Penshop Reviews

Voted Average (4/5)

205 Votes

20 Reviews

Vote Now

A Genuine Testimonial: My Disappointment Turned into Frustration

Reflecting on my recent experience with penshop.co.uk, I feel compelled to share my candid review. In an attempt to gift my son a special pen, I placed an order with high hopes. However, what ensued left me disheartened and frustrated. Despite the website's indication that engraving would match the barrel color, the silver pen I received had a mismatched and unpleasing engraving. While the delivery was prompt before Christmas, the quality of the engraving fell short of expectations. Eager to address this issue, I reached out multiple times in the span of three weeks, only to be met with silence on their end. Even my request for communication with the CEO, who seemingly engaged with dissatisfied customers on Trustpilot, went unanswered. This disappointing experience, coupled with the lack of responsiveness, has left me feeling let down and with a significant dent in my pocket. It's disheartening to realize that the promise of a refund does not extend to engraved pens and that the overall customer service experience was far from satisfactory. For potential customers, my advice would be to tread carefully, considering the possibility of similar encounters. As for me, this episode has transformed my initial disappointment into a sense of disillusionment.

Exemplary Customer Service and Incredible Products at Penshop.co.uk!

I can’t say enough about the exceptional experience I had with Penshop.co.uk. From the moment I placed my order, the team went above and beyond to assist me with price matching inquiries, ensuring I got the best deal possible. Their dedication to customer satisfaction truly sets them apart. Additionally, when a parcel went missing during transit, I immediately reached out to customer service for assistance. Despite some initial concerns, the team promptly addressed the situation, provided updates every step of the way, and swiftly resolved the issue with efficiency and care. Penshop.co.uk not only delivers top-notch products but also excels in customer service, making shopping with them an absolute pleasure. I highly recommend Penshop.co.uk to anyone looking for quality products and outstanding customer support. A big thank you to the entire team for their professionalism and dedication!

Unleashing Creativity with Penshop’s Fountain Pen Masterpiece

Embarking on a journey of elegance and sophistication, I discovered Penshop's fountain pen, a true masterpiece that has stolen my heart. From its flawless design to the impeccable smoothness of writing, every stroke becomes a dance of creativity. The fine nib dances effortlessly across the paper, transforming mere words into poetic artistry. Penshop has masterfully crafted a writing instrument that not only meets but surpasses expectations, offering a refined and luxurious experience that is simply unparalleled. Every moment spent with this fountain pen is a moment of pure joy and inspiration. Thank you, Penshop, for not just creating a pen, but for crafting a tool that unleashes the artist within, elevating the act of writing into a sublime experience.

Turning a Negative into a Positive: A Customer’s Journey with Penshop.co.uk

Let me share my experience with Penshop.co.uk, which I initially described as "Too little too late." Having encountered an address mishap with my order, I reached out immediately seeking a resolution. Unfortunately, it took over 24 hours to receive a response stating that no changes could be made. The lack of transparency on why my address was altered automatically left me perplexed. While my initial interaction left me frustrated and disappointed, I believe in second chances. Despite the initial setback, Penshop.co.uk's customer service team handled the situation with politeness, albeit with a delayed response. This experience has taught me the importance of clear communication in customer transactions. Although I may have reservations, I am willing to give Penshop.co.uk another opportunity to redeem themselves. I hope to see improved customer service and more transparent policies in the future. Thank you for the lessons learned, Penshop.co.uk.

Unwavering Dedication and Exceptional Care

Allow me to share my genuine experience with penshop.co.uk, where customer service goes above and beyond. When I sought Cross refills in July 2022, only to find them out of stock, I reached out to customer support for guidance. What followed was truly remarkable. The team not only noted my request but also kept my information on hand. Almost a year later, in a delightful surprise, I received a notification that the coveted refills had been restocked. The fact that my details were retained for such an extended period speaks volumes about the dedication and care that penshop.co.uk invests in each customer. Their proactive efforts and commitment to keeping me informed left me deeply grateful and thoroughly impressed. Thank you, penshop.co.uk, for your unwavering dedication and exceptional service. You have truly set a standard of excellence in customer care that is second to none.

