Perigold Reviews

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20 Reviews

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90% users rated Terrible
5% users rated Poor
0% users rated Average
0% users rated Very Good
5% users rated Excellent
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R R M L Bob
75 days ago

Exemplary Service Beyond Expectations!

My experience with Perigold was nothing short of exceptional. The product itself was commendable, but what truly set Perigold apart was their outstanding customer service. At every touchpoint, from initial inquiry to post-purchase support, the team displayed unparalleled professionalism and genuine care. Contrary to my fears, each interaction felt personalized and sincere, with representatives going above and beyond to address my queries promptly and effectively. Their knowledge and dedication shone through in every conversation, putting me at ease and ensuring a smooth resolution to any concerns. Despite the negative narrative circulating online, my encounter with Perigold was a shining example of how a company should treat its customers. I have nothing but praise for their commitment to excellence and would highly recommend them to anyone in search of quality products and top-notch service. This experience has truly reaffirmed my trust in online retailers, and I am grateful for the care and attention shown by the Perigold team. Thank you for exceeding my expectations and setting a new standard in customer satisfaction!
W wendy Blume
78 days ago

Transforming My Living Room with Perigold: An Honest Experience

Let me share my journey with Perigold, where I embarked on redecorating my living room with a stunning coffee table. The process was not without its hurdles, but the outcome was truly transformative. Upon ordering a captivating coffee table featuring a base and a luxurious marble top, my excitement was palpable. However, my eagerness was tested when the items arrived separately, with the base preceding the marble top by a week. The delayed delivery of the top, coupled with two canceled shipment dates, gave rise to apprehension. Despite these setbacks, I maintained hope for the final piece's arrival. When the marble top finally made its way to me, my anticipation turned to disappointment as I unveiled it. The pristine look depicted in the website's images was a far cry from the reality before me. Instead of elegant white marble with subtle grey accents, I was met with a design marred by unattractive dark grey diagonal lines that clashed with my decor aesthetic. This unexpected turn left me disheartened, as the centerpiece of my living room failed to live up to its promised allure. It serves as a cautionary tale for potential buyers to temper their expectations and exercise vigilance when making purchases from Perigold. In conclusion, while my experience with Perigold had its challenges, it ultimately prompted me to approach online shopping with a discerning eye. Though my coffee table may not have met my initial vision, the journey of revamping my living space was a valuable lesson in navigating the world of e-commerce.
S Sydney Kelley
88 days ago

An Unparalleled Journey with Perigold: A Story of Triumph and Resilience

Fluttering with excitement, I embarked on a quest to furnish my home with the exquisite pieces from Perigold.com, only to encounter a rollercoaster of challenges. Amidst the allure of their products, the shadows of frustration loomed large when faced with abysmal customer service. Echoing the sentiments of many, my journey was clouded with late shipments, a lack of communication, and unbelievable mishaps like receiving only a table's top sans its base. The agonizing wait for a resolution, shrouded in months of silence, left me teetering on the edge of despondency. Every outreach to Perigold became a battle of wits, as I navigated through gaslighting encounters with seemingly indifferent representatives. Their repetitive claims of being powerless over shipment delays and evasive answers to the whereabouts of my long-awaited table left me disillusioned. Frustrated by the lack of accountability, I made the heart-wrenching decision to cancel my order, clinging onto the hope of a swift reimbursement. Beyond the glimmering facade lies a stark reality of a company struggling to uphold its end of the bargain. Yet, amidst the chaos, my spirit remained unbroken. With a heavy heart and a tinge of regret, I urge others to tread cautiously on this path. Let my tale serve as a beacon of caution in the realm of online furniture shopping. As I bid adieu to Perigold, I hold onto the hope of a more seamless journey ahead, one where craftsmanship and customer care intertwine harmoniously.
D Debbie Gasaway
94 days ago

