Users Voice for Petco
5% users rated Poor
0% users rated Average
1% users rated Very Good
13% users rated Excellent
Rate Petco Coupons Store
| Sep 2022 | 1.2 | 5 | 3.8 | 1 | 3.7 | 1.8 |
|---|---|---|---|---|---|---|
| Oct 2022 | 1 | 1 | 4.2 | 1 | 2.5 | 2.8 |
| Nov 2022 | 1.5 | 5 | 2.8 | 1 | 3 | 2 |
| Dec 2022 | 5 | 5 | 5 | 5 | 5 | 5 |
| Mar 2023 | 1.2 | 2 | 3.4 | 1 | 5 | 5 |
| Line Chart for Rating of peer stores |
petco.com
amiclubwear.com
fragrancex.com
gearbest.com
rakuten.com
shein.com
Detailed Petco Review by Surbhi Gupta
Introduction
Petco.com is a one-stop-shop for pet owners that offers an extensive range of high-quality pet products including food, toys, accessories, and more. They have established themselves as a market leader in the pet industry and have gained popularity among pet owners seeking premium products and reliable services. In this editorial review, we evaluate Petco.com on various aspects to help pet owners make an informed decision when shopping for their furry friends.Pros and Cons
Pros:- Wide range of premium pet products
- Regular promotions and discounts
- Free shipping on orders above $35
- Rewards program for loyal customers
- Expensive compared to other online pet stores
- Not all products are available for international shipping
- Some products may be out of stock
User Experience
Petco.com has a user-friendly website that is easy to navigate. The homepage showcases their popular products, promotions and events. The search bar on the top of the page makes it easy for users to find products they are looking for. The product pages are well-organized and provide detailed descriptions, images, and customer reviews. The checkout process is quick and simple, and users are given the option to create an account to track their orders. Overall, the user experience on Petco.com is excellent.Pricing and Value for Money
Petco.com offers premium pet products at premium prices. Their products are generally more expensive compared to other online pet stores. However, they do offer regular discounts and promotions that can help customers save money. Additionally, their free shipping on orders above $35 saves customers some extra bucks.Alternatives
Some popular alternatives to Petco.com include Chewy.com, Amazon.com and Walmart.com. Chewy.com offers a wide range of pet products and has a reputation for excellent customer service. Amazon.com offers the convenience of fast shipping and a huge selection of products. Walmart.com offers affordable prices and free shipping on orders above $35.Customer Service
Petco.com has a dedicated customer service team that is available via phone and email. Their agents are friendly, knowledgeable, and always willing to help. They offer a 30-day return policy for all products and ensure that customers are satisfied with their purchases. Overall, Petco.com's customer service is reliable and efficient.Product Quality and Selection
Petco.com offers a wide range of high-quality pet products from popular brands. Their product selection ranges from food and treats to toys and accessories. They ensure that all products are safe and suitable for different pet breeds and sizes. Additionally, they regularly update their inventory with new products and offer seasonal products to cater to the changing needs of pet owners.Website Usability
Petco.com's website is well-designed and easy to use. The website is visually appealing and offers a quick search for products. The website also features clear categories and offers filters to narrow down search results. Additionally, the website is optimized for mobile devices, making it easy for customers to browse or shop while on the go.Returns and Exchanges
Petco.com offers a 30-day return policy for all products. Customers can return products for a refund, exchange, or store credit. The process is simple, and customers can contact their customer service team to initiate a return or exchange.Promotions and Discounts
Petco.com offers regular promotions and discounts, including free shipping on orders above $35. They have a dedicated section of the website where customers can find current promotions and discounts on different products.Reputation
Petco.com has a good reputation among pet owners. They are known for their premium pet products and excellent customer service. They have a loyal customer base that trusts and relies on them for their pet needs.Payment Options
Petco.com offers a variety of payment options, including major credit cards, PayPal, and Apple Pay. Their website is secure and encrypted, ensuring that customers' payment information is protected.Loyalty Programs
Petco.com offers a rewards program where customers can earn points for every purchase they make. These points can be redeemed for discounts, free products, or services. Additionally, they offer exclusive discounts and offers to members of their rewards program.Customer Reviews
Petco.com's product pages feature customer reviews that provide valuable insights into the quality and effectiveness of products. Customers can read through other customers' experiences and make informed buying decisions.Community Involvement
Petco.com believes in giving back to the community and regularly partners with animal welfare organizations to support pet welfare. They offer donations and sponsor events that promote animal welfare and care.Shipping and Costs
Petco.com offers free shipping on orders above $35. They also offer standard and expedited shipping options that can be selected during checkout. The shipping costs vary depending on the size and weight of the products and the shipping location. However, they do offer international shipping for selected products, which comes at an additional cost.Conclusion
Petco.com is a reliable and trustworthy online pet store that offers high-quality products and excellent customer service. They may be expensive compared to other online pet stores, but they offer regular promotions and discounts that help customers save money. Overall, Petco.com is a great option for pet owners seeking premium products and reliable services.Petco Recent User Reviews
Duration
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Reviewer Name: Jeremy Paceley
Review Submission Date: 2022-12-27
Review Title: the springfield
Review Submission Date: 2022-12-27
Review Title: the springfield
Review Description: the springfield, il store has no customer service. ended up having to find or own tank that we puchased only. and they could not or would not help load it on the cart or help load in our vehicle. and the lady was using more cus words then a sailer.
