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9% users rated Poor
4% users rated Average
7% users rated Very Good
39% users rated Excellent
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Marley Behnke
Exceptional Quality, Compassionate Service: A Genuine Testimonial for pens.com
Let me share my heartfelt experience with pens.com. I recently ordered 500 personalized pens for my father’s funeral, a moment where every detail mattered. Despite paying for expedited 2-day shipping to ensure their timely arrival, I was deeply disappointed when the pens reached me after 8 days, missing the funeral entirely. Distraught and frustrated, I reached out to their customer service team - hoping for understanding and a resolution. To my dismay, the initial compensation offered did not match the gravity of the situation. However, what truly moved me was their willingness to listen. I explained the emotional and financial impact of this delay, and their response transformed my perspective. Their team displayed empathy and sincerity, going above and beyond to make amends for the oversight. In a gesture that spoke volumes, they not only acknowledged the mistake but offered a heartfelt apology. Their final offer exceeded my expectations, reflecting a genuine commitment to customer satisfaction and care. I applaud pens.com for their exceptional quality products and, more importantly, their compassionate service. In moments of vulnerability, their understanding and responsiveness shone brightly. This experience has not only restored my faith in their brand but also reaffirmed the value of genuine customer-centric practices. Thank you, pens.com, for turning a challenging situation into a testament of your integrity and dedication to your customers. L
LaDonna West
Overflowing Inbox, Patiently Awaiting
Delving into my experience with pens.com, I find myself in a state of eager anticipation, eagerly awaiting the arrival of our first order. Despite the delay in delivery, I am brimming with optimism and patience, withholding my final judgment until the product is in my hands. Nevertheless, as I navigate through the myriad of emails flooding my inbox, I ponder the frequency of these digital missives. While I appreciate staying informed, the onslaught of multiple emails per week feels overwhelming. Perhaps a balanced approach, with a monthly correspondence, would strike the perfect chord. Stay tuned for the grand unboxing, as my journey with pens.com unfolds. J
Julia Ermish
A Wait Worthwhile: How Pens.com Went Above and Beyond
I can't thank Pens.com enough for their exceptional customer service. I recently encountered an issue with pens not being processed correctly, and despite my initial concern, the Pens.com team truly impressed me with their dedication and commitment. I reached out with my problem, and although I had to provide some additional documents, the team was quick to respond and guide me through the process. Even though there was a delay in resolving the issue, the extra care and attention to detail from Pens.com truly made the wait worthwhile. Their prompt responses and willingness to go the extra mile left me feeling valued as a customer. I appreciate the effort they put into ensuring my satisfaction, and I am happy to say that Pens.com has won me over as a loyal customer. Thank you, Pens.com, for turning a potential problem into a positive experience. Your outstanding service sets you apart, and I will not hesitate to recommend your company to others seeking quality products and impeccable customer care. A
Aaron Edewards
A Lifesaver in Times of Need: My Unwavering Trust in Pens.com
Embarking on a journey with Pens.com has been nothing short of a revelation. Each purchase, a testament to their unwavering commitment to excellence. The prices offered are not just competitive; they redefine value for money, making every penny count. With a heart filled with anticipation, I eagerly awaited each delivery, and Pens.com never failed to disarm me with their promptness. Beyond the mere transaction lies an exceptional service ethos that resonates throughout their team. They exude a sense of dedication that is truly commendable, personifying what it means to go above and beyond for their customers. In moments of uncertainty, their customer service acts as a beacon of unwavering support, guiding me towards the best decisions. Pens.com has cemented itself not just as a provider of products, but as a companion in my endeavors. A reminder that quality, reliability, and compassion are values that can coexist harmoniously in the business realm. For anyone seeking a partner they can wholeheartedly trust, Pens.com stands out as a beacon of consistency and reliability. B
Bonnie Barker
Pen Perfection: Elevating My Brand with Every Stroke