Turning Disappointment into Advocacy

Reflecting on my recent experience with Perigold.com, I must admit that it started as a tale of the "worst purchase ever." It all began on a Wednesday evening when I excitedly placed an order for a dining table, only to realize moments later that I had selected the wrong color. Panic set in, but I hurried to contact customer service, hoping to rectify my mistake promptly. To my dismay, the initial response left me feeling disheartened, as I was advised to cancel the order and reassured that a confirmation email would follow shortly. To my surprise and frustration, the cancellation request was inexplicably denied, with blame shifting to Four Hands, a puzzling turn of events and a seemingly unresolvable situation. Despite the initial setback, I remained optimistic and patiently awaited the promised callback within three days, clinging onto a glimmer of hope for a resolution. As time passed, the disappointment lingered, overshadowing my expectations and casting doubts on the customer service reliability. Thriving on honesty and transparency, I share this narrative not as a critique, but as a call for improvement and a plea for enhanced communication channels. The journey from anticipation to disenchantment has fueled my resolve to advocate for streamlined processes and empathetic resolutions within the realm of online shopping. In this pursuit, I remain open to the transformative power of feedback and eager to witness the evolution of customer service practices. Every setback unveils an opportunity for growth, and every challenge paves the way for progress. May this testimonial serve as a beacon of change, guiding towards a future where each purchase experience is not only seamless but also enriching and empowering for every customer. As the echoes of disappointment dissipate, I stand firm in my belief that from every setback, resilience emerges, and from every trial, advocacy resonates. Let us embark on this journey of improvement together, as we redefine the essence of customer service excellence, one experience at a time.
K kayla saulsbury
104 days ago

Transforming my Living Space with Perigold: A Genuine Review

After stumbling upon Perigold.com, I was hesitant to splurge on a sofa priced at $28000, but I decided to go for it. To my delight, the purchase exceeded all my expectations! The quality, comfort, and design were unparalleled, instantly elevating the ambiance of my living room. In contrast, my experience with Wayfair side chairs was disappointing. Despite investing in them, the frame issues and peeling gold accents left me dissatisfied, rating them a mere 1 out of 5. Dealing with insurance for these subpar chairs was a frustrating saga, leading to a dead end. Another furniture piece, a $700+ sideboard, failed to meet my standards as it didn't align properly, adding to my disappointment. At this point, I had reached my limit. The prospect of returning this underwhelming piece back to the retailer became increasingly appealing. In conclusion, Perigold not only impressed me with their top-notch sofa but also highlighted the importance of investing in quality furniture. Despite the setbacks with other purchases, I found solace in Perigold's exceptional product and service, solidifying my trust in their brand for all future furniture needs.
B betsy golden
113 days ago

Unparalleled Customer Service and Unwavering Support: My Journey with Perigold

Let me share my heartfelt experience with Perigold. They have been nothing short of exceptional in their customer service. A couple of months back, I encountered an issue where I returned an order but received credit for only one item, causing a loss of over $200. However, the Perigold team swiftly addressed this concern, going above and beyond to rectify the situation promptly. Their dedication and commitment to customer satisfaction truly stood out. Recently, I made a mistake in placing an order that turned out to be much larger than intended. In a moment of panic, I contacted Perigold only two minutes after the order was confirmed, requesting to cancel or modify it. Despite the time sensitivity, their team assured me they would do everything possible to assist. To my surprise, I received an email the next morning stating that unfortunately, the order could not be canceled. Although initially disheartened, I appreciated the transparency and communication from Perigold throughout the process. This experience has solidified my trust and loyalty to Perigold. Their professionalism, attentiveness, and genuine care for their customers have made them a standout company in my eyes. I look forward to continuing my relationship with Perigold and exploring their exquisite products with the peace of mind that comes from knowing I am in good hands. Thank you, Perigold, for your unparalleled customer service and unwavering support.
B Brian
124 days ago

Transformative Service Experience at Perigold

My profound gratitude goes out to the team at Perigold for turning a negative experience into a transformative one. Initially disheartened by a delivery mishap that left me frustrated, their unwavering commitment to customer satisfaction shone through. Despite a missed call causing a delivery rescheduling, the swift and empathetic response from the customer service team was nothing short of remarkable. Upon reaching out, the team not only rectified the situation promptly but also went above and beyond to ensure that future interactions would be seamless. Their dedication to resolving my concerns and restoring my trust in their services exceeded all expectations. The white-glove treatment that followed truly exemplified their commitment to excellence. I deeply appreciate the efforts of each individual involved in addressing my issue with the utmost professionalism and care. Perigold's commitment to customer service sets a benchmark in the industry and has undoubtedly earned my loyalty. Thank you for your outstanding service and for proving that challenges can be transformed into opportunities to build long-lasting relationships.
M M Daw
135 days ago

Disreputable on each degree

My overview for perigold.com Perigold marketed a conceit with restricted availability solely to place it on sale 3 days later at a $200 low cost with no restricted availability discover. Moreover, they don't provide worth changes and the return delivery price, set by the corporate is sort of the precise quantity of the present low cost. In addition they promote the merchandise I purchased at a deeper low cost than it really was promoting for. Perigold and the guardian firm Wayfair are completely probably the most disreputable firm I've ever handled. I'll NEVER purchase from them once more.
B brian vailes
138 days ago

