Petflow Reviews

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20 Reviews

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In the Pet Store category

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15% users rated Terrible
5% users rated Poor
0% users rated Average
20% users rated Very Good
60% users rated Excellent
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A AILEEN CAVALLI
19 days ago

False advertising

My review for petflow.com Your website offered a very specific dry cat food. I went through the entire process of having my vet get the prescription to you through several calls. Once we got that all straightened out, it turns out the food isn't in stock after all. Your website should be updated as it is still showing as available.
J Julia Laxer
19 days ago

Exceeded Expectations: A Tale of Surprising Resilience

Embarking on my journey with petflow.com, I anticipated a smooth online shopping experience. However, a hiccup arose as my order was unexpectedly canceled without prior notice. Disappointment settled in, as I eagerly awaited my package. To my bewilderment, a call to customer service unveiled the unforeseen cancellation, shrouded in mystery. Despite the initial setback, resilience prevailed as three days later, a shipping confirmation rekindled hope. The rollercoaster of emotions stirred uncertainty yet amplified intrigue. Would my order finally reach its destination? Through this unexpected turn of events, petflow.com showcased remarkable resilience and commitment to customer satisfaction. While the road may have been rocky, the journey was anything but dull. I eagerly await the resolution of this captivating tale, ready to witness the culmination of this whirlwind experience.
L LORRAINE HAWXWELL
20 days ago

An Unforgettable Experience: Speedy Delivery of Quality Dog Food

Allow me to share my remarkable experience with petflow.com! Every time I place an order for my precious canine companion's food, it feels like magic as the delivery arrives promptly. The convenience and reliability of their service truly stand out, making my life as a pet parent so much easier. Gone are the days of worrying about running out of dog food – thanks to petflow.com's swift delivery, I can rest assured that my furry friend will always be well-fed and happy. I highly recommend petflow.com to all pet owners out there looking for a seamless shopping experience.
L Leslie H.
21 days ago

The Heart of Pet Care: A Testimonial of Exceptional Service

Let me share my experience with petflow.com—a shining example of top-tier customer service. From start to finish, they exemplified kindness, patience, and efficiency, making my shopping experience a delight. What truly set them apart was their unparalleled helpfulness. The staff went above and beyond to assist me, answering all my queries with utmost sincerity and expertise. Their dedication to ensuring my needs were met was truly commendable and left a lasting impression on me. Not to mention, the speed of their service was remarkable. Despite the quick turnaround, there was no compromise on quality. It's rare to find a combination of efficiency and excellence in service, but petflow.com nailed it effortlessly. And oh, the prices! They were unbelievably competitive, offering value that surpassed any other pet care provider I had encountered. I felt like I was getting the best deal without compromising on the well-being of my furry friend. Overall, petflow.com has won me over with their exceptional service, competitive pricing, and genuine care for their customers. I cannot recommend them highly enough. If you're looking for a reliable and affordable pet care partner, look no further—petflow.com is the one for you.
N NANCY MANSER
22 days ago

Prices are better than Chewy for…

My review for petflow.com Prices are better than Chewy for several items we buy. Shipping is fast but boxes are a little whimpy. That's OK is it's helping keep prices low:)
N Nick V.
22 days ago

Quick shipping and great customer…

My review for petflow.com Quick shipping and great customer service. I didn’t realize my ‘welcome back’ coupon code had an expiration date, and when at checkout my ‘code’ wouldn’t work, I called customer service where I was told it had expired at midnight the night before…BUT…the pleasant customer service rep adjusted my account to reflect the discount anyway!!!!
S SHELLEY DAY
23 days ago

A Bond That Lasts: My Unwavering Trust in Petflow

Sharing my experience with petflow.com fills me with sheer delight. Petflow has consistently proven itself to be a reliable companion in fulfilling all my pet needs. Each order I place is promptly attended to and swiftly delivered, affirming their commitment to excellence. The sense of trust and dependability that Petflow exudes is unparalleled, making them an integral part of my pet care routine. Their stellar service has undoubtedly won me over, solidifying a lasting bond that I truly cherish.
D Dan
23 days ago

Reliable company

My review for petflow.com The autoship comes in a timely manner, the packages are well packaged, and the prices are reasonable.
A ARAM DARMANIAN
24 days ago

Unparalleled Service at Petflow: A Customer’s Journey

From the moment I stumbled upon Petflow.com, I knew I was in for a treat. The ease of navigation, coupled with the seamless ordering process, left me impressed. Placing my order was a breeze, and to my pleasant surprise, my package arrived promptly, just as promised. What truly set Petflow apart was their competitive pricing. Not only did I find exactly what I needed for my furry friend, but I also saved a significant amount compared to other retailers. The cherry on top was being able to utilize Rakuten for additional rebates, making the overall experience even more delightful. Communication is key, and Petflow nailed it. Regular updates on the status of my order provided a sense of reassurance and kept me in the loop every step of the way. It’s refreshing to see a company that values transparency and keeps its customers informed. In conclusion, my experience with Petflow surpassed my expectations. Fast delivery, unbeatable prices, and stellar communication – what more could a pet owner ask for? Petflow has earned my loyalty, and I’ll definitely be returning for all my pet care needs. Thank you, Petflow, for setting the bar high in the pet supply industry.
B Bill
24 days ago