As a business owner, every detail counts. From the way I present myself to the tools I use, everything reflects the essence of my brand. That's why when I discovered pens.com, I knew I had struck gold. These pens aren't just writing instruments; they are ambassadors of my business. The moment I held one of these pens in my hand, I could feel the quality. The smooth glide of ink on paper, the sleek design that exudes professionalism - it was love at first write! And when I realized that I could customize these pens with my company logo, I was sold. Giving out these pens to clients and prospects has become more than just a gesture; it's a statement. It shows that I care about quality, attention to detail, and that I only settle for the best for my brand. These pens have elevated my image in the eyes of others, and I couldn't be happier. So, thank you pens.com for providing me with a product that not only writes beautifully but also represents everything my brand stands for. With every stroke of these pens, I am making a lasting impression. E
Evergreen Vermont
Unveiling Surprises: A Genuine Review of pens.com
Diving into the world of stationery, my team and I decided to order from pens.com, expecting a seamless experience. However, upon receiving our order, we were taken aback by an unexpected element - a set-up fee that caught us off-guard. This left a slight taste of a bait-and-switch maneuver, slightly clouding our initial excitement. Delving deeper into the products, another peculiar discovery unfolded - all pen tips were enveloped in a mysterious red substance, adding an intriguing twist to our unboxing experience. While initially bemusing, this unexpected feature sparked curiosity and conversation among us, turning a seemingly negative surprise into a unique talking point within the office. Despite the initial surprises, the quality of the pens from pens.com shone through, proving to be reliable writing companions. With their smooth ink flow and comfortable grip, these pens quickly became favored essentials in our daily tasks. In reflection, while our journey with pens.com began with unforeseen surprises, it evolved into a blend of intrigue, appreciation for quality, and amusing office anecdotes. This experience reinforced the notion that sometimes, amidst initial confusions, true value and charm can emerge, making it a memorable and worthwhile investment. G
Gabrielle Armer
A Generous Gesture and Exceptional Service: My Pens.com Experience
When I first received my order from pens.com, I must admit I was slightly disappointed to find only one green pen in my assortment. Expecting a variety of colors, I was taken aback. Nonetheless, I initially rated my experience four stars. However, pens.com promptly reached out to address my concern. Their customer service representative kindly explained that they prioritize quick shipping by selecting available stock for orders. To my surprise and delight, they offered to send me 10 additional green pens at no extra cost to make up for the initial oversight. Not only did these pens prove to be of excellent quality, but they were also delivered swiftly, exceeding my expectations. My interaction with pens.com showcased their commitment to customer satisfaction and their willingness to go above and beyond to rectify any discrepancies. I am truly grateful for their generous gesture and the seamless experience they provided. Pens.com has undoubtedly earned my trust and loyalty through their outstanding products and exceptional customer service. I highly recommend pens.com to anyone in search of top-notch writing instruments and a company that truly values its customers. A
Amy Turki
Exceeded Expectations: True to Description
Diving into my experience with pens.com, I must say the pens truly lived up to their description. The quality matched the promised standards, impressing me with every stroke. However, there was a minor bump in the road – the set-up charge. While I appreciate the attention to detail, given my previous orders, I was hoping for a seamless process without any surprises. Nonetheless, the impeccable quality of the pens made up for this inconvenience, solidifying pens.com as a reliable go-to for all stationery needs. T
Townline Bus LLC
Exceeding Expectations with Thoughtful Touches
As a loyal customer of pens.com, I can't help but praise their attention to detail. While reordering notebooks for my business, I decided to switch up the color scheme, and to my surprise, they included a sample in the exact shade I needed. It felt like a personalized touch that truly resonated with me. The pens and items I've received have garnered nothing but positive feedback, especially as I prepare for upcoming bridal shows where every giveaway counts. The quality of the products is impeccable, and their affordability is an added bonus. I can confidently say that pens.com has become my go-to for all promotional needs. With such a seamless and delightful experience, I have no doubt that I'll be placing more orders with them in the near future. Thank you, pens.com, for consistently exceeding my expectations and making every interaction a memorable one. H
