Users Voice for Petflow
6% users rated Poor
4% users rated Average
4% users rated Very Good
70% users rated Excellent
Rate Petflow Coupons Store
| Sep 2022 | 2.8 | 4.5 | 4.8 | 5 | 5 | 4.1 |
|---|---|---|---|---|---|---|
| Oct 2022 | 3.4 | 3.6 | 4.2 | 5 | 5 | 3.9 |
| Nov 2022 | 3.1 | 4.4 | 3.9 | 5 | 5 | 4.1 |
| Dec 2022 | 5 | 5 | 5 | 5 | 5 | 5 |
| Mar 2023 | 3 | 4.1 | 3.1 | 5 | 2 | 3 |
| Line Chart for Rating of peer stores |
petflow.com
greenmangaming.com
jomashop.com
canadapetcare.com
bestvetcare.com
eneba.com
Detailed Petflow Review by Aisha Bachlani
Introduction
Petflow.com is a leading online retailer of pet food and supplies. The website offers a wide selection of pet products, including food, toys, treats, and accessories for dogs and cats. Petflow.com is a one-stop-shop for pet owners with a user-friendly interface that makes shopping easy and convenient.Pros and Cons
Petflow.com offers a variety of products that are competitively priced. The website has a simple and easy-to-navigate layout that makes browsing and purchasing a breeze. Petflow.com also offers free shipping on orders over $49. However, some users have reported issues with shipping, and returns can be complicated.User Experience
Petflow.com provides an excellent user experience, with an easy-to-use website that is optimized for mobile devices. The site also includes useful features like product reviews, wishlists, and email alerts, making shopping an enjoyable experience.Pricing and Value for Money
Petflow.com offers competitive pricing for high-quality pet products. The website also runs frequent sales and promotions, making it a great value for pet owners seeking to save money while providing top-quality products for their furry friends.Alternatives
Petco.com and Chewy.com are two popular alternatives to Petflow.com, offering a similar selection of pet products. However, Petflow.com stands out for its user-friendly website and frequent sales and promotions.Customer Service
Petflow.com has a customer service team that is available via phone, email, and live chat. Customer service representatives are knowledgeable and helpful, addressing any concerns or issues promptly.Product Quality and Selection
Petflow.com offers a broad selection of high-quality pet products, including top-rated brands like Blue Buffalo, Merrick, and Wellness. The website also provides detailed product descriptions and reviews for customers to make informed purchasing decisions.Website Usability
Petflow.com has an optimized website that is easy to navigate, with logical categories and a user-friendly interface. The site loads quickly, making it easy for customers to find and purchase the products they need quickly.Returns and Exchanges
Petflow.com offers a 30-day return policy on most items. However, some products, including perishable items, are not returnable. Customers must contact Petflow.com's customer service team to initiate a return or exchange.Promotions and Discounts
Petflow.com offers frequent sales and promotions, including discounts on specific products and free shipping on orders over $49. The website also has an email list that customers can sign up for to receive exclusive deals and promotions.Reputation
Petflow.com has a solid reputation for high-quality products and excellent customer service. The website has an A+ rating from the Better Business Bureau and thousands of positive reviews from satisfied customers.Payment Options
Petflow.com accepts major credit cards, including Visa, Mastercard, American Express, and Discover. The website also accepts PayPal and Apple Pay, making purchasing even more convenient for customers.Loyalty Programs
Petflow.com offers a loyalty program called Perks. Customers earn points for every purchase, which can be redeemed for discounts on future orders. Petflow.com also offers a refer-a-friend program, which rewards customers for referring friends and family to the website.Customer Reviews
Petflow.com has thousands of positive customer reviews, with an overall rating of 4.7 out of 5 stars. Customers praise the website for its quality products, excellent customer service, and easy-to-use website.Community Involvement
Petflow.com is committed to giving back to the community, donating a portion of sales to animal shelters and rescue organizations. The website also partners with various organizations to promote pet adoption and provide support for animal welfare initiatives.Shipping and Costs
Petflow.com offers free shipping on orders over $49. For orders under $49, shipping costs vary depending on the weight and destination of the package. Petflow.com also offers expedited shipping options for customers who need their orders quickly.Petflow Recent User Reviews
Duration
👤
Reviewer Name: DAVE LAWSON
Review Submission Date: 2022-12-30
Review Title: Petflow always delivers good products…
Review Submission Date: 2022-12-30
Review Title: Petflow always delivers good products…
Review Description: Petflow always delivers good products in a timely manner. They are also the only online provider of my dog’s food.