Unveiling Elegance: My Pen Shop Experience

Discovering Penshop.co.uk was a serendipitous moment for me. As a connoisseur of fine writing instruments, I recently treated myself to 2 exquisite Parker pens from The Pen Shop. The pens arrived promptly, elegantly wrapped, complete with a delightful anniversary discount that truly added to the charm of the experience. Having engaged with The Pen Shop on multiple occasions, I can confidently say that their commitment to personalized service is unparalleled. Each interaction felt like a bespoke journey, tailored to my love for quality pens. From recommendations to assistance, every encounter exuded a sense of genuine care and expertise. This review is not just a testament to the flawless products I received but also an ode to the dedicated team behind the scenes at The Pen Shop. Their passion for pens shines through in every interaction, making each purchase a memorable and delightful experience. With sincerest gratitude and best wishes, John Barfoot

An Unforgettable Experience with Penshop.co.uk

Dear Penshop.co.uk, I cannot express enough how grateful I am for the exceptional service I received from your team. Let me take you through the journey that solidified my trust in your brand. On 27th April 2023, I eagerly placed an order for 2 Mont Blanc ballpoint refills. The anticipation was palpable as I awaited their arrival. However, as days went by, my excitement waned as the Royal Mail tracking indicated that though dispatched by Penshop, the items hadn't reached their hands. Frustration began to creep in after 10 seemingly endless days of waiting. I decided to reach out to your customer service team for assistance. Sally, an angel in disguise, patiently listened to my concerns and reassured me that the items were en route with Royal Mail. Despite her best efforts, the package seemed lost in transit. Just when I was about to give up hope, Sally went above and beyond to rectify the situation. She took charge, apologized for the inconvenience, and promptly shipped out a replacement. My heart filled with gratitude when the package finally arrived, albeit 17 days after my initial order. The dedication and commitment displayed by Sally and the Penshop.co.uk team truly saved the day. Your willingness to rectify errors and ensure customer satisfaction speaks volumes about the integrity of your brand. This experience, though challenging, has only strengthened my loyalty towards Penshop.co.uk. Thank you for turning what could have been a negative experience into a memorable one. I look forward to continued patronage and recommending Penshop.co.uk to all my peers. Warm regards, Gary French

Unveiling the Pen Enthusiast’s Paradise at Trafford Centre

Stepping into penshop.co.uk at the Trafford Centre was a delightful experience that left me enchanted. Donna, the Manager, stood out with her exemplary service, guiding me through the vast array of pens, regardless of their price tags. Her expertise and warmth made selecting the perfect Parker IM pen, along with a luxurious Montblanc pen, a breeze. Every interaction with Donna showcased not just professionalism but a genuine passion for helping customers find their ideal writing companion. The aftersales service further solidified my trust in this establishment, ensuring that my pen-buying journey was nothing short of extraordinary. Thank you for creating a haven for pen enthusiasts like me at the Trafford Centre.

An Unforgettable Shopping Experience

Sharing my remarkable encounter at penshop.co.uk. I had the pleasure of visiting The Pen Shop at the Trafford Centre in search of retirement gifts for our MD on June 25, 2022. Before my visit, I had a delightful telephone conversation with Donna regarding a Mont Blanc pen and wallet. Donna's expertise and personalized approach left a lasting impression on me. She went above and beyond to ensure I had all the information I needed, displaying exceptional customer service. I must also extend my gratitude to Sheena for her invaluable assistance in helping me select the perfect items and beautifully gift wrapping them. The attention to detail and care shown by the entire team at The Pen Shop truly made this shopping experience unforgettable.

A Gem Unearthed: The Exceptional Service at penshop.co.uk

After stumbling upon penshop.co.uk, I was initially hesitant due to a past negative experience with another online service. However, to my pleasant surprise, penshop.co.uk exceeded all my expectations. The prompt responses and exceptional customer service truly set them apart in the online marketplace. I reached out regarding a repair for my pen and was amazed at the swift reply I received. Not only did they address my concerns promptly, but they also provided detailed information on the repair process, showcasing their expertise and professionalism. The transparency in their communication instantly put me at ease and instilled a sense of trust in their services. Unlike other service providers, penshop.co.uk did not charge any hidden fees and were transparent about the entire repair process. Their commitment to customer satisfaction was evident throughout, leaving me impressed and satisfied with my overall experience. In a world where quality customer service can be hard to come by, penshop.co.uk truly stands out as a gem. I highly recommend their services to anyone looking for top-notch quality and exceptional service. Thank you, penshop.co.uk, for restoring my faith in online services!