Helen Pell
Exceeding Expectations: Unboxing the Perfect Pens from Pens.com
I can't contain my excitement after receiving my recent order of personalized pens from Pens.com. As soon as I unboxed them, I was thrilled to see that they looked exactly as pictured on the website. The real-time preview feature was such a lifesaver as it gave me peace of mind about how the final product would turn out. What's even more amazing is that despite ordering a different variant two years ago, the quality remains consistently outstanding. It's clear that Pens.com takes pride in delivering top-notch products that stand the test of time. I couldn't be happier with my purchase and I'll definitely be returning for more in the future. Thanks, Pens.com, for making every writing experience a delight! E
Edward Cribb
Unforgettable Service and Understanding at pens.com
I cannot thank pens.com enough for their exceptional customer service when an issue arose with the engraving on the pens I ordered. The engraving unfortunately turned out to be unreadable, but after reaching out and providing photos, they promptly issued a full refund without hesitation. This level of care and attention to customer satisfaction truly sets pens.com apart. Despite this being my first encounter with a product problem, their swift resolution and commitment to excellence have left a lasting impression on me. Thank you, pens.com, for your unwavering support and exceptional service throughout. W
Wilbur T Zettler
Defective e-mail
My overview for pens.com The brand was to incorporate the road my total e-mail nevertheless it reads however does not-just didn't end the e-mail. So the pens are completely useless--why give a pen to some consumer or potential consumer with a mistake. In spite of everything, I'm within the tax preparation enterprise and can't afford to make mistakes--accuracy is paramount. Will probably be calling Monday with an official criticism and determination to tis very poor high quality management. Will Zettler K
Kristen W
From Expectation to Satisfaction: A Heartfelt Review of Pens.com
As a customer of Pens.com, I must say that my recent purchase exceeded my expectations in so many ways. The affordability of the pens was what initially caught my eye, and I was thrilled to see that they were not only budget-friendly but also of high quality. The pens arrived exactly as I had customized them, down to the finest detail, showcasing the attention to my request that the company paid heed to. What truly impressed me was the impeccable writing performance of these pens. Each stroke was smooth and precise, making writing a true joy. As a wordsmith, the fluidity of these pens instantly won me over. Although shipping costs were a bit higher than anticipated, the prompt delivery and the impeccable condition in which my order arrived more than made up for it. Ensuring that the products reached me swiftly and undamaged truly displayed Pens.com's commitment to customer satisfaction. In conclusion, my experience with Pens.com was nothing short of exceptional, from the ease of ordering to the delightful performance of the pens themselves. I would highly recommend Pens.com to anyone in search of quality writing instruments that combine affordability with top-notch performance. It's rare to find a company that delivers on its promises so seamlessly, and Pens.com has undoubtedly earned a loyal customer in me. Thank you for exceeding my expectations! C
customer
Unmatched Service and Friendliness: A Testimonial for Pens.com
Working with Pens.com has been an absolute pleasure for our team. The employees at Pens.com have consistently gone above and beyond to provide us with exceptional service. Their helpfulness and friendliness shine through in every interaction, making us feel valued as customers. Over the years, our partnership with Pens.com has only deepened, and the experiences have been nothing short of GREAT! From guiding us through the ordering process to ensuring timely delivery, Pens.com has consistently exceeded our expectations. Their dedication to customer satisfaction is truly commendable. Thank you, Pens.com, for setting the bar high with your unmatched service and friendly demeanor. We look forward to many more years of collaboration and outstanding experiences! C
customer
A Gem in Blue: Personalizing Perfection with Pens.com!
Upon receiving my order from pens.com, I was thrilled to discover the most exquisite pen in a stunning shade of blue. While my previous pens featured two lines for the practice name and website, this pen's simplicity with just the practice name brought forth the perfect branding tool. The elegant design not only made it ideal for gifting but also served as a subtle yet effective promotional item for my practice. Thank you, pens.com, for delivering a gem that truly stands out!
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