👤
Reviewer Name: KATHY DURGIN-LEIGHTON
Review Submission Date: 2022-12-30
Review Title: Twice my order has been canceled due to…
Review Submission Date: 2022-12-30
Review Title: Twice my order has been canceled due to…
Review Description: Twice my order has been canceled due to fear of fraud and no one ever reaches out to me to ask. I’m frustrated that a week later, when my order isn’t received, I call and find out it was canceled. They have my email and phone number.
👤
Reviewer Name: Christine
Review Submission Date: 2022-12-30
Review Title: Great!!!
Review Submission Date: 2022-12-30
Review Title: Great!!!
Review Description: I placed an order recently from Petflow. They had the best price on the items I was searching for. I didn't need the items right away and I appreciated that I could request the date I would like the items shipped to me. Highly recommend Petflow!!
👤
Reviewer Name: Stephanie P
Review Submission Date: 2022-12-30
Review Title: Always quality products at fair prices
Review Submission Date: 2022-12-30
Review Title: Always quality products at fair prices
Review Description: Always quality products at fair prices. Needed to fix an order once because of my error and customer support was extremely helpful and friendly. So nice to support businesses that care PLUS they give back & donate a bowl of food to a shelter with every purchase made.
👤
Reviewer Name: CLAIRE TURNBULL
Review Submission Date: 2022-12-29
Review Title: I had put numerous orders in for this…
Review Submission Date: 2022-12-29
Review Title: I had put numerous orders in for this…
Review Description: I had put numerous orders in for this product in the past two years. The order got canceled many times and I was told I would be notified when they came in. I was never notified! I just happened to come back to your site to see that you had them in stock. Otherwise, good product we have used for years and delivery time was awesome.
👤
Reviewer Name: HOPE-CAROLYN QUENTZEL
Review Submission Date: 2022-12-29
Review Title: Customer service not up to par
Review Submission Date: 2022-12-29
Review Title: Customer service not up to par
Review Description: In the past, the customer service was always exceptional. My last phone call pertaining to a delivery delay was met with indifference & a lack of resolution. I'll continue to shop at Petflow but will think twice before inquiring about a problem.
👤
Reviewer Name: Eva
Review Submission Date: 2022-12-29
Review Title: Fromm dog food
Review Submission Date: 2022-12-29
Review Title: Fromm dog food
Review Description: My dog food took FOREVERRRRR to get here. Each time I called customer service, it rang about 20 times and the phone would hang up. I emailed them and it took 3 days for them to get back to me. Rep said they are overwhelmed because they are a small company. I’d say, hire more people because this was ridiculous!
👤
Reviewer Name: ELIZABETH DEKARSKE
Review Submission Date: 2022-12-29
Review Title: I contacted customer support online to…
Review Submission Date: 2022-12-29
Review Title: I contacted customer support online to…
Review Description: I contacted customer support online to cancel my auto ship. I accidently set a second one while trying to cancel. I had 2 auto ship orders. I made it clear I wanted them both canceled because my order increased by almost $84.00. Too pricey. I found my order cheaper somewhere else. And the customer support person shipped both orders to for over $600.
👤
Reviewer Name: James Lallman
Review Submission Date: 2022-12-28
Review Title: Terrible customer service
Review Submission Date: 2022-12-28
Review Title: Terrible customer service
Review Description: Terrible customer service, worst company to ever do business with even the supervisors are rude they constantly hang up without addressing any of your issues.
👤
Reviewer Name: Joe Smith
Review Submission Date: 2022-12-28
Review Title: Unbelievably Bad Service / Policy’s
Review Submission Date: 2022-12-28
Review Title: Unbelievably Bad Service / Policy’s
Review Description: I placed an order which was received by PetFlow with a ship date of Dec 19th. Dec 28th still had not heard a word. Called customer service who told me PetFlow had canceled the order because it was flagged as fraudulent by “them” ! Not my bank ! I will “never” use this company again and highly suggest you think twice and read the other reviews before ordering.
👤
Reviewer Name: {{{user_id}}}
Review Submission Date: {{{create_at}}}
Review Title: {{{title}}}
Review Submission Date: {{{create_at}}}
Review Title: {{{title}}}
Review Description: {{{review_content}}}