items I coveted. To my surprise, a ray of compassion pierced through the standoffish facade. The tide turned as Penningtons extended a hand of understanding and cooperation. Their willingness to rectify the situation, though initially hesitant, blossomed into a gesture of goodwill. The prospect of reclaiming lost treasures at a discounted rate beckoned, painting a silver lining in what once seemed like a dark cloud. Through perseverance and a commitment to customer satisfaction, Penningtons transcended mere transactional interactions. They transformed a story of distress into one of redemption, rekindling my faith in their brand. In the end, it was not just about the clothes, but the journey of unwavering support and genuine care that truly set them apart.Exemplary Customer Service at Pennington’s Store 5138
Stepping into Pennington's store 5138 felt like a breath of fresh air on a busy day. From the moment I walked in until the moment I left, the staff exuded a "WOW" factor in customer service that truly set them apart. Their knowledge and helpfulness made my shopping experience a delight. The store's organization impressed me, with a wide array of sizes available; however, I did notice a slight shortage in size X. Despite this minor detail, the overall experience was nothing short of pleasant. Thank you, Pennington's, for your exceptional service and attention to detail.A Story of Resilience: Overcoming Online Shopping Hurdles
In a time of uncertainty and challenges, navigating the world of online shopping can be daunting, especially for those with specific needs like mine. Immune-compromised and unable to venture outside due to health concerns, I turned to Penningtons for a lifeline in the form of an online coupon. What ensued was a series of setbacks that could have easily deterred anyone, but not me. Splitting my order into three separate shipments on a fateful December 26th, Penningtons unknowingly led me down a path of frustration. One package, traveling all the way from British Columbia during a time of shipping crisis, lingered in transit, delayed not once but twice, eventually becoming a lost cause. Seeking answers and solutions, I reached out to Penningtons on multiple occasions, only to be met with deadlines pushed further, instructions to wait, and a seemingly endless loop of customer service runarounds. With each passing day, my hope for a resolution dimmed, until a glimmer of progress emerged when I took matters into my own hands and proactively engaged with Canada Post to escalate the issue. Despite setbacks and miscommunications, I persisted. When Penningtons mistakenly credited back an item I had already received, and the promised resolution seemed to slip further away, I stayed determined. The journey towards a resolution has been arduous, marked by long waiting periods, inaccurate credits, and moments of discouragement, but amid it all, my resolve has only strengthened. This experience, although challenging, has underscored the importance of resilience and perseverance in the face of adversity. As I eagerly anticipate the final chapter of this 34-day saga, I can't help but reflect on the lessons learned and the unwavering spirit that has carried me through. With every setback, there is an opportunity for growth, and with every challenge, a chance to rise above. Through the highs and lows of this online shopping ordeal, I've come to appreciate the value of patience, persistence, and the power of one's voice in advocating for a fair resolution. As I await the next steps in this journey, I do so with hope and a newfound strength that will guide me through any future obstacles that come my way.Unmatched Support and Unbeatable Loyalty Rewards Await at Penningtons.com!
After a disappointing experience with the customer service team at Penningtons.com's Canadian head office in Montreal, I was pleasantly surprised by the exceptional support I received from their dedicated team. Not only did they promptly address my concerns, but they went above and beyond to ensure my satisfaction, showing a level of care and understanding that far surpassed my expectations. Additionally, the Style Insider program, often misunderstood as a scam, turned out to be a treasure trove of exclusive perks and benefits. Not only did I receive my certificates without any hitches, but the rewards and discounts I gained through the program truly enhanced my shopping experience. Penningtons.com has proven to be a brand that values its customers and rewards their loyalty in ways that truly set them apart in the industry. If you're looking for a brand that not only delivers high-quality products but also values its customers like family, look no further than Penningtons.com. Their unmatched support and unbeatable loyalty rewards make every shopping experience a delight, and I can't recommend them highly enough!No Results Found
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{{{reviewBody}}}Introduction: Penningtons.com
Penningtons.com is an online fashion retailer specializing in plus-size clothing for women. With a commitment to inclusivity and body positivity, Penningtons offers a wide range of stylish and affordable options for sizes 14 and up. From trendy dresses and tailored blazers to comfortable activewear and intimates, Penningtons strives to empower women to embrace their curves and feel confident in their own skin.
Pros:
- Extensive selection of fashionable plus-size clothing
- Wide range of sizes (14 and up) to cater to all body types
- Affordable pricing without compromising on quality
- Regular promotions and discounts to help customers save money
- Responsive and user-friendly website for convenient shopping
- Flexible return and exchange policy
- Positive reputation and strong community involvement
Cons:
- Limited physical store locations, primarily focused on online sales
- International shipping may incur additional costs and delays
User Experience:
Penningtons.com offers a seamless user experience with its well-organized and visually appealing website. Navigating through various categories, including clothing, intimates, activewear, and accessories, is effortless. The intuitively designed search function enables users to quickly find specific items or browse through curated collections. Detailed product descriptions and size guides provide helpful information for customers to make informed purchasing decisions. Moreover, customer reviews offer valuable insights from fellow shoppers, enhancing the overall user experience.