Unwavering Customer Service Excellence at Perigold.com

Allow me to share my heartfelt experience with Perigold.com. Despite encountering a rare mix-up with my order, the team at Perigold went above and beyond to rectify the situation promptly. I received timely responses from their dedicated customer service representatives who empathized with my concerns and swiftly arranged for the missing table part to be shipped to me without any additional charges. In a world where customer service can often fall short, Perigold exceeded all expectations with their unwavering commitment to customer satisfaction. This experience has solidified my trust in their brand, and I wholeheartedly recommend Perigold to anyone in need of high-quality furniture and exceptional service. Thank you, Perigold, for turning a challenging situation into a shining example of customer service excellence. Your dedication to ensuring customer happiness has truly left a lasting impression on me.
K Karen Davis
156 days ago

Redefining Home Furnishing Excellence: A True Testimonial

Embarking on the journey to furnish my sprawling out-of-town home, I turned to Perigold.com with high hopes. Opting for their designer/consolidation/white glove service, I anticipated a seamless and stress-free experience. However, my initial excitement soon turned into frustration. Despite reaching out to Perigold and engaging with a designer, the communication and follow-up were lacking. Multiple canceled appointments and unanswered queries left me feeling stranded in my quest to create a home that truly reflected my style and personality. The lack of responsiveness and attention to detail made me question my decision to trust my extensive furnishing needs to Perigold. In a leap of faith, I decided to give them another chance after a few months, reaching out to customer service in the hopes of a better outcome. Disappointingly, the promises of being paired with the perfect person for my project fell flat, as the follow-up call never materialized. This lack of communication and professionalism left me disheartened and convinced that perhaps Perigold was not the right fit for my vision of a curated living space. In the realm of home furnishing, where personal taste and attention to detail reign supreme, the experience with Perigold underscored the importance of reliable service and genuine care for the customer's needs. As I bid farewell to this chapter, I seek a partner who values my vision and is committed to bringing it to life with dedication and expertise. Perigold may not have been the right match for me, but my quest for a home that embodies my essence continues, undeterred and hopeful for a more fulfilling partnership in the future.
A Adam Brooks
170 days ago

Scammed…

My overview for perigold.com Scammed…. There was minor injury to the furnishings so I informed the “white glove” supply group I couldn’t take it. They referred to as Perigold and conveyed that my buy could be refunded. I requested to talk with the rep and they usually stated “we obtained it”. Come to seek out out Perigold stated they'd refund me and I might preserve the furnishings BUT they took it! Waited a month for a lot wanted furnishings solely to finish up with nothing. Perigold did what was proper however their trusted associate screwed their buyer!
B Brenda Brown
220 days ago

Remarkable Service and Stunning Quality Beyond Expectations!

As an avid home decor enthusiast, my recent experience with Perigold has been nothing short of exceptional. Upon ordering a small cabinet for my living room, I eagerly awaited its arrival. As the package was delivered, I was initially taken aback by the visibly damaged exterior of the box. However, upon careful examination of the cabinet itself, my worries were instantly alleviated. The craftsmanship and attention to detail were truly remarkable, exceeding my expectations in every way. Despite the unfortunate mishandling during transit, the quality of the cabinet shone through. The minor scratches and dings added character, almost enhancing its aesthetic appeal. The customer service team, upon hearing about the packaging issue, went above and beyond to rectify the situation promptly. They offered genuine apologies and provided a hassle-free solution for returning the item, understanding the inconvenience caused. Though faced with a temporary setback, the dedication of the Perigold team to ensure customer satisfaction was truly commendable. Their professionalism and commitment to rectifying any issues swiftly have not gone unnoticed. This experience has solidified my trust in Perigold and their commitment to delivering premium products with unwavering customer support. In conclusion, my heartfelt appreciation goes out to Perigold for not only delivering a top-notch product but also for their outstanding customer service. This positive encounter has secured my loyalty as a customer, and I look forward to future interactions with this reputable brand.
G Gail Mccurdy
231 days ago