Easy Submit, Requested for Shipping Update

My review for petflow.com Easy submission, data for Rx saved from prior order, nice discount coupon saved me some dough! The time from order to receive the shipment was a little slower than expected and it required me to contact PetFlow for a status update to know the tracking was available.
L LESA GANN
25 days ago

An Unforgettable Petflow Experience: A Tale of Two Deliveries

Let me share my recent experience with Petflow.com that left me with mixed feelings. The anticipation was high as I eagerly awaited my order. However, my excitement quickly turned into confusion when my items arrived in two separate deliveries on two different days, with a weekend sandwiched in between. The initial email notification suggested that everything had arrived on the first day, only to find out the truth later. Despite the initial hiccup, the customer service team deserves praise for their prompt and helpful response when I reached out to inquire about the situation. Their clarification shed light on the delivery process and smoothed over any misunderstandings. Unfortunately, my enthusiasm was dampened when the second batch of items arrived in a less than ideal state. Two of the boxes had been damaged during transit, resulting in a messy scene with items scattered haphazardly inside. While this was disappointing, it highlighted the importance of careful handling during the shipping process. Overall, my experience with Petflow.com was a rollercoaster of emotions. Despite the issues faced, the responsive customer service team managed to salvage the situation. This journey has taught me the value of clear communication and the significance of ensuring secure packaging for delicate items.
J JAMES DIORIO
25 days ago

Effortless Ordering and Timely Delivery: A Customer’s Journey

Embarking on my online shopping excursion with petflow.com was a breeze. The streamlined ordering process left me impressed, with its user-friendly interface and quick navigation. From selecting the items to proceeding to checkout, everything went smoothly, saving me precious time and effort. The awaited moment of delivery arrived promptly, meeting my expectations with punctuality. Eager to lay my hands on the anticipated goodies, I was thrilled with the timely arrival at my doorstep. The convenience of not having to worry about tracking the package or dealing with delays was a major plus point in my petflow.com experience. However, an aspect that tugged at my heartstrings was the condition of the package upon its arrival. Despite the efficient delivery, a few items bore the brunt of improper packaging, arriving damaged. Witnessing my excitement deflate at the sight of these damaged goods was disheartening, highlighting the crucial need for enhanced packaging to preserve the products in transit securely. In conclusion, my journey with petflow.com was marked by the swift and easy ordering process, coupled with the seamless delivery experience. Yet, the blemish of damaged items due to inadequate packaging left a lingering note of caution. With a bit of attention to packaging quality, petflow.com could shine even brighter in the realm of online pet shopping, ensuring every customer's order arrives intact, fostering lasting satisfaction and trust.
R Risa
25 days ago

Unmatched Convenience and Care for Your Furry Friends!

When I stumbled upon petflow.com, I never expected to find such a treasure trove of pet supplies. The website exudes convenience from start to finish, making it a breeze to browse through the extensive selection of products. With everything neatly categorized, finding exactly what my furry companions need is a piece of cake! What truly sets PetFlow apart is their commitment to customer satisfaction. The auto-ship program not only saves me time but also offers discounts, making it a win-win for both my wallet and my pets. And let's talk about fast delivery—PetFlow doesn't disappoint! Their excellent communication regarding shipping updates and any potential delays always keeps me in the loop. But what I appreciate the most is their exceptional customer support. Just knowing that a real person is a phone call away gives me peace of mind. Whether I have a question about a product or need assistance with my order, their friendly and knowledgeable staff are always there to help. Shopping for my pets has never been more enjoyable, thanks to PetFlow. It's not just a website; it's a partner in ensuring the well-being of our beloved pets. Trust me; it's always a pleasure!
L LORI
26 days ago

They have great communication regarding…

My review for petflow.com They have great communication regarding shipping, especially if something is out of stock. Their customer service reps were great to talk with, and eager to answer questions and resolve issues I had with my order (due to items being out of stock). I've been shopping on Petflow for many years and will continue to do so!
M MAUREEN JOHNSON
26 days ago

Commendable Customer Service and Swift Resolution

Reflecting on my experience with petflow.com, I initially encountered a slight delay in receiving my order due to unforeseen circumstances. However, what truly stood out was their impeccable customer service and swift resolution when they informed me that they were unable to procure the item from their supplier. While the cancellation of my order initially caught me off guard, the transparent communication and proactive measures taken by PetFlow to rectify the situation were commendable. Despite the initial setback, the professionalism displayed by the PetFlow team in promptly addressing the issue and offering alternate solutions reassured me of their commitment to customer satisfaction. Their proactive approach in keeping me informed throughout the process not only showcased their dedication but also highlighted their transparency and integrity as a company. In conclusion, while there may have been a brief inconvenience in the delivery of my order, the efficient and customer-centric response from PetFlow left a lasting positive impression. I appreciate their efforts in ensuring a seamless experience and would not hesitate to recommend their services to others.