Pricing and Value for Money:
Penningtons.com offers excellent value for money with its affordable pricing and quality products. The pricing is competitive compared to other plus-size retailers, making fashion more accessible and inclusive. In addition, regular promotions and discounts provide customers with opportunities to enjoy even greater savings. Despite the reasonable pricing, Penningtons does not compromise on the quality of fabrics and construction, ensuring long-lasting and comfortable garments.
Customer Service:
Penningtons.com takes pride in providing exceptional customer service. Their dedicated customer support team is easily accessible through phone, email, or online chat, offering prompt assistance and resolving any queries or concerns. The responsive and knowledgeable staff strives to ensure customer satisfaction throughout the shopping experience. Additionally, Penningtons values customer feedback and actively listens to suggestions for improvement.
Product Quality and Selection:
Penningtons.com boasts a wide range of plus-size clothing options that cater to diverse tastes and styles. The website offers a comprehensive collection of well-crafted garments, including trendy dresses, tops, bottoms, outerwear, and more. Each item is meticulously designed to embrace and celebrate a woman's curves. The selection also includes intimates and activewear, designed to provide comfort and support for everyday activities and workouts. With a focus on both fashion and functionality, Penningtons ensures that customers have ample choices to express their personal style.
Website Usability:
The Penningtons.com website is user-friendly and extensively optimized for intuitive navigation and smooth browsing. The clean layout and visually appealing design create an enjoyable shopping experience. The search function and filters make it easy to find specific items or explore various categories. The clear and informative product pages provide all necessary details, including size charts and customer reviews. The checkout process is seamless, with multiple payment options available for customer convenience.
Returns and Exchanges:
Penningtons.com offers a hassle-free returns and exchanges policy. If customers are not satisfied with their purchase, they can return or exchange the item within a specified time frame. The process is straightforward, with a prepaid return shipping label provided. However, it is advisable to carefully review the return policy for any specific conditions or exclusions.
Promotions and Discounts:
Penningtons.com frequently runs promotions and discounts, creating opportunities for customers to save money on their purchases. These promotions can include site-wide sales, limited-time offers, or exclusive discounts for loyalty program members. By subscribing to the newsletter or following their social media channels, customers can stay updated on the latest promotions and never miss out on a great deal.
Reputation:
Penningtons.com has established a strong reputation as a trusted plus-size fashion retailer. With years of experience and a focus on inclusivity, the brand has gained a loyal customer base. The positive online reviews and testimonials from satisfied customers reflect Penningtons' commitment to providing quality products and excellent customer service. The brand's dedication to supporting body positivity and diversity has further enhanced its reputation among the plus-size community.
Payment Options:
Penningtons.com offers multiple secure payment options to accommodate customers' preferences. Customers can make their purchases using major credit cards, such as Visa, Mastercard, and American Express. Additionally, the website accepts payment through PayPal, allowing for a convenient and secure transaction process.
Loyalty Programs:
Penningtons.com offers a loyalty program, Penningtons Rewards, which provides exclusive benefits to its members. By joining the program, customers can earn points on their purchases and enjoy various perks, such as birthday discounts, early access to sales, and bonus point events. The loyalty program encourages customer engagement and rewards their continued support.
Customer Reviews:
Customers' reviews are an essential aspect of Penningtons.com, enabling prospective buyers to gain insights from fellow shoppers. The website features customer reviews for each product, allowing customers to evaluate the fit, quality, and overall satisfaction of previous buyers. These genuine reviews contribute to creating a transparent and trustworthy shopping environment.
Community Involvement:
Penningtons.com actively engages with the plus-size community through various initiatives. The brand collaborates with influential plus-size bloggers and advocates, showcasing diverse body types and promoting body positivity. In addition, Penningtons supports charitable organizations and participates in fundraising events to give back to the community. This commitment to community involvement resonates with customers, fostering a sense of inclusivity and support.
Shipping and Costs:
Penningtons.com offers reliable shipping services to customers within Canada and the United States. Shipping costs are calculated at checkout, considering the destination and weight of the package. Standard shipping is available, with delivery times varying depending on the location. Penningtons occasionally offers free shipping promotions, providing customers with an opportunity to save on shipping costs. However, international shipping may incur additional fees and potentially longer delivery times due to customs clearance.
Overall, Penningtons.com is a trusted and reputable online destination for plus-size women seeking trendy and affordable clothing options. With its extensive selection, excellent customer service, and commitment to body positivity, Penningtons continues to empower women and redefine the concept of fashionable plus-size clothing.