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Reviewer Name: Andrew Glass
Review Submission Date: 2022-12-23
Review Title: App and customer service is terrible
Review Submission Date: 2022-12-23
Review Title: App and customer service is terrible
Review Description: Made a order pfor my birds on the app. I ordered 2 items for sapme dapy delivery. The appo turned the items into pickup at the store. Normally this is not an issue but i am disabled and cannot drive. Dealing with the store and customer service was a nightmare. It was such an easy fix. But they made things worse.
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Reviewer Name: Bonnie Paro
Review Submission Date: 2022-12-22
Review Title: Ordered on Amazon and PETCO refuses to…
Review Submission Date: 2022-12-22
Review Title: Ordered on Amazon and PETCO refuses to…
Review Description: Ordered on Amazon and PETCO refuses to update status that the item was delivered. Amazon refuses to update status saying they can't. Petco says that Amazon must update status. Major poor quality of service and disgusted with Petco's extremely poor service. I will NEVER purchase any products from Petco again!!!!!!!!!
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Reviewer Name: Moe Karout
Review Submission Date: 2022-12-22
Review Title: Uhh, did they fire there entire staff
Review Submission Date: 2022-12-22
Review Title: Uhh, did they fire there entire staff
Review Description: Uhh, did they fire there entire staff. One person for the whole entire store . Lowsy costumer service.
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Reviewer Name: Antonio DeCaro
Review Submission Date: 2022-12-17
Review Title: Terrible all I can say is terrible
Review Submission Date: 2022-12-17
Review Title: Terrible all I can say is terrible
Review Description: Terrible all I can say is terrible! Took my dog in for bath, took all paperwork with all of his shots, apparently the rabies shot wasn’t added to his document and they would not take the fact that he had his tag on as he received the shot in order to groom him. The lady was very rude asking if I wanted to reschedule as it already didn’t take me three weeks to get him in for a groom. Wouldn’t recommend at all!
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Reviewer Name: Cliff T
Review Submission Date: 2022-12-17
Review Title: Bad business
Review Submission Date: 2022-12-17
Review Title: Bad business
Review Description: Bad business! For a "large national chain" it's BS! They've accepted my order as a gift to my son, and was going to delivered the same day! But, of course it didn't then got canceled hours later after it was supposed to have been delivered! I've spent hundreds of dollars $$$ with them years for my pets, and they pull this crap? It said, it was out of stock, but i went back on their websire and tried reordering it, it allowed for curb side pickup?! What a disappointment! Terrible business! I certainly will not give them anymore of my future business!
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Reviewer Name: taniag
Review Submission Date: 2022-12-17
Review Title: Shame on Petco
Review Submission Date: 2022-12-17
Review Title: Shame on Petco
Review Description: Shame on Petco, charging me a surcharge for delivering to a po box?? That's ridiculous. Offer free delivery and give me a discount on a few items then charge a surcharge?!! Guess it's to make up for the free delivery and discount. Count me out
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Reviewer Name: Megan Mclean
Review Submission Date: 2022-12-16
Review Title: I was using their repeat delivery
Review Submission Date: 2022-12-16
Review Title: I was using their repeat delivery
Review Description: I was using their repeat delivery. I received an unordered bag of dog food a week ago. I canceled the service and then received notice that they had charged another bag of dog food to be sent. I was told that because they had already shipped it, I would have to take it back to the store for a refund. I used delivery because I thought it would be convenient. Since clearly it isn’t, I will find a local store instead
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Reviewer Name: Michael Smith
Review Submission Date: 2022-12-14
Review Title: Went to buy a simple gold fish and the…
Review Submission Date: 2022-12-14
Review Title: Went to buy a simple gold fish and the…
Review Description: Went to buy a simple gold fish and the sales person said I had to have a 20 gallon take for one goldfish most ridiculous thing that I have ever heard since they had 40 gold fish crammed in a 5 gallon tank …..stupid got refused over a 40 cent goldfish … I will never go back there for any type of pet supply’s terrible place !!!!
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Reviewer Name: LukeL
Review Submission Date: 2022-12-13
Review Title: I recently placed an order online which…
Review Submission Date: 2022-12-13
Review Title: I recently placed an order online which…
Review Description: I recently placed an order online which was supposed to be overnight shipping. After not receiving it 3 days later I called to cancel it and was told that it would be canceled and my money refunded. I then got an email saying it could not be canceled because it was from a third party vendor. Well, it has been 8 days and I still don't have my refund
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