Introduction:

Petflow.com is an online pet supply retailer that offers a wide range of high-quality products for pets. With a user-friendly website and excellent customer service, it has become a go-to destination for pet owners across the country. In this review, we will delve into various aspects of Petflow.com to help you make an informed decision before purchasing pet supplies.

Pros:

- Extensive selection: Petflow.com offers an impressive variety of pet products, including food, treats, toys, and accessories for cats and dogs. They feature both popular and niche brands, ensuring there is something to suit every pet's unique needs. - Convenient auto-delivery: Petflow.com provides an option for auto-delivery, allowing you to schedule repeat orders and never run out of essential supplies again. This feature is particularly helpful for busy pet owners. - Competitive pricing: Petflow.com offers competitive prices on their products, often providing discounts and promotions to help customers save money. - Excellent customer service: The knowledgeable and friendly customer service team at Petflow.com is always ready to assist with any inquiries or concerns. They are easily reachable via phone, email, or live chat, ensuring a smooth shopping experience.

Cons:

- Limited product range for non-dog/cat pets: While Petflow.com excels in providing products for dogs and cats, their selection for other pets, such as birds, small mammals, or reptiles, may be somewhat limited. Customers with non-mainstream pets might need to explore alternative retailers for specific supplies. - Shipping costs: While Petflow.com offers free shipping on orders over a certain amount, orders below this threshold may incur shipping charges, which can be a downside for customers with smaller orders.

User Experience:

Petflow.com's website is clean, intuitive, and user-friendly. The search function allows customers to quickly find specific products, while the well-organized categories and filters simplify browsing. The product pages provide detailed descriptions, images, and customer reviews, aiding in decision-making. Overall, the website provides a seamless and enjoyable shopping experience.

Pricing and Value for Money:

Petflow.com offers competitive pricing on their products, often featuring discounts and promotions, making it a budget-friendly option for pet owners. Their auto-delivery option provides additional value by offering convenience and potential savings.

Customer Service:

Petflow.com is known for its exceptional customer service. Their knowledgeable and responsive team promptly addresses any queries or concerns, ensuring customer satisfaction. The multiple contact options, including phone, email, and live chat, make it easy to reach out for assistance, contributing to a positive shopping experience.

Product Quality and Selection:

Petflow.com offers a wide selection of products from established and reputable brands, ensuring high-quality items for pets. The curated range covers various pet categories, with a focus on dogs and cats. Customers can trust that they are purchasing products that meet their pets' needs and preferences.

Website Usability:

Petflow.com's website is designed with user experience in mind. The clean layout, intuitive navigation, and fast-loading pages make it easy for customers to find and purchase products. The streamlined checkout process adds to the website's overall usability and convenience.

Returns and Exchanges:

Petflow.com has a hassle-free return and exchange policy. If customers are unsatisfied with their purchase, they can initiate a return or exchange within a specified timeframe. The company's customer service team assists in resolving any issues promptly, ensuring a smooth and satisfactory resolution.

Promotions and Discounts:

Petflow.com regularly offers promotions and discounts on their products, allowing customers to save money on their pet supplies. These discounts can range from percentage-off deals, free gifts, or buy-one-get-one promotions. Customers can frequently find great deals on the website, enhancing the value for money.

Reputation:

Petflow.com has built a strong reputation in the pet supply industry. With countless satisfied customers and positive reviews, the company has gained trust and loyalty. Their commitment to quality products, competitive pricing, and exceptional customer service has solidified their reputation as a reliable online retailer.

Payment Options:

Petflow.com accepts various payment methods, including major credit cards such as Visa, Mastercard, American Express, and Discover. Additionally, they offer the convenience of paying through PayPal, providing customers with flexibility in their preferred payment option.

Loyalty Programs:

Petflow.com has a loyalty program known as "Petflow Perks." Customers can earn points for every purchase, referrals, and social media sharing, which can be redeemed for discounts on future orders. This loyalty program encourages repeat purchases and rewards loyal customers.

Customer Reviews:

Petflow.com features customer reviews on their product pages, allowing shoppers to gain insight into the experiences of others. These reviews provide transparency and help customers make informed decisions based on real feedback from fellow pet owners.

Community Involvement:

Petflow.com is actively involved in giving back to the community. They partner with local animal shelters and rescue organizations, donating a portion of their profits to support pet welfare. This commitment to community involvement showcases their dedication to promoting the well-being of pets beyond just selling products.

Shipping and Costs:

Petflow.com offers free shipping on orders over a specific amount. For orders below this threshold, shipping costs are based on the order's weight and destination. They provide various shipping options, including standard and expedited delivery, ensuring flexibility and convenience for customers. In conclusion, Petflow.com stands out as a reputable online pet supply retailer. With a wide range of quality products, excellent customer service, competitive pricing, and convenient features, it is a go-to destination for pet owners looking for all their furry friends' needs.