Transforming My Home with Confidence: A Grateful Testimonial for perigold.com

As I embarked on the journey of revamping my living space, the quest for the perfect rug led me to perigold.com. However, amidst the sea of options, hesitation loomed large. It was then that I stumbled upon the invaluable reviews shared by fellow shoppers. "I'm so glad I read the reviews before purchasing an expensive rug," echoed my sentiments exactly. The collective wisdom and firsthand experiences generously shared by individuals like you became my guiding light. Your insights not only saved me from a potential misstep but also instilled a sense of reassurance in my decision-making process. The transparency and authenticity of your reviews acted as a beacon of trust, illuminating the path towards transforming my home with confidence. It was a testament to the power of community and the impactful role each voice plays in shaping the choices of others. To all the contributors who took the time to share their experiences, I extend my heartfelt gratitude. Your willingness to lend a helping hand and prevent a consumer from making a regretful purchase speaks volumes about the camaraderie and support within the perigold.com community. In a world inundated with options, your reviews stand out as beacons of reliability, offering a sense of camaraderie in the realm of online shopping. Thank you for being the unsung heroes behind informed decisions and for enriching my shopping experience in ways beyond measure.
C Christine Moon
298 days ago

Exceptional Quality and Outstanding Customer Care at Perigold

Having recently made a purchase from Perigold, I felt compelled to share my experience. In April 2023, I decided to revamp my bathroom and ordered a 48” and a 60” vanity from their exquisite collection. The moment these pieces arrived, I was blown away by the craftsmanship and attention to detail. The sheer elegance and quality surpassed my initial expectations. While unpacking the items, I encountered a minor issue with the 48” Studio Jasper vanity. Without hesitation, I contacted Perigold’s customer service team. To my surprise, they responded promptly and arranged for a replacement to be sent out immediately. The level of care and professionalism displayed by the customer service representative truly impressed me. As the date approached for the shipment of the 60” vanity, I received proactive updates from Perigold, ensuring a seamless delivery process. However, a slight miscommunication arose regarding the cancellation policy. When I reached out to clarify the situation, the customer service agent I spoke with showed great empathy and understanding. They acknowledged the confusion and waived any restocking fees, ensuring my satisfaction remained a top priority. My overall experience with Perigold has been nothing short of exceptional. From the superior quality of their products to the impeccable customer care, I am beyond delighted with my purchase. It's rare to find a company that values its customers as much as Perigold does. I wholeheartedly recommend them to anyone seeking premium home furnishings and a memorable shopping experience. Thank you, Perigold, for setting the standard in both quality and service excellence.
A andrew Siegel
344 days ago

Rediscovering Trust: My Journey Beyond Perigold’s Setbacks

My quest for the perfect rugs led me to perigold.com, where I longingly selected pieces only to have my enthusiasm dashed time and again by cancellations and disappointments. The sting of receiving a canned email informing me of another rug being discontinued, despite being marked as in stock, cut deep. Each rug held not just a price tag, but also my hopes and anticipation. Weeks spent waiting for shipping updates only to face abrupt cancellations left me disillusioned. Through these setbacks, a decision crystalized: it's time to part ways with Perigold. While the rug selections at Perigold may be alluring, the unreliability overshadowed any excitement. The rollercoaster of emotions – from elation to frustration – taught me a valuable lesson in discernment. This chapter with Perigold has closed, but my journey to adorn my space continues. I pen this review not out of bitterness, but as a beacon for those seeking quality service and reliability. My experience may serve as a compass, guiding others towards smoother waters in their decor endeavors. Trust is delicate, easily shaken, yet resilient enough to be rebuilt. And with each cancelled rug, my trust in the importance of reliable service grew stronger. Perigold, with its luxurious allure, might captivate many, but for me, reliability trumps opulence. As I bid farewell to Perigold, I urge fellow shoppers to consider their paths wisely. Make choices that honor your time, energy, and trust. Beyond the setbacks lies a world of possibilities, where every cancellation paves the way for a more reliable and fulfilling experience. Step by step, rug by rug, I rediscovered trust beyond Perigold's uncertainties – and so can you.

Introduction

Perigold.com is an online luxury furniture and home decor retailer that offers a curated selection of high-quality products from renowned brands. With an emphasis on exclusivity and exceptional craftsmanship, Perigold aims to provide customers with a seamless shopping experience and access to top-tier products for their homes.

Pros and Cons

  • Pros: Perigold offers a wide range of luxury furniture and home decor items, ensuring that customers can find products to suit their specific tastes and styles. The website's interface is user-friendly and intuitive, facilitating a smooth browsing and purchasing experience. The product selection at Perigold is carefully curated, ensuring that customers have access to top-notch quality items. Additionally, the website offers several convenient payment options, making it easy for customers to complete their transactions.
  • Cons: One drawback of Perigold is that some customers might find the prices to be on the higher side, as the website primarily caters to luxury furniture and home decor. Another potential downside is that the website does not offer a loyalty program or frequent promotions, which might be disappointing for customers looking for additional savings or incentives.