A Pen Enthusiast’s Journey: From Misfit Nibs to Happy Endings

In December 2021, I embarked on a quest to find the perfect italic nib for my beloved Parker Duofold. My excitement knew no bounds as I eagerly awaited its arrival from penshop.co.uk. However, when the package finally graced my doorstep, my heart sank as I discovered a conventional nib rather than the desired italic one. It seemed like a minor mishap, but one that left me slightly disheartened. As I reached out to the retailer, hoping for a resolution, I was met with reassurances that the correct nib was indeed in place. Despite their best efforts to convince me otherwise, I knew deep down that something was amiss. The frustration grew as I realized the nib had not been thoroughly checked before being sent out, leading to a mix-up that could have been easily avoided. The challenges did not end there. The repair process, handled by a charming yet elusive lady who worked only one day a week, added another layer of complexity to the situation. Communication faltered in her absence, leaving me in the dark about the status of my beloved pen. Despite the setbacks and moments of disappointment, I held onto hope. Finally, after a patient wait, my perseverance paid off. On April 4th, the pen returned to me in all its glory, now fitted with the correct italic nib. The joy and relief I felt in that moment were unparalleled, turning a tale of frustration into one of satisfaction and triumph. To penshop.co.uk, thank you for ultimately setting things right and ensuring that my pen found its perfect match. Though the journey had its bumps along the way, the happy ending was worth the wait.

An Unforgettable Experience: The Pen Shop’s Exceptional Patience and Customer Service

Reflecting on my recent interaction with penshop.co.uk, I am compelled to share the outstanding level of patience and support I received. Despite my initial frustrations with a missing order, the team at the Pen Shop exhibited unparalleled patience and understanding. My computer issues caused me to overlook their email responses, leading to further delays in resolving the situation. It was only after noticing my incomplete address that I realized the oversight on my part. Upon rectifying the error, I was amazed when my order arrived promptly within 24 hours. What truly set this experience apart was the kindness and cheerfulness displayed by the Pen Shop representatives during our phone conversations. Their unwavering patience and commitment to resolving my concerns left a lasting impression on me. I am genuinely grateful for the exceptional customer service I received from the Pen Shop. Their dedication to ensuring customer satisfaction is truly commendable, and I wholeheartedly recommend them to anyone seeking a reliable and customer-centric shopping experience.

Above and Beyond: The Exceptional Service by Jay at penshop.co.uk

As an avid pen collector, I recently reached out to penshop.co.uk with a specific query about the Tibaldi N60 fountain pen. Jay, the sales assistant, not only promptly addressed my initial questions but also took the extra step to research and provide me with comprehensive answers. His dedication to ensuring customer satisfaction was truly commendable. Despite facing an issue with the availability of the nib size I desired, Jay didn't just leave it there. Instead, he proactively reached out to me the same day to offer an alternative solution. His proactive communication throughout the entire process was both reassuring and appreciated. Not only did he keep me informed every step of the way, but he also went above and beyond to ensure that I was completely satisfied with my purchase experience. Jay's exceptional level of service and genuine care for customers truly set penshop.co.uk apart. I couldn't be more impressed with the personalized attention and dedication he showed to make sure I found the perfect fountain pen. Thank you, Jay, for your outstanding assistance and for making my shopping experience memorable.

Exemplary Customer Care at Its Finest

Diving into my experience with penshop.co.uk, I can confidently affirm that their after-service support is nothing short of brilliant. The Pen Shop's dedication to their customers truly shines through, earning my highest praise. While it's true that Montblanc refills may come with a slightly higher price tag compared to alternatives, the authenticity and functionality they offer make every penny worth it. The genuine products and top-notch service provided by The Pen Shop set a standard that I wish more companies would follow. Their commitment to customer satisfaction is truly commendable, making every purchase a delightful experience. I wholeheartedly endorse shopping at The Pen Shop for not only their quality products but also for the exceptional care they extend to all their customers. A true gem in the world of online shopping!

BEYOND EXCEPTIONAL: AIMEE LINDSAY AT PENSHOP

From the moment I reached out to penshop.co.uk, I was met with unparalleled professionalism and commitment to integrity. Established in 1858, their longevity in the business speaks volumes about their dedication to customer satisfaction. Aimee Lindsay, in particular, exemplified the epitome of customer service excellence. Not only did she promptly address my concerns, but she went above and beyond to ensure a swift and satisfactory resolution. Her genuine care and attention to detail truly stood out. I typically refrain from writing reviews, but the exceptional service provided by Aimee and the Penshop team truly deserved recognition. They have proven themselves to be worth more than just a purchase; they are an experience. Aimee Lindsay's timely resolution of my issue further solidified my trust in Penshop. I commend her dedication and professionalism, and I genuinely wish them continued success and growth. Hats off to the team for their exceptional work ethic and customer-centric approach. God bless and may penshop.co.uk reach even greater heights in the future. Warm regards, Venkatesh KP