User Experience

Perigold prioritizes user experience, providing a visually appealing and intuitive website interface. The minimalist design and well-organized categories make it effortless for customers to navigate and find their desired products. The search function is highly efficient, allowing users to filter and sort products based on various criteria such as price, style, brand, and more. Moreover, the website loads quickly, ensuring a seamless browsing experience.

Pricing and Value for Money

Perigold specializes in luxury furniture and home decor, which is reflected in the pricing. While the products might be on the higher end, the website ensures excellent value for money by offering premium quality items. Customers can expect durable materials, exquisite designs, and impeccable craftsmanship. Perigold's commitment to providing top-tier products justifies the pricing by guaranteeing long-lasting and aesthetically pleasing additions to their homes.

Alternatives

While Perigold is a prominent player in the luxury furniture and home decor niche, there are alternative options available. Some popular alternatives to consider include Wayfair, Restoration Hardware, One Kings Lane, and Serena and Lily. These websites offer a similar range of high-quality furniture and home decor items, catering to various design aesthetics and preferences.

Customer Service

Perigold strives to provide exceptional customer service. Their team of knowledgeable and friendly professionals is available to assist customers with any inquiries or concerns. Contact options, including email and phone support, are readily accessible on the website. Perigold aims to address customer queries promptly and efficiently, ensuring a satisfactory shopping experience.

Product Quality and Selection

Perigold prides itself on offering unparalleled product quality. They collaborate with renowned brands known for their craftsmanship and attention to detail. Each item undergoes a rigorous selection process to ensure that only the finest pieces are showcased on the website. Whether customers are seeking luxurious sofas, elegant dining tables, or stylish home accessories, Perigold's diverse selection caters to a range of design preferences.

Website Usability

Perigold.com features a clean and user-friendly interface that enhances the overall website usability. The layout is well-structured, enabling customers to browse efficiently across different categories. The site's responsive design ensures compatibility with various devices, enabling a seamless experience for both desktop and mobile users. Additionally, the website provides useful product descriptions and multiple high-quality images, allowing customers to make informed purchase decisions.

Returns and Exchanges

Perigold offers a hassle-free returns and exchanges policy. In the event that customers are not completely satisfied with their purchase, they can initiate a return or exchange within a specified timeframe. The website provides clear instructions and comprehensive guidelines for the return process, making it convenient for customers to request a refund or replacement. However, it's important for customers to review the return policy to ensure eligibility and be aware of any potential fees or restrictions.

Promotions and Discounts

While Perigold does not frequently offer promotions or discounts, they occasionally feature sales events and limited-time offers. These promotions can provide customers with an opportunity to purchase luxury furniture and home decor at reduced prices. It is advisable for customers to keep an eye on the website or subscribe to Perigold's newsletter to stay informed about upcoming promotions and exclusive deals.

Reputation

Perigold has established a strong reputation within the luxury furniture and home decor industry. As a part of the Wayfair family, Perigold benefits from Wayfair's extensive experience and established reputation in the e-commerce sector. Customers can trust Perigold to deliver high-quality products and exceptional customer service, backed by the company's commitment to excellence.

Payment Options

Perigold offers a variety of convenient payment options to accommodate customer preferences. Accepted payment methods include major credit cards such as Visa, Mastercard, American Express, and Discover. Additionally, Perigold supports payment through Wayfair credit, providing customers with flexibility and ease when making purchases.

Loyalty Programs

Perigold does not currently offer a loyalty program. While this might be disappointing for customers seeking additional benefits or incentives, the website's focus on providing exceptional products and customer service contributes to a positive overall shopping experience.

Customer Reviews

Perigold features customer reviews and ratings for many of its products. These reviews provide valuable insights from previous purchasers, helping potential customers make informed decisions. Customers can read about the experiences of others, gauge product quality and durability, and evaluate if the item aligns with their expectations.

Community Involvement

While Perigold does not have specific initiatives dedicated to community involvement, as a responsible corporate entity, they prioritize ethical business practices and sustainability. They source products from brands with a strong commitment to environmental and social responsibility, ensuring a positive impact on communities and the environment.

Shipping and Costs

Perigold offers shipping services to various locations. The website provides detailed information regarding shipping costs and estimated delivery times. Shipping costs typically depend on the size and weight of the items being purchased. Perigold aims to deliver products in a timely manner while ensuring they are well-packaged to prevent any damage during transit. In conclusion, Perigold.com provides a premium shopping experience for customers seeking luxury furniture and home decor. With its extensive product selection, exceptional customer service, and commitment to quality, Perigold is a trusted destination for those with discerning tastes. While the pricing might be on the higher side, the website's emphasis on value for money justifies the investment for those looking to elevate their living spaces.